Re: Working lists disappearing
Well, I have admin priviledges on my box, my developer tool is local, and I hadn't even logged out and back in when they went away. I'm using 7.5, it doesn't list a patch number. I can upgrade of course, but I think I'm going to keep a separate list of what was in my working list elsewhere as well. It sounds inherently unreliable. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 23, 2010 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** Get into the habit to store the XML file that has the work list information on a flash drive. I do that so even if the network drive that it is stored on crashes, you still can have it with you.. I keep a modified copy of the XML file every time I make a change to the work list.. Never hurts.. Joe From: Pierson, Shawnmailto:shawn.pier...@sug.com Sent: Thursday, September 23, 2010 5:46 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** This happens to me too, but I suspect that it is related to my working lists being stored in a directory that is part of my roaming profile on the network. It causes lots of issues, so I just assumed that the issue with my working lists was related and moved on. It's a shame too, because it would be great to have the same working lists available on any machine I log in to. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, September 23, 2010 3:31 PM To: arslist@ARSLIST.ORG Subject: Working lists disappearing ** I've seen someone had this issue, but no fix was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Working lists disappearing
Anne, If it doesn't list the patch number, it is probably the first shipping version of 7.5. That version had lots of bugs, although I do think the Working List did work.. I have seen a lot of problems of the previous versions resolved by Patch 6. I am pretty sure it may have introduced new problems but I'd suggest go with the latest and the greatest. Joe From: Ramey, Anne Sent: Friday, September 24, 2010 9:07 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** Well, I have admin priviledges on my box, my developer tool is local, and I hadn't even logged out and back in when they went away. I'm using 7.5, it doesn't list a patch number. I can upgrade of course, but I think I'm going to keep a separate list of what was in my working list elsewhere as well. It sounds inherently unreliable. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 23, 2010 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** Get into the habit to store the XML file that has the work list information on a flash drive. I do that so even if the network drive that it is stored on crashes, you still can have it with you.. I keep a modified copy of the XML file every time I make a change to the work list.. Never hurts.. Joe From: Pierson, Shawn Sent: Thursday, September 23, 2010 5:46 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** This happens to me too, but I suspect that it is related to my working lists being stored in a directory that is part of my roaming profile on the network. It causes lots of issues, so I just assumed that the issue with my working lists was related and moved on. It's a shame too, because it would be great to have the same working lists available on any machine I log in to. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, September 23, 2010 3:31 PM To: arslist@ARSLIST.ORG Subject: Working lists disappearing ** I've seen someone had this issue, but no fix was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Working lists disappearing
We are using ARS 7.5 Patch 6 and BMC Remedy Developer Studio Version: 7.5.00 Patch 003. We don't have issues with working lists. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Friday, September 24, 2010 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** Anne, If it doesn't list the patch number, it is probably the first shipping version of 7.5. That version had lots of bugs, although I do think the Working List did work.. I have seen a lot of problems of the previous versions resolved by Patch 6. I am pretty sure it may have introduced new problems but I'd suggest go with the latest and the greatest. Joe From: Ramey, Annemailto:anne.ra...@nc.gov Sent: Friday, September 24, 2010 9:07 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** Well, I have admin priviledges on my box, my developer tool is local, and I hadn't even logged out and back in when they went away. I'm using 7.5, it doesn't list a patch number. I can upgrade of course, but I think I'm going to keep a separate list of what was in my working list elsewhere as well. It sounds inherently unreliable. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 23, 2010 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** Get into the habit to store the XML file that has the work list information on a flash drive. I do that so even if the network drive that it is stored on crashes, you still can have it with you.. I keep a modified copy of the XML file every time I make a change to the work list.. Never hurts.. Joe From: Pierson, Shawnmailto:shawn.pier...@sug.com Sent: Thursday, September 23, 2010 5:46 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** This happens to me too, but I suspect that it is related to my working lists being stored in a directory that is part of my roaming profile on the network. It causes lots of issues, so I just assumed that the issue with my working lists was related and moved on. It's a shame too, because it would be great to have the same working lists available on any machine I log in to. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, September 23, 2010 3:31 PM To: arslist@ARSLIST.ORG Subject: Working lists disappearing ** I've seen someone had this issue, but no fix was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Working lists disappearing
Be sure to quit, and restart the developer studio before logging into server B (after been logged into server A). A relogin does wipe the working lists. -- J 2010/9/23 Ramey, Anne anne.ra...@nc.gov: ** I’ve seen someone had this issue, but no “fix” was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Working lists disappearing
I've seen someone had this issue, but no fix was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Working lists disappearing
Anne, What version of the user tool are you using? I would frequently bounce from server to server and every so often it would blank out my list, which can be very annoying. I found signing on with multiple users that don't have a profile triggered that problem. I'm currently on 7.1 patch 7 and haven't seen that issue again. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 anne.ra...@nc.gov 09/23/10 4:30 PM ** I've seen someone had this issue, but no fix was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey***E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Working lists disappearing
Anne, Also make sure the user that you are logged with in Windows has the necessary permissions to modify the XML file that is written to when you make changes to the XML file. Not having permissions in my opinion may create that problem as the changes will not be saved. I have not worked on a PC where I didn't have permissions to that file so am not sure if it allows you to work in the current session and create the work lists, but when you close your Studio and relogin, the studio reads from that XML file to load previously stored work lists found under the user profile.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Benedetto Cantatore Sent: Thursday, September 23, 2010 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** Anne, What version of the user tool are you using? I would frequently bounce from server to server and every so often it would blank out my list, which can be very annoying. I found signing on with multiple users that don't have a profile triggered that problem. I'm currently on 7.1 patch 7 and haven't seen that issue again. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 anne.ra...@nc.gov 09/23/10 4:30 PM ** I?ve seen someone had this issue, but no ?fix? was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Working lists disappearing
This happens to me too, but I suspect that it is related to my working lists being stored in a directory that is part of my roaming profile on the network. It causes lots of issues, so I just assumed that the issue with my working lists was related and moved on. It's a shame too, because it would be great to have the same working lists available on any machine I log in to. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, September 23, 2010 3:31 PM To: arslist@ARSLIST.ORG Subject: Working lists disappearing ** I've seen someone had this issue, but no fix was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Working lists disappearing
Get into the habit to store the XML file that has the work list information on a flash drive. I do that so even if the network drive that it is stored on crashes, you still can have it with you.. I keep a modified copy of the XML file every time I make a change to the work list.. Never hurts.. Joe From: Pierson, Shawn Sent: Thursday, September 23, 2010 5:46 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Working lists disappearing ** This happens to me too, but I suspect that it is related to my working lists being stored in a directory that is part of my roaming profile on the network. It causes lots of issues, so I just assumed that the issue with my working lists was related and moved on. It's a shame too, because it would be great to have the same working lists available on any machine I log in to. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, September 23, 2010 3:31 PM To: arslist@ARSLIST.ORG Subject: Working lists disappearing ** I've seen someone had this issue, but no fix was listed. I added a new server to my login list, logged into it, then logged back into server A and all of my working lists were gone! Is this normal behavior? Can you not rely on the working lists to remain? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
