Re: [Asterisk-Users] Polycom 601 -- programming buttons.
Hi Ken - Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. There's a couple of ways I can think of that would get this done. 1) For true one-button press for the user, you can map a speed dial to a line appearance button. On the asterisk end you'd have to handle the forward in the dial plan using dbput/dbget and a variable (if variable is on, dial the forward number, if variable is off, dial the normal number). I do something like this to enable a nightring feature. 2) Just use the forward feature on the polycom. The only disadvantage is that it's two button presses for the user rather than one. The first time when you set it up, you'll have to put in the extension, but after that you can enable/disable the forward by pressing the same softkey twice. This is probably the better answer, and is much easier for you (requires firmware 1.5.x or later). - Noah On 5/18/06, Ken D'Ambrosio [EMAIL PROTECTED] wrote: Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. Thanks, -Ken D'Ambrosio ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Polycom 601 -- programming buttons.
Uh - If the OP is trying to transfer an existing call, then he should be using transfer not forward. You may not access the forward function on a polycom with an active call. Forward will send subsequent calls to your specified destination, not existing calls. On May 19, 2006, at 8:53 AM, Noah Miller wrote: Hi Ken - Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. There's a couple of ways I can think of that would get this done. 1) For true one-button press for the user, you can map a speed dial to a line appearance button. On the asterisk end you'd have to handle the forward in the dial plan using dbput/dbget and a variable (if variable is on, dial the forward number, if variable is off, dial the normal number). I do something like this to enable a nightring feature. 2) Just use the forward feature on the polycom. The only disadvantage is that it's two button presses for the user rather than one. The first time when you set it up, you'll have to put in the extension, but after that you can enable/disable the forward by pressing the same softkey twice. This is probably the better answer, and is much easier for you (requires firmware 1.5.x or later). - Noah On 5/18/06, Ken D'Ambrosio [EMAIL PROTECTED] wrote: Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. Thanks, -Ken D'Ambrosio ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Polycom 601 -- programming buttons.
Hi Ken, Jerry - Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. Uh - If the OP is trying to transfer an existing call, then he should be using transfer not forward. You may not access the forward function on a polycom with an active call. Forward will send subsequent calls to your specified destination, not existing calls. Oh, good call, Jerry. Ken, on second inspection, your wording does kind of read like you want to transfer a call rather than forward it. If that's the case, you can do something like the 1st of my suggestions. Here's what I do: 1. Enable Blind Transfers in asterisk features.conf (and in your dialplan), and map to '#' 2. In sip.cfg, remap the Transfer Hard Key to be '#' like this: keys key.IP_600.37.function.prim=DialpadPound / 3. Map a line key to be a speed dial for the extension you want (see manual). Then, to actually use it, just press the transfer hard key and the line appearance that's your speed dial. It's two button presses, but I think that's the closest you can come to a single button transfer to another extension with a Polycom. - Noah On 5/19/06, Jerry Jones [EMAIL PROTECTED] wrote: Uh - If the OP is trying to transfer an existing call, then he should be using transfer not forward. You may not access the forward function on a polycom with an active call. Forward will send subsequent calls to your specified destination, not existing calls. On May 19, 2006, at 8:53 AM, Noah Miller wrote: Hi Ken - Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. There's a couple of ways I can think of that would get this done. 1) For true one-button press for the user, you can map a speed dial to a line appearance button. On the asterisk end you'd have to handle the forward in the dial plan using dbput/dbget and a variable (if variable is on, dial the forward number, if variable is off, dial the normal number). I do something like this to enable a nightring feature. 2) Just use the forward feature on the polycom. The only disadvantage is that it's two button presses for the user rather than one. The first time when you set it up, you'll have to put in the extension, but after that you can enable/disable the forward by pressing the same softkey twice. This is probably the better answer, and is much easier for you (requires firmware 1.5.x or later). - Noah On 5/18/06, Ken D'Ambrosio [EMAIL PROTECTED] wrote: Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. Thanks, -Ken D'Ambrosio ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Polycom 601 -- programming buttons.
Hi Ken, Jerry - Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. Uh - If the OP is trying to transfer an existing call, then he should be using transfer not forward. You may not access the forward function on a polycom with an active call. Forward will send subsequent calls to your specified destination, not existing calls. Not true. The polycom's will let you forward an incoming call, for that call only. When a new call comes in, the phone is not forwarded anymore. The phone sends a 'Moved Temporarily' back to Asterisk, which re-enters the dialplan as Local. If someone transfers the call, the phone sends a REFER to Asterisk, who sets rdnis and re-enters the dialplan again as Local. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Polycom 601 -- programming buttons.
Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. Thanks, -Ken D'Ambrosio ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
