[asterisk-users] Disabling Polycom "reject" and "DND" or disable Asterisk 486 "Busy Here" actions
Hi, I'm looking to disable rejecting calls from my call center employees. They are using Polycom phones. Is there a way to either disable the reject/DND features on the Polycom phones (don`t think so) or have the Asterisk PBX ignore "Got SIP response 486 "Busy Here" back from 12.23.34.45" response from specific phones/SIP registrations and just keep on ringing? Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Disabling Polycom "reject" and "DND" or disable Asterisk 486 "Busy Here" actions
On 07/28/2011 03:47 PM, Mike wrote: I’m looking to disable rejecting calls from my call center employees. They are using Polycom phones. Is there a way to either disable the reject/DND features on the Polycom phones (don`t think so) or have the Asterisk PBX ignore “Got SIP response 486 "Busy Here" back from 12.23.34.45” response from specific phones/SIP registrations and just keep on ringing? It is impossible for a SIP UAS to 'ignore' a '486 Busy Here' response. SIP phones are not dumb devices like traditional PBX phones, they are completely in control of their end of the call. If the phone sends a '486 Busy Here' response, it has already dropped the call. It *is* possible to disable quite a lot of Polycom phone features via the configuration file; I would suggest spending some quality time with the Administrator's Guide (and ensure you are running 3.x software on the phones) to find out if those features can be disabled. -- Kevin P. Fleming Digium, Inc. | Director of Software Technologies Jabber: kflem...@digium.com | SIP: kpflem...@digium.com | Skype: kpfleming 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA Check us out at www.digium.com & www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Disabling Polycom "reject" and "DND" or disable Asterisk 486 "Busy Here" actions
> -Original Message- > From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users- > boun...@lists.digium.com] On Behalf Of Mike > Sent: Thursday, July 28, 2011 3:47 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: [asterisk-users] Disabling Polycom "reject" and "DND" or disable > Asterisk 486 "Busy Here" actions > > > I'm looking to disable rejecting calls from my call center employees. They > are using Polycom phones. Is there a way to either disable the reject/DND > features on the Polycom phones (don`t think so) or have the Asterisk PBX > ignore "Got SIP response 486 "Busy Here" back from 12.23.34.45" response > from specific phones/SIP registrations and just keep on ringing? For Firmware 3.3.0 or later. voIpProt.SIP.serverFeatureControl.localProcessing.dnd="0" You may also have to add voIpProt.SIP.serverFeatureControl.dnd="1" Since Asterisk doesn't support the Polycom "server based DND" that should effectively disable DND. If you just want to disable the reject response use call.rejectBusyOnDnd="0" -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Disabling Polycom "reject" and "DND" or disable Asterisk 486 "Busy Here" actions
> > > I'm looking to disable rejecting calls from my call center employees. > > They are using Polycom phones. Is there a way to either disable the > > reject/DND features on the Polycom phones (don`t think so) or have the > > Asterisk PBX ignore "Got SIP response 486 "Busy Here" back from > > 12.23.34.45" response from specific phones/SIP registrations and just > > keep on ringing? > > It is impossible for a SIP UAS to 'ignore' a '486 Busy Here' response. > SIP phones are not dumb devices like traditional PBX phones, they are > completely in control of their end of the call. If the phone sends a > '486 Busy Here' response, it has already dropped the call. > > It *is* possible to disable quite a lot of Polycom phone features via the > configuration file; I would suggest spending some quality time with the > Administrator's Guide (and ensure you are running 3.x software on the > phones) to find out if those features can be disabled. > Thanks Kevin. The Polycom admin guide isn't new to me, but I have to admit I missed the relevant part, just found how to do this : voIpProt.SIP.use486forReject parameter. Unfortunately, that still leaves DND and the volume keys that cannot from what I can tell cannot be disabled, so call center agents can still pretend to work ;-) Regards, Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
