Re: [asterisk-users] Two annoying bugs of asterisk ( sip in use and agentcallbacklogin)

2008-04-17 Thread Nestor A. Diaz
Vieri wrote:
 Did you try a show channels to see if there were
 stale channels for peer 200?

 I had the same problem you describe but it was due to
 hung channels (used * 1.4.18.1 with rtp*timeout and
 saw inuse peers during the pre-timeout periods even
 though the agents weren't on a call).
   
No, i don't , but how do do you fix this problem ? with rtp timeout ?

Slds.


-- 
Nestor A. Diaz
Ingeniero de Sistemas
Tel. +57 1-600-5490 x 211
Cel. +57 316-227-3593
Tel. SIP: sip:[EMAIL PROTECTED]
Email/MSN: [EMAIL PROTECTED]
http://www.tiendalinux.com/
Bogota, Colombia 


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Re: [asterisk-users] Two annoying bugs of asterisk ( sip in use and agentcallbacklogin)

2008-04-17 Thread Vieri

--- Nestor A. Diaz [EMAIL PROTECTED] wrote:

 Vieri wrote:
  Did you try a show channels to see if there were
  stale channels for peer 200?
 
  I had the same problem you describe but it was due
 to
  hung channels (used * 1.4.18.1 with rtp*timeout
 and
  saw inuse peers during the pre-timeout periods
 even
  though the agents weren't on a call).

 No, i don't , but how do do you fix this problem ?
 with rtp timeout ?

rtp*timeout for sip peers is not a fix but a
workaround.
Try to set both values and reload sip.
Then when you witness what you posted try doing a
core show channels. You can then try to soft
hangup a stuck channel or wait for the rtp*timeouts.



  

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Re: [asterisk-users] Two annoying bugs of asterisk ( sip in use and agentcallbacklogin)

2008-04-17 Thread Nestor A. Diaz
ok, thanks, does rtp*timeout work if i have canreinvite=yes ? since rtp 
traffic is not passing thought asterisk, or i have to put canreinvite=no ?

slds.
 rtp*timeout for sip peers is not a fix but a
 workaround.
 Try to set both values and reload sip.
 Then when you witness what you posted try doing a
 core show channels. You can then try to soft
 hangup a stuck channel or wait for the rtp*timeouts.



   
 
 Be a better friend, newshound, and 
 know-it-all with Yahoo! Mobile.  Try it now.  
 http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

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-- 
Nestor A. Diaz
Ingeniero de Sistemas
Tel. +57 1-600-5490 x 211
Cel. +57 316-227-3593
Tel. SIP: sip:[EMAIL PROTECTED]
Email/MSN: [EMAIL PROTECTED]
http://www.tiendalinux.com/
Bogota, Colombia 


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Re: [asterisk-users] Two annoying bugs of asterisk ( sip in use and agentcallbacklogin)

2008-04-17 Thread Vieri

--- Nestor A. Diaz [EMAIL PROTECTED] wrote:

 ok, thanks, does rtp*timeout work if i have
 canreinvite=yes ? since rtp 
 traffic is not passing thought asterisk, or i have
 to put canreinvite=no ?

In my setup it doesn't really matter since calls are
coming in through PSTN-IVR-QUEUE-SIP
AGENT-TRANSFERS THROUGH ZAP PRI TO ANOTHER PBX.



  

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[asterisk-users] Two annoying bugs of asterisk ( sip in use and agentcallbacklogin)

2008-04-16 Thread Nestor A. Diaz
Hello Asterisk People,

I have two annoying bugs in asterisk, that i want to know if some of you 
have already found a way to fix:

Background: Asterisk 1.4.18.1 Debian package back ported to Debian etch.

1. I use a queue with just on sip device, one call at a time, however 
and without reason just after some couple of hours the sip device show 
in use and then no calls are transfered from the queue to the sip 
device, i do a sip show inuse and this is the result:asterisk -rx sip 
show inuse
* User name   In use  Limit
200 0   3
* Peer name   In use  Limit
200 1/0 3

Simple workaround: delete sip 200 entry from sip.conf, reload sip.conf, 
recreate 200 extensions and reload sip.conf

Not so nice thing to do

2. AgentCallBack

I know i shouldn't have to use this function, since it is deprecated but 
lets comment the behavior

Everything works fine, but when there are calls waiting in the queue, 
and the agent log in using this function, the agent is able to take the 
call , but the system log off immediately after the agent hang up the call.

No solution at the moment, just login in and log in until there are no 
waiting calls, for the agent to not be kicked off.

Slds.

-- 
Nestor A. Diaz
Ingeniero de Sistemas
Tel. +57 1-600-5490 x 211
Cel. +57 316-227-3593
Tel. SIP: sip:[EMAIL PROTECTED]
Email/MSN: [EMAIL PROTECTED]
http://www.tiendalinux.com/
Bogota, Colombia 


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Re: [asterisk-users] Two annoying bugs of asterisk ( sip in use and agentcallbacklogin)

2008-04-16 Thread Mojo with Horan Company, LLC
Nestor A. Diaz wrote:
 1. I use a queue with just on sip device, one call at a time, however 
 and without reason just after some couple of hours the sip device show 
 in use and then no calls are transfered from the queue to the sip 
 device, i do a sip show inuse and this is the result:asterisk -rx sip 
 show inuse
 * User name   In use  Limit
 200 0   3
 * Peer name   In use  Limit
 200 1/0 3

 Simple workaround: delete sip 200 entry from sip.conf, reload sip.conf, 
 recreate 200 extensions and reload sip.conf
   
Does a simple sip reload work, or do you really need to go to all the 
trouble of removing the peer definition?


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Re: [asterisk-users] Two annoying bugs of asterisk ( sip in use and agentcallbacklogin)

2008-04-16 Thread Nestor A. Diaz
Mojo with Horan  Company, LLC wrote:
 Nestor A. Diaz wrote:
   
 1. I use a queue with just on sip device, one call at a time, however 
 and without reason just after some couple of hours the sip device show 
 in use and then no calls are transfered from the queue to the sip 
 device, i do a sip show inuse and this is the result:asterisk -rx sip 
 show inuse
 * User name   In use  Limit
 200 0   3
 * Peer name   In use  Limit
 200 1/0 3

 Simple workaround: delete sip 200 entry from sip.conf, reload sip.conf, 
 recreate 200 extensions and reload sip.conf
   
 
 Does a simple sip reload work, or do you really need to go to all the 
 trouble of removing the peer definition?

   
sip reload doesn't work, that's what i have to remove the peer 
definition, reload, recreate and reload.

slds.

-- 
Nestor A. Diaz
Ingeniero de Sistemas
Tel. +57 1-600-5490 x 211
Cel. +57 316-227-3593
Tel. SIP: sip:[EMAIL PROTECTED]
Email/MSN: [EMAIL PROTECTED]
http://www.tiendalinux.com/
Bogota, Colombia 


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Re: [asterisk-users] Two annoying bugs of asterisk ( sip in use and agentcallbacklogin)

2008-04-16 Thread Vieri

--- Nestor A. Diaz [EMAIL PROTECTED] wrote:

 Mojo with Horan  Company, LLC wrote:
  Nestor A. Diaz wrote:

  1. I use a queue with just on sip device, one
 call at a time, however 
  and without reason just after some couple of
 hours the sip device show 
  in use and then no calls are transfered from the
 queue to the sip 
  device, i do a sip show inuse and this is the
 result:asterisk -rx sip 
  show inuse
  * User name   In use  Limit
  200 0   3
  * Peer name   In use  Limit
  200 1/0 3

Did you try a show channels to see if there were
stale channels for peer 200?

I had the same problem you describe but it was due to
hung channels (used * 1.4.18.1 with rtp*timeout and
saw inuse peers during the pre-timeout periods even
though the agents weren't on a call).



  

Be a better friend, newshound, and 
know-it-all with Yahoo! Mobile.  Try it now.  
http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

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