Re: [asterisk-users] Pull call out of queue
You could transfer to a dead-end extension that plays MOH and then transfer it back somewhere else. Or to a queue with no agents on (if you are using queues, most likely you are already monitoring queues, so this may make your workflow easier to live with). l. 2013/9/6 Todd R. : > Trying to figure out the best way to pull an active call out of a queue by > unique id and put it on hold. I don't want to put it on hold on the agent's > phone but I want it to be pulled away from the agent's phone and into > Asterisk limbo somewhere. > > Shortly after I want to pull the same call out of limbo and redirect it back > to either the same agent or another. > > I was thinking about call parking but, I think parking is more than I need > and it potentially introduces more complications. > > I will be doing this through the manager interface on Asterisk 1.8.x. > > Any ideas, thoughts or help would be greatly appreciated. > > Thanks in advance for any help. > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Pull call out of queue
On Sat, Sep 7, 2013 at 12:25 AM, Todd R. wrote: > Trying to figure out the best way to pull an active call out of a queue by > unique id and put it on hold. I don't want to put it on hold on the agent's > phone but I want it to be pulled away from the agent's phone and into > Asterisk limbo somewhere. > > Shortly after I want to pull the same call out of limbo and redirect it > back to either the same agent or another. > > I was thinking about call parking but, I think parking is more than I need > and it potentially introduces more complications. > > I will be doing this through the manager interface on Asterisk 1.8.x. > > Any ideas, thoughts or help would be greatly appreciated. > > Thanks in advance for any help. > Probably using following manager actions: CoreShowChannels (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_CoreShowChannels), Redirect (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Redirect) and Bridge (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Bridge) --Satish Barot Ahmedabad, India. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Pull call out of queue
Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere. Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another. I was thinking about call parking but, I think parking is more than I need and it potentially introduces more complications. I will be doing this through the manager interface on Asterisk 1.8.x. Any ideas, thoughts or help would be greatly appreciated. Thanks in advance for any help. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
