Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
Mark, Would it be possible for you to send me the messages file in the var/log/asterisk directory. If you want you are welcome to send it to the email address below. Connor Spiess Network Specialist cspi...@idea-ma.com -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 1:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Steve, Thanks for your thoughts. I am tearing out my last bit of hair on this one. We only use sip on our internal network to talk to the 7960s We are getting drops from no-cell phone hard wired phones too. Unfortunately There are too many drops for me to let this go. :( Mark On Jul 10, 2009, at 12:48 PM, Steve Totaro wrote: This is an age old Asterisk (and general telephony) problem. I can't blame it all on Asterisk. Never thought of the 5ess, filed in my memory bank as this is an age old problem. Too bad it happens with SIP providers and not just the little guys but XO for instance. I hear crackling. Cell phones drop all the time. On a bad day I get five dropped cell phone calls a day. Thanks, Steve Totaro On Fri, Jul 10, 2009 at 12:15 PM, Connor Spiess cspi...@idea- ma.com wrote: We had the same problem using a Digium T1 card. We switched the coding to from NI2 to 5ess and we haven't dropped a call since. You will have to check with your service provider to see if they do 5ess. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
Mark, We have also seen this in our lab environment and switched to 5ess and it has gone away. In places we've seen similar problems with NI2 we have had to spend a lot of time on the phone with the telco, unfortunately they never will tell exactly what they changed on their end. I will see what I can do to get you more info. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 1:24 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Conner, I contacted my telco and they report they have a: EWSD Siemens Central Office Which does not support 5ess Any other way around this? How did you determine changing to 5ess would fix your problem? Mark On Jul 10, 2009, at 12:15 PM, Connor Spiess wrote: We had the same problem using a Digium T1 card. We switched the coding to from NI2 to 5ess and we haven't dropped a call since. You will have to check with your service provider to see if they do 5ess. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
We had the same problem using a Digium T1 card. We switched the coding to from NI2 to 5ess and we haven't dropped a call since. You will have to check with your service provider to see if they do 5ess. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
This is an age old Asterisk (and general telephony) problem. I can't blame it all on Asterisk. Never thought of the 5ess, filed in my memory bank as this is an age old problem. Too bad it happens with SIP providers and not just the little guys but XO for instance. I hear crackling. Cell phones drop all the time. On a bad day I get five dropped cell phone calls a day. Thanks, Steve Totaro On Fri, Jul 10, 2009 at 12:15 PM, Connor Spiess cspi...@idea-ma.com wrote: We had the same problem using a Digium T1 card. We switched the coding to from NI2 to 5ess and we haven't dropped a call since. You will have to check with your service provider to see if they do 5ess. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
Conner, I contacted my telco and they report they have a: EWSD Siemens Central Office Which does not support 5ess Any other way around this? How did you determine changing to 5ess would fix your problem? Mark On Jul 10, 2009, at 12:15 PM, Connor Spiess wrote: We had the same problem using a Digium T1 card. We switched the coding to from NI2 to 5ess and we haven't dropped a call since. You will have to check with your service provider to see if they do 5ess. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
Steve, Thanks for your thoughts. I am tearing out my last bit of hair on this one. We only use sip on our internal network to talk to the 7960s We are getting drops from no-cell phone hard wired phones too. Unfortunately There are too many drops for me to let this go. :( Mark On Jul 10, 2009, at 12:48 PM, Steve Totaro wrote: This is an age old Asterisk (and general telephony) problem. I can't blame it all on Asterisk. Never thought of the 5ess, filed in my memory bank as this is an age old problem. Too bad it happens with SIP providers and not just the little guys but XO for instance. I hear crackling. Cell phones drop all the time. On a bad day I get five dropped cell phone calls a day. Thanks, Steve Totaro On Fri, Jul 10, 2009 at 12:15 PM, Connor Spiess cspi...@idea- ma.com wrote: We had the same problem using a Digium T1 card. We switched the coding to from NI2 to 5ess and we haven't dropped a call since. You will have to check with your service provider to see if they do 5ess. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
DSS? Ask them what other signaling they can support. I would escalate every day if I were you. It is the only way to get things done. Get it to the top and be mad, even if you are not. When fixed, PRAISE everyone from top to bottom. A level one tech will say Ah you are using Asterisk, we don't support that, or Sorry, our switch cannot do 5ESS (when it can but takes a bit of work). Thanks, Steve Totaro On Fri, Jul 10, 2009 at 2:24 PM, Mark Engelhardt ma...@intuitiveengineering.com wrote: Conner, I contacted my telco and they report they have a: EWSD Siemens Central Office Which does not support 5ess Any other way around this? How did you determine changing to 5ess would fix your problem? Mark On Jul 10, 2009, at 12:15 PM, Connor Spiess wrote: We had the same problem using a Digium T1 card. We switched the coding to from NI2 to 5ess and we haven't dropped a call since. You will have to check with your service provider to see if they do 5ess. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant.
More info on my dropped call issue: Here is a report on a dropped call from today: Call Started echoing then cut out Stats From the 7960 Stats Screen: RxCnt:011853 TxCnt:010204 MaxJtr: 762 RxLost: So, now I am starting to suspect that I have this problem: http://www.trixbox.org/forums/trixbox-forums/open-discussion/trixbox-ce-2-4-2-cisco-7960-7940-receiving-audio-drop-during-c Any suggestions? Mark On Jul 10, 2009, at 2:45 PM, Steve Totaro wrote: DSS? Ask them what other signaling they can support. I would escalate every day if I were you. It is the only way to get things done. Get it to the top and be mad, even if you are not. When fixed, PRAISE everyone from top to bottom. A level one tech will say Ah you are using Asterisk, we don't support that, or Sorry, our switch cannot do 5ESS (when it can but takes a bit of work). Thanks, Steve Totaro On Fri, Jul 10, 2009 at 2:24 PM, Mark Engelhardt ma...@intuitiveengineering.com wrote: Conner, I contacted my telco and they report they have a: EWSD Siemens Central Office Which does not support 5ess Any other way around this? How did you determine changing to 5ess would fix your problem? Mark On Jul 10, 2009, at 12:15 PM, Connor Spiess wrote: We had the same problem using a Digium T1 card. We switched the coding to from NI2 to 5ess and we haven't dropped a call since. You will have to check with your service provider to see if they do 5ess. Connor Spiess Network Specialist -Original Message- From: Mark Engelhardt [mailto:ma...@intuitiveengineering.com] Sent: Friday, July 10, 2009 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Call Problem -- Looking for ideas and a consultant. Hello Everyone. We have: Asterisk 1.4.21.2 zaptel-1.4.11 libpri-1.4.5 Sangoma A101D Connected to a PRI Cicso 7960G phones (About 30 of them) We have a problem with dropped calls that has going on for a long time. We get up to 5 dropped calls on a bad day. They all seem to be incoming calls. I have a recording of what my users report a dropped call sounds like right before it drops http://www.stepawayfromthecomputer.com/drop.wav Please have a listen to the recording and tell me what you think it means I am looking for any ideas as to what I should do to track this down. I would love a lead on a good consultant who can help fix this. Mark ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Mail was checked for spam by the Freeware Edition of No Spam Today! The Freeware Edition is free for personal and non-commercial use. You can remove this notice by purchasing a full license! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
