[asterisk-users] Newbie: How to remote test a call prolem in an Asterisk site?
I will be installing Asterisk in a few offices which I don't have any colleagues over there to help me. Let's suppose I installed Asterisk in such a site. I tested it to my satisfaction and I went back to my home office. One day, a customer called me to say that he had a problem calling out or something. Is there any way I could test out the problem myself remotely (apart from READING the message on the console when the customer tested) or I just have to believe what the customer tells me? Can anyone share their experience with me please? ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Newbie: How to remote test a call prolem in an Asterisk site?
On 1 May 2008, at 08:17, Lee, John (Sydney) wrote: I will be installing Asterisk in a few offices which I don't have any colleagues over there to help me. Let's suppose I installed Asterisk in such a site. I tested it to my satisfaction and I went back to my home office. One day, a customer called me to say that he had a problem calling out or something. Is there any way I could test out the problem myself remotely (apart from READING the message on the console when the customer tested) or I just have to believe what the customer tells me? Can anyone share their experience with me please? Send the logs to a syslog server. logger.conf [logfiles] syslog.local0 = debug, warning, error, notice, verbose ... then configure a syslog program on the asterisk box to send syslogs to your centralised syslog server that you use for clients you support. You will then be able to see the log messages generated on your own equipment, without needing access to the asterisk box. However, you will need to log into the asterisk box to make changes as per your customers' requirements ! Andy ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Newbie: How to remote test a call prolem in an Asterisk site?
On Thu, May 01, 2008 at 05:17:17PM +1000, Lee, John (Sydney) wrote: I will be installing Asterisk in a few offices which I don't have any colleagues over there to help me. Let's suppose I installed Asterisk in such a site. I tested it to my satisfaction and I went back to my home office. One day, a customer called me to say that he had a problem calling out or something. Is there any way I could test out the problem myself remotely (apart from READING the message on the console when the customer tested) or I just have to believe what the customer tells me? Can anyone share their experience with me please? If you have access to the console you can do many things. For instance, you can originate test calls. Sensible use of log messages and debug messages is also very handy for troubleshooting. e.g: most channel drivers provide a verbose lower-level debug (sip, iax2, pri). There are other things you can do, depending on the specific issue. Your question is quite generic. -- Tzafrir Cohen icq#16849755 jabber:[EMAIL PROTECTED] +972-50-7952406 mailto:[EMAIL PROTECTED] http://www.xorcom.com iax:[EMAIL PROTECTED]/tzafrir ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
