Re: [asterisk-users] Call Queues : linear strategy WITH priority
On Wednesday 12 Aug 2015, Jonas Kellens wrote: Hello I was wondering of it is possible to have Queue Agents with the same priority (penalty) but with a certain order ? So I have 20 Agents. Agent 1 till Agent 10 has penalty 1. Agent 11 till Agent 15 has penalty 2. (only contacted if 1 - 10 are busy) Agent 16 till Agent 20 has penalty 3. (only contacted if 1 - 10 and 11 - 15 are busy) Within the range of Agent 1 till Agent 10, can I have a certain order in these Agents in which they are rung ?? Like Agent 1 - Agent 5 - Agent 2 3 4 - Agent 6 - Agent 7 - Agent 8 9 10. What's wrong with giving agent 1 penalty 1; agent 5 penalty 2; agents 2, 3 and 4 penalty 3; agent 6 penalty 4, agent 7 penalty 5, and so forth? -- AJS Note: Originating address only accepts e-mail from list! If replying off- list, change address to asterisk1list at earthshod dot co dot uk . -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call Queues : linear strategy WITH priority
On 12-08-15 16:31, A J Stiles wrote: On Wednesday 12 Aug 2015, Jonas Kellens wrote: Hello I was wondering of it is possible to have Queue Agents with the same priority (penalty) but with a certain order ? So I have 20 Agents. Agent 1 till Agent 10 has penalty 1. Agent 11 till Agent 15 has penalty 2. (only contacted if 1 - 10 are busy) Agent 16 till Agent 20 has penalty 3. (only contacted if 1 - 10 and 11 - 15 are busy) Within the range of Agent 1 till Agent 10, can I have a certain order in these Agents in which they are rung ?? Like Agent 1 - Agent 5 - Agent 2 3 4 - Agent 6 - Agent 7 - Agent 8 9 10. What's wrong with giving agent 1 penalty 1; agent 5 penalty 2; agents 2, 3 and 4 penalty 3; agent 6 penalty 4, agent 7 penalty 5, and so forth? By giving a different penalty to Agents 1 to 10, there is no order. With penalty, the Agent keeps on being contacted untill it takes the call. Many forget that this is how penalties work ! So in stead of going from Agent 1 to Agent 5 to Agent 2,3,4 it is very possible that Agent 5 keeps on ringing when Agent 1 is 'busy calling', in stead of going further to Agents 2,3,5. In your case, Agent 5 will be called over and over again untill it takes the call. Not exactly what I'm looking for. Kind regards, Jonas. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] strange warnings no samples for alawtolin
[Aug 11 21:57:14] WARNING[1992] translate.c: no samples for alawtolin [Aug 11 21:57:14] WARNING[2005] translate.c: no samples for alawtolin [Aug 11 21:57:15] WARNING[2027] translate.c: no samples for alawtolin Hi to all, I have an elastix box running asterisk 1.8.20 without problem. It's about four days I've started seen in log a warning message saying translate.c: no samples for alawtolin, and now the frequency of this message is about 6 times a second. There's no other clue, everything is running smoothly and googling for it doesn't help. Here's an excerpt: [Aug 11 21:57:15] WARNING[2029] translate.c: no samples for alawtolin [Aug 11 21:57:15] WARNING[2038] translate.c: no samples for alawtolin [Aug 11 21:57:15] WARNING[2045] translate.c: no samples for alawtolin [Aug 11 21:57:15] WARNING[2055] translate.c: no samples for alawtolin [Aug 11 21:57:15] WARNING[2059] translate.c: no samples for alawtolin [Aug 11 21:57:15] WARNING[2078] translate.c: no samples for alawtolin [Aug 11 21:57:19] WARNING[2093] translate.c: no samples for alawtolin [Aug 11 21:57:19] WARNING[2095] translate.c: no samples for alawtolin [Aug 11 21:57:19] WARNING[2110] translate.c: no samples for alawtolin [Aug 11 21:57:19] WARNING[2120] translate.c: no samples for alawtolin [Aug 11 21:57:19] WARNING[2125] translate.c: no samples for alawtolin [Aug 11 21:57:19] WARNING[2132] translate.c: no samples for alawtolin [Aug 11 21:57:19] WARNING[2139] translate.c: no samples for alawtolin [Aug 11 21:57:19] WARNING[2141] translate.c: no samples for alawtolin [Aug 11 21:57:20] WARNING[2152] translate.c: no samples for alawtolin [Aug 11 21:57:20] WARNING[2174] translate.c: no samples for alawtolin [Aug 11 21:57:20] WARNING[2177] translate.c: no samples for alawtolin [Aug 11 21:57:20] WARNING[2208] translate.c: no samples for alawtolin [Aug 11 21:57:20] WARNING[2210] translate.c: no samples for alawtolin [Aug 11 21:57:20] WARNING[] translate.c: no samples for alawtolin Does anyone have an idea of what is means and how I can get rid of it? Thanks AFAIK this is related to the settings of silence suppression. I haven't seen this for a while, but you might want to check the Silence Suppression, or Voice Activity Detection (VAD) settings of your SIP endpoints. jg -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] webrtc no audio
Dne 11.8.2015 v 12:18 Joshua Colp napsal(a): Vinicius Fontes wrote: I'm having the same issue! The difference in my case is Asterisk server has a public IPv4 and the browser is behind a single NAT. I'm forwarding my configuration below (which I posted previously on asterisk-users). How can we debug ICE negotiation? You have to do a packet capture, look at the exchange in Wireshark, and see how the negotiation flows. It requires a basic understanding of ICE. it looks like we are facing this problem https://issues.asterisk.org/jira/browse/ASTERISK-24146 too if we use [] in sipml5 expert config To disable TURN/STUN to speedup ICE candidates gathering you can use an empty array. e.g. []. it works better -- --- Marek Cervenka === -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 786 000 files limit Centos 7 - Asterisk
Hi Tony Thanks again for replying. Ok, I've set the SYSMAXFILES and MAXFILES in the script, hopefully it will have an effect. Kind regards, Message: 12 Date: Tue, 11 Aug 2015 16:50:29 + (UTC) From: t...@softins.co.uk (Tony Mountifield) To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] 786 000 files limit Centos 7 - Asterisk keepcomplaining Message-ID: assp.06651285b6.mqd94l$qb1$1...@softins.softins.co.uk In article 002b01d0d414$36af31b0$a40d9510$@verishare.co.za, Stefan Viljoen viljo...@verishare.co.za wrote: Anybody else ran into this? No, but I would ask myself why so many file descriptors are being used. It sounds like you have a file descriptor leak (not being closed when finished with). Hi Tony Thanks for replying. I suspected something like that, though repeatedly running lsof | wc -l Always stays quite low - 100 000 open files, which is still 8 times less than the system maximum as confirmed by running ulimit -n From what you said below, the above is probably not relevant... SOMETHING NEW I have now ran /usr/bin/prlimit --pid `pidof asterisk` and I have noticed that even though I have 800 000 files specified, the ACTUAL limit in place on Asterisk for numbers of files is only 1024?! Yes, this is likely. Have a look in /usr/sbin/safe_asterisk, at the commented-out settings for SYSMAXFILES and MAXFILES, and try setting those. Cheers Tony -- Tony Mountifield Work: t...@softins.co.uk - http://www.softins.co.uk Play: t...@mountifield.org - http://tony.mountifield.org -- ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users End of asterisk-users Digest, Vol 133, Issue 13 *** -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 786 000 files limit Centos 7 - Asterisk
Hi Markus Thanks for the reply, I have set those files previously as well... It seems the problem for me is on my Centos 7 box that the Asterisk binary does not know that these are the limits, and imposes a 1024 open file limit count for some reason. It seems using prlimit to force the running binary to use a higher file limit is working - but it has to be done manually each time the asterisk process is started, the prlimit cronjob I set up to force the file limit higher does not seem to work - you have to physically type in /usr/bin/prlimit --pid `pidof asterisk` --nofile=786000:786000 and running that from a script (As root) doesn't seem to work. Anyway, thanks for the advice and taking the time to reply. Kind regards, Message: 11 Date: Tue, 11 Aug 2015 18:29:01 +0200 From: Markus Weiler markus_wei...@mailworks.org To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] 786 000 files limit Centos 7 - Asterisk keep complaining Message-ID: 55ca22cd.4060...@mailworks.org Content-Type: text/plain; charset=windows-1252; format=flowed Hi Stefan, we ran into a similar problem using Debian. There we are able to check the current limits using: pidof asterisk - 23351 cat /proc/23351/limits Output: Limit Soft Limit Hard Limit Units Max open files1024 1024 files I think that in the end /etc/security/limits.conf * hardnofile 50 * softnofile 50 root hardnofile 50 root softnofile 50 did the trick. We also tried vi /etc/sysctl.conf fs.file-max = 50 not sure what the solution in the end was. But I remember rebooting was important. Markus Am 11.08.2015 um 11:00 schrieb Stefan Viljoen: Anybody else ran into this? No, but I would ask myself why so many file descriptors are being used. It sounds like you have a file descriptor leak (not being closed when finished with). Hi Tony Thanks for replying. I suspected something like that, though repeatedly running lsof | wc -l Always stays quite low - 100 000 open files, which is still 8 times less than the system maximum as confirmed by running ulimit -n I also note that this number will increase to about 125 000 but never go higher than that, then, as calls hang up, decreate again - during times when the CLI is spammed with 100s of broken pipe errors due to insuffiecient file descriptors, this number never reaches beyond 125 000 out of the available 800 000 open files. You might also want to look at the output of lsof (or at least some of it) to see what all these file descriptors are pointing to, and whether it is indeed Asterisk that is consuming them. If I grep by asterisk on the output of lsof the few thousand lines I have looked at all seem to indicate legitimate uses - there are at least two files for each conversation in progress (I assume for inward and outward RTP) plus one for each file being mixmonitored (which also seems logical) and also number-of-active-calls connections to res_timing_dahdi - which all looks correct... If it is Asterisk, it's quite possible, even probable, that such a leak has been found and fixed, even in the 1.8 series. 1.8.11.0 is rather old - the latest is 1.8.32.3, so it would be best to update to that version and see if the problem persists. Ok, I will have to consider that. The thing is the problem is not consistent - I can (for example) run 60 calls, with no problems and no reported failures in opening files, then calls will -decrease- to about 40 and then later spike to 70, but around 50 calls I get the errors coming up thousands of times in the CLI, then suddenly stop as the calls -increase- which doesn't make sense. But this kind of behaviour does seem consistent with a possible leak. SOMETHING NEW I have now ran /usr/bin/prlimit --pid `pidof asterisk` and I have noticed that even though I have 800 000 files specified, the ACTUAL limit in place on Asterisk for numbers of files is only 1024?! # prlimit --pid `pidof asterisk` RESOURCE DESCRIPTION SOFT HARD UNITS AS address space limitunlimited unlimited bytes CORE max core file size unlimited unlimited blocks CPUCPU time unlimited unlimited seconds DATA max data size unlimited unlimited bytes FSIZE max file size unlimited unlimited blocks LOCKS max number of file locks held unlimited unlimited MEMLOCKmax locked-in-memory address space 65536 65536 bytes MSGQUEUE max bytes in POSIX mqueues819200819200 bytes NICE max nice prio allowed to raise 0 0 NOFILE max number of open files1024 4096 NPROC max number of processes30861 30861 RSSmax resident set size
Re: [asterisk-users] 786 000 files limit Centos 7 - Asterisk keep complaining
Hi Steve Just running about 50 calls?? If I do lsof | grep asterisk | wc -l to narrow the realm of what is reported I still get just under 100 000 files: lsof | grep asterisk | wc -l 95903 with 50 calls running. So apparently this is excessive? I can only guess that there must be a MAJOR bug in 1.8.11.0 given that you are running 347 calls on 2161 open files with Ast 11...? I'm on Centos 7. As I mentioned previously, I have found that my problem with Asterisk running out of files is that the Asterisk binary, on startup, does NOT detect that the open file limit it 768 000, it always selects 1024 as the soft limit for open files and 4096 as the hard limit for open files. I have to manually (cron does not work - wonder why?) do /usr/bin/prlimit --pid `pidof asterisk` --nofile=786000:786000 in order to get the running Asterisk instance to ACTUALLY have a soft and hard number of files limit of 786 000. The machine under discussion never runs more than about 60 calls, at which point it consumes about 125 000 file descriptors / handles in Asterisk (total open files in the kernel goes to about 195 000) - I thought this was normal! Note that besides some timer problems that pop up occassionally (unsure if it is related) the box is totally stable and has spent days at 100 000+ open file descriptors operating Asterisk 1.8.11.0 quite happily with no other problems save that when the binary started up for that run it did not have a sufficiently high file limit to actually work. Thanks for the reply! Kind regards, I suspected something like that, though repeatedly running lsof | wc -l Always stays quite low - 100 000 open files, which is still 8 times less than the system maximum as confirmed by running ulimit -n What the 'h' are you doing that takes x00,000 open files? I'm running Asterisk 11.17.0 on CentOS 6.7 and my 'numbers' seem insignificant by comparison. sudo /usr/sbin/asterisk -r -x 'core show channels' | grep active 347 active channels 344 active calls sudo lsof | wc -l 3945 sudo lsof | grep asterisk | wc -l 2161 -- Thanks in advance, - Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST -- ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users End of asterisk-users Digest, Vol 133, Issue 14 *** -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 786 000 files limit Centos 7 - Asterisk
On Wed, Aug 12, 2015, at 04:43 AM, Stefan Viljoen wrote: Hi Markus Thanks for the reply, I have set those files previously as well... It seems the problem for me is on my Centos 7 box that the Asterisk binary does not know that these are the limits, and imposes a 1024 open file limit count for some reason. snip This is actually enforced by the system, not by Asterisk itself. -- Joshua Colp Digium, Inc. | Senior Software Developer 445 Jan Davis Drive NW - Huntsville, AL 35806 - US Check us out at: www.digium.com www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] One way audio - doesn't seem to be NAT issue
On Tue, Aug 11, 2015, at 04:10 PM, D'Arcy J.M. Cain wrote: I have been banging my head against the wall for weeks now on this one. I have a switch running NetBSD and Asterisk 11.19.0 although I have had this problem on older versions as well. I, and my users, can call out, we can receive calls, quality is excellent but I cannot talk with one user. The different elements are as follows: snip I'd suggest getting a packet capture to see the RTP traffic to see the actual path of things, not just thinking of what it should be. Media doesn't just get lost. It's told to go somewhere ultimately and either that is incorrect for some reason or something is blocking it. Cheers, -- Joshua Colp Digium, Inc. | Senior Software Developer 445 Jan Davis Drive NW - Huntsville, AL 35806 - US Check us out at: www.digium.com www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 786 000 files limit Centos 7 - Asterisk keep complaining
On Wed, Aug 12, 2015, at 04:06 AM, Stefan Viljoen wrote: Hi Steve Just running about 50 calls?? If I do lsof | grep asterisk | wc -l to narrow the realm of what is reported I still get just under 100 000 files: lsof | grep asterisk | wc -l 95903 with 50 calls running. So apparently this is excessive? I can only guess that there must be a MAJOR bug in 1.8.11.0 given that you are running 347 calls on 2161 open files with Ast 11...? snip I vaguely recall potential leaks that caused excess file descriptor usage in older versions, but it's so old that it's hard to remember. Just to provide some scope of how many changes there are between even 1.8.11.0 and 1.8: ✔ jcolp@electron:~/development/asterisk/public [11|⚑ 1] git diff 1.8.11.0..1.8 | wc -l 221688 That's 221,688 changed lines. -- Joshua Colp Digium, Inc. | Senior Software Developer 445 Jan Davis Drive NW - Huntsville, AL 35806 - US Check us out at: www.digium.com www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How many Asterisk deployments?
Hi AJ To try for a more numeric response I did a quick check on ShodanHQ shows the following PBX counts - I am sure it is not a complete count but kind of gives a minimum as many do not show the server type where Shodan can find it. *PBX type (search term) Count* asterCC 139 Asterisk 73,819 AsteriskNOW 2,083 Astimax 46 Elastix 187 Freepbx 42 Other 32 Piaf 16 PIKA 899 TrixBox 95 VoiceOne 51 VoipNow 754 XVB 265 *Total Asterisk based PBXs * *78,428* Hope this helps, Eric Date: Fri, 7 Aug 2015 15:59:47 +0100 From: A J Stiles asterisk_l...@earthshod.co.uk To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Subject: Re: [asterisk-users] How many Asterisk deployments? Message-ID: 201508071559.47104.asterisk_l...@earthshod.co.uk Content-Type: Text/Plain; charset=utf-8 On Friday 07 Aug 2015, Tech Support wrote: All; I know that there is no way to determine an exact number, or even a close number, but does anyone know a ballpark figure of how many Asterisk deployments are out there worldwide? How about the percentage of Asterisk PBX's compared to the total number of PBX's out there? Do our friends at Digium ever think about things like this? Well, I'd guess everyone who administers or co-administers an Asterisk PBX at work probably also has one at home for experimenting on (whether or not it's patched through to their office system); perhaps even with some antique telephones plugged into it via an FXS card . -- AJS Note: Originating address only accepts e-mail from list! If replying off- list, change address to asterisk1list at earthshod dot co dot uk . -- Eric Klein Sr. Consultant GreenfieldTech Mobile +972-54-666-0933 Email eric.kl...@greenfieldtech.net Skype: EricLKlein Web: http://www.greenfieldtech.net/ *Disclaimer:* This e-mail is intended solely for the person to whom it is addressed and may contain confidential or legally privileged information. Access to this e-mail by anyone else is unauthorized. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail and destroy this e-mail and any attachments. E-mail may be susceptible to data corruption, interception, unauthorized amendment, viruses and delays or the consequences thereof. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to send Image over asterisk sip
On Sat, Aug 8, 2015, at 07:41 AM, Thyda ENG wrote: Dear Sir, Kia ora, I current have done successfully with sip message over asterisk server , and additionally now I want to send the image between sip using asterisk. Could any one share me how to config the asterisk for sending image from sip? What do you mean by image? -- Joshua Colp Digium, Inc. | Senior Software Developer 445 Jan Davis Drive NW - Huntsville, AL 35806 - US Check us out at: www.digium.com www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Busy level in Asterisk 11
Hi I need to set the number of incoming calls to one, but the outgoing calls should be unlimited. I think the busylevel parameter is for it(incoming calls), but not works. My config is: cat sip.conf [general] [template](!) qualify=yes cc_agent_policy=generic cc_monitor_policy=generic call-limit=2 busylevel=1 callcounter=yes subscribecontext = hint allowsubscribe=yes [100](template) type=friend context=default host=dynamic secret=*** [101](template) type=friend context=default host=dynamic secret=*** [102](template) type=friend context=default host=dynamic secret=*** Thanks in advance [image: Sua Foto] rafaels...@gmail.comRafael S. SaraivaPorto Alegre - RS | Mobile: (51) 8174-7956 http://br.linkedin.com/pub/rafael-saraiva/52/aab/230 https://plus.google.com/u/0/+RafaelSaraivaRS -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Busy level in Asterisk 11
On Wed, Aug 12, 2015, at 09:34 AM, Rafael dos Santos Saraiva wrote: Hi Kia ora, I need to set the number of incoming calls to one, but the outgoing calls should be unlimited. I think the busylevel parameter is for it(incoming calls), but not works. My config is: snip The busylevel configuration option controls device state: ; If you set the busylevel, we will indicate busy when we have a number of calls that ; matches the busylevel treshold. That is, if the number of calls is equal to the busylevel then the state of the device is considered busy. It does not prevent calls from occurring. The call-limit configuration option is what prevents the calls, and it has no separation between inbound and outbound. You would have to use other constructs (such as group counting in the dialplan) to do it. Cheers, -- Joshua Colp Digium, Inc. | Senior Software Developer 445 Jan Davis Drive NW - Huntsville, AL 35806 - US Check us out at: www.digium.com www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Call Queues : linear strategy WITH priority
Hello I was wondering of it is possible to have Queue Agents with the same priority (penalty) but with a certain order ? So I have 20 Agents. Agent 1 till Agent 10 has penalty 1. Agent 11 till Agent 15 has penalty 2. (only contacted if 1 - 10 are busy) Agent 16 till Agent 20 has penalty 3. (only contacted if 1 - 10 and 11 - 15 are busy) Within the range of Agent 1 till Agent 10, can I have a certain order in these Agents in which they are rung ?? Like Agent 1 - Agent 5 - Agent 2 3 4 - Agent 6 - Agent 7 - Agent 8 9 10. I guess I need 'linear' strategy, but will penalty option still work ? Thank you for your feedback. Kind regards. Jonas. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
