Re: filter does not exist ... however it exist in the database ... how come?
Whoops MY BAD (not enough cafe yesterday I guess)... The queries for the Filter Actions, need to also have the following added to the end of each sql statement... and filterId not in (select escalationId from escalation) so for example: select * from filter_notify where filterId not in (select filterId from filter) and filterId not in (select escalationId from escalation) This is because Escalations use 'filter actions'... sorry about any confusion... However Cleanup, yes, if you backup your database, then you can delete these rows, etc. On Documentation, Yes, have a look at the Database-Ref-xxx.pdf file... However since you know the filter name, you could do the forensics backwards (down) so to say. BTW - what version / patch are you on? On Feb 7, 2008 11:44 PM, CONDREA, Daniel [EMAIL PROTECTED] wrote: ** Hi All, I had experienced the same problem. Suppose that the duplicate filter is named 'Filter A' and we have a def backup for 'Filter A' I managed to get solve this problem by deleting 'Filter A' from the 'filter' table and its mapping from 'filter_mapping' table. After I managed to delete 'Filter A' using the Admin tool 'Filter A' was imported from DEF file. Have a nice day, Daniel -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Remedy Maniac *Sent:* Friday, February 08, 2008 9:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: filter does not exist ... however it exist in the database ... how come? ** right so I find some filterId in table filter which are not referenced in the other tables. I am able to recover those missing rows from a previous backup. But I am missing one or two of these entries anyway. So my question is very simple: can I simply delete those missing entries? Or anyway: what to do with these ? s. Robert Molenda wrote: ** Generally this happens because something got corrupted in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /* Filter Mapping exists, but filter does not */ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
hey Carey and all, many thanks for this post. Very very very usefull thought. What actually I did before is all you described except at step 3. I just deleted from filter all the handicaped filters. Ok its maybe a bit harsh but that in fact worked. So I could rebuild my filters and export them as they should. Have a nice we s. C'est en forgeant que l'on devient forgeron Carey Matthew Black a écrit : Actually. I think if the ARS server knows what Filter 'X' is bad then there likely is a row in the filter table for that filter. ( But the ARS server just does not like what it sees for that filter, so it complains and ignores the filter. So the admin tool would never show the object in it's lists/UI.) BTW: This kind of problem falls into that mystical That should never happen group of problems. So how you fix it... also falls into that set of you should never have to do this kind of thing space too. Mucking around in the meta tables of ARS is way beyond not supported. Doing these things may qualify for BMC to actually laugh at you as they hang up on the support call. ( So be warned.. you are likely on your own here.) My two cents on what I think you could try to do to fix this: 1) Do a DB backup. 1.1) Put the backup somewhere safe. 1.2) Test the DB backup without breaking/changine the currently broken env. 1.3) If the test fails... go back to step 1 or risk loosing your whole ARS server. (your choice) 2) Find the filterId value based on the name that the AR Server kicks out at start up. 3) Then delete all the related records for that filterId in the other filter* tables for that filterId. 4) Stop and Start the ARS server. If all went well... then you should not have any remaining trace for that filter on the system and the AR Server will stop ignoring it because it no longer exists. 5) Rebuild ( I would suggest you NOT restore from def/xml file backup) the filter with the Admin Tool. This gives the Admin tool a shot at getting it right this time. ( Note this may require some very detailed knowledge of how to read a backup def file, or you may have to reinvent the wheel. But it is much safer, IMO, to redo the build with no possible way to drag a bug along with you too.) HTH. Good luck. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
Actually. I think if the ARS server knows what Filter 'X' is bad then there likely is a row in the filter table for that filter. ( But the ARS server just does not like what it sees for that filter, so it complains and ignores the filter. So the admin tool would never show the object in it's lists/UI.) BTW: This kind of problem falls into that mystical That should never happen group of problems. So how you fix it... also falls into that set of you should never have to do this kind of thing space too. Mucking around in the meta tables of ARS is way beyond not supported. Doing these things may qualify for BMC to actually laugh at you as they hang up on the support call. ( So be warned.. you are likely on your own here.) My two cents on what I think you could try to do to fix this: 1) Do a DB backup. 1.1) Put the backup somewhere safe. 1.2) Test the DB backup without breaking/changine the currently broken env. 1.3) If the test fails... go back to step 1 or risk loosing your whole ARS server. (your choice) 2) Find the filterId value based on the name that the AR Server kicks out at start up. 3) Then delete all the related records for that filterId in the other filter* tables for that filterId. 4) Stop and Start the ARS server. If all went well... then you should not have any remaining trace for that filter on the system and the AR Server will stop ignoring it because it no longer exists. 5) Rebuild ( I would suggest you NOT restore from def/xml file backup) the filter with the Admin Tool. This gives the Admin tool a shot at getting it right this time. ( Note this may require some very detailed knowledge of how to read a backup def file, or you may have to reinvent the wheel. But it is much safer, IMO, to redo the build with no possible way to drag a bug along with you too.) HTH. Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 8, 2008 11:04 AM, Robert Molenda [EMAIL PROTECTED] wrote: ** Whoops MY BAD (not enough cafe yesterday I guess)... The queries for the Filter Actions, need to also have the following added to the end of each sql statement... and filterId not in (select escalationId from escalation) so for example: select * from filter_notify where filterId not in (select filterId from filter) and filterId not in (select escalationId from escalation) This is because Escalations use 'filter actions'... sorry about any confusion... However Cleanup, yes, if you backup your database, then you can delete these rows, etc. On Documentation, Yes, have a look at the Database-Ref-xxx.pdf file... However since you know the filter name, you could do the forensics backwards (down) so to say. BTW - what version / patch are you on? snip Robert Molenda wrote: ** Generally this happens because something got corrupted in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /* Filter Mapping exists, but filter does not */ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda snip On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I
filter does not exist ... however it exist in the database ... how come?
dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
Hi S I would try to avoid deleting entries directly in the data dictionary tables, and try other approaches to remove the phantom filter. Do you know the name of the phantom filter? Try creating a new filter and export it to a def file. Then edit the def file to rename it to the same name as your phantom filter. Then import in place to overwrite the phantom filter. Then, hopefully, you can delete the filter correctly through the admin tool. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: 07 February 2008 06:03 To: arslist@ARSLIST.ORG Subject: filter does not exist ... however it exist in the database ... how come? dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
david, when i try to import the file ARAdmin complains that the filter violates a unique index The value(s) for this entry violate a unique index that has been defined for this form: (ARERR 382) then it does not import the file. Any other thought? Thanks s. David Sanders wrote: Hi S I would try to avoid deleting entries directly in the data dictionary tables, and try other approaches to remove the phantom filter. Do you know the name of the phantom filter? Try creating a new filter and export it to a def file. Then edit the def file to rename it to the same name as your phantom filter. Then import in place to overwrite the phantom filter. Then, hopefully, you can delete the filter correctly through the admin tool. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: 07 February 2008 06:03 To: arslist@ARSLIST.ORG Subject: filter does not exist ... however it exist in the database ... how come? dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
Generally this happens because something got corrupted in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /* Filter Mapping exists, but filter does not */ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
** Hi Robert, thank you for your mail. The following returned some rows select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter)*/ I don't actually see what to do now. Any additional help will be highly appreciated. s. Robert Molenda wrote: ** Generally this happens because "something got corrupted" in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /*Filter Mapping exists, but filter does not*/ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about "error in definition for a filter". When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: filter does not exist ... however it exist in the database ... how come?
** right so I find some filterId in table filter which are not referenced in the other tables. I am able to recover those missing rows from a previous backup. But I am missing one or two of these entries anyway. So my question is very simple: can I simply delete those missing entries? Or anyway: what to do with these ? s. Robert Molenda wrote: ** Generally this happens because "something got corrupted" in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /*Filter Mapping exists, but filter does not*/ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about "error in definition for a filter". When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: filter does not exist ... however it exist in the database ... how come?
** can somebody point me to some usefull docs regarding this issue? i mean the metadata ok fine but what/how/where to fix when something like this goes wrong? how are these tables linked together? am i a legend on this issue or does it exist some bible somewhere? s. Robert Molenda wrote: ** Generally this happens because "something got corrupted" in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /*Filter Mapping exists, but filter does not*/ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about "error in definition for a filter". When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: filter does not exist ... however it exist in the database ... how come?
Hi All, I had experienced the same problem. Suppose that the duplicate filter is named 'Filter A' and we have a def backup for 'Filter A' I managed to get solve this problem by deleting 'Filter A' from the 'filter' table and its mapping from 'filter_mapping' table. After I managed to delete 'Filter A' using the Admin tool 'Filter A' was imported from DEF file. Have a nice day, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Friday, February 08, 2008 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: filter does not exist ... however it exist in the database ... how come? ** right so I find some filterId in table filter which are not referenced in the other tables. I am able to recover those missing rows from a previous backup. But I am missing one or two of these entries anyway. So my question is very simple: can I simply delete those missing entries? Or anyway: what to do with these ? s. Robert Molenda wrote: ** Generally this happens because something got corrupted in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /* Filter Mapping exists, but filter does not */ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
