Re: work log search
This worked..thanks Marcelo
Thanks,
Ron Young
“Do not count the days; make your days count.” (Muhammad Ali)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, November 07, 2013 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: work log search
You can search HPD:Search-Worklog for the word you want ('Notes' LIKE
"%word%"), then build a report and schedule it. (I think AR report scheduling
was introduced in 8.1) - not sure what version you're on.
HTH,
Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Thursday, November 07, 2013 11:23 AM
To: arslist@ARSLIST.ORG
Subject: work log search
Question for you all.
Is there a way I can set something up to say... go into a work log (diary
field) and search for a word or phrase and then spit out a report?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: work log search
The answers I have seen were to search the new Worklog entries not a diary field. I do remember that there were utilities created on the list that allow searching a diary field. You can review the BMC Communities and do a search of archives on ARSList.org. -Original Message- From: Ron Young To: arslist Sent: Thu, Nov 7, 2013 12:23 pm Subject: work log search Question for you all. Is there a way I can set something up to say... go into a work log (diary field) and search for a word or phrase and then spit out a report? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: work log search
In 7.5 you can do the following: Open an incident Under Advanced Functions select Advanced Search > Search Incidents by Work Info. All sorts of cool information to search on. On Thu, Nov 7, 2013 at 12:23 PM, Ron Young wrote: > Question for you all. > > Is there a way I can set something up to say... go into a work log (diary > field) and search for a word or phrase and then spit out a report? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: work log search
You can search HPD:Search-Worklog for the word you want ('Notes' LIKE
"%word%"), then build a report and schedule it. (I think AR report scheduling
was introduced in 8.1) - not sure what version you're on.
HTH,
Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Thursday, November 07, 2013 11:23 AM
To: arslist@ARSLIST.ORG
Subject: work log search
Question for you all.
Is there a way I can set something up to say... go into a work log (diary
field) and search for a word or phrase and then spit out a report?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: work log search
Are you using ITSM? If so, there is usually an "Advanced Search" function in the left navigation bar on the consoles or directly in the ticket search/modify views. It lets you do this type of search pretty easily. -Patrick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Thursday, November 07, 2013 12:23 PM To: arslist@ARSLIST.ORG Subject: work log search Question for you all. Is there a way I can set something up to say... go into a work log (diary field) and search for a word or phrase and then spit out a report? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
work log search
Question for you all. Is there a way I can set something up to say... go into a work log (diary field) and search for a word or phrase and then spit out a report? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
