Re: re. integration of the ARSlist with Communities

[arslist]

There isn't a big difference between the two.

 

The only one is BMC has to protect it's copyright software if it chooses to
send it out on Communities, and states that,

albeit with at least one error in the sentence that states that.

 

The ARSlist is on listserv which can allow me to censor the content, I
choose not to do that; and I do monitor the postings as I am sure you have
noticed J

 

I just don't get caught up in legalese because it is all provided on an as
happens basis, without a company with resources to sue,

And most importantly, without resources in the US to sue, since that is the
most likely place. BMC does have to worry about that.

 

[not that folks haven't threatened to sue me from time to time].

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: August 7, 2012 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: re. integration of the ARSlist with Communities

 

** There is also the legal and ownership aspect to this.  ARList and BMCDN
have different terms of service:

 

On BMCDN, BMC holds a copyright on all the content that is put into their
site.  BMC also reserves the right to monitor and otherwise sensor the
content.

http://www.bmc.com/legal/copyright-statement-and-terms-of-use  

 

ARSList is much more liberal, in the sense that most of the content placed
on the server is generally considered to be in the 'public domain,' so far
as I can tell.

 

Some of the statements in the BMCDN terms of use that keep me at bay:

- BMC Software reserves the right to modify these Terms of Use without
notice and any modifications are effective when they are posted here.

- Any software that is available for download from this Web Site is the
copyrighted property of BMC Software and/or its supplies.  

- Any information, material or idea you submit to this Web Site by any means
will be treated as non-confidential and non-proprietary and may be used by
BMC Software and its affiliates for any purpose whatsoever...

- You may link to the BMC Software home page, but are not authorized to link
to any other page on the BMC Software Web site without the prior express
written consent of BMC Software provided that BMC Software reserves the
right to withdraw this consent at any time in its discretion.

Axton Grams

On Tue, Aug 7, 2012 at 11:47 AM, arslist  wrote:

** 

There have been discussions in the past about bridging the ARSlist to
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you
want it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered
in Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards
to invest the resources,

And makes it possible for the external resource(s) that would be needed to
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped
mentioning the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of
the ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or
many other places.

 

There is still a difference, as mentioned by various people, in content,
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine?
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those
with service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a
mailing list:   <http://sourceforge.net/projects/m2f/>
http://sourceforge.net/projects/m2f/   

Unfortunately their main website is down, but it doesn't seem like it's too
complex of a plug-in to implement.  (I'm not offering to implement it, just
throwing my .02 in) _attend W

Re: re. integration of the ARSlist with Communities

[Axton]

There is a terms of use specifically for BMCDN:
https://communities.bmc.com/communities/docs/DOC-1592

Reconciling these kinds of things with ARSList may prove to be a hurdle:

*MATERIALS PROVIDED TO BMC OR POSTED TO THE BMCC WEB SITE.* BMC does not
want to receive confidential or proprietary information from you through
the BMCC Web Site. Any material, information, or other communications,
including feedback and suggestions (“Submissions”) you post, upload, input,
transmit, or submit to the BMCC Web Site will be considered
non-confidential and non-proprietary. BMC will have no obligations with
respect to such Submissions. BMC and its designees will be free to copy,
disclose, distribute, incorporate, and otherwise use the Submissions and
all data, images, sounds, text, and other things embodied in Your
Submissions for any and all commercial or non-commercial purposes.  *By
posting, uploading, inputting, transmitting or submitting Your Submission,
You grant to BMC, its affiliates, and sublicensees, and all other users of
the BMCC permission to use Your Submission in connection with the operation
of their businesses, including, without limitation, an unrestricted,
irrevocable, non-exclusive, worldwide, royalty-free, and fully paid up
license under all intellectual property rights to: copy, distribute,
transmit, publicly display, publicly perform, reproduce, edit, adapt,
modify, create derivative works of, translate and reformat, make, use, or
sell Your Submission. *Furthermore, You grant to BMC, its affiliates, and
sublicensees, and all other users of the BMCC permission to publish, at
their discretion, Your name in connection with Your Submission.


On Tue, Aug 7, 2012 at 12:48 PM, Axton  wrote:

> There is also the legal and ownership aspect to this.  ARList and BMCDN
> have different terms of service:
>
> On BMCDN, BMC holds a copyright on all the content that is put into their
> site.  BMC also reserves the right to monitor and otherwise sensor the
> content.
> http://www.bmc.com/legal/copyright-statement-and-terms-of-use
>
> ARSList is much more liberal, in the sense that most of the content placed
> on the server is generally considered to be in the 'public domain,' so far
> as I can tell.
>
> Some of the statements in the BMCDN terms of use that keep me at bay:
> - BMC Software reserves the right to modify these Terms of Use without
> notice and any modifications are effective when they are posted here.
> - Any software that is available for download from this Web Site is the
> copyrighted property of BMC Software and/or its supplies.
> - Any information, material or idea you submit to this Web Site by any
> means will be treated as non-confidential and non-proprietary and may be
> used by BMC Software and its affiliates for any purpose whatsoever...
> - You may link to the BMC Software home page, but are not authorized to
> link to any other page on the BMC Software Web site without the prior
> express written consent of BMC Software provided that BMC Software reserves
> the right to withdraw this consent at any time in its discretion.
>
> Axton Grams
>
>
> On Tue, Aug 7, 2012 at 11:47 AM, arslist  wrote:
>
>> **
>>
>> There have been discussions in the past about bridging the ARSlist to
>> Communities, and I am sure there will be again.
>>
>> That it hasn’t happened is not because I was not open to the discussion,
>> or that BMC was not open to the discussion.
>>
>> ** **
>>
>> The issue became more of how do you map what is asked on the ARSlist to
>> the myriad of possible forums in Communities,
>>
>> And how do you decide exactly which communities feed to the ARSlist if
>> you want it in both directions.
>>
>> ** **
>>
>> Of course there is also: if you send an ARSlist post from the ARSlist to
>> Communities, how is it authenticated and attributed?
>>
>> Do you have to reject something from the ARSlist if they aren’t
>> registered in Communities and visa versa?
>>
>> ** **
>>
>> These are all surmountable, but if and only if BMC sees sufficient
>> rewards to invest the resources,
>>
>> And makes it possible for the external resource(s) that would be needed
>> to provide what is needed on the ARSlist side.
>>
>> ** **
>>
>> BMC promotes Communities within BMC and also seems to have stopped
>> mentioning the ARSlist as much as they used to.
>>
>> I find an increasing number of Remedy Developers that have never heard of
>> the ARSlist, but never one that wasn’t happy once
>>
>> they did, or that they could just read it in a Nabble or Google group or
>> many other places.
>>
>> ** **
>>
>> There is still a difference, as mentioned by various people, in content,
>> audience and purpose between Communities and ARSlist.
>>
>> They complement each other most of the time and together provide a
>> resource that I am not sure any other software product duplicates.
>>
>> ** **
>>
>> Is there a Service-Now discussion list outside of Service-Now ?
>> Peregrine

Re: re. integration of the ARSlist with Communities

[Axton]

There is also the legal and ownership aspect to this.  ARList and BMCDN
have different terms of service:

On BMCDN, BMC holds a copyright on all the content that is put into their
site.  BMC also reserves the right to monitor and otherwise sensor the
content.
http://www.bmc.com/legal/copyright-statement-and-terms-of-use

ARSList is much more liberal, in the sense that most of the content placed
on the server is generally considered to be in the 'public domain,' so far
as I can tell.

Some of the statements in the BMCDN terms of use that keep me at bay:
- BMC Software reserves the right to modify these Terms of Use without
notice and any modifications are effective when they are posted here.
- Any software that is available for download from this Web Site is the
copyrighted property of BMC Software and/or its supplies.
- Any information, material or idea you submit to this Web Site by any
means will be treated as non-confidential and non-proprietary and may be
used by BMC Software and its affiliates for any purpose whatsoever...
- You may link to the BMC Software home page, but are not authorized to
link to any other page on the BMC Software Web site without the prior
express written consent of BMC Software provided that BMC Software reserves
the right to withdraw this consent at any time in its discretion.

Axton Grams

On Tue, Aug 7, 2012 at 11:47 AM, arslist  wrote:

> **
>
> There have been discussions in the past about bridging the ARSlist to
> Communities, and I am sure there will be again.
>
> That it hasn’t happened is not because I was not open to the discussion,
> or that BMC was not open to the discussion.
>
> ** **
>
> The issue became more of how do you map what is asked on the ARSlist to
> the myriad of possible forums in Communities,
>
> And how do you decide exactly which communities feed to the ARSlist if you
> want it in both directions.
>
> ** **
>
> Of course there is also: if you send an ARSlist post from the ARSlist to
> Communities, how is it authenticated and attributed?
>
> Do you have to reject something from the ARSlist if they aren’t registered
> in Communities and visa versa?
>
> ** **
>
> These are all surmountable, but if and only if BMC sees sufficient rewards
> to invest the resources,
>
> And makes it possible for the external resource(s) that would be needed to
> provide what is needed on the ARSlist side.
>
> ** **
>
> BMC promotes Communities within BMC and also seems to have stopped
> mentioning the ARSlist as much as they used to.
>
> I find an increasing number of Remedy Developers that have never heard of
> the ARSlist, but never one that wasn’t happy once
>
> they did, or that they could just read it in a Nabble or Google group or
> many other places.
>
> ** **
>
> There is still a difference, as mentioned by various people, in content,
> audience and purpose between Communities and ARSlist.
>
> They complement each other most of the time and together provide a
> resource that I am not sure any other software product duplicates.
>
> ** **
>
> Is there a Service-Now discussion list outside of Service-Now ? Peregrine?
> Certainly not Peregrine, they were actively trying
>
> to shut down the ARSlist when they owned Remedy, saying it should all be
> through their equivalent of Communities only.
>
> Except their version of Communities was policed, controlled and for those
> with service contracts only.  Unlike, to their credit,
>
> BMC Communities. They obviously didn’t succeed.
>
> ** **
>
> Daniel
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jon Slaven
> *Sent:* August 7, 2012 12:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
>
> ** **
>
> ** There is a plugin for forums that can bridge back and forth from a
> mailing list:  http://sourceforge.net/projects/m2f/
>
> Unfortunately their main website is down, but it doesn't seem like it's
> too complex of a plug-in to implement.  (I'm not offering to implement it,
> just throwing my .02 in) _attend WWRUG12 www.wwrug.com ARSlist: "Where
> the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: re. integration of the ARSlist with Communities

[Cecil, Ken]

I disagree in part because

ARSlist would benefit from the knowledge of all the posts and replies that are 
being made on Communities right now that ARSList members do not see. 
(especially the ones not allowed Internet access)

I agree that they would not be able to help ARSList out with the new ARSList 
posts. So the amount of knowledge gained from each side may be off balance. But 
it would be flowing in both directions just not completely. But I do think that 
would be partially offset by ARSList gaining the posts of BMC employees that 
only post on Communities and it is better than nothing.


Ken.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, August 07, 2012 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: re. integration of the ARSlist with Communities

Ken,
The only limitation I see with that would be that it potentially allow 
communities to benefit from ARSList knowledge, but it wouldn't work vis-versa.  
I think it would need to be both directions for all posts...but as Dan stated 
before, it would require BMC committing resources to make it happen.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, August 07, 2012 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: re. integration of the ARSlist with Communities

** 

Couldn't this be done as a compromise:

 

 

1.   Any new post to the communities is captured and forwarded out to the 
ARSList.

a.   With the email subject being a concatenation of the Discussion Forum 
Name and the post Subject and something to make it easy to tell they are being 
relayed from Communities.

b.  BMC would have to permit this as they have copyright on Communities 
posts/

c.   Include a link to the discussion thread and encourage ARSList members 
that are BMC Communities members to post replies there if they are able.

d.  Include a note not to change the subject line if replying be email 
since it may not get posted back to the Communities.

 

2.   Any email replies to one of those forwarded discussion posts that do 
come from an ARSList member are posted as a reply to the community.

a.   The post would be done as a single generic BMC Communities member e.g. 
"ARSlist" into the original discussion thread

b.  Add to the post message "On Behalf of ARSList member ..."

c.   This would obviously be done based off of subject line matching so if 
that gets changed the post is not forwarded.

d.  Include a plug for ARSList with a link on how to subscribe.

e.  Obviously BMC would have to be agree to this use of a single account to 
automate posting of replies that do come directly from ARSList

 

The main limitation is see is:

* New ARSList posts would only be on ARSList and would not 
automatically get put into Communities

* Perhaps attachments would not be capable of being implemented easily.

* Others?

 

 

Ken Cecil.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 07, 2012 12:47 PM
To: arslist@ARSLIST.ORG
Subject: re. integration of the ARSlist with Communities

 

** 

There have been discussions in the past about bridging the ARSlist to 
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or 
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the 
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you want 
it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to 
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered in 
Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards to 
invest the resources,

And makes it possible for the external resource(s) that would be needed to 
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped mentioning 
the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of the 
ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or many 
other places.

 

There is still a difference, as mentioned by various people, in content, 
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource 
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine?

Re: re. integration of the ARSlist with Communities

[Longwing, LJ CTR MDA/IC]

Ken,
The only limitation I see with that would be that it potentially allow 
communities to benefit from ARSList knowledge, but it wouldn't work vis-versa.  
I think it would need to be both directions for all posts...but as Dan stated 
before, it would require BMC committing resources to make it happen.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, August 07, 2012 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: re. integration of the ARSlist with Communities

** 

Couldn't this be done as a compromise:

 

 

1.   Any new post to the communities is captured and forwarded out to the 
ARSList.

a.   With the email subject being a concatenation of the Discussion Forum 
Name and the post Subject and something to make it easy to tell they are being 
relayed from Communities.

b.  BMC would have to permit this as they have copyright on Communities 
posts/

c.   Include a link to the discussion thread and encourage ARSList members 
that are BMC Communities members to post replies there if they are able.

d.  Include a note not to change the subject line if replying be email 
since it may not get posted back to the Communities.

 

2.   Any email replies to one of those forwarded discussion posts that do 
come from an ARSList member are posted as a reply to the community.

a.   The post would be done as a single generic BMC Communities member e.g. 
"ARSlist" into the original discussion thread

b.  Add to the post message "On Behalf of ARSList member ..."

c.   This would obviously be done based off of subject line matching so if 
that gets changed the post is not forwarded.

d.  Include a plug for ARSList with a link on how to subscribe.

e.  Obviously BMC would have to be agree to this use of a single account to 
automate posting of replies that do come directly from ARSList

 

The main limitation is see is:

* New ARSList posts would only be on ARSList and would not 
automatically get put into Communities

* Perhaps attachments would not be capable of being implemented easily.

* Others?

 

 

Ken Cecil.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 07, 2012 12:47 PM
To: arslist@ARSLIST.ORG
Subject: re. integration of the ARSlist with Communities

 

** 

There have been discussions in the past about bridging the ARSlist to 
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or 
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the 
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you want 
it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to 
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered in 
Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards to 
invest the resources,

And makes it possible for the external resource(s) that would be needed to 
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped mentioning 
the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of the 
ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or many 
other places.

 

There is still a difference, as mentioned by various people, in content, 
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource 
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine? 
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be 
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those with 
service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a mailing 
list:  http://sourceforge.net/projects/m2f/ 
<http://sourceforge.net/projects/m2f/>

Unfortunately their main website is down, but it doesn't seem like it's too 
complex of a plug-in to imple

Re: re. integration of the ARSlist with Communities

[Cecil, Ken]

Couldn't this be done as a compromise:



1.   Any new post to the communities is captured and forwarded out to the 
ARSList.

a.   With the email subject being a concatenation of the Discussion Forum 
Name and the post Subject and something to make it easy to tell they are being 
relayed from Communities.

b.  BMC would have to permit this as they have copyright on Communities 
posts/

c.   Include a link to the discussion thread and encourage ARSList members 
that are BMC Communities members to post replies there if they are able.

d.  Include a note not to change the subject line if replying be email 
since it may not get posted back to the Communities.



2.   Any email replies to one of those forwarded discussion posts that do 
come from an ARSList member are posted as a reply to the community.

a.   The post would be done as a single generic BMC Communities member e.g. 
"ARSlist" into the original discussion thread

b.  Add to the post message "On Behalf of ARSList member ..."

c.   This would obviously be done based off of subject line matching so if 
that gets changed the post is not forwarded.

d.  Include a plug for ARSList with a link on how to subscribe.

e.  Obviously BMC would have to be agree to this use of a single account to 
automate posting of replies that do come directly from ARSList

The main limitation is see is:

* New ARSList posts would only be on ARSList and would not 
automatically get put into Communities

* Perhaps attachments would not be capable of being implemented easily.

* Others?


Ken Cecil.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 07, 2012 12:47 PM
To: arslist@ARSLIST.ORG
Subject: re. integration of the ARSlist with Communities

**
There have been discussions in the past about bridging the ARSlist to 
Communities, and I am sure there will be again.
That it hasn't happened is not because I was not open to the discussion, or 
that BMC was not open to the discussion.

The issue became more of how do you map what is asked on the ARSlist to the 
myriad of possible forums in Communities,
And how do you decide exactly which communities feed to the ARSlist if you want 
it in both directions.

Of course there is also: if you send an ARSlist post from the ARSlist to 
Communities, how is it authenticated and attributed?
Do you have to reject something from the ARSlist if they aren't registered in 
Communities and visa versa?

These are all surmountable, but if and only if BMC sees sufficient rewards to 
invest the resources,
And makes it possible for the external resource(s) that would be needed to 
provide what is needed on the ARSlist side.

BMC promotes Communities within BMC and also seems to have stopped mentioning 
the ARSlist as much as they used to.
I find an increasing number of Remedy Developers that have never heard of the 
ARSlist, but never one that wasn't happy once
they did, or that they could just read it in a Nabble or Google group or many 
other places.

There is still a difference, as mentioned by various people, in content, 
audience and purpose between Communities and ARSlist.
They complement each other most of the time and together provide a resource 
that I am not sure any other software product duplicates.

Is there a Service-Now discussion list outside of Service-Now ? Peregrine? 
Certainly not Peregrine, they were actively trying
to shut down the ARSlist when they owned Remedy, saying it should all be 
through their equivalent of Communities only.
Except their version of Communities was policed, controlled and for those with 
service contracts only.  Unlike, to their credit,
BMC Communities. They obviously didn't succeed.

Daniel

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

** There is a plugin for forums that can bridge back and forth from a mailing 
list:  http://sourceforge.net/projects/m2f/

Unfortunately their main website is down, but it doesn't seem like it's too 
complex of a plug-in to implement.  (I'm not offering to implement it, just 
throwing my .02 in) _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> 
ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_



**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a 

Re: re. integration of the ARSlist with Communities

[Longwing, LJ CTR MDA/IC]

Dan,
I think it's possible that the best option would be to provide a 'new' 
community for ARSList, anything posted in there goes to the list, anything on 
the list goes to it...I think the hardest part would be when people change the 
subject, because that's just about the only method most systems use to 'thread' 
emails...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 07, 2012 10:47 AM
To: arslist@ARSLIST.ORG
Subject: re. integration of the ARSlist with Communities

** 

There have been discussions in the past about bridging the ARSlist to 
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or 
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the 
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you want 
it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to 
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered in 
Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards to 
invest the resources,

And makes it possible for the external resource(s) that would be needed to 
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped mentioning 
the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of the 
ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or many 
other places.

 

There is still a difference, as mentioned by various people, in content, 
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource 
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine? 
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be 
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those with 
service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a mailing 
list:  http://sourceforge.net/projects/m2f/ 
<http://sourceforge.net/projects/m2f/>

Unfortunately their main website is down, but it doesn't seem like it's too 
complex of a plug-in to implement.  (I'm not offering to implement it, just 
throwing my .02 in) _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

re. integration of the ARSlist with Communities

[arslist]

There have been discussions in the past about bridging the ARSlist to
Communities, and I am sure there will be again.

That it hasn't happened is not because I was not open to the discussion, or
that BMC was not open to the discussion.

 

The issue became more of how do you map what is asked on the ARSlist to the
myriad of possible forums in Communities,

And how do you decide exactly which communities feed to the ARSlist if you
want it in both directions.

 

Of course there is also: if you send an ARSlist post from the ARSlist to
Communities, how is it authenticated and attributed?

Do you have to reject something from the ARSlist if they aren't registered
in Communities and visa versa?

 

These are all surmountable, but if and only if BMC sees sufficient rewards
to invest the resources,

And makes it possible for the external resource(s) that would be needed to
provide what is needed on the ARSlist side.

 

BMC promotes Communities within BMC and also seems to have stopped
mentioning the ARSlist as much as they used to.

I find an increasing number of Remedy Developers that have never heard of
the ARSlist, but never one that wasn't happy once

they did, or that they could just read it in a Nabble or Google group or
many other places.

 

There is still a difference, as mentioned by various people, in content,
audience and purpose between Communities and ARSlist.

They complement each other most of the time and together provide a resource
that I am not sure any other software product duplicates.

 

Is there a Service-Now discussion list outside of Service-Now ? Peregrine?
Certainly not Peregrine, they were actively trying

to shut down the ARSlist when they owned Remedy, saying it should all be
through their equivalent of Communities only.

Except their version of Communities was policed, controlled and for those
with service contracts only.  Unlike, to their credit,

BMC Communities. They obviously didn't succeed.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: August 7, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

 

** There is a plugin for forums that can bridge back and forth from a
mailing list:   
http://sourceforge.net/projects/m2f/   

Unfortunately their main website is down, but it doesn't seem like it's too
complex of a plug-in to implement.  (I'm not offering to implement it, just
throwing my .02 in) _attend WWRUG12 www.wwrug.com ARSlist: "Where the
Answers Are"_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"