Xtraction Reporting to for ITSM

2012-12-12 Thread Nathan Aker 
ATTENTION:  I, nor anyone in my organization, is interested in being contacted 
by reporting vendors for product pitches after reading the following

Anyone in ARS Land have any feedback (good or bad) on the Xtraction reporting 
tool?

We're kicking the tires on it a bit and I'm just doing a sanity check for any 
FIRST HAND feedback.   So far, our thoughts are that it wouldn't replace 
Analytics/BOXI as it is not capable of doing some of the more complex logic and 
formulas we produce in BOXI, but that it has a very appealing front end user 
interface and is extremely easy for a non-technical use to pick up and use for 
their common reporting needs, which would free up our one report developer's 
time to tackle the most complex reporting needs in BOXI.   After playing with 
it for a couple of days we have found it to be quite likeable (dare I say fun?) 
to the user and found that it can produce some pretty intelligent reports quite 
easily as long as they don't involve complex decision based logic computing.

The only down side we've found so far are some minor issues with the provided 
BMC ITSM connector in that there are a few data mis-mappings and metadata 
errors that need to be corrected, but all are minor and could likely be 
corrected in a few hours.

Anyone out there actively using the product for an extended period of time that 
would like to provide some additional info from a customer perspective?

Thanks in advance.  Nathan

Nathan Aker
ITSM Solution Architect

McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024

Web:www.mcafee.com

[mfe_primary_logo_rgb_small]


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Re: Xtraction Reporting to for ITSM

2012-12-12 Thread Lee Cullom 
Nathan,

We'll take that as a challenge!

And, I understand your wishes to not be contacted, but I am bound to a 
commitment to provide for my family, therefore...  our sales person will 
attempt to contact you unless with Xtraction (or BMC Analytics for that matter) 
you can:


-Within 90 seconds or less create a line-chart dashboard with the 2 
metrics, "Incorrectly Assigned Incidents" and "Total Incidents"

-That leverages data from CTM:Group, CTM: People (including their 
support group role), Assignment log and HPD:Help Desk - 4 joins are necessary 
to calculate the Incorrectly Assigned metric

-Add the Assigned group hierarchy (including Assignee) as a filter to 
see which assignee has created the most incorrectly assigned Incidents

-displays as a line chart with a 2-year time period.  So, basically, 
you have 2 lines representing the 2 metrics on the y-axis and the months on the 
x-axis

-Embed that in SharePoint for all to see

-Leverage AD for authentication of the report users

-Ensure that the query executes in 10 seconds or less

If you would like us to set up a call with one of our customers, we'd be happy 
to do that.  You have to understand that pride for my company & product won't 
allow me to sit idly by.

Lee

Lee Cullom | President | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | 
lee.cul...@northcraftanalytics.com<mailto:lee.cul...@northcraftanalytics.com>
Main - (678) 664-ITSM
[Description: Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description:
 Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT>
http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/>
Click on "View Demo" to see the product in action

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Wednesday, December 12, 2012 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Xtraction Reporting to for ITSM

**
ATTENTION:  I, nor anyone in my organization, is interested in being contacted 
by reporting vendors for product pitches after reading the following

Anyone in ARS Land have any feedback (good or bad) on the Xtraction reporting 
tool?

We're kicking the tires on it a bit and I'm just doing a sanity check for any 
FIRST HAND feedback.   So far, our thoughts are that it wouldn't replace 
Analytics/BOXI as it is not capable of doing some of the more complex logic and 
formulas we produce in BOXI, but that it has a very appealing front end user 
interface and is extremely easy for a non-technical use to pick up and use for 
their common reporting needs, which would free up our one report developer's 
time to tackle the most complex reporting needs in BOXI.   After playing with 
it for a couple of days we have found it to be quite likeable (dare I say fun?) 
to the user and found that it can produce some pretty intelligent reports quite 
easily as long as they don't involve complex decision based logic computing.

The only down side we've found so far are some minor issues with the provided 
BMC ITSM connector in that there are a few data mis-mappings and metadata 
errors that need to be corrected, but all are minor and could likely be 
corrected in a few hours.

Anyone out there actively using the product for an extended period of time that 
would like to provide some additional info from a customer perspective?

Thanks in advance.  Nathan

Nathan Aker
ITSM Solution Architect

McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024

Web:www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com>

[mfe_primary_logo_rgb_small]

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Xtraction Reporting to for ITSM

2012-12-12 Thread David Ferguson 
I'll respect Nathan's wishes and won't address this to him or have anyone
contact him but similar to Lee I would be doing a disservice to my product
if I didn't address the topic in general.   I would recommend anyone take a
look at Yurbi (www.yurbi.com) for ITSM (or SDE or Footprints) reporting.
It can do what has been said plus:


   - Integrate the ITSM data with any other data source in your environment
   including other databases, Excel, CSV, and Web Service APIs
   - Apply a security profile to protect your ITSM data at the field level
(so create 1 report,  apply security, and let all your audiences view only
   what they should see)
   - Have a complete auditing and data governance capability to know what
   everyone is running, seeing, exporting, printing, and more
   - Have a ETL component to extract data,  transform it,  and
   store/integrate it with other data systems
   - Allow end users to setup self-service schedules to automatically get
   reports but also service level notifications
   - And provide a complete platform for all your BI use cases -
   dashboards/mashboards,  self-service analytics, ad-hoc reporting, ETL,
   embedding (sharepoint and more), etc.

Plus it's extremely affordable,  even free depending on your use case.
Learn more here - http://www.yurbi.com/solutions/bmc-itsm-remedy/

thanks,

David

On Wed, Dec 12, 2012 at 5:04 PM, Lee Cullom <
lee.cul...@northcraftanalytics.com> wrote:

> **
>
> Nathan,
>
> ** **
>
> We’ll take that as a challenge!
>
> ** **
>
> And, I understand your wishes to not be contacted, but I am bound to a
> commitment to provide for my family, therefore…  our sales person will
> attempt to contact you *unless *with Xtraction (or BMC Analytics for that
> matter) you can:
>
> ** **
>
> **-**Within 90 seconds or less create a line-chart dashboard with
> the 2 metrics, “Incorrectly Assigned Incidents” and “Total Incidents”
>
> **-**That leverages data from CTM:Group, CTM: People (including
> their support group role), Assignment log and HPD:Help Desk – 4 joins are
> necessary to calculate the Incorrectly Assigned metric
>
> **-**Add the Assigned group hierarchy (including Assignee) as a
> filter to see which assignee has created the most incorrectly assigned
> Incidents
>
> **-**displays as a line chart with a 2-year time period.  So,
> basically, you have 2 lines representing the 2 metrics on the y-axis and
> the months on the x-axis
>
> **-**Embed that in SharePoint for all to see
>
> **-**Leverage AD for authentication of the report users
>
> **-**Ensure that the query executes in 10 seconds or less
>
> ** **
>
> If you would like us to set up a call with one of our customers, we’d be
> happy to do that.  You have to understand that pride for my company &
> product won’t allow me to sit idly by.  
>
> ** **
>
> Lee
>
> ** **
>
> *Lee Cullom | President | Northcraft Analytics*
>
> *IT Metrics Specialist | Business Intelligence for ITSM*
>
> *Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com *
>
> *Main - (678) 664-ITSM*
>
> [image: Description: Description:
> http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[image:
> Description: Description:
> http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT>
> 
>
> *http://www.northcraftanalytics.com* <http://www.northcraftanalytics.com/>
> * *
>
> *Click on “View Demo” to see the product in action*
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker
> *Sent:* Wednesday, December 12, 2012 3:04 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Xtraction Reporting to for ITSM
>
> ** **
>
> ** 
>
> ATTENTION:  I, nor anyone in my organization, is interested in being
> contacted by reporting vendors for product pitches after reading the
> following
>
> ** **
>
> Anyone in ARS Land have any feedback (good or bad) on the Xtraction
> reporting tool?
>
> ** **
>
> We’re kicking the tires on it a bit and I’m just doing a sanity check for
> any FIRST HAND feedback.   So far, our thoughts are that it wouldn’t
> replace Analytics/BOXI as it is not capable of doing some of the more
> complex logic and formulas we produce in BOXI, but that it has a very
> appealing front end user interface and is extremely easy for a
> non-technical use to pick up and use for their common reporting needs,
> which would free u