Re: [asterisk-users] [OT] OMG Verizon is terrible
Remember the big lie with Verizon is not The tech will be there at noon. It is Your FOC (Firm Order Commit) date is xxx The dates they give are neither Firm or Committed. Just ask them. As long as you remember, they are the Phone Company and you are just the customer. no body will be disapointed. Do I sound a lil grumppy. 5 and half week for fiber buildout quote. Yup, Im grumppy. alabun Lee Jenkins wrote: Steve Totaro wrote: They are all terrible in their own way. Don't you have someone you can delegate the Verizon babysitting responsibility to? I would consider sales calls a little more important than being a babysitter. Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Lee Jenkins Sent: Wednesday, April 18, 2007 6:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] [OT] OMG Verizon is terrible Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. -- Not on that day, I was the only one available unfortunately. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
Steve Totaro wrote: They are all terrible in their own way. Don't you have someone you can delegate the Verizon babysitting responsibility to? I would consider sales calls a little more important than being a babysitter. Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Lee Jenkins Sent: Wednesday, April 18, 2007 6:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] [OT] OMG Verizon is terrible Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. -- Not on that day, I was the only one available unfortunately. -- Warm Regards, Lee ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
Noah Miller wrote: Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. I once had to oversee Verizon install a PRI line in Manhattan. I live 2.5 hours away, but we made the appointment, and I was there, but the Verizon tech never showed. I made another appointment, and it happened again, and again, and again. I don't even remember how many times it finally took, but it was ridiculous. The techs were even lying and saying they came and there was no one there to let them in. They seem to have gotten better in recent years, but they own all the physical lines, and they know it. - Noah On 4/19/07, Steve Totaro [EMAIL PROTECTED] wrote: They are all terrible in their own way. Don't you have someone you can delegate the Verizon babysitting responsibility to? I would consider sales calls a little more important than being a babysitter. Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Lee Jenkins Sent: Wednesday, April 18, 2007 6:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] [OT] OMG Verizon is terrible Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. -- Warm Regards, Lee Thats funny. My last turn up with Verizon was a Multilink with three T1s. Three DIFFERENT techs showed up at about the same time, each with a different work order. Thanks, Steve ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
I make a habit of just buying hamburgers and stopping by the CO or hut where I see the vans. I tell them that I am buying favors with food and they like it.. Its a lot of work but it helps On 4/20/07, Steve Totaro [EMAIL PROTECTED] wrote: Noah Miller wrote: Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. I once had to oversee Verizon install a PRI line in Manhattan. I live 2.5 hours away, but we made the appointment, and I was there, but the Verizon tech never showed. I made another appointment, and it happened again, and again, and again. I don't even remember how many times it finally took, but it was ridiculous. The techs were even lying and saying they came and there was no one there to let them in. They seem to have gotten better in recent years, but they own all the physical lines, and they know it. - Noah On 4/19/07, Steve Totaro [EMAIL PROTECTED] wrote: They are all terrible in their own way. Don't you have someone you can delegate the Verizon babysitting responsibility to? I would consider sales calls a little more important than being a babysitter. Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Lee Jenkins Sent: Wednesday, April 18, 2007 6:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] [OT] OMG Verizon is terrible Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. -- Warm Regards, Lee Thats funny. My last turn up with Verizon was a Multilink with three T1s. Three DIFFERENT techs showed up at about the same time, each with a different work order. Thanks, Steve ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- --- Andrew Latham - AKA: LATHAMA (lay-th-ham-eh) [EMAIL PROTECTED] - [EMAIL PROTECTED] If any of the above are down we have bigger problems than my email! Hind sight is most always 20/20 or better. --- ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
This could go on forever, I mean take your pick Verizon, Att, Bell South any of them. Same story We are the phone company, who else can you call?. We have time and again seen it take weeks to get the order documents created, not the actual order, just the paperwork to create the order. I personally take great joy in finding anyway not to deal with them. The only way I see them changing their ways is by losing enough customers. I think Verizon is learning that lesson, but their response is not to compete and satisfy the customers, but to put the competition in a strangle hold with patents that are vague and broad. Ultimately I think Verizon will suffer from the court decisions more then anyone else, the true nature of their leadership is not to satisfy the customer. Bruce Reeves Nortex Networks ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
Alan Bunch wrote: Remember the big lie with Verizon is not The tech will be there at noon. It is Your FOC (Firm Order Commit) date is xxx The dates they give are neither Firm or Committed. Just ask them. As long as you remember, they are the Phone Company and you are just the customer. no body will be disapointed. Do I sound a lil grumppy. 5 and half week for fiber buildout quote. Yup, Im grumppy. alabun Lee Jenkins wrote: Steve Totaro wrote: They are all terrible in their own way. Don't you have someone you can delegate the Verizon babysitting responsibility to? I would consider sales calls a little more important than being a babysitter. Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Lee Jenkins Sent: Wednesday, April 18, 2007 6:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] [OT] OMG Verizon is terrible Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. -- Not on that day, I was the only one available unfortunately. I just got off the phone with Verizon and had them turn off all POTS lines except one. Between the humming noise they seem to not be able to fix and CID problems with additional lines we just ordered, I think I've had enough of verizon over the last 3 days. I'll keep the one line for when voip lines are down and shed the frustrations... It'd be nice if T1's were more reasonably priced or FIOS was here. -- Warm Regards, Lee ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
I once had to oversee Verizon install a PRI line in Manhattan. I live 2.5 hours away, but we made the appointment, and I was there, but the Verizon tech never showed. I made another appointment, and it happened again, and again, and again. I don't even remember how many times it finally took, but it was ridiculous. The techs were even lying and saying they came and there was no one there to let them in. They seem to have gotten better in recent years, but they own all the physical lines, and they know it. Back in the old days, our government de-monoplized monopolys. What happened to the good old days when we could just split apart big companies for fun and better competition? Blasted FTC for approving all these telcom mergers. Comcast is no better than Verizon. Took them three visits to get my new home serviced, and I'm still limping along at 3mb / 256k (they can't tell me why, I'm provisioned for 6mb). Now they're charging me for DVR service I didn't subscribe too. They're just idiots too. The only successful way I've found to deal with large unmanaged companies is to keep calling in trouble tickets, get new techs, and you'll eventually get one that knows what they're doing. I personally hate Verizon so much that I've elimitated all my lines with them, from cell, to home, to business. I refuse to deal with them and recommend alternative (and less expensive) solutions to all my customers. It seems to work great, and the only one loosing is Verizon. They won't have any money left to throw their weight around with if all their customers leave. -Kenneth ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
On 20 Apr 2007, at 17:10, Kenneth Padgett wrote: I once had to oversee Verizon install a PRI line in Manhattan. I live 2.5 hours away, but we made the appointment, and I was there, but the Verizon tech never showed. I made another appointment, and it happened again, and again, and again. I don't even remember how many times it finally took, but it was ridiculous. The techs were even lying and saying they came and there was no one there to let them in. They seem to have gotten better in recent years, but they own all the physical lines, and they know it. Back in the old days, our government de-monoplized monopolys. What happened to the good old days when we could just split apart big companies for fun and better competition? Blasted FTC for approving all these telcom mergers. Ah, back in the old days our government privatized the state monopoly (BT) intact (attitudes and all). As one of the conditions they had to deliver within 6 weeks of order. So I ordered a data line to my house (ok a bit obscure in those days, but I needed it). 6 weeks roll past, nothing happens. I call BT and ask why they haven't installed my line within 6 weeks of order. The guy gently explains that it is 6 weeks from order being accepted, and they haven't accepted mine yet! When are you going to accept it ? - About 5 weeks from when we plan to fit it! Hey, at least he was an honest bloke in a twisted system. Tim Panton www.mexuar.net www.westhawk.co.uk/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
Andrew Latham wrote: I make a habit of just buying hamburgers and stopping by the CO or hut where I see the vans. I tell them that I am buying favors with food and they like it.. Its a lot of work but it helps... This is by far the most effective way of getting something done with a telco. And as for it being a lot of work? No more work than wasting hours, days, or weeks waiting for a problem to get fixed properly or a Remember -- in a lot of ILECs, the technicians are still union. More often than not, they are none to happy with their corporate overlords either. It is sensible and not too difficult to turn them into friends. Cheers, -Stephen- ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
Tim Panton wrote: Ah, back in the old days our government privatized the state monopoly (BT) intact (attitudes and all). As one of the conditions they had to deliver within 6 weeks of order. So I ordered a data line to my house (ok a bit obscure in those days, but I needed it). 6 weeks roll past, nothing happens. I call BT and ask why they haven't installed my line within 6 weeks of order. The guy gently explains that it is 6 weeks from order being accepted, and they haven't accepted mine yet! When are you going to accept it ? - About 5 weeks from when we plan to fit it! Hey, at least he was an honest bloke in a twisted system. I find the best approach is to ignore what's in the publicly distributed marketing material. If you have a doubt about something that a company representative is telling you, ask for it to be confirmed in writing. If they waffle, you know they're having you on. Next, assume you are in the jungle, and there is no civilisation. Recruit everybody in the chain as a friend and accomplice. If you have to deal with the provider often, this is worth the initial effort. People tend to like food :) -Stephen- ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] [OT] OMG Verizon is terrible
Ah, back in the old days our government privatized the state monopoly (BT) intact (attitudes and all). For all their customer service failings at the call centre end, once you do get an engineer, it's very rare to get a bad one. Many of them have been in the job for decades and, at a guess, probably have civil service pensions to look forward to from the pre-privatisation days, so they're far more willing to go the extra mile to be helpful than the paid-by-the-hour folks with very little training some companies send out. Regards, Chris -- C.M. Bagnall, Director, Minotaur I.T. Limited For full contact details visit http://www.minotaur.it/chris.html This email is made from 100% recycled electrons ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] [OT] OMG Verizon is terrible
They are all terrible in their own way. Don't you have someone you can delegate the Verizon babysitting responsibility to? I would consider sales calls a little more important than being a babysitter. Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Lee Jenkins Sent: Wednesday, April 18, 2007 6:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] [OT] OMG Verizon is terrible Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. -- Warm Regards, Lee ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] [OT] OMG Verizon is terrible
Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. I once had to oversee Verizon install a PRI line in Manhattan. I live 2.5 hours away, but we made the appointment, and I was there, but the Verizon tech never showed. I made another appointment, and it happened again, and again, and again. I don't even remember how many times it finally took, but it was ridiculous. The techs were even lying and saying they came and there was no one there to let them in. They seem to have gotten better in recent years, but they own all the physical lines, and they know it. - Noah On 4/19/07, Steve Totaro [EMAIL PROTECTED] wrote: They are all terrible in their own way. Don't you have someone you can delegate the Verizon babysitting responsibility to? I would consider sales calls a little more important than being a babysitter. Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Lee Jenkins Sent: Wednesday, April 18, 2007 6:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] [OT] OMG Verizon is terrible Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. -- Warm Regards, Lee ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] [OT] OMG Verizon is terrible
Had an appointment for these schmoes to come out and install another line. Was supposed to be 8-12. Its now 6PM and not even call. Missed 3 sales calls waiting on these jerks. No wonder customers were jumping ship to Vonage. -- Warm Regards, Lee ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
