I have talked with of a couple people(don't remember their names) who
had this developed on a contract basis for the 1.0 Asterisk code tree,
they did not want to release it to GPL because of how much it cost
them and the fact that their code supposedly won't run on 1.2, but it
is technically possible and has been talked about many times on the
list.
There was even a feature request for this over 2 years ago, it was
dismissed as being too hard:
http://bugs.digium.com/view.php?id=633
There was talk of this last month on the dev list:
http://threebit.net/mail-archive/asterisk-dev/msg2.html
Maybe it's time for somebody to organize a bounty for it:
http://www.voip-info.org/wiki-Asterisk+bounty
MATT---
On 2/24/06, Stephen Arulraj [EMAIL PROTECTED] wrote:
Can the asterisk support a coaching function for the Supervisor to tap
onto a call and coach the agent as she speaks to the customer without the
customer hearing it.?
Customer database management softward (or CRM) – is this being included?
Best regards
Stephen
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