Re: [asterisk-users] Asterisk Queue's
Alex, Unfortunately these two setting didn't change the behaviour either... Could it be a bug in the 1.4.13 version I use? Thanks, Best regards, Tobias Date: Wed, 03 Sep 2008 03:27:26 -0500 From: Alejandro Kauffmann [EMAIL PROTECTED] Subject: Re: [asterisk-users] Asterisk Queue's To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1; format=flowed Tobias Ahlander wrote: Date: Tue, 02 Sep 2008 18:08:52 +1200 From: Paul Crane [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Subject: Re: [asterisk-users] Asterisk Queue's To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com mailto:asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1 -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Philipp Kempgen wrote: Tobias Ahlander schrieb: From: Mark Michelson [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Tobias Ahlander wrote: Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Depending on which Asterisk version you are using, there was a bug in the queue application for some 1.4 releases where the autofill option would only be set properly if it were placed inside a queue. In other words, you may want to try putting autofill=yes inside the [sales] queue in your configuration. Also, if you're using a version of Asterisk 1.2, autofill is not a valid option and you'll be stuck with the behavior you're seeing. Unfortunately this didn't help at all... Anyone else has any tips? Is there a way to limit the polycom phones to only take one call from the Queue at the same time? Asterisk version running is 1.4.13 Maybe the phones have call-waiting enabled? Does it work if you remove the second line? Philipp Kempgen Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes. - -- Paul Crane Technical Support Officer VentureVoIP Ltd John Wickliffe House 265 Princes Street Dunedin Paul, This option doesn't help me that much. When I have it enabled, I can't put a call on hold and transfer it since Asterisk rejects usage limit to 1. Philipp, I'm using Polycom phones. When I set the Calls Per Line (which I'm told is Call Waiting) I seem to be able to transfer calls etc, but I'm still noticing the same behaviour with the queues as before. Any more tricks I can try? Have you tried ringinuse=no in the queue definition in queues.conf and call-limit=2 in sip.conf? Alex ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
Date: Tue, 02 Sep 2008 18:08:52 +1200 From: Paul Crane [EMAIL PROTECTED] Subject: Re: [asterisk-users] Asterisk Queue's To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1 -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Philipp Kempgen wrote: Tobias Ahlander schrieb: From: Mark Michelson [EMAIL PROTECTED] Tobias Ahlander wrote: Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Depending on which Asterisk version you are using, there was a bug in the queue application for some 1.4 releases where the autofill option would only be set properly if it were placed inside a queue. In other words, you may want to try putting autofill=yes inside the [sales] queue in your configuration. Also, if you're using a version of Asterisk 1.2, autofill is not a valid option and you'll be stuck with the behavior you're seeing. Unfortunately this didn't help at all... Anyone else has any tips? Is there a way to limit the polycom phones to only take one call from the Queue at the same time? Asterisk version running is 1.4.13 Maybe the phones have call-waiting enabled? Does it work if you remove the second line? Philipp Kempgen Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes. - -- Paul Crane Technical Support Officer VentureVoIP Ltd John Wickliffe House 265 Princes Street Dunedin Paul, This option doesn't help me that much. When I have it enabled, I can't put a call on hold and transfer it since Asterisk rejects usage limit to 1. Philipp, I'm using Polycom phones. When I set the Calls Per Line (which I'm told is Call Waiting) I seem to be able to transfer calls etc, but I'm still noticing the same behaviour with the queues as before. Any more tricks I can try? Thanks, Best regards, Tobias ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
Tobias Ahlander wrote: Date: Tue, 02 Sep 2008 18:08:52 +1200 From: Paul Crane [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Subject: Re: [asterisk-users] Asterisk Queue's To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com mailto:asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1 -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Philipp Kempgen wrote: Tobias Ahlander schrieb: From: Mark Michelson [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Tobias Ahlander wrote: Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Depending on which Asterisk version you are using, there was a bug in the queue application for some 1.4 releases where the autofill option would only be set properly if it were placed inside a queue. In other words, you may want to try putting autofill=yes inside the [sales] queue in your configuration. Also, if you're using a version of Asterisk 1.2, autofill is not a valid option and you'll be stuck with the behavior you're seeing. Unfortunately this didn't help at all... Anyone else has any tips? Is there a way to limit the polycom phones to only take one call from the Queue at the same time? Asterisk version running is 1.4.13 Maybe the phones have call-waiting enabled? Does it work if you remove the second line? Philipp Kempgen Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes. - -- Paul Crane Technical Support Officer VentureVoIP Ltd John Wickliffe House 265 Princes Street Dunedin Paul, This option doesn't help me that much. When I have it enabled, I can't put a call on hold and transfer it since Asterisk rejects usage limit to 1. Philipp, I'm using Polycom phones. When I set the Calls Per Line (which I'm told is Call Waiting) I seem to be able to transfer calls etc, but I'm still noticing the same behaviour with the queues as before. Any more tricks I can try? Have you tried ringinuse=no in the queue definition in queues.conf and call-limit=2 in sip.conf? Alex ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
Hi, I'm using pauseQueueMember and UnPauseQueueMember to resolve this issue. Here's part of my macro: [macro-disca] exten=s, 1,set(CDR(userfield)=${CALLERID(num)}_${CLIENTE}) exten=s, n,set(AGNT=${CALLERID(num)}) exten=s, n,set(_TAM=${LEN(${AGNT})}) exten=s, n,set(__TAMDST=${LEN(${MACRO_EXTEN})}) exten=s, n,GotoIf($[${TAMDST} = 4]?cfimCk) ; exten=s, n,GotoIf($[${TAM} = 3]?pauseOn) ;is agent exten=s, n,GotoIf($[${GRAVAR} = y]?rec:disk) ;record call exten=s, n(pauseOn),PauseQueueMember(|Agent/${AGNT}) ;pause agent exten=s, n(rec),Macro(gravacao,saintes,${MACRO_EXTEN}) ;record calls exten=s, n,Dial(${ARG1},60,tTg) ;g-to execute line before exten=s, n,GotoIf($[${TAM} = 3]?pauseOff:status) exten=s, n(pauseOff),UnPauseQueueMember(|Agent/${AGNT}) exten=s, n(status),goto(s-${DIALSTATUS},1) exten=s, n(end),HangUp() exten=h,1,GotoIf($[${TAM} = 3]?2:3) exten=h,2,UnPauseQueueMember(|Agent/${AGNT}) exten=h,3,HangUp() ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
On Wed, Sep 3, 2008 at 9:42 AM, Tobias Ahlander [EMAIL PROTECTED] wrote: Date: Tue, 02 Sep 2008 18:08:52 +1200 From: Paul Crane [EMAIL PROTECTED] Subject: Re: [asterisk-users] Asterisk Queue's To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1 -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Philipp Kempgen wrote: Tobias Ahlander schrieb: From: Mark Michelson [EMAIL PROTECTED] Tobias Ahlander wrote: Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Depending on which Asterisk version you are using, there was a bug in the queue application for some 1.4 releases where the autofill option would only be set properly if it were placed inside a queue. In other words, you may want to try putting autofill=yes inside the [sales] queue in your configuration. Also, if you're using a version of Asterisk 1.2, autofill is not a valid option and you'll be stuck with the behavior you're seeing. Unfortunately this didn't help at all... Anyone else has any tips? Is there a way to limit the polycom phones to only take one call from the Queue at the same time? Asterisk version running is 1.4.13 Maybe the phones have call-waiting enabled? Does it work if you remove the second line? Philipp Kempgen Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes. - -- Paul Crane Technical Support Officer VentureVoIP Ltd John Wickliffe House 265 Princes Street Dunedin Paul, This option doesn't help me that much. When I have it enabled, I can't put a call on hold and transfer it since Asterisk rejects usage limit to 1. You have to set it to any value, so that device state events are generated, so set it to 10 or 20 to have no actual limit. Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, [EMAIL PROTECTED] Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Philipp Kempgen wrote: Tobias Ahlander schrieb: From: Mark Michelson [EMAIL PROTECTED] Tobias Ahlander wrote: Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Depending on which Asterisk version you are using, there was a bug in the queue application for some 1.4 releases where the autofill option would only be set properly if it were placed inside a queue. In other words, you may want to try putting autofill=yes inside the [sales] queue in your configuration. Also, if you're using a version of Asterisk 1.2, autofill is not a valid option and you'll be stuck with the behavior you're seeing. Unfortunately this didn't help at all... Anyone else has any tips? Is there a way to limit the polycom phones to only take one call from the Queue at the same time? Asterisk version running is 1.4.13 Maybe the phones have call-waiting enabled? Does it work if you remove the second line? Philipp Kempgen Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes. - -- Paul Crane Technical Support Officer VentureVoIP Ltd John Wickliffe House 265 Princes Street Dunedin Phone: +64 3 951 3107 Web: www.venturevoip.com MSN: [EMAIL PROTECTED] ICQ: 381715372 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFIvNhzecPQQzzU6hQRAnywAJ4tlSnc1ZWA/e5UDe0i3fEjQ53HSgCeJNMT Ec6fZn9LGorMGu73aoViUvg= =lkO0 -END PGP SIGNATURE- ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
Date: Fri, 29 Aug 2008 09:12:12 -0500 From: Mark Michelson [EMAIL PROTECTED] Subject: Re: [asterisk-users] Asterisk Queue's To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1; format=flowed Tobias Ahlander wrote: Hello Philipp, Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Depending on which Asterisk version you are using, there was a bug in the queue application for some 1.4 releases where the autofill option would only be set properly if it were placed inside a queue. In other words, you may want to try putting autofill=yes inside the [sales] queue in your configuration. Also, if you're using a version of Asterisk 1.2, autofill is not a valid option and you'll be stuck with the behavior you're seeing. Mark Michelson Mark, Unfortunately this didn't help at all... Anyone else has any tips? Is there a way to limit the polycom phones to only take one call from the Queue at the same time? Asterisk version running is 1.4.13 Best regards, Tobias ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
Tobias Ahlander schrieb: From: Mark Michelson [EMAIL PROTECTED] Tobias Ahlander wrote: Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Depending on which Asterisk version you are using, there was a bug in the queue application for some 1.4 releases where the autofill option would only be set properly if it were placed inside a queue. In other words, you may want to try putting autofill=yes inside the [sales] queue in your configuration. Also, if you're using a version of Asterisk 1.2, autofill is not a valid option and you'll be stuck with the behavior you're seeing. Unfortunately this didn't help at all... Anyone else has any tips? Is there a way to limit the polycom phones to only take one call from the Queue at the same time? Asterisk version running is 1.4.13 Maybe the phones have call-waiting enabled? Does it work if you remove the second line? Philipp Kempgen -- http://www.das-asterisk-buch.de - http://www.the-asterisk-book.com Amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Geschäftsführer: Stefan Wintermeyer, Handelsregister: Neuwied B14998 -- ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
Hello Philipp, Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] persistentmembers = yes autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Date: Thu, 28 Aug 2008 13:56:49 +0200 From: Philipp Kempgen [EMAIL PROTECTED] Subject: Re: [asterisk-users] Asterisk Queue's To: Asterisk Users asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1 Tobias Ahlander schrieb: I have a sample queue with two dynamic agents. When the first caller calls in to the system, the first agents phone starts to ring. Then another caller calls in to the queue, but the other phone doesn't start to ring until the first agents pick up his queued call. I want the second call to start ringing on the second agents phone right away, since he's available. Here's the output from the queue from the CLI: [...] Has anyone seen this problem before or have a solution on it? Is it possible somehow to tell Asterisk to only send one queue'd call to the Agent at the time? Did you set autofill=yes in queues.conf? Philipp Kempgen -- http://www.das-asterisk-buch.de - http://www.the-asterisk-book.com Amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Gesch?ftsf?hrer: Stefan Wintermeyer, Handelsregister: Neuwied B14998 -- ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
Tobias Ahlander wrote: Hello Philipp, Yes, I have autofill set in queues.conf. I suspect that this behaviour is because the Polycom phones I use have 2 lines. Has anyone used this function with polycom phones before? Also, my agents are Dynamic, perhaps this works better with Static agents? Here's my queues.conf (with commented lines deleted for easier reading): [general] persistentmembers = yes autofill = yes monitor-type = MixMonitor [sales] strategy = rrmemory wrapuptime=15 Depending on which Asterisk version you are using, there was a bug in the queue application for some 1.4 releases where the autofill option would only be set properly if it were placed inside a queue. In other words, you may want to try putting autofill=yes inside the [sales] queue in your configuration. Also, if you're using a version of Asterisk 1.2, autofill is not a valid option and you'll be stuck with the behavior you're seeing. Mark Michelson ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Asterisk Queue's
Hello List, I have a sample queue with two dynamic agents. When the first caller calls in to the system, the first agents phone starts to ring. Then another caller calls in to the queue, but the other phone doesn't start to ring until the first agents pick up his queued call. I want the second call to start ringing on the second agents phone right away, since he's available. Here's the output from the queue from the CLI: kursk*CLI queue show sales saleshas 0 calls (max unlimited) in 'leastrecent' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s Members: SIP/1203 (dynamic) (Not in use) has taken no calls yet SIP/1003 (dynamic) (Not in use) has taken no calls yet No Callers And here's the output from the CLI when the calls come in: -- Executing [EMAIL PROTECTED]:1] NoOp(SIP/1303-092637d0, Sales Queue) in new stack -- Executing [EMAIL PROTECTED]:2] Queue(SIP/1303-092637d0, sales|t|||1800|) in new stack -- Started music on hold, class 'default', on SIP/1303-092637d0 -- SIP/1003-0926ae50 is ringing -- Executing [EMAIL PROTECTED]:1] NoOp(SIP/1103-09279020, Sales Queue) in new stack -- Executing [EMAIL PROTECTED]:2] Queue(SIP/1103-09279020, sales|t|||1800|) in new stack -- Started music on hold, class 'default', on SIP/1103-09279020 -- SIP/1003-0926ae50 answered SIP/1303-092637d0 -- Stopped music on hold on SIP/1303-092637d0 [Aug 15 14:01:04] ERROR[20347]: chan_sip.c:3192 update_call_counter: Call to peer '1003' rejected due to usage limit of 1 -- Couldn't call SIP/1003 [Aug 15 14:01:04] NOTICE[20347]: cdr.c:434 ast_cdr_free: CDR on channel 'SIP/1003-09276ef8' not posted -- SIP/1203-09290100 is ringing == Spawn extension (default, 726, 2) exited non-zero on 'SIP/1303-092637d0' -- SIP/1203-09290100 answered SIP/1103-09279020 -- Stopped music on hold on SIP/1103-09279020 == Spawn extension (default, 726, 2) exited non-zero on 'SIP/1103-09279020' Has anyone seen this problem before or have a solution on it? Is it possible somehow to tell Asterisk to only send one queue'd call to the Agent at the time? Thanks, Best regards, Tobias ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Queue's
Tobias Ahlander schrieb: I have a sample queue with two dynamic agents. When the first caller calls in to the system, the first agents phone starts to ring. Then another caller calls in to the queue, but the other phone doesn't start to ring until the first agents pick up his queued call. I want the second call to start ringing on the second agents phone right away, since he's available. Here's the output from the queue from the CLI: [...] Has anyone seen this problem before or have a solution on it? Is it possible somehow to tell Asterisk to only send one queue'd call to the Agent at the time? Did you set autofill=yes in queues.conf? Philipp Kempgen -- http://www.das-asterisk-buch.de - http://www.the-asterisk-book.com Amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Geschäftsführer: Stefan Wintermeyer, Handelsregister: Neuwied B14998 -- ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users