[Asterisk-Users] fwd on busy when calling multiple extensions at once
Hi, I am setting up a dispatch center where will have 4 call takers, all with Polycom IP 600 Sip phones. Each phone will be setup with 6 extensions each. When a new call comes in, the first extension on all the phones will ring. This works fine, the problem is when one of the dispatchers is already using her first extension and another call comes in. What happens now is that the remaining 3 phones ring on the first extension, but the dispatcher who is on a call, her phone does not ring. I want her second extension ring along with the other 3 phones first extensions. In sip.conf I have all the extensions set to incominglimit=1 and the pertinent part of extensions.conf is: exten = s,1,Dial(SIP/5000SIP5001SIP5002SIP5003,20,tr) exten = s,2,Dial(SIP/5004SIP5005SIP5006SIP5007,20,tr) and so on. If anybody has any insight, or a better solution, that would be great. Thanks, -Tor Roberts ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] fwd on busy when calling multiple extensions at once
You might consider using the Cisco SIP phones. They're smart enough to accept incoming calls for as many call appearances you have with the same SIP registration. -brian Tor Roberts wrote: Hi, I am setting up a dispatch center where will have 4 call takers, all with Polycom IP 600 Sip phones. Each phone will be setup with 6 extensions each. When a new call comes in, the first extension on all the phones will ring. This works fine, the problem is when one of the dispatchers is already using her first extension and another call comes in. What happens now is that the remaining 3 phones ring on the first extension, but the dispatcher who is on a call, her phone does not ring. I want her second extension ring along with the other 3 phones first extensions. In sip.conf I have all the extensions set to incominglimit=1 and the pertinent part of extensions.conf is: exten = s,1,Dial(SIP/5000SIP5001SIP5002SIP5003,20,tr) exten = s,2,Dial(SIP/5004SIP5005SIP5006SIP5007,20,tr) and so on. If anybody has any insight, or a better solution, that would be great. Thanks, -Tor Roberts ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] fwd on busy when calling multiple extensions at once
IMHO, the Polycom IP600 is a superior phone to the cisco 79XX phones. I base this off of having had both an IP600 and a 7960. The two advantages the 7960 had over the IP600 was appearance and ease of configuration. Outside of that, the IP600 (IMHO) beat the cisco hands down. Now, you MAY want to try registering all 6 lines on the polycom to the same line and see if the phone handles that as well as the cisco. If it does, then you are set. Otherwise, you will need some complex configuration work in your extensions.conf to achieve what you are looking to achieve. Some thoughts: What do you want to happen when one of the call takers has all 6 lines in use? Have you considered using queues to do what you need? -Chris On 10:08 AM 5/22/2004, Brian Cuthie wrote: You might consider using the Cisco SIP phones. They're smart enough to accept incoming calls for as many call appearances you have with the same SIP registration. -brian Tor Roberts wrote: Hi, I am setting up a dispatch center where will have 4 call takers, all with Polycom IP 600 Sip phones. Each phone will be setup with 6 extensions each. When a new call comes in, the first extension on all the phones will ring. This works fine, the problem is when one of the dispatchers is already using her first extension and another call comes in. What happens now is that the remaining 3 phones ring on the first extension, but the dispatcher who is on a call, her phone does not ring. I want her second extension ring along with the other 3 phones first extensions. In sip.conf I have all the extensions set to incominglimit=1 and the pertinent part of extensions.conf is: exten = s,1,Dial(SIP/5000SIP5001SIP5002SIP5003,20,tr) exten = s,2,Dial(SIP/5004SIP5005SIP5006SIP5007,20,tr) and so on. If anybody has any insight, or a better solution, that would be great. Thanks, -Tor Roberts ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] fwd on busy when calling multiple extensions at once
Tor Roberts wrote: Hi, I am setting up a dispatch center where will have 4 call takers, all with Polycom IP 600 Sip phones. Each phone will be setup with 6 extensions each. When a new call comes in, the first extension on all the phones will ring. This works fine, the problem is when one of the dispatchers is already using her first extension and another call comes in. What happens now is that the remaining 3 phones ring on the first extension, but the dispatcher who is on a call, her phone does not ring. I want her second extension ring along with the other 3 phones first extensions. In sip.conf I have all the extensions set to incominglimit=1 and the pertinent part of extensions.conf is: exten = s,1,Dial(SIP/5000SIP5001SIP5002SIP5003,20,tr) exten = s,2,Dial(SIP/5004SIP5005SIP5006SIP5007,20,tr) and so on. If anybody has any insight, or a better solution, that would be great. Thanks, -Tor Roberts OK. The following assumes that your phones have 4 phones with 2 lines a piece. Phone 1: 5000, 5004 Phone 2: 5001, 5005 Phone 3, 5002, 5006 Phone 4, 5003, 5007 Adapt it as you choose. It will ring all four phones at a time. If line 1 of a phone is busy, it will ring line 2 of that phone. This is off the top of my head and hadn't been tested on my asterisk server but, I'm pretty sure it will work. I have a few lines set up in this manner. [extensions] exten = s,1,Dial(LOCAL/[EMAIL PROTECTED]LOCAL/[EMAIL PROTECTED]LOCAL/[EMAIL PROTECTED]LOCAL/[EMAIL PROTECTED],20,tr) exten = s,2,hangup exten = 5000,1,Dial(SIP/5000) exten = 5000,2,hangup exten = 5000,102,Dial(SIP/5004) exten = 5000,103,hangup exten = 5001,1,Dial(SIP/5001) exten = 5001,2,hangup exten = 5001,102,Dial(SIP/5005) exten = 5001,103,hangup exten = 5002,1,Dial(SIP/5002) exten = 5002,2,hangup exten = 5002,102,Dial(SIP/5006) exten = 5002,103,hangup exten = 5003,1,Dial(SIP/5003) exten = 5003,2,hangup exten = 5003,102,Dial(SIP/5007) exten = 5003,103,hangup John ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] fwd on busy when calling multiple extensions at once
Chris, As far as the Cisco phones, they are not an option as I already have the Polycoms. The Ciscos are overpriced anyway. It was my understanding that asterisk would not let you register the same extension more than once. If that is not the case, I will try to register the same extension to all 6 lines. If all 6 lines are used on any of the phones then I imagine that only the other 3 phones will ring. I don't think this will happen, as I only have 8 incoming lines. If it does become a problem, then I could enable call waiting on the last 2 lines so that each phone can handle 8 calls. Thank you for your advice! -Tor Roberts Chris A. Icide wrote: IMHO, the Polycom IP600 is a superior phone to the cisco 79XX phones. I base this off of having had both an IP600 and a 7960. The two advantages the 7960 had over the IP600 was appearance and ease of configuration. Outside of that, the IP600 (IMHO) beat the cisco hands down. Now, you MAY want to try registering all 6 lines on the polycom to the same line and see if the phone handles that as well as the cisco. If it does, then you are set. Otherwise, you will need some complex configuration work in your extensions.conf to achieve what you are looking to achieve. Some thoughts: What do you want to happen when one of the call takers has all 6 lines in use? Have you considered using queues to do what you need? -Chris On 10:08 AM 5/22/2004, Brian Cuthie wrote: You might consider using the Cisco SIP phones. They're smart enough to accept incoming calls for as many call appearances you have with the same SIP registration. -brian Tor Roberts wrote: Hi, I am setting up a dispatch center where will have 4 call takers, all with Polycom IP 600 Sip phones. Each phone will be setup with 6 extensions each. When a new call comes in, the first extension on all the phones will ring. This works fine, the problem is when one of the dispatchers is already using her first extension and another call comes in. What happens now is that the remaining 3 phones ring on the first extension, but the dispatcher who is on a call, her phone does not ring. I want her second extension ring along with the other 3 phones first extensions. In sip.conf I have all the extensions set to incominglimit=1 and the pertinent part of extensions.conf is: exten = s,1,Dial(SIP/5000SIP5001SIP5002SIP5003,20,tr) exten = s,2,Dial(SIP/5004SIP5005SIP5006SIP5007,20,tr) and so on. If anybody has any insight, or a better solution, that would be great. Thanks, -Tor Roberts ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] fwd on busy when calling multiple extensions at once
Tor Roberts wrote: It was my understanding that asterisk would not let you register the same extension more than once. If that is not the case, I will try to register the same extension to all 6 lines. On the 7960's, * does not get upset with having multiple appearances of the same line on a 7960. You just config the phone the same way with all six lines. If all 6 lines are used on any of the phones then I imagine that only the other 3 phones will ring. That's how it works. One gotcha to watch for though is if you have a +101 priority that goes to voicemail or something. What would happen is that when the VM answers, the other phones will stop ringing. John ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
