Re: [asterisk-users] Possible bug - queue doesn't play hold music
On Wed, 2012-12-19 at 11:16 -0600, Richard Mudgett wrote: On Fri, 2012-12-14 at 15:16 +, Ishfaq Malik wrote: Hi Can someone else please check the following: We have installed asterisk 1.8.18.0 onto our development and test servers. They were previously on 1.8.7.0 When an inbound call executes a queue, I can see in the logs that the hold music is supposed to start playing but there is no sound. If the call is answered and the callee puts the caller on hold, I can see the same log message of hold music starting but this time the hold music can be heard. This is happening on both installations of 1.8.18.0. If other people are experiencing the same thing we can raise a bug on it. Log excerpts below with my comments after a # symbol -- Executing [s@ethn-xx-work:4] Queue(SIP/x.x.x.x-0061, test-ish,Tn,,,600) -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: no music heard == Using SIP RTP CoS mark 5 -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 answered SIP/x.x.x.x-0061 -- Stopped music on hold on SIP/x.x.x.x-0061 [2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: music can be heard [2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Stopped music on hold on SIP/x.x.x.x-0061 == Spawn extension (ethn-xx-work, s, 4) exited non-zero on 'SIP/x.x.x.x-0061' Really could do with a second opinion on this issue as it would quite a serious bug if it is one... The incoming call leg does not appear to be answered yet so I would not expect the caller to be able to hear MOH. Richard The queue command in the dialplan does not have the r option, therefore it should play the moh as specified in the queue's specific config rather than a ringing tone. This has been the behaviour in previous 1.8 and in 1.4. Also, why does the log indicate moh starting? -- Ishfaq Malik i...@pack-net.co.uk Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Possible bug - queue doesn't play hold music
On Thu, 2012-12-20 at 09:23 +, Ishfaq Malik wrote: On Wed, 2012-12-19 at 11:16 -0600, Richard Mudgett wrote: On Fri, 2012-12-14 at 15:16 +, Ishfaq Malik wrote: Hi Can someone else please check the following: We have installed asterisk 1.8.18.0 onto our development and test servers. They were previously on 1.8.7.0 When an inbound call executes a queue, I can see in the logs that the hold music is supposed to start playing but there is no sound. If the call is answered and the callee puts the caller on hold, I can see the same log message of hold music starting but this time the hold music can be heard. This is happening on both installations of 1.8.18.0. If other people are experiencing the same thing we can raise a bug on it. Log excerpts below with my comments after a # symbol -- Executing [s@ethn-xx-work:4] Queue(SIP/x.x.x.x-0061, test-ish,Tn,,,600) -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: no music heard == Using SIP RTP CoS mark 5 -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 answered SIP/x.x.x.x-0061 -- Stopped music on hold on SIP/x.x.x.x-0061 [2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: music can be heard [2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Stopped music on hold on SIP/x.x.x.x-0061 == Spawn extension (ethn-xx-work, s, 4) exited non-zero on 'SIP/x.x.x.x-0061' Really could do with a second opinion on this issue as it would quite a serious bug if it is one... The incoming call leg does not appear to be answered yet so I would not expect the caller to be able to hear MOH. Richard The queue command in the dialplan does not have the r option, therefore it should play the moh as specified in the queue's specific config rather than a ringing tone. This has been the behaviour in previous 1.8 and in 1.4. Also, why does the log indicate moh starting? My apologies, you are correct. Every other time I've used MoH in a queue it has been afetr a Playback or Background, both of which answer the channel... -- Ishfaq Malik i...@pack-net.co.uk Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Possible bug - queue doesn't play hold music
On Fri, 2012-12-14 at 15:16 +, Ishfaq Malik wrote: Hi Can someone else please check the following: We have installed asterisk 1.8.18.0 onto our development and test servers. They were previously on 1.8.7.0 When an inbound call executes a queue, I can see in the logs that the hold music is supposed to start playing but there is no sound. If the call is answered and the callee puts the caller on hold, I can see the same log message of hold music starting but this time the hold music can be heard. This is happening on both installations of 1.8.18.0. If other people are experiencing the same thing we can raise a bug on it. Log excerpts below with my comments after a # symbol -- Executing [s@ethn-xx-work:4] Queue(SIP/x.x.x.x-0061, test-ish,Tn,,,600) -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: no music heard == Using SIP RTP CoS mark 5 -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 answered SIP/x.x.x.x-0061 -- Stopped music on hold on SIP/x.x.x.x-0061 [2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: music can be heard [2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Stopped music on hold on SIP/x.x.x.x-0061 == Spawn extension (ethn-xx-work, s, 4) exited non-zero on 'SIP/x.x.x.x-0061' Really could do with a second opinion on this issue as it would quite a serious bug if it is one... -- Ishfaq Malik i...@pack-net.co.uk Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Possible bug - queue doesn't play hold music
On Fri, 2012-12-14 at 15:16 +, Ishfaq Malik wrote: Hi Can someone else please check the following: We have installed asterisk 1.8.18.0 onto our development and test servers. They were previously on 1.8.7.0 When an inbound call executes a queue, I can see in the logs that the hold music is supposed to start playing but there is no sound. If the call is answered and the callee puts the caller on hold, I can see the same log message of hold music starting but this time the hold music can be heard. This is happening on both installations of 1.8.18.0. If other people are experiencing the same thing we can raise a bug on it. Log excerpts below with my comments after a # symbol -- Executing [s@ethn-xx-work:4] Queue(SIP/x.x.x.x-0061, test-ish,Tn,,,600) -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: no music heard == Using SIP RTP CoS mark 5 -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 answered SIP/x.x.x.x-0061 -- Stopped music on hold on SIP/x.x.x.x-0061 [2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: music can be heard [2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Stopped music on hold on SIP/x.x.x.x-0061 == Spawn extension (ethn-xx-work, s, 4) exited non-zero on 'SIP/x.x.x.x-0061' Really could do with a second opinion on this issue as it would quite a serious bug if it is one... The incoming call leg does not appear to be answered yet so I would not expect the caller to be able to hear MOH. Richard -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Possible bug - queue doesn't play hold music
Hi Can someone else please check the following: We have installed asterisk 1.8.18.0 onto our development and test servers. They were previously on 1.8.7.0 When an inbound call executes a queue, I can see in the logs that the hold music is supposed to start playing but there is no sound. If the call is answered and the callee puts the caller on hold, I can see the same log message of hold music starting but this time the hold music can be heard. This is happening on both installations of 1.8.18.0. If other people are experiencing the same thing we can raise a bug on it. Log excerpts below with my comments after a # symbol -- Executing [s@ethn-xx-work:4] Queue(SIP/x.x.x.x-0061, test-ish,Tn,,,600) -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: no music heard == Using SIP RTP CoS mark 5 -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 is ringing -- SIP/101-0062 answered SIP/x.x.x.x-0061 -- Stopped music on hold on SIP/x.x.x.x-0061 [2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Started music on hold, class 'default', on SIP/x.x.x.x-0061 #comment: music can be heard [2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. -- Stopped music on hold on SIP/x.x.x.x-0061 == Spawn extension (ethn-xx-work, s, 4) exited non-zero on 'SIP/x.x.x.x-0061' -- Ishfaq Malik i...@pack-net.co.uk Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
