Rey,
To be honest with you, being new to SRM and using version 2.2 to create
AIF requests is probably not a good idea. The mantra of BMC with the
more recent versions is to stay away from customizations and the AIF
method. You should seriously consider the future upgrade implications of
doing this. While even 7.6.04 has AIF capability, you can probably get
the same result from an AIF in 2.2 just by using the out of the box
functionality.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rey s
Sent: Thursday, May 12, 2011 9:15 PM
To: arslist@ARSLIST.ORG
Subject: steps to create SRM Advanced Interface form
**
All,
I'm very new to SRM and working in remedy for last 5 years. I have
installed SRM 2.2 in our Dev environment and I like to build access
requests SRD using Advanced Interface form.
From the Admin guide, I have learnt about SRD, PDT, AOT and
successfully created in our environment. AIF looks very complex and I
like to know, if anyone has easy steps to create a simple AIF that can
create WO/ Incidents.
If you have document or steps, please send it to my Gmail id
(mail2...@gmail.com). Any hint/help/tips would be greatly appreciated.
thanks,
rey
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
**
This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely
for the use of the individual or entity to which it is addressed. If you are
not the intended recipient of this e-mail, or the employee or agent responsible
for delivering this e-mail to the intended recipient, you are hereby notified
that any dissemination, distribution, copying or action taken in relation to
the contents of and attachments to this e-mail is strictly prohibited and may
be unlawful. If you have received this e-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
e-mail and any printout.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
