[asterisk-users] Mark queue agent as away
Hi, I have a queue with a number of (static) agents. Is there an easy way for an agent to indicate that she is away from her seat, so that her phone is not rung when a call comes in? And the converse, of course: be able to notify Asterisk when she is back and ready to accept calls? Regards, -- Raj -- Raj Mathur || r...@kandalaya.org || GPG: http://otheronepercent.blogspot.com || http://kandalaya.org || CC68 It is the mind that moves || http://schizoid.in || D17F -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Mark queue agent as away
On 01/03/2012 09:42 PM, Raj Mathur (राज माथुर) wrote: Hi, I have a queue with a number of (static) agents. Is there an easy way for an agent to indicate that she is away from her seat, so that her phone is not rung when a call comes in? And the converse, of course: be able to notify Asterisk when she is back and ready to accept calls? There's the PauseQueueMember function. You could write an extension that your agent can dial to, look up her Agent info via callerid or something, then pause her via that function. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
