On Mon, Jun 16, 2008 at 12:30 PM, Kyle Sexton <[EMAIL PROTECTED]> wrote:
> Having a weird issue with some agents getting stuck busy on my system. Call
> will come into the queue and the agent will hit DND, or be DND when the call
> comes in (DND being the button on eyeBeam softphone, not a star code).
> After the agent comes back from DND they will be "stuck" as busy in the
> queue and I have to reload chan_agent.so in order to get them available.
> I'm running Asterisk 1.4.17, and the bug sounds a lot like
> http://bugs.digium.com/view.php?id=9618 but that bug looks to be fixed in
> 1.4.17.
I could suggest you trying on latest version (currently 1.14.21) or at
least try this patch http://bugs.digium.com/view.php?id=12127
The description doesn't match your issue, however there was found old
code handling dialstatus and translating it to agent state, which
could be cause of your problem.
Regards,
Atis
--
Atis Lezdins,
VoIP Project Manager / Developer,
[EMAIL PROTECTED]
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835
___
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
