Re: import Templates?
Actually it's done by active links - so no chance of a Merge operation! IIRC when I did this several months ago manually (w/o the DM tool) I pushed the Template ID and the Authoring group information over to the HPD:TemplageSPGAssoc form. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 4/13/2009 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** I just took a quick look. When you click on the Select Template link on an Incident, it opens the HPD:TemplateSPGLookUp form, which is a join form between HPD:Template and HPD:TemplateSPGAssoc. I'm guessing that second form contains entries about which support groups are allowed to use the templates on the Authored For Groups tab on the Incident template. By default, it probably contains the group specified for Authoring Group. I would be that there is a set of filters that populates this form when a template is submitted, modified and probably deleted. However, it wouldn't surprise me if they're not configured to fire on Merge, which is what would be necessary for that form to get populated when you import templates. I hope that helps a bit. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Monday, April 13, 2009 7:01 AM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** Just wanted to thank you for your suggestion Lyle. Still working on this Julie Lyle Taylor Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 06:10 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** Without looking, I'm wondering if there's another form that needs data in order for them to show up. You might try turning on active link logging and then going in and trying to open a template to see what it's doing and where it's OK for its data. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Thursday, April 09, 2009 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** Actually we tried that (exporting templates into Excel and comparing) and have done a few tweaks, but so far still no joy Rick Cook Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 05:24 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** I wonder if they are set up to be shown in the Help Desk application? Try exporting one that works into Excel, and see what fields are different compared to one that doesn't work. I bet that will show the problem. Then you can base your Excel template on data values you know are complete from the application's POV. Rick On Thu, Apr 9, 2009 at 2:20 PM, Julie L Kanakanui JLKANAKA wrote: ** Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook mailto:remedyr...@gmail.com> > Sent by: "Action Request System discussion list(ARSList)" mailto:arslist@ARSLIST.ORG> > 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> To arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone el
Re: import Templates?
I just took a quick look. When you click on the Select Template link on an Incident, it opens the HPD:TemplateSPGLookUp form, which is a join form between HPD:Template and HPD:TemplateSPGAssoc. I'm guessing that second form contains entries about which support groups are allowed to use the templates on the Authored For Groups tab on the Incident template. By default, it probably contains the group specified for Authoring Group. I would be that there is a set of filters that populates this form when a template is submitted, modified and probably deleted. However, it wouldn't surprise me if they're not configured to fire on Merge, which is what would be necessary for that form to get populated when you import templates. I hope that helps a bit. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Monday, April 13, 2009 7:01 AM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** Just wanted to thank you for your suggestion Lyle. Still working on this Julie Lyle Taylor Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 06:10 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** Without looking, I'm wondering if there's another form that needs data in order for them to show up. You might try turning on active link logging and then going in and trying to open a template to see what it's doing and where it's OK for its data. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Thursday, April 09, 2009 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** Actually we tried that (exporting templates into Excel and comparing) and have done a few tweaks, but so far still no joy Rick Cook Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 05:24 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** I wonder if they are set up to be shown in the Help Desk application? Try exporting one that works into Excel, and see what fields are different compared to one that doesn't work. I bet that will show the problem. Then you can base your Excel template on data values you know are complete from the application's POV. Rick On Thu, Apr 9, 2009 at 2:20 PM, Julie L Kanakanui JLKANAKA mailto:julie_kanaka...@uncg.edu>> wrote: ** Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook mailto:remedyr...@gmail.com>> Sent by: "Action Request System discussion list(ARSList)" mailto:arslist@ARSLIST.ORG>> 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> To arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA mailto:julie_kanaka...@uncg.edu>> wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rm
Re: import Templates?
Just wanted to thank you for your suggestion Lyle. Still working on this Julie Lyle Taylor Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 06:10 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** Without looking, I?m wondering if there?s another form that needs data in order for them to show up. You might try turning on active link logging and then going in and trying to open a template to see what it?s doing and where it?s OK for its data. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Thursday, April 09, 2009 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** Actually we tried that (exporting templates into Excel and comparing) and have done a few tweaks, but so far still no joy Rick Cook Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 05:24 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** I wonder if they are set up to be shown in the Help Desk application? Try exporting one that works into Excel, and see what fields are different compared to one that doesn't work. I bet that will show the problem. Then you can base your Excel template on data values you know are complete from the application's POV. Rick On Thu, Apr 9, 2009 at 2:20 PM, Julie L Kanakanui JLKANAKA < julie_kanaka...@uncg.edu> wrote: ** Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA < julie_kanaka...@uncg.edu> wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: import Templates?
We have been using the Data Management tool version 9005 (9003 was barely usable) on a patch 007 system successfully since last September. We installed it over the 9003 forms and workflow. We primarily use it to restructure companies, groups, and support staff and their related records as organizational changes take place, so we have not tried importing templates. Since it was released June/July 2008 at the same time as ITSM Patch 008, it would have been developed against Patch 007. I haven’t seen anything to indicate a prerequisite of later ITSM patches. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pat Zandi Sent: Friday, April 10, 2009 8:30 AM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** I have been told if you use the data management tool. You have to be on patch 008/009 of item. Which can be a challenge. Sent from my iPhone On Apr 9, 2009, at 5:20 PM, Julie L Kanakanui JLKANAKA mailto:julie_kanaka...@uncg.edu>> wrote: ** Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook mailto:remedyr...@gmail.com>> Sent by: "Action Request System discussion list(ARSList)" mailto:arslist@ARSLIST.ORG>> 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> To arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA mailto:julie_kanaka...@uncg.edu>> wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: import Templates?
I have been told if you use the data management tool. You have to be on patch 008/009 of item. Which can be a challenge. Sent from my iPhone On Apr 9, 2009, at 5:20 PM, Julie L Kanakanui JLKANAKA > wrote: ** Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook Sent by: "Action Request System discussion list(ARSList)" > 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA > wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: import Templates?
Without looking, I'm wondering if there's another form that needs data in order for them to show up. You might try turning on active link logging and then going in and trying to open a template to see what it's doing and where it's OK for its data. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Thursday, April 09, 2009 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** Actually we tried that (exporting templates into Excel and comparing) and have done a few tweaks, but so far still no joy Rick Cook Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 05:24 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** I wonder if they are set up to be shown in the Help Desk application? Try exporting one that works into Excel, and see what fields are different compared to one that doesn't work. I bet that will show the problem. Then you can base your Excel template on data values you know are complete from the application's POV. Rick On Thu, Apr 9, 2009 at 2:20 PM, Julie L Kanakanui JLKANAKA mailto:julie_kanaka...@uncg.edu>> wrote: ** Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook mailto:remedyr...@gmail.com>> Sent by: "Action Request System discussion list(ARSList)" mailto:arslist@ARSLIST.ORG>> 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> To arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA mailto:julie_kanaka...@uncg.edu>> wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: import Templates?
Actually we tried that (exporting templates into Excel and comparing) and have done a few tweaks, but so far still no joy Rick Cook Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 05:24 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** I wonder if they are set up to be shown in the Help Desk application? Try exporting one that works into Excel, and see what fields are different compared to one that doesn't work. I bet that will show the problem. Then you can base your Excel template on data values you know are complete from the application's POV. Rick On Thu, Apr 9, 2009 at 2:20 PM, Julie L Kanakanui JLKANAKA < julie_kanaka...@uncg.edu> wrote: ** Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA < julie_kanaka...@uncg.edu> wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: import Templates?
I wonder if they are set up to be shown in the Help Desk application? Try exporting one that works into Excel, and see what fields are different compared to one that doesn't work. I bet that will show the problem. Then you can base your Excel template on data values you know are complete from the application's POV. Rick On Thu, Apr 9, 2009 at 2:20 PM, Julie L Kanakanui JLKANAKA < julie_kanaka...@uncg.edu> wrote: > ** > Well, its good to know that it CAN be done, somehow... ! We didn't > attempt to use Data Management tool for this (which we have used for > Foundation data), just the regular Remedy Import tool. The problem we are > seeing is that the template records that were created via import do not show > up in the Incident Template Selection form in App Admin, only the templates > that were created via App Admin show there. Of course we could have missed > mapping a field here or there, but nothing so far is obviously "off". > > Thanks, > Julie > > > > *Rick Cook * > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > > 04/09/2009 05:11 PM Please respond to > arslist@ARSLIST.ORG > >To > arslist@ARSLIST.ORG cc > Subject > Re: import Templates? > > > > > ** > Julie, I know that this can be done, because I've done it. Unfortunately, > it's been a over a year ago, so I can't remember the specifics of HOW I did > it, and I don't have the code. You might check to see if the Data Loader > utility does that, and Effective Technologies has a Datalink application > that might, too. > > What kind of problems are you seeing? > > Rick > On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA <* > julie_kanaka...@uncg.edu* > wrote: > ** > Hello, > > For the Remedy 7.1 environment we are in process of building, we have a > spreadsheet of template data (100+ records) that includes the data to > populate Incident Templates. In attempt to avoid manual entry of this info > via App Admin Console, we thought we'd try doing an import of this > information into HPD:Template.So far, mixed results.. just wondering > if anyone else has done this? And/or if anyone knows if this is just > something that should NOT be attempted... (needs to be done manually in > App Admin). > > Thanks for any advice! > > Julie Kanakanui _Platinum Sponsor: > *rmisoluti...@verizon.net*ARSlist: "Where the > Answers Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: import Templates?
Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook Sent by: "Action Request System discussion list(ARSList)" 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA < julie_kanaka...@uncg.edu> wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: import Templates?
Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA < julie_kanaka...@uncg.edu> wrote: > ** > Hello, > > For the Remedy 7.1 environment we are in process of building, we have a > spreadsheet of template data (100+ records) that includes the data to > populate Incident Templates. In attempt to avoid manual entry of this info > via App Admin Console, we thought we'd try doing an import of this > information into HPD:Template.So far, mixed results.. just wondering > if anyone else has done this? And/or if anyone knows if this is just > something that should NOT be attempted... (needs to be done manually in > App Admin). > > Thanks for any advice! > > Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: > "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
import Templates?
Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template.So far, mixed results.. just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: cmdb2.x import templates
The recommended way is use BMC Atrium Integration Engine (AIE) for this purpose. AIE 7.1 has CSV file adapter and would be the easiest and scalable way to load data into CMDB. The mappings you would create could be used for any future transfer. Also AIE could be used to create relationships between these CIs. Please make sure that you are using AIE with latest patches as some issues with CSV file adapter were fixed in patches. Thanks Anand Ahire, Senior Product Manager, BMC Software, From: Jason Niu [mailto:thevis...@optonline.net] Sent: Wednesday, December 24, 2008 9:54 AM Subject: cmdb2.x import templates ** Hi there, I am trying to create some excel templates, so that I can import cmdb data in CSV file into CMDB. What is the best way to generate the templates? Or what is your approach to this? I am concerning there are too many fields in each cmdb Class and also there are over 10 classes I may need to use. Happy Holidays to all who are working today!! Thanks, Jason Niu - Know what you want and be focused. - Jason __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: cmdb2.x import templates
Would be easier to create the template as you wish, then map the data with AIE. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Niu Sent: 24 December 2008 17:54 To: arslist@ARSLIST.ORG Subject: cmdb2.x import templates ** Hi there, I am trying to create some excel templates, so that I can import cmdb data in CSV file into CMDB. What is the best way to generate the templates? Or what is your approach to this? I am concerning there are too many fields in each cmdb Class and also there are over 10 classes I may need to use. Happy Holidays to all who are working today!! Thanks, Jason Niu - Know what you want and be focused. - Jason __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: cmdb2.x import templates
I would start with an export from existing records. That way you will get the hidden fields. Make sure you don't import data that is supposed to be created by work flow. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Jason Niu Date: Wed, 24 Dec 2008 17:53:41 To: Subject: cmdb2.x import templates Hi there, I am trying to create some excel templates, so that I can import cmdb data in CSV file into CMDB. What is the best way to generate the templates? Or what is your approach to this? I am concerning there are too many fields in each cmdb Class and also there are over 10 classes I may need to use. Happy Holidays to all who are working today!! Thanks, Jason Niu - Know what you want and be focused. - Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
cmdb2.x import templates
Hi there, I am trying to create some excel templates, so that I can import cmdb data in CSV file into CMDB. What is the best way to generate the templates? Or what is your approach to this? I am concerning there are too many fields in each cmdb Class and also there are over 10 classes I may need to use. Happy Holidays to all who are working today!! Thanks, Jason Niu - Know what you want and be focused. - Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
ITSM 7 import templates
Everyone, I believe someone already posted some ITSM import templates on the list recently, however, the attachment did not make it through to the digest. Does anyone know who posted them and when ? Could someone please send them to me or provide a download link ? Thanks Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
