Re: custom notification to grp
If you are only setting up the group for the sake of sending an email notification, then I would suggest you have this group set up an email DL, which they would maintain. Then create a notify filter which send the email to the DL. This way you can set it up and forget it. Otherwise anytime someone needs to be added/removed from the notification, you have something to do. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 08, 2014 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: custom notification to grp When you use a Group Name the Email engine should send an email to all members of the group From Developer Studio help "Creating a notify action" AR System group names AR System takes the group name from the entry in the Group form, searches the User form for all users belonging to this group, and delivers the notification for each member. For Alert notifications, an entry is made in the Alert Events form for each group member. Email notifications are sent to the email address specified in the User form entry for each user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Tuesday, July 08, 2014 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: custom notification to grp Thanks Todd. That sends a message in AR email message form with field TO : Grp name is placed instead I need email id of all the people in this group -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Tuesday, July 08, 2014 6:16 AM To: arslist@ARSLIST.ORG Subject: Re: custom notification to grp I would use a filter notify action to create the notification. In the User field on the filter notification action enter the group name as it appears in the Group form. This will send the notification to everyone in the group. Hope that helps. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Monday, July 07, 2014 5:29 PM To: arslist@ARSLIST.ORG Subject: custom notification to grp Hi I need to design custom notification to all the people in the new grp. The ticket won't be assigned to this grp but the grp will be in support grp form. What is best way to do this? Can I use Notify action from filter but how will it pull all the individuals in the grp? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: custom notification to grp
When you use a Group Name the Email engine should send an email to all members of the group From Developer Studio help "Creating a notify action" AR System group names AR System takes the group name from the entry in the Group form, searches the User form for all users belonging to this group, and delivers the notification for each member. For Alert notifications, an entry is made in the Alert Events form for each group member. Email notifications are sent to the email address specified in the User form entry for each user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Tuesday, July 08, 2014 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: custom notification to grp Thanks Todd. That sends a message in AR email message form with field TO : Grp name is placed instead I need email id of all the people in this group -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Tuesday, July 08, 2014 6:16 AM To: arslist@ARSLIST.ORG Subject: Re: custom notification to grp I would use a filter notify action to create the notification. In the User field on the filter notification action enter the group name as it appears in the Group form. This will send the notification to everyone in the group. Hope that helps. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Monday, July 07, 2014 5:29 PM To: arslist@ARSLIST.ORG Subject: custom notification to grp Hi I need to design custom notification to all the people in the new grp. The ticket won't be assigned to this grp but the grp will be in support grp form. What is best way to do this? Can I use Notify action from filter but how will it pull all the individuals in the grp? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: custom notification to grp
Wouldn't you need 3 things? A filter to trigger the action, a filter guide to run a loop against a table, and then the filter in the filter guide which is the notify action pulling in the email address of the user on each line in the group? Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Tuesday, July 08, 2014 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: custom notification to grp Thanks Todd. That sends a message in AR email message form with field TO : Grp name is placed instead I need email id of all the people in this group ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: custom notification to grp
Thanks Todd. That sends a message in AR email message form with field TO : Grp name is placed instead I need email id of all the people in this group ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: custom notification to grp
I would use a filter notify action to create the notification. In the User field on the filter notification action enter the group name as it appears in the Group form. This will send the notification to everyone in the group. Hope that helps. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Monday, July 07, 2014 5:29 PM To: arslist@ARSLIST.ORG Subject: custom notification to grp Hi I need to design custom notification to all the people in the new grp. The ticket won't be assigned to this grp but the grp will be in support grp form. What is best way to do this? Can I use Notify action from filter but how will it pull all the individuals in the grp? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: custom notification to grp
Sorry, I am a little confused about what you are asking? Sent from my Verizon Wireless 4G LTE smartphone Original message From: S Test Date:07/07/2014 6:29 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: custom notification to grp Hi I need to design custom notification to all the people in the new grp. The ticket won't be assigned to this grp but the grp will be in support grp form. What is best way to do this? Can I use Notify action from filter but how will it pull all the individuals in the grp? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
custom notification to grp
Hi I need to design custom notification to all the people in the new grp. The ticket won't be assigned to this grp but the grp will be in support grp form. What is best way to do this? Can I use Notify action from filter but how will it pull all the individuals in the grp? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
