RE: [asterisk-users] Queue AddQueueMember()
> -Original Message- > From: Douglas Garstang > Sent: Friday, September 29, 2006 4:25 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [asterisk-users] Queue AddQueueMember() > > > > -Original Message- > > From: BJ Weschke [mailto:[EMAIL PROTECTED] > > Sent: Thursday, September 28, 2006 2:26 PM > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: Re: [asterisk-users] Queue AddQueueMember() > > > > > > On 9/28/06, Douglas Garstang <[EMAIL PROTECTED]> wrote: > > > All, > > > > > > I've recently been told that the AgentCallBacklogin() > > application is buggy, and I should not use it. Apparently I > > should use AddQueueMember() instead. I see though that > > AddQueueMember() does not take the location to call back as > > an argument. > > > > > > We have remote agents that are available via PSTN access > > only. With AgentCallBackLogin() they can enter their PSTN > > phone number, and Asterisk will call them back at that number > > when they get a queue call. Can AddQueueMember() do that? > > > > > > Is AgentCallBackLogin() going to be deprecated at some > > point? Will AddQueueMember() be improved to match the call > > back functionality of AgentCallBackLogin()? > > > > AgentCallBackLogin() is deprecated beginning with 1.4. You can use > > AddQueueMember() in combination with the Local/ channel to do what > > you're looking to do above. > > The queue function AgentCallBackLogin() would take the name > of an agent as an argument, and would log that agent into the > queue they where associated with. We programmed our > appearances on our Polycom phones to have a different > appearance for each queue, and we'd send the caller id of the > appearance as the name of the agent, thereby removing the > need for the agent to enter their agent number. > > I see though that the AddQueueMember() function requires a > queue name as an argument. That makes the dialplan logic more > complex as we somehow have to magically send the queue name > that this agent belongs to from the phone to the dialplan. I was really hoping for a response to this as I believe removing AgentCallbackLogin() is a -LOSS- of functionality! Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Queue AddQueueMember()
> -Original Message- > From: BJ Weschke [mailto:[EMAIL PROTECTED] > Sent: Thursday, September 28, 2006 2:26 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Queue AddQueueMember() > > > On 9/28/06, Douglas Garstang <[EMAIL PROTECTED]> wrote: > > All, > > > > I've recently been told that the AgentCallBacklogin() > application is buggy, and I should not use it. Apparently I > should use AddQueueMember() instead. I see though that > AddQueueMember() does not take the location to call back as > an argument. > > > > We have remote agents that are available via PSTN access > only. With AgentCallBackLogin() they can enter their PSTN > phone number, and Asterisk will call them back at that number > when they get a queue call. Can AddQueueMember() do that? > > > > Is AgentCallBackLogin() going to be deprecated at some > point? Will AddQueueMember() be improved to match the call > back functionality of AgentCallBackLogin()? > > AgentCallBackLogin() is deprecated beginning with 1.4. You can use > AddQueueMember() in combination with the Local/ channel to do what > you're looking to do above. The queue function AgentCallBackLogin() would take the name of an agent as an argument, and would log that agent into the queue they where associated with. We programmed our appearances on our Polycom phones to have a different appearance for each queue, and we'd send the caller id of the appearance as the name of the agent, thereby removing the need for the agent to enter their agent number. I see though that the AddQueueMember() function requires a queue name as an argument. That makes the dialplan logic more complex as we somehow have to magically send the queue name that this agent belongs to from the phone to the dialplan. Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue AddQueueMember()
On 9/28/06, Douglas Garstang <[EMAIL PROTECTED]> wrote: All, I've recently been told that the AgentCallBacklogin() application is buggy, and I should not use it. Apparently I should use AddQueueMember() instead. I see though that AddQueueMember() does not take the location to call back as an argument. We have remote agents that are available via PSTN access only. With AgentCallBackLogin() they can enter their PSTN phone number, and Asterisk will call them back at that number when they get a queue call. Can AddQueueMember() do that? Is AgentCallBackLogin() going to be deprecated at some point? Will AddQueueMember() be improved to match the call back functionality of AgentCallBackLogin()? AgentCallBackLogin() is deprecated beginning with 1.4. You can use AddQueueMember() in combination with the Local/ channel to do what you're looking to do above. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue AddQueueMember()
Douglas Garstang wrote: All, I've recently been told that the AgentCallBacklogin() application is buggy, and I should not use it. Apparently I should use AddQueueMember() instead. I see though that AddQueueMember() does not take the location to call back as an argument. Don't understand your comments: AddQueueMember(queuename[|interface[|penalty[|options]]]) interface = the device to use Example: AddQueueMember(techsupport|SIP/3000) We have remote agents that are available via PSTN access only. With AgentCallBackLogin() they can enter their PSTN phone number, and Asterisk will call them back at that number when they get a queue call. Can AddQueueMember() do that? I would imagine so. Example: AddQueueMember(techsupport|Zap/G3/SomeNumber) Even if not, use local channels to then dial the zap number. Is AgentCallBackLogin() going to be deprecated at some point? Will AddQueueMember() be improved to match the call back functionality of AgentCallBackLogin()? you are assuming that it doesn't already. Try it, you may like it. Douglas. Julian ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue AddQueueMember()
All, I've recently been told that the AgentCallBacklogin() application is buggy, and I should not use it. Apparently I should use AddQueueMember() instead. I see though that AddQueueMember() does not take the location to call back as an argument. We have remote agents that are available via PSTN access only. With AgentCallBackLogin() they can enter their PSTN phone number, and Asterisk will call them back at that number when they get a queue call. Can AddQueueMember() do that? Is AgentCallBackLogin() going to be deprecated at some point? Will AddQueueMember() be improved to match the call back functionality of AgentCallBackLogin()? Douglas. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
