Re: date format and separator. : 03/21/2011 (ARERR 9951)
Hi All, Thank you for your responses. I found the issue to be the Public Holidays specified in the Business Segments form. Every time I submit an Incident then a SVT should attach to the Incident but fail due to the public holidays date format. Regards Francois -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/date-format-and-separator-03-21-2011-ARERR-9951-tp6403930p6409651.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
date format and separator. : 03/21/2011 (ARERR 9951)
Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.zamailto:da...@blueturtle.co.za | web: www.blueturtle.co.zahttp://www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
I'm just guessing, but there are two things that I question. First, looks like you are asking for a two-digit year and providing a four-digit year. Does 03/21/11 work? The second question might be insignificant, but my is the month represented at two uppercase Ms instead of lowercase? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Wednesday, May 25, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: date format and separator. : 03/21/2011 (ARERR 9951) ** Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.zamailto:da...@blueturtle.co.za | web: www.blueturtle.co.zahttp://www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
Hi Curt,that is what I thought as well, I just do not know where Remedy get the in the error from? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, May 25, 2011 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) ** I'm just guessing, but there are two things that I question. First, looks like you are asking for a two-digit year and providing a four-digit year. Does 03/21/11 work? The second question might be insignificant, but my is the month represented at two uppercase Ms instead of lowercase? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.commailto:cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Wednesday, May 25, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: date format and separator. : 03/21/2011 (ARERR 9951) ** Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.zamailto:da...@blueturtle.co.za | web: www.blueturtle.co.zahttp://www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
Read up on the environment variable ARDATE in the configuration guide. This env var is set on the server and controls the internal date format on the server during server side processing. Axton Grams On Wed, May 25, 2011 at 1:49 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Curt,that is what I thought as well, I just do not know where Remedy get the in the error from? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, May 25, 2011 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) ** I’m just guessing, but there are two things that I question. First, looks like you are asking for a two-digit year and providing a four-digit year. Does 03/21/11 work? The second question might be insignificant, but my is the month represented at two uppercase Ms instead of lowercase? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Wednesday, May 25, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: date format and separator. : 03/21/2011 (ARERR 9951) ** Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.za | web: www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
Hi Axton, Thanks for your reply, I have set this environment variable, for Windows I read is ARDATEONLY (ARDATEONLY=MM/dd/) and restarted our Remedy services. What I do find is that when submitting the Incident it creates a record on the HPD:CFG Ticket Num Generator form and the workflow use the create date of this record as the reported date on the Incident. Looking at this date it reads MM/dd/yy even though I have set the ARDATEONLY environment variable to MM/dd/ Any thoughts? Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, May 25, 2011 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) Read up on the environment variable ARDATE in the configuration guide. This env var is set on the server and controls the internal date format on the server during server side processing. Axton Grams On Wed, May 25, 2011 at 1:49 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Curt,that is what I thought as well, I just do not know where Remedy get the in the error from? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, May 25, 2011 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) ** I'm just guessing, but there are two things that I question. First, looks like you are asking for a two-digit year and providing a four-digit year. Does 03/21/11 work? The second question might be insignificant, but my is the month represented at two uppercase Ms instead of lowercase? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Wednesday, May 25, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: date format and separator. : 03/21/2011 (ARERR 9951) ** Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.za | web: www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication
