Re: [Asterisk-Users] Segregating a test version of asterisk - libpri/zaptel locations

2005-04-16 Thread Julien Levi
Julien Levi wrote:
 I'm beginning to think a chroot environment may be the best route - *
fails to compile as it loads the wrong headers from libpri and zaptel 
(those from the may 2004 install, the new ones get put in
/usr/local/new/usr/include). 
I got it to compile by editing the makefile INCLUDE line to:
INCLUDE=-I/usr/local/new/usr/include -Iinclude -I../include
However * fails to load with this error:
/usr/local/new/usr/lib/asterisk/modules/chan_zap.so: undefined symbol: 
pri_sr_set_channel

I set LD_LIBRARY_PATH to /usr/local/new/usr/lib:/usr/local/new/lib but I 
think the above error is due to chan_zap still trying to use the old 
libpri. I'm going to keep experimenting in the hope of getting this 
working without using chroot. If I do I'll write it up on the wiki for 
other clueless neophytes
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Re: [Asterisk-Users] Segregating a test version of asterisk - libpri/zaptel locations

2005-04-15 Thread Julien Levi
Tzafrir Cohen wrote:
install them under prefix /usr/local/new and add /usr/local/new/lib to
the beginning of LD_LIBRARY_PATH . 

Also consider using a idfferent machine or a chroot environment for
testing. A chroot environment is not as complicated as it sounds.
Thanks for the tip.
 I'm beginning to think a chroot environment may be the best route - *
fails to compile as it loads the wrong headers from libpri and zaptel 
(those from the may 2004 install, the new ones get put in
/usr/local/new/usr/include). I've never set one up before though, so
wish me luck! I can't use a separate machine as we only have one Linux
server and telephony card.

I suppose I could just overwrite lipri and zaptel and only install * to
a different location but that defeats the point of segregating the
install which is not to touch the working installation.
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[Asterisk-Users] Segregating a test version of asterisk - libpri/zaptel locations

2005-04-14 Thread Julien Levi
I currently run an asterisk server with cvs from May 2004. I'm planning 
to upgrade to the latest stable version but want to segregate a test 
version first. I know I can do this by editing the install_prefix field 
in the makefile.

I can also change the install prefix and load the new zaptel module 
manually for testing.

However what is the situation then with libpri? If I Install this to 
another location, how do I tell asterisk to look there for it? Is the 
only option to overwrite the version of libpri in /usr/lib and copy back 
the old version if things don't work?

Thanks in advance for any help.
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Re: [Asterisk-Users] Bluetooth with *

2004-12-06 Thread Julien Levi
Martin List-Petersen wrote:
Check http://www.crazygreek.co.uk/content/chan_bluetooth, but it's still
in heavy development. Far from finished.
 

Isn't there also a module to allow location tracking via bluetooth, that 
is, the room you are in is triangulated via bluetooth and your calls are 
routed to the nearest phone? I'm sure I remember reading something about 
it at one point...
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Re: [Asterisk-Users] GPL Violations (Was: Advice on OS Choice)

2004-10-14 Thread Julien Levi
Jason Becker wrote:
I also think GPL violations are rare. But there was a highly publicized 
alleged violation by Cisco/Linksys:

http://lkml.org/lkml/2003/6/7/164
To be honest I don't even know the end of that story (if it has 
ended)... probably some bureaucratic snafu.

AFAIK Linksys admitted their error and published the source, including 
the full build environment.

http://www.linksys.com/support/gpl.asp
This has resulted in a number of open source firmware projects that add 
features to the router in question and other Linksys appliances that use 
Linux.

Linksys/Cisco are now seen as one of the better companies with respect 
to the gpl.
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[Asterisk-Users] New MOH stream for each queue member?

2004-09-18 Thread Julien Levi
Hi there,
Is it possible to start a new MOH stream for each queue member? My queue 
MOH is a message rather than music and I want customers to enter the 
queue and hear it from the start rather than from some random point. The 
first person entering the queue always seems to hear it from the start.

I know could (ab)use the position announcement settings (which 
interrupts the MOH), changing the message and disabling the actual 
position announcement, but my understanding of how this works is that it 
would block queue members from exiting the queue whilst the announcement 
was playing (which I don't want).

Any tips on getting this working - would it require changes to the code? 
 I'm not a programmer.

Thanks in advance for any help.
regards,
Julien
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Re: [Asterisk-Users] BT101 and caller id and web interface

2004-06-16 Thread Julien Levi
Simon wrote:
2. When i get an incoming call * ( BT ) strips the leading 0 from the
callerid. Is it possible to put this back on ?
would i use setcallerid ?
Have you tried putting:
 nationalprefix=0
 internationalprefix=00
In your zapata.conf file? This should help if you are using isdn. I
don't know about analog though.
regards,
Julien

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Re: [Asterisk-Users] Multiple DDI Hunting on Analog Lines (UK)

2004-06-07 Thread Julien Levi
Matt wrote:
Hi everyone,
I want to get multiple DDI's and hunting across those DDI's in case one of the lines 
is busy using analog phone lines.  The system is for a large house so I want 3 x PSTN 
lines.  3 x DDI's and the ability for those DDI's to be presented across all three 
PSTN lines.
BT say you can't have more than one DDI number associated with a PSTN line and that 
you can't hunt across analog lines.
snip
Line hunting across analog lines is possible and it is free. BT call it 
Auxiliary working. Take a look at this page:

http://www.aaisp.net.uk/aa/twolines.html
It's not something they often do on home lines so be prepared for sales 
staff who don't know what they are talking about.

DDI on analog lines is more complicated and I believe there is a set-up 
charge of over £1000 (see 
http://www.serviceview.bt.com/list/current/docs/Exch_Lines.boo/1228.htm 
) If you must have multiple numbers you'd be better off with an isdn line.

regards,
--
Julien
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Re: [Asterisk-Users] Multiple DDI Hunting on Analog Lines (UK)

2004-06-07 Thread Julien Levi
Julien Levi wrote:
DDI on analog lines is more complicated and I believe there is a set-up 
charge of over £1000 (see 
http://www.serviceview.bt.com/list/current/docs/Exch_Lines.boo/1228.htm 
) If you must have multiple numbers you'd be better off with an isdn line.

To emulate a couple of DDI numbers, it may be possible to get 
distinctive ring service (It's the Call Sign select service in BT 
speak) and route calls depending on the ring pattern. I don't know if 
this is possible with Auxiliary working lines though...

regards,
--
Julien
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[Asterisk-Users] Odd behaviour with asterisk -rx

2004-05-29 Thread Julien Levi
Hello,
I was planning to use the output of asterisk -rx show queues  in a 
script when I noticed that sometimes asterisk only outputs the first 
line of the response. e.g:

debian:/# asterisk -rx zap show channels
Chan Extension  Context Language   MusicOnHold
debian:/# asterisk -rx zap show channels
Chan Extension  Context Language   MusicOnHold
debian:/# asterisk -rx zap show channels
Chan Extension  Context Language   MusicOnHold
   1incoming
   2incoming
   4incoming
   5incoming
debian:/# asterisk -rx show queues
bookingsqhas 1 calls (max 100) in 'ringall' strategy (9s holdtime), 
C:28, A:3, SL:57.1% within 20s
debian:/# asterisk -rx show queues
bookingsqhas 1 calls (max 100) in 'ringall' strategy (9s holdtime), 
C:28, A:3, SL:57.1% within 20s
   Members:
  SIP/agent2 (dynamic) has taken 11 calls (last was 386 secs ago)
  SIP/agent1 (dynamic) has taken 16 calls (last was 1566 secs ago)
   Callers:
  1. Zap/4-1 (wait: 0:08)

debian:/#
I'm on asterisk 1.0_stable - has this been fixed in head, is it a known 
issue? I was unable to find anything about it in a search of previous 
list posts...

regards,
Julien Levi
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Re: [Asterisk-Users] Wiki TOS - worrying for an open source project?

2004-05-28 Thread Julien Levi
Andrew Kohlsmith wrote:

You will note it said NONexclusive ... right -- they're not saying the 
information belongs to them, they are saying that the information is in the 
public domain.
Yes, the right is non-exclusive but they claim copyright over the
compilation (see the copyright statement in the attached file) AIUI
that means that should anyone ever want to mirror the wiki elsewhere
they would need to either have a license from voip-info.org or seek
individual permission from everyone who ever contributed, which would be
practically impossible. A creative commons license would avoid such issues.


What worries me most is that the current terms seem crafted so as to
ensure that should the people who run voip-info ever decide to remove
content, or stop hosting the wiki, it couldn't be mirrored anywhere else.

Untrue.  Their terms about relinking or republishing are for COMMERCIAL use, 
unless I'm misreading something here.

As I read it each restriction is separated by a comma, therefore the
reproduce, duplicate, copy restrictions are separate from the sell,
resell, visit or use for other commercial purposes restrictions.
The full text of the TOS from:
http://www.voip-info.org/terms_of_service.html
is attached.
regards,
Julien

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Re: [Asterisk-Users] SIP Registration Problem

2004-05-28 Thread Julien Levi
Brian Rathman wrote:
I am using snom200 phones registering with Asterisk via SIP. I can see 
where the phone registers without a problem, and then when you try and 
make a call I get a proxy authentication required message on the phone 
and failed to authenticate user error in the Asterisk messages file. 
Then the next call you make from the phone goes through without a 
problem. Nothing changes between these two events, but it is almost like 
the phone is using two different passwords for the same account. Has 
anyone else seen a problem like this? I am using an Asterisk CVS version 
from early March, not sure if upgrading will help as well.
 
Thanks,
Brian
 
 
 
Please don't start a new thread by replying to an exisiting post - 
threaded mailreaders list it as a reply to that post (even if you change 
the subject, as theading is done by messageid). You're also less likely 
to get a response due to the post being inside an existing converstion 
rather than as listed as a new topic.

regards,
Julien
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Re: [Asterisk-Users] app_queue and app_groupcount

2004-05-23 Thread Julien Levi
Troy Settle wrote:
I just disable call waiting on all my sip phones and on all zap interfaces.
No problem.
That is fine if it can be done, though I prefer to keep as much set-up
info on the server as possible for easier admin. Do you know of a
softphone with such an option? I've been unable to find one that rejects
calls when on line is busy.
regards,
--
drbob

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[Asterisk-Users] app_queue and app_groupcount

2004-05-22 Thread Julien Levi
The new app_groupcount looks great for most applications but it a is a
step back for call queueing...
since app_queue calls physical interfaces and not extensions,
app_groupcont can't be used to limit the calls passed to a dynamically
added agent.
I presently use the broken sip incominglimit feature (even though it's 
less than ideal as it also limits outgoing calls preventing consultative 
transfer using sip refer commands)

I could start to use the agents app with agentcallbacklogin to (almost) 
emulate the current behaviour and use app_groupcount - I can automate 
the login using agentcallback login, but not the logoff, it prompts for 
an extension to forward to requireing # to pressed to log off - is there 
any way round this?

I'd prefer to keep the simplicity of simply dialing one number to log on 
in or out of the queue from any phone, without having to define 
agentids, passwords, etc which we don't need.

I hope incominglimit and outgoing limit aren't going to be removed
entirely...
--
Julien
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[Asterisk-Users] Problems with Quadbri card

2004-05-20 Thread Julien Levi
Hello,
We have been running a system based around the quadbri card from 
www.junghanns.net for around 3 weeks now. For the first two weeks 
everything was stable and ran well. In the last week a issue has 
appeared, described below:

Someone attempts to call us, * sees an incoming call (it is anounced on 
the console e.g. Accepting call from '' to '781950' on channel 2, span 
2) and * says it has picked up the call. However the person calling 
isn't connected, hears no ringing and gets a tone as if the call has 
been rejected. This happens on some but not all calls. As * believes the 
call is connected the channel remains open and the call remains in the 
system until it is manually cleared.

It doesn't appear to be a service provider issue, they;ve tested the 
lines and see no problem. The only strange error message in the logs is:

WARNING[15376]: PRI: !! Don't know what to do with M3=7 u-frames
which has started to appear recently bu it occurs once to twice a day 
where as the failed calls can happen tens of times a day.

We have 2 isdn2e line with 1 hunt number.
We were on bristuff 0.0.2rc20a and have changed to the latest 0.0.2 but 
the problem still occurs.

Any idea on how to resolve this would be greatly appreciated.
regards,
Julien Levi
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Re: [Asterisk-Users] Problems with Quadbri card

2004-05-20 Thread Julien Levi
Also, since installing 0.0.2 we see this occasionally in the logs:
May 19 18:59:26 WARNING[16400]: Ring requested on channel 1 already in 
use on span 1.  Hanging up owner.
May 19 18:59:32 WARNING[16400]: Ring requested on channel 2 already in 
use on span 1.  Hanging up owner.
May 19 19:00:10 WARNING[16400]: Call specified, but not found?
May 19 19:00:26 WARNING[16400]: Call specified, but not found?

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Re: [Asterisk-Users] CallCenter setup

2004-05-20 Thread Julien Levi
Maciek Kaminski wrote:
Hi,
I am investigating possibility of using asterisk as an call center 
controller, i.e. Clients phone in, interact with IVR, if IVR is not 
enough get redirected to human consultant. There should be possibility 
for supervisors to connect to ongoing conversation. Expected traffic 
will not exceed 30 concurrent calls.

Asterisk box should be connected to Siemens communication platform 
HiPath 3750 that controls whole telephony system. This Siemens has ISDN 
and VOIP(H323 as I have been told) interfaces.

Now my problem is which interface to choose? Will voip be good enough? 
Wont it introduce to much latency? Or should I insist on buying ISDN 
interface for asterisk box? What hardware would You recommend for this 
setup?
VOIP will always give more latency than than an isdn interface. However 
we have an entirely voip based system (for internal calls) and the 
latency isn't noticeable.

Another question: anyone has successfully deployed call center solution 
using soft phones? If yes, with which soft phones?

Our (very small, 3 agents) call centre uses all softphones. We currently 
use x-lite but are looking at iaxcomm to intergrate the phone with the 
CRM software.

I'm happy with the setup but have been having some intermittent faults 
with incoming calls recently that I believe may be a problem with the 
quadbri card we use.

Hope this helps - anyone out there with a larger setup willing to comment?
regards,
Julien
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Re: [Asterisk-Users] i4l -- capi move - how?

2004-05-01 Thread Julien Levi
Mark Elkins wrote:

I have * with i4l installed and working - on a dumb eicon card.

It seems in order to get DTMF out of the BRI (for business banking -
etc) - I should change from i4l drivers to capi drivers.
wiki help seems to be for the Fritz card only...???

I have ticked the suggested boxes in 'menuconfig', explored the
capi4linux websites - etc... but am missing some magic.
I've modprobe capi, if I don't modprobe hisax type=11 to get-
HiSax: Card 1 Protocol EDSS1 Id=HiSax (0)
HiSax: Eicon.Diehl Diva driver Rev. 1.1.4.2
...
then whet am I meant to do instead?
Obviously no *  (load_module: CAPI not installed!)

A pointer in the right direction please?
ie - does the Dumb EICON card work with capi?, do I need the server
eicon card instead?, is CAPI only working with Fritz's cards?
 
As far as I know the only passive ISDN cards with capi drivers are the 
AVM fritz range. You can't at present use chan_capi with any other card.

If the eicon card is based on the HFC chipset you may be able to use the 
zaphfc drivers and address it as a native zaptel device. Take a look at 
http://www.junghanns.net/asterisk/ for bristuff

Otherwise consider buying a cheap second hand fritz (AKA BT speedway 
card) or hfc chipset card from ebay. There are usually quite a few 
available.

regards,

--
Julien
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Re: [Asterisk-Users] time of waiting in queues

2004-04-12 Thread Julien Levi
Daniel Cubero Salas, Ing. wrote:

We have implement a IVR with CTD+CDR and queues, all on asterisk. Just for
statistics, we need to save the time which one client was waiting in queue.
Someone knows asterisk has a function than it can be load in a module
(programming by us) or if a module with this function was developtment.
Thanks in advance

Daniel

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What version of asterisk are you running? I believe the latest cvs 
version has a queue logging feature which should report this information.

--
Julien
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Re: [Asterisk-Users] Analogue telephone cards for the UK

2004-04-09 Thread Julien Levi
Kevin Walsh wrote:

The nice people at TelAppliant will sell you an analogue FXO card,
and are based in London, England.  See here:
   http://www.voiptalk.org/

The Digium X100P (well, the X101P now) works in England with the notable
exception of support for BT's caller ID.
 

Some UK cable companies (eg NTL or Telewest) use bellcore (US) caller id 
in certain areas but they use BT standard in others. The only way to be 
certain to get caller id with * at the moment is to use an ISDN line 
(this will require an ISDN line card, not the x101p). The new FXO 
(external line) ports (available soon)  for the TDM400P will be 
_capable_ of receiving BT's caller id but whether support for it gets 
added into the driver is a different matter.

regards

Julien

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Re: [Asterisk-Users] quadBRI card installation issues

2004-04-04 Thread Julien Levi
Robinson Tim-W10277 wrote:

Use RC16.  This seems to solve our issues on a UK ISDN2e line.

Rgds
Tim
 

Thanks for the tip - rc16 didn't work but rc17 magically fixed things. I 
also had to ensure that the dip switches on my by highway box were set 
to S and IN

regards,

Julien

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[Asterisk-Users] quadBRI card installation issues

2004-04-01 Thread Julien Levi
Hi there,

I am attempting to set up a simple BRI and SIP based platform using * 
with the quadbri card (it's not sharing an IRQ). I enclose my zaptel and 
zapata.conf files. For the inital test I'm simply trying to connect to 
the * demo menu.

The drivers compile (with a few warning that I believe aren't important 
- see attachments). chan_zap comiles with the warning:

chan_zap.c: In function `pri_dchannel':
chan_zap.c:6344: warning: passing arg 1 of `pbx_builtin_setvar_helper' 
from incompatible pointer type

The qozap driver appears to load correctly and I get this in the log :

Apr  1 17:51:07 debian kernel: Zapata Telephony Interface Registered on 
major 196
Apr  1 17:51:07 debian kernel: qozap: start
Apr  1 17:51:07 debian kernel: PCI: Enabling device 00:0b.0 ( - 0003)
Apr  1 17:51:07 debian kernel: PCI: Found IRQ 10 for device 00:0b.0
Apr  1 17:51:07 debian kernel: qozap: quadBRI card configured at mem 
0xd0888000 IRQ 10 HZ 100 CardID 0
Apr  1 17:51:07 debian kernel: S/T port 1 is in TE mode.
Apr  1 17:51:07 debian kernel: S/T port 2 is in TE mode.
Apr  1 17:51:07 debian kernel: S/T port 3 is in TE mode.
Apr  1 17:51:07 debian kernel: S/T port 4 is in TE mode.
Apr  1 17:51:07 debian kernel: qozap: registered zaptel span 1.
Apr  1 17:51:07 debian kernel: qozap: registered zaptel span 2.
Apr  1 17:51:07 debian kernel: qozap: registered zaptel span 3.
Apr  1 17:51:07 debian kernel: qozap: registered zaptel span 4.
Apr  1 17:51:07 debian kernel: card 1 span 1 state F0 (A_ST_RD_STA = 0x0)
Apr  1 17:51:07 debian kernel: card 1 span 2 state F0 (A_ST_RD_STA = 0x0)
Apr  1 17:51:07 debian kernel: card 1 span 3 state F0 (A_ST_RD_STA = 0x0)
Apr  1 17:51:07 debian kernel: card 1 span 4 state F0 (A_ST_RD_STA = 0x0)
Apr  1 17:51:07 debian kernel: qoztmp-cardno = 1
Apr  1 17:51:07 debian kernel: qozap: 1 multiBRI card(s) in this box, 4 
BRI ports total.
Apr  1 17:51:07 debian kernel: Registered tone zone 4 (United Kingdom)
Apr  1 17:51:07 debian kernel: qozap: starting card 1 span 1/0.
Apr  1 17:51:07 debian kernel: card 1 span 1 state F6 (A_ST_RD_STA = 0x16)
Apr  1 17:51:07 debian kernel: card 1 span 1 state F7 (A_ST_RD_STA = 0x17)

However when running * I get the message below every 2-3 seconds:

Apr  1 18:10:55 WARNING[11276]: PRI: !! Got S-frame while link down

Attempting to call the line does not result in it being answered but I 
get the error:

Apr  1 18:11:23 WARNING[11276]: PRI: !! Got I-frame while link state 0

When the line starts to ring and again when I hang up.

I'm using a bt buisness highway line which is isdn2e comaptible but 
doesn't provide power on the digital socket.

Any suggestions on how to resolve this would be greatly appreciated. I 
can find nothing on this in the list archives (though similar errors 
have been seen using a t410p card under high call load:  
http://lists.digium.com/pipermail/asterisk-users/2004-March/040745.html )

I'm using the bri-stuff rc15 from:

http://www.junghanns.net/asterisk/downloads/bri-stuff-0.0.2rc15.tar.gz

Thanks in advance for any suggestions,

regards,

Julien

cc -Wall -Wstrict-prototypes -Wmissing-prototypes -g -c -o pri.o pri.c
pri.c: In function `pri_hangup':
pri.c:253: warning: implicit declaration of function `q921_hangup'
cc -Wall -Wstrict-prototypes -Wmissing-prototypes -g -c -o q921.o q921.c
q921.c:134: warning: no previous prototype for `q921_send_teireq'
q921.c:302: warning: no previous prototype for `q921_send_sabme'
q921.c: In function `__q921_receive':
q921.c:1227: warning: array subscript has type `char'
q921.c:1228: warning: array subscript has type `char'
q921.c: At top level:
q921.c:235: warning: `q921_send_teiverify' defined but not used
cc -Wall -Wstrict-prototypes -Wmissing-prototypes -g -c -o prisched.o prisched.c
cc -Wall -Wstrict-prototypes -Wmissing-prototypes -g -c -o q931.o q931.c
q931.c: In function `transmit_calling_party_number':
q931.c:895: warning: control reaches end of non-void function
q931.c: In function `q921_getcall':
q931.c:1423: warning: assignment from incompatible pointer type
q931.c:1432: warning: assignment from incompatible pointer type
q931.c: At top level:
q931.c:1776: warning: no previous prototype for `q931_information_special'
q931.c:1836: warning: no previous prototype for `q931_hold_acknowledge'
q931.c:1843: warning: no previous prototype for `q931_hold_reject'
q931.c:2107: warning: no previous prototype for `q921_hangup'
q931.c: In function `q921_hangup':
q931.c:2133: warning: assignment from incompatible pointer type
q931.c: In function `q931_receive':
q931.c:2256: warning: unused variable `ttei'
q931.c:2255: warning: unused variable `i'
q931.c: At top level:
q931.c:1284: warning: `transmit_my_paging_signal' defined but not used
ar rcs libpri.a pri.o q921.o prisched.o q931.o
ranlib libpri.a
cc -fPIC -Wall -Wstrict-prototypes -Wmissing-prototypes -g   -o pri.lo -c pri.c
pri.c: In function `pri_hangup':
pri.c:253: warning: implicit declaration of function `q921_hangup'
cc -fPIC 

[Asterisk-Users] Few questions from new user...

2003-06-04 Thread Julien Levi
Hi there,

I've just recently discovered Asterisk via the website and it looks 
perfect for what I want to do. I've read the handbook draft but still 
have some questions:

I work for a very small company and have almost no budget for hardware. 
Ideally we'd like to have 3-4 analogue FXO lines coming into the server 
(a p3 600, 512mb ram which we already own) via 4 pci voice modems. From 
there we'd use Asterisk to provide automatic call distribution to up to 
3 operators (most of time there will only be 1 to 2 operators) using 
software ip phones on their pc's (preferably with on hold music and a 
message saying what position in the queue people are while they wait).

Is such a setup possible, and can anybody recommend the model of 
hardware voice modem which I should use? I've found these intel modems 
which look like they may fit the bill but I don't know if they have 
linux drivers:

http://www.upgradecenterinc.com/inclipin56kv.html

Also I can see in the handbook how to script different routings during 
open and closed hours (where a we are closed message is played out of 
hours) but I was wondering if it is possible to have a manual switch 
between open and closed - sometimes we stay open for 30 minutes extra if 
we're very busy and having the phone system just shut down at 3am would 
be too inflexible.

Sorry for the long post I've more questions but I'll save them for 
another time.

I realise all this has probably been covered in the past but I've found 
navigating the list archives pretty difficult with no search option 
available.

Thanks in advance for any help.

Regards,
--
Julien
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