RE: [Asterisk-Users] Advanced Agents - Need a nice web interface - NOW HIRING
Looks like these features and more developer services are needed, not all Asterisk related. One of my employers has authorized me to look for a developer capable of programming in Java/Perl/PHP (of course C, C++ and knowledge of Asterisk is a huge plus) so if you're looking for part-time work (with the potential to be full-time) or some extra money, we'd be interested in your resume. You don't have to be local; we can communicate via email and the VoIP phone we'd be issuing you. The immediate projects would be working on this Agents web interface, giving the features listed below. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul Rodan Sent: Thursday, January 20, 2005 5:21 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Advanced Agents - Need a nice web interface Can anybody help me find this patch? So nobody knows of a pre-built web-interface that can accomplish these goals? Ohh well, time to work with a developer to custom build one. Anybody else interested in these features? Should I post the source/code once I have it? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nathan Bowyer Sent: Wednesday, January 19, 2005 4:02 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Advanced Agents - Need a nice web interface On Wed, 19 Jan 2005 12:56:59 -0500, Paul Rodan [EMAIL PROTECTED] wrote: [snip] 3. Create historical report to pull agent activity. Should display login/logout activity. Be able to pull information by rep and timeframe. This could probably be done with the CDRs and queue_log. 4. Create hold calls/bypass statuses for agent login. This status should allow the rep to pause all incoming calls to their login for reasons such as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other. This status should not log the agent out of the phone, but only temporarily take them out of the queue to receive the next available call until they end the hold/bypass status and make themselves available for incoming calls. There was a patch in the bug tracker (bugs.digium.com) a week or so ago about pausing agents. It would temporarily stop calls coming to their station, but not log them out, as I recall. I'm thinking no, but I figured I'd ask anyways before telling my bosses they're out of their minds. Even if there's an existing interface out there that can provide 1 or 2 of these things, it'd be a nice start. Most of it I'd have to work with a developer to get created, and I'm thinking option 4 is impossible, but 1 2 and 3 is possible with time. Help? Everything is possible with time :) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Advanced Agents - Need a nice web interface
Can anybody help me find this patch? So nobody knows of a pre-built web-interface that can accomplish these goals? Ohh well, time to work with a developer to custom build one. Anybody else interested in these features? Should I post the source/code once I have it? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nathan Bowyer Sent: Wednesday, January 19, 2005 4:02 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Advanced Agents - Need a nice web interface On Wed, 19 Jan 2005 12:56:59 -0500, Paul Rodan [EMAIL PROTECTED] wrote: [snip] 3. Create historical report to pull agent activity. Should display login/logout activity. Be able to pull information by rep and timeframe. This could probably be done with the CDRs and queue_log. 4. Create hold calls/bypass statuses for agent login. This status should allow the rep to pause all incoming calls to their login for reasons such as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other. This status should not log the agent out of the phone, but only temporarily take them out of the queue to receive the next available call until they end the hold/bypass status and make themselves available for incoming calls. There was a patch in the bug tracker (bugs.digium.com) a week or so ago about pausing agents. It would temporarily stop calls coming to their station, but not log them out, as I recall. I'm thinking no, but I figured I'd ask anyways before telling my bosses they're out of their minds. Even if there's an existing interface out there that can provide 1 or 2 of these things, it'd be a nice start. Most of it I'd have to work with a developer to get created, and I'm thinking option 4 is impossible, but 1 2 and 3 is possible with time. Help? Everything is possible with time :) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Advanced Agents - Need a nice web interface
http://bugs.digium.com/bug_view_page.php?bug_id=0003252 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Advanced Agents - Need a nice web interface
Does anybody know of a nice web interface or something that can provide some or all of the following? 1. Create agent phone logins. 2. Create real-time report to monitor agent login/logout activity. Should have the ability to view which agents are currently logged in/out of the system. 3. Create historical report to pull agent activity. Should display login/logout activity. Be able to pull information by rep and timeframe. 4. Create hold calls/bypass statuses for agent login. This status should allow the rep to pause all incoming calls to their login for reasons such as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other. This status should not log the agent out of the phone, but only temporarily take them out of the queue to receive the next available call until they end the hold/bypass status and make themselves available for incoming calls. Im thinking no, but I figured Id ask anyways before telling my bosses theyre out of their minds. Even if there's an existing interface out there that can provide 1 or 2 of these things, it'd be a nice start. Most of it I'd have to work with a developer to get created, and I'm thinking option 4 is impossible, but 1 2 and 3 is possible with time. Help? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Advanced Agents - Need a nice web interface
On Wed, 19 Jan 2005 12:56:59 -0500, Paul Rodan [EMAIL PROTECTED] wrote: [snip] 3. Create historical report to pull agent activity. Should display login/logout activity. Be able to pull information by rep and timeframe. This could probably be done with the CDRs and queue_log. 4. Create hold calls/bypass statuses for agent login. This status should allow the rep to pause all incoming calls to their login for reasons such as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other. This status should not log the agent out of the phone, but only temporarily take them out of the queue to receive the next available call until they end the hold/bypass status and make themselves available for incoming calls. There was a patch in the bug tracker (bugs.digium.com) a week or so ago about pausing agents. It would temporarily stop calls coming to their station, but not log them out, as I recall. I'm thinking no, but I figured I'd ask anyways before telling my bosses they're out of their minds. Even if there's an existing interface out there that can provide 1 or 2 of these things, it'd be a nice start. Most of it I'd have to work with a developer to get created, and I'm thinking option 4 is impossible, but 1 2 and 3 is possible with time. Help? Everything is possible with time :) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
