Re: [asterisk-users] Asterisk Queue's

2008-09-04 Thread Tobias Ahlander
Alex,

Unfortunately these two setting didn't change the behaviour either... Could
it be a bug in the 1.4.13 version I use?

Thanks,
Best regards,
Tobias



Date: Wed, 03 Sep 2008 03:27:26 -0500
From: Alejandro Kauffmann [EMAIL PROTECTED]
Subject: Re: [asterisk-users] Asterisk Queue's
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Tobias Ahlander wrote:
  Date: Tue, 02 Sep 2008 18:08:52 +1200
  From: Paul Crane [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
  Subject: Re: [asterisk-users] Asterisk Queue's
  To: Asterisk Users Mailing List - Non-Commercial Discussion
  asterisk-users@lists.digium.com
 mailto:asterisk-users@lists.digium.com
  Message-ID: [EMAIL PROTECTED]
 mailto:[EMAIL PROTECTED]
  Content-Type: text/plain; charset=ISO-8859-1
  
  -BEGIN PGP SIGNED MESSAGE-
  Hash: SHA1
  
  Philipp Kempgen wrote:
   Tobias Ahlander schrieb:
  
   From: Mark Michelson [EMAIL PROTECTED]
 mailto:[EMAIL PROTECTED]
  
   Tobias Ahlander wrote:
  
   Yes, I have autofill set in queues.conf. I suspect that this
 behaviour
   is because the Polycom phones I use have 2 lines. Has anyone used
 this
   function with polycom phones before? Also, my agents are Dynamic,
   perhaps this works better with Static agents?
  
   Here's my queues.conf (with commented lines deleted for easier
 reading):
  
   [general]
   autofill = yes
   monitor-type = MixMonitor
  
   [sales]
   strategy = rrmemory
   wrapuptime=15
  
   Depending on which Asterisk version you are using, there was a bug
 in the
   queue
   application for some 1.4 releases where the autofill option would
 only be
   set
   properly if it were placed inside a queue. In other words, you may
 want to
   try
   putting autofill=yes inside the [sales] queue in your configuration.
  
   Also, if you're using a version of Asterisk 1.2, autofill is not a
 valid
   option
   and you'll be stuck with the behavior you're seeing.
  
   Unfortunately this didn't help at all... Anyone else has any tips?
 Is there
   a way to limit the polycom phones to only take one call from the
 Queue at
   the same time? Asterisk version running is 1.4.13
  
   Maybe the phones have call-waiting enabled?
   Does it work if you remove the second line?
  
  
  Philipp Kempgen
  
  
  Try setting the call-limit to 1 in sip.conf as well as limitonpeer to
yes.
  
  - --
  Paul Crane
  
  Technical Support Officer
  VentureVoIP Ltd
  John Wickliffe House
  265 Princes Street
  Dunedin

 Paul,

 This option doesn't help me that much. When I have it enabled, I can't
 put a call on hold and transfer it since Asterisk rejects usage limit to
1.

 Philipp,

 I'm using Polycom phones. When I set the Calls Per Line (which I'm
 told is Call Waiting) I seem to be able to transfer calls etc, but I'm
 still noticing the same behaviour with the queues as before.


 Any more tricks I can try?


Have you tried ringinuse=no in the queue definition in queues.conf and
call-limit=2 in sip.conf?

Alex
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Re: [asterisk-users] Asterisk Queue's

2008-09-03 Thread Tobias Ahlander
Date: Tue, 02 Sep 2008 18:08:52 +1200
From: Paul Crane [EMAIL PROTECTED]
Subject: Re: [asterisk-users] Asterisk Queue's
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Philipp Kempgen wrote:
 Tobias Ahlander schrieb:

 From: Mark Michelson [EMAIL PROTECTED]

 Tobias Ahlander wrote:

 Yes, I have autofill set in queues.conf. I suspect that this behaviour
 is because the Polycom phones I use have 2 lines. Has anyone used this
 function with polycom phones before? Also, my agents are Dynamic,
 perhaps this works better with Static agents?

 Here's my queues.conf (with commented lines deleted for easier
reading):

 [general]
 autofill = yes
 monitor-type = MixMonitor

 [sales]
 strategy = rrmemory
 wrapuptime=15

 Depending on which Asterisk version you are using, there was a bug in
the
 queue
 application for some 1.4 releases where the autofill option would only
be
 set
 properly if it were placed inside a queue. In other words, you may want
to
 try
 putting autofill=yes inside the [sales] queue in your configuration.

 Also, if you're using a version of Asterisk 1.2, autofill is not a
valid
 option
 and you'll be stuck with the behavior you're seeing.

 Unfortunately this didn't help at all... Anyone else has any tips? Is
there
 a way to limit the polycom phones to only take one call from the Queue
at
 the same time? Asterisk version running is 1.4.13

 Maybe the phones have call-waiting enabled?
 Does it work if you remove the second line?


Philipp Kempgen


Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.

- --
Paul Crane

Technical Support Officer
VentureVoIP Ltd
John Wickliffe House
265 Princes Street
Dunedin

Paul,

This option doesn't help me that much. When I have it enabled, I can't put a
call on hold and transfer it since Asterisk rejects usage limit to 1.

Philipp,

I'm using Polycom phones. When I set the Calls Per Line (which I'm told is
Call Waiting) I seem to be able to transfer calls etc, but I'm still
noticing the same behaviour with the queues as before.


Any more tricks I can try?

Thanks,
Best regards,
Tobias
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Re: [asterisk-users] Asterisk Queue's

2008-09-03 Thread Alejandro Kauffmann
Tobias Ahlander wrote:
  Date: Tue, 02 Sep 2008 18:08:52 +1200
  From: Paul Crane [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
  Subject: Re: [asterisk-users] Asterisk Queue's
  To: Asterisk Users Mailing List - Non-Commercial Discussion
  asterisk-users@lists.digium.com 
 mailto:asterisk-users@lists.digium.com
  Message-ID: [EMAIL PROTECTED] 
 mailto:[EMAIL PROTECTED]
  Content-Type: text/plain; charset=ISO-8859-1
  
  -BEGIN PGP SIGNED MESSAGE-
  Hash: SHA1
  
  Philipp Kempgen wrote:
   Tobias Ahlander schrieb:
  
   From: Mark Michelson [EMAIL PROTECTED] 
 mailto:[EMAIL PROTECTED]
  
   Tobias Ahlander wrote:
  
   Yes, I have autofill set in queues.conf. I suspect that this 
 behaviour
   is because the Polycom phones I use have 2 lines. Has anyone used 
 this
   function with polycom phones before? Also, my agents are Dynamic,
   perhaps this works better with Static agents?
  
   Here's my queues.conf (with commented lines deleted for easier 
 reading):
  
   [general]
   autofill = yes
   monitor-type = MixMonitor
  
   [sales]
   strategy = rrmemory
   wrapuptime=15
  
   Depending on which Asterisk version you are using, there was a bug 
 in the
   queue
   application for some 1.4 releases where the autofill option would 
 only be
   set
   properly if it were placed inside a queue. In other words, you may 
 want to
   try
   putting autofill=yes inside the [sales] queue in your configuration.
  
   Also, if you're using a version of Asterisk 1.2, autofill is not a 
 valid
   option
   and you'll be stuck with the behavior you're seeing.
  
   Unfortunately this didn't help at all... Anyone else has any tips? 
 Is there
   a way to limit the polycom phones to only take one call from the 
 Queue at
   the same time? Asterisk version running is 1.4.13
  
   Maybe the phones have call-waiting enabled?
   Does it work if you remove the second line?
  
  
  Philipp Kempgen
  
  
  Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.
  
  - --
  Paul Crane
  
  Technical Support Officer
  VentureVoIP Ltd
  John Wickliffe House
  265 Princes Street
  Dunedin
 
 Paul,
 
 This option doesn't help me that much. When I have it enabled, I can't 
 put a call on hold and transfer it since Asterisk rejects usage limit to 1.
 
 Philipp,
 
 I'm using Polycom phones. When I set the Calls Per Line (which I'm 
 told is Call Waiting) I seem to be able to transfer calls etc, but I'm 
 still noticing the same behaviour with the queues as before.
 
 
 Any more tricks I can try?
 

Have you tried ringinuse=no in the queue definition in queues.conf and 
call-limit=2 in sip.conf?

Alex

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Re: [asterisk-users] Asterisk Queue's

2008-09-03 Thread José Carlos Messias
Hi,


I'm using pauseQueueMember and UnPauseQueueMember to resolve this
issue. Here's part of my macro:



[macro-disca]
exten=s, 1,set(CDR(userfield)=${CALLERID(num)}_${CLIENTE})
exten=s, n,set(AGNT=${CALLERID(num)})
exten=s, n,set(_TAM=${LEN(${AGNT})})
exten=s, n,set(__TAMDST=${LEN(${MACRO_EXTEN})})
exten=s, n,GotoIf($[${TAMDST} = 4]?cfimCk) ;
exten=s, n,GotoIf($[${TAM} = 3]?pauseOn) ;is agent
exten=s, n,GotoIf($[${GRAVAR} = y]?rec:disk) ;record call
exten=s, n(pauseOn),PauseQueueMember(|Agent/${AGNT}) ;pause agent
exten=s, n(rec),Macro(gravacao,saintes,${MACRO_EXTEN}) ;record calls
exten=s, n,Dial(${ARG1},60,tTg) ;g-to execute line before
exten=s, n,GotoIf($[${TAM} = 3]?pauseOff:status)
exten=s, n(pauseOff),UnPauseQueueMember(|Agent/${AGNT})
exten=s, n(status),goto(s-${DIALSTATUS},1)
exten=s, n(end),HangUp()

exten=h,1,GotoIf($[${TAM} = 3]?2:3)
exten=h,2,UnPauseQueueMember(|Agent/${AGNT})
exten=h,3,HangUp()

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Re: [asterisk-users] Asterisk Queue's

2008-09-03 Thread Atis Lezdins
On Wed, Sep 3, 2008 at 9:42 AM, Tobias Ahlander [EMAIL PROTECTED] wrote:
Date: Tue, 02 Sep 2008 18:08:52 +1200
From: Paul Crane [EMAIL PROTECTED]
Subject: Re: [asterisk-users] Asterisk Queue's
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Philipp Kempgen wrote:
 Tobias Ahlander schrieb:

 From: Mark Michelson [EMAIL PROTECTED]

 Tobias Ahlander wrote:

 Yes, I have autofill set in queues.conf. I suspect that this behaviour
 is because the Polycom phones I use have 2 lines. Has anyone used this
 function with polycom phones before? Also, my agents are Dynamic,
 perhaps this works better with Static agents?

 Here's my queues.conf (with commented lines deleted for easier
 reading):

 [general]
 autofill = yes
 monitor-type = MixMonitor

 [sales]
 strategy = rrmemory
 wrapuptime=15

 Depending on which Asterisk version you are using, there was a bug in
 the
 queue
 application for some 1.4 releases where the autofill option would only
 be
 set
 properly if it were placed inside a queue. In other words, you may want
 to
 try
 putting autofill=yes inside the [sales] queue in your configuration.

 Also, if you're using a version of Asterisk 1.2, autofill is not a
 valid
 option
 and you'll be stuck with the behavior you're seeing.

 Unfortunately this didn't help at all... Anyone else has any tips? Is
 there
 a way to limit the polycom phones to only take one call from the Queue
 at
 the same time? Asterisk version running is 1.4.13

 Maybe the phones have call-waiting enabled?
 Does it work if you remove the second line?


Philipp Kempgen


Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.

- --
Paul Crane

Technical Support Officer
VentureVoIP Ltd
John Wickliffe House
265 Princes Street
Dunedin

 Paul,

 This option doesn't help me that much. When I have it enabled, I can't put a
 call on hold and transfer it since Asterisk rejects usage limit to 1.

You have to set it to any value, so that device state events are
generated, so set it to 10 or 20 to have no actual limit.

Regards,
Atis

-- 
Atis Lezdins,
VoIP Project Manager / Developer,
[EMAIL PROTECTED]
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835

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Re: [asterisk-users] Asterisk Queue's

2008-09-02 Thread Paul Crane
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Philipp Kempgen wrote:
 Tobias Ahlander schrieb:
 
 From: Mark Michelson [EMAIL PROTECTED]
 
 Tobias Ahlander wrote:
 
 Yes, I have autofill set in queues.conf. I suspect that this behaviour
 is because the Polycom phones I use have 2 lines. Has anyone used this
 function with polycom phones before? Also, my agents are Dynamic,
 perhaps this works better with Static agents?

 Here's my queues.conf (with commented lines deleted for easier reading):

 [general]
 autofill = yes
 monitor-type = MixMonitor

 [sales]
 strategy = rrmemory
 wrapuptime=15

 Depending on which Asterisk version you are using, there was a bug in the
 queue
 application for some 1.4 releases where the autofill option would only be
 set
 properly if it were placed inside a queue. In other words, you may want to
 try
 putting autofill=yes inside the [sales] queue in your configuration.

 Also, if you're using a version of Asterisk 1.2, autofill is not a valid
 option
 and you'll be stuck with the behavior you're seeing.
 
 Unfortunately this didn't help at all... Anyone else has any tips? Is there
 a way to limit the polycom phones to only take one call from the Queue at
 the same time? Asterisk version running is 1.4.13
 
 Maybe the phones have call-waiting enabled?
 Does it work if you remove the second line?
 
 
Philipp Kempgen
 

Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.

- --
Paul Crane

Technical Support Officer
VentureVoIP Ltd
John Wickliffe House
265 Princes Street
Dunedin

Phone: +64 3 951 3107
Web: www.venturevoip.com
MSN: [EMAIL PROTECTED]
ICQ: 381715372
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Version: GnuPG v1.4.7 (Darwin)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iD8DBQFIvNhzecPQQzzU6hQRAnywAJ4tlSnc1ZWA/e5UDe0i3fEjQ53HSgCeJNMT
Ec6fZn9LGorMGu73aoViUvg=
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Re: [asterisk-users] Asterisk Queue's

2008-09-01 Thread Tobias Ahlander
Date: Fri, 29 Aug 2008 09:12:12 -0500
From: Mark Michelson [EMAIL PROTECTED]
Subject: Re: [asterisk-users] Asterisk Queue's
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Tobias Ahlander wrote:
 Hello Philipp,

 Yes, I have autofill set in queues.conf. I suspect that this behaviour
 is because the Polycom phones I use have 2 lines. Has anyone used this
 function with polycom phones before? Also, my agents are Dynamic,
 perhaps this works better with Static agents?

 Here's my queues.conf (with commented lines deleted for easier reading):

 [general]
 autofill = yes
 monitor-type = MixMonitor

 [sales]
 strategy = rrmemory
 wrapuptime=15


Depending on which Asterisk version you are using, there was a bug in the
queue
application for some 1.4 releases where the autofill option would only be
set
properly if it were placed inside a queue. In other words, you may want to
try
putting autofill=yes inside the [sales] queue in your configuration.

Also, if you're using a version of Asterisk 1.2, autofill is not a valid
option
and you'll be stuck with the behavior you're seeing.

Mark Michelson

Mark,

Unfortunately this didn't help at all... Anyone else has any tips? Is there
a way to limit the polycom phones to only take one call from the Queue at
the same time? Asterisk version running is 1.4.13

Best regards,
Tobias
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Re: [asterisk-users] Asterisk Queue's

2008-09-01 Thread Philipp Kempgen
Tobias Ahlander schrieb:

From: Mark Michelson [EMAIL PROTECTED]

Tobias Ahlander wrote:

 Yes, I have autofill set in queues.conf. I suspect that this behaviour
 is because the Polycom phones I use have 2 lines. Has anyone used this
 function with polycom phones before? Also, my agents are Dynamic,
 perhaps this works better with Static agents?

 Here's my queues.conf (with commented lines deleted for easier reading):

 [general]
 autofill = yes
 monitor-type = MixMonitor

 [sales]
 strategy = rrmemory
 wrapuptime=15


Depending on which Asterisk version you are using, there was a bug in the
 queue
application for some 1.4 releases where the autofill option would only be
 set
properly if it were placed inside a queue. In other words, you may want to
 try
putting autofill=yes inside the [sales] queue in your configuration.

Also, if you're using a version of Asterisk 1.2, autofill is not a valid
 option
and you'll be stuck with the behavior you're seeing.

 Unfortunately this didn't help at all... Anyone else has any tips? Is there
 a way to limit the polycom phones to only take one call from the Queue at
 the same time? Asterisk version running is 1.4.13

Maybe the phones have call-waiting enabled?
Does it work if you remove the second line?


   Philipp Kempgen

-- 
http://www.das-asterisk-buch.de  -  http://www.the-asterisk-book.com
Amooma GmbH - Bachstr. 126 - 56566 Neuwied  -  http://www.amooma.de
Geschäftsführer: Stefan Wintermeyer, Handelsregister: Neuwied B14998
-- 

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Re: [asterisk-users] Asterisk Queue's

2008-08-29 Thread Tobias Ahlander
Hello Philipp,

Yes, I have autofill set in queues.conf. I suspect that this behaviour is
because the Polycom phones I use have 2 lines. Has anyone used this function
with polycom phones before? Also, my agents are Dynamic, perhaps this works
better with Static agents?

Here's my queues.conf (with commented lines deleted for easier reading):

[general]
persistentmembers = yes
autofill = yes
monitor-type = MixMonitor

[sales]
strategy = rrmemory
wrapuptime=15


Date: Thu, 28 Aug 2008 13:56:49 +0200
From: Philipp Kempgen [EMAIL PROTECTED]
Subject: Re: [asterisk-users] Asterisk Queue's
To: Asterisk Users asterisk-users@lists.digium.com
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1

Tobias Ahlander schrieb:

 I have a sample queue with two dynamic agents. When the first caller calls
 in to the system, the first agents phone starts to ring. Then another
caller
 calls in to the queue, but the other phone doesn't start to ring until the
 first agents pick up his queued call.

 I want the second call to start ringing on the second agents phone right
 away, since he's available.

 Here's the output from the queue from the CLI:
[...]

 Has anyone seen this problem before or have a solution on it? Is it
possible
 somehow to tell Asterisk to only send one queue'd call to the Agent at the
 time?

Did you set autofill=yes in queues.conf?


  Philipp Kempgen

--
http://www.das-asterisk-buch.de  -  http://www.the-asterisk-book.com
Amooma GmbH - Bachstr. 126 - 56566 Neuwied  -  http://www.amooma.de
Gesch?ftsf?hrer: Stefan Wintermeyer, Handelsregister: Neuwied B14998
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Re: [asterisk-users] Asterisk Queue's

2008-08-29 Thread Mark Michelson
Tobias Ahlander wrote:
 Hello Philipp,
 
 Yes, I have autofill set in queues.conf. I suspect that this behaviour 
 is because the Polycom phones I use have 2 lines. Has anyone used this 
 function with polycom phones before? Also, my agents are Dynamic, 
 perhaps this works better with Static agents?
 
 Here's my queues.conf (with commented lines deleted for easier reading):
 
 [general]
 persistentmembers = yes
 autofill = yes
 monitor-type = MixMonitor
 
 [sales]
 strategy = rrmemory
 wrapuptime=15
 

Depending on which Asterisk version you are using, there was a bug in the queue 
application for some 1.4 releases where the autofill option would only be set 
properly if it were placed inside a queue. In other words, you may want to try 
putting autofill=yes inside the [sales] queue in your configuration.

Also, if you're using a version of Asterisk 1.2, autofill is not a valid option 
and you'll be stuck with the behavior you're seeing.

Mark Michelson

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[asterisk-users] Asterisk Queue's

2008-08-28 Thread Tobias Ahlander
Hello List,

I have a sample queue with two dynamic agents. When the first caller calls
in to the system, the first agents phone starts to ring. Then another caller
calls in to the queue, but the other phone doesn't start to ring until the
first agents pick up his queued call.

I want the second call to start ringing on the second agents phone right
away, since he's available.

Here's the output from the queue from the CLI:
kursk*CLI queue show sales
saleshas 0 calls (max unlimited) in 'leastrecent' strategy (0s
holdtime), W:0, C:0, A:0, SL:0.0% within 0s
   Members:
  SIP/1203 (dynamic) (Not in use) has taken no calls yet
  SIP/1003 (dynamic) (Not in use) has taken no calls yet
   No Callers

And here's the output from the CLI when the calls come in:
-- Executing [EMAIL PROTECTED]:1] NoOp(SIP/1303-092637d0, Sales Queue) 
in
new stack
-- Executing [EMAIL PROTECTED]:2] Queue(SIP/1303-092637d0,
sales|t|||1800|) in new stack
-- Started music on hold, class 'default', on SIP/1303-092637d0
-- SIP/1003-0926ae50 is ringing
-- Executing [EMAIL PROTECTED]:1] NoOp(SIP/1103-09279020, Sales Queue) 
in
new stack
-- Executing [EMAIL PROTECTED]:2] Queue(SIP/1103-09279020,
sales|t|||1800|) in new stack
-- Started music on hold, class 'default', on SIP/1103-09279020
-- SIP/1003-0926ae50 answered SIP/1303-092637d0
-- Stopped music on hold on SIP/1303-092637d0
[Aug 15 14:01:04] ERROR[20347]: chan_sip.c:3192 update_call_counter: Call to
peer '1003' rejected due to usage limit of 1
-- Couldn't call SIP/1003
[Aug 15 14:01:04] NOTICE[20347]: cdr.c:434 ast_cdr_free: CDR on channel
'SIP/1003-09276ef8' not posted
-- SIP/1203-09290100 is ringing
  == Spawn extension (default, 726, 2) exited non-zero on
'SIP/1303-092637d0'
-- SIP/1203-09290100 answered SIP/1103-09279020
-- Stopped music on hold on SIP/1103-09279020
  == Spawn extension (default, 726, 2) exited non-zero on
'SIP/1103-09279020'

Has anyone seen this problem before or have a solution on it? Is it possible
somehow to tell Asterisk to only send one queue'd call to the Agent at the
time?

Thanks,
Best regards,
Tobias
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Re: [asterisk-users] Asterisk Queue's

2008-08-28 Thread Philipp Kempgen
Tobias Ahlander schrieb:

 I have a sample queue with two dynamic agents. When the first caller calls
 in to the system, the first agents phone starts to ring. Then another caller
 calls in to the queue, but the other phone doesn't start to ring until the
 first agents pick up his queued call.
 
 I want the second call to start ringing on the second agents phone right
 away, since he's available.
 
 Here's the output from the queue from the CLI:
[...]

 Has anyone seen this problem before or have a solution on it? Is it possible
 somehow to tell Asterisk to only send one queue'd call to the Agent at the
 time?

Did you set autofill=yes in queues.conf?


   Philipp Kempgen

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