Re: [Asterisk-Users] Chagres Technologies, Inc
On Saturday 10 January 2004 10:22 pm, Sean Cheesman wrote: > time to take this off-list. Pleeze! -- Steve __ You actually need to constantly be alert and willing to handle things, or life will find a way to get you good! ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Chagres Technologies, Inc
time to take this off-list. -Original Message- From: mattf [mailto:[EMAIL PROTECTED] Sent: Saturday, January 10, 2004 10:05 PM To: '[EMAIL PROTECTED]' Subject: RE: [Asterisk-Users] Chagres Technologies, Inc Hello, I have the shipping numbers for the first 2 shipments of 40 phones but I do not for the last 20 can you please send that to me as well as the serial numbers of all 100 phones. and I have tried calling you, the week before Christmas. I left a message and received no call back. MATT--- -Original Message- From: John Brown (CV) [mailto:[EMAIL PROTECTED] Sent: Saturday, January 10, 2004 2:57 PM To: [EMAIL PROTECTED] Subject: Re: [Asterisk-Users] Chagres Technologies, Inc Hi List, Matt hasn't contacted us directly about this. I've responded to his previous statement that he hasn't recevied the last 20 units, and never heard back from him. Matt, again, if this is an issue please do contact us. Our CDR and SMTP logs show no such attempt. Our inventory records show 100 Grandstream Serial Numbers have been shipped to you, along with tracking numbers. +1 505 830 1200 Office Number, Auto Attendent answers Pressing 0 takes you to a operator M-F 9-5 MDT (GMT-7) orders at chagres dot net gets email into the order admin which replies within 1 biz day and you should get a auto reply. our email system now auto replys to help verify that your email did reach us. If you don't get an auto reply to the sales or order role accounts then our SMTP box didn't get your email. On Sat, Jan 10, 2004 at 12:57:43AM -0500, mattf wrote: > As I've said several times on this list[insert usual apology here], I still > haven't received the last 20 of 100 phones I ordered over 2 months > ago. If > you get a hold of them please let me know > > MATT--- > > > -Original Message- > From: mikeu [mailto:[EMAIL PROTECTED] > Sent: Saturday, January 10, 2004 12:41 AM > To: [EMAIL PROTECTED] > Subject: [Asterisk-Users] Chagres Technologies, Inc > > > > Anyone else having problems getting product from Chagres? They took > my payment almost two months ago and I still have not seen hardware. > They have > been horribly unresponsive to my e-mails. > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Chagres Technologies, Inc
Hello, I have the shipping numbers for the first 2 shipments of 40 phones but I do not for the last 20 can you please send that to me as well as the serial numbers of all 100 phones. and I have tried calling you, the week before Christmas. I left a message and received no call back. MATT--- -Original Message- From: John Brown (CV) [mailto:[EMAIL PROTECTED] Sent: Saturday, January 10, 2004 2:57 PM To: [EMAIL PROTECTED] Subject: Re: [Asterisk-Users] Chagres Technologies, Inc Hi List, Matt hasn't contacted us directly about this. I've responded to his previous statement that he hasn't recevied the last 20 units, and never heard back from him. Matt, again, if this is an issue please do contact us. Our CDR and SMTP logs show no such attempt. Our inventory records show 100 Grandstream Serial Numbers have been shipped to you, along with tracking numbers. +1 505 830 1200 Office Number, Auto Attendent answers Pressing 0 takes you to a operator M-F 9-5 MDT (GMT-7) orders at chagres dot net gets email into the order admin which replies within 1 biz day and you should get a auto reply. our email system now auto replys to help verify that your email did reach us. If you don't get an auto reply to the sales or order role accounts then our SMTP box didn't get your email. On Sat, Jan 10, 2004 at 12:57:43AM -0500, mattf wrote: > As I've said several times on this list[insert usual apology here], I still > haven't received the last 20 of 100 phones I ordered over 2 months ago. If > you get a hold of them please let me know > > MATT--- > > > -Original Message- > From: mikeu [mailto:[EMAIL PROTECTED] > Sent: Saturday, January 10, 2004 12:41 AM > To: [EMAIL PROTECTED] > Subject: [Asterisk-Users] Chagres Technologies, Inc > > > > Anyone else having problems getting product from Chagres? They took my > payment almost two months ago and I still have not seen hardware. They have > been horribly unresponsive to my e-mails. > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Chagres Technologies, Inc
John, Take your discussion off list... It is way off topic. I think you do yourself more harm than good by responding to these issues on list. If you want to build confidence in your company then ask your satisfied customers to reccommend you and give their testimonials regarding your speedy service and support. BUT don't get into these arguments. Respectifully Robert John Brown (CV) said: > rick, i didn't say that they couldn't have sent email > from another location. certainly yahoo and msn are > harder to deal with. > > Yes, rick you can do some tracing the way I mentioned. > > lets see:dig routers.com mx > routers.com.4H IN MX10 texas.routers.com. > > ;; AUTHORITY SECTION: > routers.com.4H IN NSdns.inetnebr.com. > routers.com.4H IN NStexas.routers.com. > > ;; ADDITIONAL SECTION: > texas.routers.com. 2D IN A 206.222.193.73 > dns.inetnebr.com. 2D IN A 199.184.119.1 > > > hmm, so i would expect to see email from texas.routers.com > or from some device within 206.222.193.xxx at a min. > (which would cover your machine called vegas.) > > I would expect that a grep -i routers.com mailbox > would produce output that showed mail from that domain. > > I would expect that a grep 192.222.206 db.rbl.ct > would either show something in that block as being a > locatlly flagged spam source, or show nothing, which means > we didn't block it > > i would expect that a grep 206.222.192 /var/log/security > (freebsd ipfw logs) would show something since we have a > rule called permit log tcp from any to mailserver 25 > > I would expect that a grep routers.com /var/log/maillog > which logs the smtp sessions to show something. > > If I didnt' get a hit on any of those, I think its pretty > safe to say I didn't get the email, something is broken. > > All I'm saying is that based on the information we have > for that customer, I can and do check our logs to see if > something got dropped. > > > Almost half of the customers that had issues have their > IP's listed in multiple different RBL's So instead of > dropping those emails, now we have to put them into > a seperate folder and manually check them. we get close > to 2800 spam messages a day into those folders. > > If they sent from hotmail or yahoo, then about the only > thing I can do is grep for there email addy string. > > and yes rich, i'm involved with security issues as > well and have a clear understanding of how packets > move, and what tools I have on my network that allow > me to see whats happening. > > cheers > > > On Sat, Jan 10, 2004 at 03:37:15PM -0600, Rich Adamson wrote: >> common on john, stop the bs. we all know email can be sent >> from hundreds of different valid accounts that you can't >> trace that way (yahoo and msn as just two), and those of >> us that have been involved with security understand it >> rather well. >> >> >> > its simple, >> > i can lookup the MX for his zone, then look up the >> > A RR for each MX, and then search the logs for IP's >> > or I can even expand the search to look for CIDR prefixes. >> > >> > I can also lookup in my private RBL, any query my SMTP >> > machine would have made to see if his IP(s) are spam >> > sources or not. >> > >> > If I don't see packets from those IP(s), or from >> > his MX's, or from his domain, then I'm going to assume >> > no packets where received. >> > >> > cheers >> > >> > >> > On Sat, Jan 10, 2004 at 03:23:13PM -0500, admin wrote: >> > > Sorry, but how can you ID his inbound packets? >> > > >> > > >> > > - Original Message - >> > > From: "admin" <[EMAIL PROTECTED]> >> > > To: <[EMAIL PROTECTED]> >> > > Sent: Saturday, January 10, 2004 3:17 PM >> > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc >> > > >> > > >> > > > Just refund the guy his money... >> > > > - Original Message - >> > > > From: " John Brown (CV)" <[EMAIL PROTECTED]> >> > > > To: <[EMAIL PROTECTED]> >> > > > Sent: Saturday, January 10, 2004 2:46 PM >> > > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc >> > > > >> > > > >> > > > > For the list, >> > > > > >> > > > > Mike r
Re: [Asterisk-Users] Chagres Technologies, Inc
rick, i didn't say that they couldn't have sent email from another location. certainly yahoo and msn are harder to deal with. Yes, rick you can do some tracing the way I mentioned. lets see:dig routers.com mx routers.com.4H IN MX10 texas.routers.com. ;; AUTHORITY SECTION: routers.com.4H IN NSdns.inetnebr.com. routers.com.4H IN NStexas.routers.com. ;; ADDITIONAL SECTION: texas.routers.com. 2D IN A 206.222.193.73 dns.inetnebr.com. 2D IN A 199.184.119.1 hmm, so i would expect to see email from texas.routers.com or from some device within 206.222.193.xxx at a min. (which would cover your machine called vegas.) I would expect that a grep -i routers.com mailbox would produce output that showed mail from that domain. I would expect that a grep 192.222.206 db.rbl.ct would either show something in that block as being a locatlly flagged spam source, or show nothing, which means we didn't block it i would expect that a grep 206.222.192 /var/log/security (freebsd ipfw logs) would show something since we have a rule called permit log tcp from any to mailserver 25 I would expect that a grep routers.com /var/log/maillog which logs the smtp sessions to show something. If I didnt' get a hit on any of those, I think its pretty safe to say I didn't get the email, something is broken. All I'm saying is that based on the information we have for that customer, I can and do check our logs to see if something got dropped. Almost half of the customers that had issues have their IP's listed in multiple different RBL's So instead of dropping those emails, now we have to put them into a seperate folder and manually check them. we get close to 2800 spam messages a day into those folders. If they sent from hotmail or yahoo, then about the only thing I can do is grep for there email addy string. and yes rich, i'm involved with security issues as well and have a clear understanding of how packets move, and what tools I have on my network that allow me to see whats happening. cheers On Sat, Jan 10, 2004 at 03:37:15PM -0600, Rich Adamson wrote: > common on john, stop the bs. we all know email can be sent > from hundreds of different valid accounts that you can't > trace that way (yahoo and msn as just two), and those of > us that have been involved with security understand it > rather well. > > > > its simple, > > i can lookup the MX for his zone, then look up the > > A RR for each MX, and then search the logs for IP's > > or I can even expand the search to look for CIDR prefixes. > > > > I can also lookup in my private RBL, any query my SMTP > > machine would have made to see if his IP(s) are spam > > sources or not. > > > > If I don't see packets from those IP(s), or from > > his MX's, or from his domain, then I'm going to assume > > no packets where received. > > > > cheers > > > > > > On Sat, Jan 10, 2004 at 03:23:13PM -0500, admin wrote: > > > Sorry, but how can you ID his inbound packets? > > > > > > > > > - Original Message - > > > From: "admin" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Saturday, January 10, 2004 3:17 PM > > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > > > > Just refund the guy his money... > > > > - Original Message - > > > > From: " John Brown (CV)" <[EMAIL PROTECTED]> > > > > To: <[EMAIL PROTECTED]> > > > > Sent: Saturday, January 10, 2004 2:46 PM > > > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > > > > > > > For the list, > > > > > > > > > > Mike received a partial order shipped 15-Dec, SN ending 4CD8. > > > > > > > > > > Mike received email replies on 3-Dec and 17-Dec advising him > > > > > on his order. > > > > > > > > > > Mike ack'd those emails. > > > > > > > > > > This is the first time we have heard anything (phone calls or email) > > > > > from Mike since 17-Dec. Our CDR and SMTP logs show no inbound packets > > > > > or calls. > > > > > > > > > > Mike has been sent a private email and has been advised that > > > > > we will be issuing him a refund on product not received. > > > > > > > > > > I can only say that there is a human that answers the phones > &
Re: [Asterisk-Users] Chagres Technologies, Inc
common on john, stop the bs. we all know email can be sent from hundreds of different valid accounts that you can't trace that way (yahoo and msn as just two), and those of us that have been involved with security understand it rather well. > its simple, > i can lookup the MX for his zone, then look up the > A RR for each MX, and then search the logs for IP's > or I can even expand the search to look for CIDR prefixes. > > I can also lookup in my private RBL, any query my SMTP > machine would have made to see if his IP(s) are spam > sources or not. > > If I don't see packets from those IP(s), or from > his MX's, or from his domain, then I'm going to assume > no packets where received. > > cheers > > > On Sat, Jan 10, 2004 at 03:23:13PM -0500, admin wrote: > > Sorry, but how can you ID his inbound packets? > > > > > > - Original Message - > > From: "admin" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Saturday, January 10, 2004 3:17 PM > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > Just refund the guy his money... > > > ----- Original Message ----- > > > From: " John Brown (CV)" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Saturday, January 10, 2004 2:46 PM > > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > > > > For the list, > > > > > > > > Mike received a partial order shipped 15-Dec, SN ending 4CD8. > > > > > > > > Mike received email replies on 3-Dec and 17-Dec advising him > > > > on his order. > > > > > > > > Mike ack'd those emails. > > > > > > > > This is the first time we have heard anything (phone calls or email) > > > > from Mike since 17-Dec. Our CDR and SMTP logs show no inbound packets > > > > or calls. > > > > > > > > Mike has been sent a private email and has been advised that > > > > we will be issuing him a refund on product not received. > > > > > > > > I can only say that there is a human that answers the phones > > > > at Chagres M-F 9-5 MDT (GMT-7). > > > > > > > > I think I'll change the Auto-Attendent so that it says > > > > "For a Human press 0", instead of "To reach an operator > > > > press 0". Most people don't seem to press 0 > > > > > > > > for order status: orders AT chagres dot net, > > > > > > > > or call +1 505 830 1200 and please do leave good > > > > information (name, phone number, what you ordered) > > > > we don't always receive enough info to respond back > > > > (missing phone numbers or complete names are common) > > > > > > > > If you have any issue you can call my direct number at > > > > +1 505 998 0567. Thats my desk, ring it. > > > > > > > > cheers, > > > > > > > > john > > > > > > > > On Sat, Jan 10, 2004 at 12:08:14PM -0600, mikeu wrote: > > > > > My experience has been one of unresponsiveness to my e-mails. I have > > > > > ordered and received devices from other providers in the time I have > > > been > > > > > waiting for Chagres. As of now, based on my experiences and those of > > > others > > > > > that I have heard from I would highly recommend avoiding Chagres and > > Mr. > > > > > Brown. All I want now is a refund. > > > > > > > > > > Mike > > > > > > > > > > > > > > > -Original Message- > > > > > From: [EMAIL PROTECTED] > > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Olle E. > > > > > Johansson > > > > > Sent: Saturday, January 10, 2004 3:22 AM > > > > > To: [EMAIL PROTECTED] > > > > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > > > > Mail John Brown at Chagres. [EMAIL PROTECTED] > > > > > > > > > > He usually responds quickly and I get information about where my > > > products > > > > > are. > > > > > Yes, I also have rest orders, but I have acceptable responses on why > > and > > > > > when > > > > > they are expected to arrive in this snowy winter
Re: [Asterisk-Users] Chagres Technologies, Inc
its simple, i can lookup the MX for his zone, then look up the A RR for each MX, and then search the logs for IP's or I can even expand the search to look for CIDR prefixes. I can also lookup in my private RBL, any query my SMTP machine would have made to see if his IP(s) are spam sources or not. If I don't see packets from those IP(s), or from his MX's, or from his domain, then I'm going to assume no packets where received. cheers On Sat, Jan 10, 2004 at 03:23:13PM -0500, admin wrote: > Sorry, but how can you ID his inbound packets? > > > - Original Message - > From: "admin" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, January 10, 2004 3:17 PM > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > Just refund the guy his money... > > - Original Message - > > From: " John Brown (CV)" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Saturday, January 10, 2004 2:46 PM > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > For the list, > > > > > > Mike received a partial order shipped 15-Dec, SN ending 4CD8. > > > > > > Mike received email replies on 3-Dec and 17-Dec advising him > > > on his order. > > > > > > Mike ack'd those emails. > > > > > > This is the first time we have heard anything (phone calls or email) > > > from Mike since 17-Dec. Our CDR and SMTP logs show no inbound packets > > > or calls. > > > > > > Mike has been sent a private email and has been advised that > > > we will be issuing him a refund on product not received. > > > > > > I can only say that there is a human that answers the phones > > > at Chagres M-F 9-5 MDT (GMT-7). > > > > > > I think I'll change the Auto-Attendent so that it says > > > "For a Human press 0", instead of "To reach an operator > > > press 0". Most people don't seem to press 0 > > > > > > for order status: orders AT chagres dot net, > > > > > > or call +1 505 830 1200 and please do leave good > > > information (name, phone number, what you ordered) > > > we don't always receive enough info to respond back > > > (missing phone numbers or complete names are common) > > > > > > If you have any issue you can call my direct number at > > > +1 505 998 0567. Thats my desk, ring it. > > > > > > cheers, > > > > > > john > > > > > > On Sat, Jan 10, 2004 at 12:08:14PM -0600, mikeu wrote: > > > > My experience has been one of unresponsiveness to my e-mails. I have > > > > ordered and received devices from other providers in the time I have > > been > > > > waiting for Chagres. As of now, based on my experiences and those of > > others > > > > that I have heard from I would highly recommend avoiding Chagres and > Mr. > > > > Brown. All I want now is a refund. > > > > > > > > Mike > > > > > > > > > > > > -Original Message- > > > > From: [EMAIL PROTECTED] > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Olle E. > > > > Johansson > > > > Sent: Saturday, January 10, 2004 3:22 AM > > > > To: [EMAIL PROTECTED] > > > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > > Mail John Brown at Chagres. [EMAIL PROTECTED] > > > > > > > > He usually responds quickly and I get information about where my > > products > > > > are. > > > > Yes, I also have rest orders, but I have acceptable responses on why > and > > > > when > > > > they are expected to arrive in this snowy winterland... > > > > > > > > /O > > > > > > > > ___ > > > > Asterisk-Users mailing list > > > > [EMAIL PROTECTED] > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > To UNSUBSCRIBE or update options visit: > > > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > ___ > > > > Asterisk-Users mailing list > > > > [EMAIL PROTECTED] > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > To UNSUBSCRIBE or update options visit: > > > >http://
Re: [Asterisk-Users] Chagres Technologies, Inc
Hi, You have read a small sample of posts. With over 300 customers there are maybe 25 to 30 in Nov that had issues. Thats less than 10 percent. And for Dec, our order lead times have gotten back on track. The average turn around time for an order in Jan 2004 is 2.1 business days. Compare that to over 18 days for Nov when we had internal issues. Our goal is 1.0 business day for order shipment. These are averages and certainly some people had to wait longer than 18 days for an order. Cheers On Sat, Jan 10, 2004 at 03:21:26PM -0500, admin wrote: > I would feel sympathetic to Chagres Technologies but I have read many many > posts to the same effect. If you are going to take someone's money then > follow through on your service or product in a timely manner. If you > cannot, close your business and stop taking people's money. > > > - Original Message - > From: " John Brown (CV)" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, January 10, 2004 2:56 PM > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > Hi List, > > > > Matt hasn't contacted us directly about this. I've > > responded to his previous statement that he hasn't > > recevied the last 20 units, and never heard back from > > him. > > > > Matt, again, if this is an issue please do contact us. > > Our CDR and SMTP logs show no such attempt. > > > > Our inventory records show 100 Grandstream Serial Numbers > > have been shipped to you, along with tracking numbers. > > > > +1 505 830 1200 Office Number, Auto Attendent answers > > Pressing 0 takes you to a operator > > M-F 9-5 MDT (GMT-7) > > > > orders at chagres dot net gets email into the order admin > >which replies within 1 biz day > >and you should get a auto reply. > > > > our email system now auto replys to help verify that your > > email did reach us. If you don't get an auto reply to > > the sales or order role accounts then our SMTP box didn't > > get your email. > > > > > > > > On Sat, Jan 10, 2004 at 12:57:43AM -0500, mattf wrote: > > > > > As I've said several times on this list[insert usual apology here], I > still > > > haven't received the last 20 of 100 phones I ordered over 2 months ago. > If > > > you get a hold of them please let me know > > > > > > MATT--- > > > > > > > > > -Original Message- > > > From: mikeu [mailto:[EMAIL PROTECTED] > > > Sent: Saturday, January 10, 2004 12:41 AM > > > To: [EMAIL PROTECTED] > > > Subject: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > > > > > > Anyone else having problems getting product from Chagres? They took my > > > payment almost two months ago and I still have not seen hardware. They > have > > > been horribly unresponsive to my e-mails. > > > > > > ___ > > > Asterisk-Users mailing list > > > [EMAIL PROTECTED] > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > ___ > > > Asterisk-Users mailing list > > > [EMAIL PROTECTED] > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > >http://lists.digium.com/mailman/listinfo/asterisk-users > > ___ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Chagres Technologies, Inc
just drop it! it is for them to iron out! and for the record, I received my order
within a week of placing the order.
-Original Message-
From: admin [mailto:[EMAIL PROTECTED]
Sent: Sat 1/10/2004 3:23 PM
To: [EMAIL PROTECTED]
Cc:
Subject: Re: [Asterisk-Users] Chagres Technologies, Inc
Sorry, but how can you ID his inbound packets?
- Original Message -
From: "admin" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, January 10, 2004 3:17 PM
Subject: Re: [Asterisk-Users] Chagres Technologies, Inc
> Just refund the guy his money...
> - Original Message -
> From: " John Brown (CV)" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Saturday, January 10, 2004 2:46 PM
> Subject: Re: [Asterisk-Users] Chagres Technologies, Inc
>
>
> > For the list,
> >
> > Mike received a partial order shipped 15-Dec, SN ending 4CD8.
> >
> > Mike received email replies on 3-Dec and 17-Dec advising him
> > on his order.
> >
> > Mike ack'd those emails.
> >
> > This is the first time we have heard anything (phone calls or email)
> > from Mike since 17-Dec. Our CDR and SMTP logs show no inbound packets
> > or calls.
> >
> > Mike has been sent a private email and has been advised that
> > we will be issuing him a refund on product not received.
> >
> > I can only say that there is a human that answers the phones
> > at Chagres M-F 9-5 MDT (GMT-7).
> >
> > I think I'll change the Auto-Attendent so that it says
> > "For a Human press 0", instead of "To reach an operator
> > press 0". Most people don't seem to press 0
> >
> > for order status: orders AT chagres dot net,
> >
> > or call +1 505 830 1200 and please do leave good
> > information (name, phone number, what you ordered)
> > we don't always receive enough info to respond back
> > (missing phone numbers or complete names are common)
> >
> > If you have any issue you can call my direct number at
> > +1 505 998 0567. Thats my desk, ring it.
> >
> > cheers,
> >
> > john
> >
> > On Sat, Jan 10, 2004 at 12:08:14PM -0600, mikeu wrote:
> > > My experience has been one of unresponsiveness to my e-mails. I have
> > > ordered and received devices from other providers in the time I have
> been
> > > waiting for Chagres. As of now, based on my experiences and those of
> others
> > > that I have heard from I would highly recommend avoiding Chagres and
Mr.
> > > Brown. All I want now is a refund.
> > >
> > > Mike
> > >
> > >
> > > -Original Message-
> > > From: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Olle E.
> > > Johansson
> > > Sent: Saturday, January 10, 2004 3:22 AM
> > > To: [EMAIL PROTECTED]
> > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc
> > >
> > > Mail John Brown at Chagres. [EMAIL PROTECTED]
> > >
> > > He usually responds quickly and I get information about where my
> products
> > > are.
> > > Yes, I also have rest orders, but I have acceptable responses on why
and
> > > when
> > > they are expected to arrive in this snowy winterland...
> > >
> > > /O
> > >
> > > ___
> > > Asterisk-Users mailing list
> > > [EMAIL PROTECTED]
> > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > To UNSUBSCRIBE or update options visit:
> > >http://lists.digium.com/mailman/listinfo/asterisk-users
> > >
> > > ___
> > > Asterisk-Users mailing list
> > > [EMAIL PROTECTED]
> > &
Re: [Asterisk-Users] Chagres Technologies, Inc
Sorry, but how can you ID his inbound packets? - Original Message - From: "admin" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, January 10, 2004 3:17 PM Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > Just refund the guy his money... > - Original Message - > From: " John Brown (CV)" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, January 10, 2004 2:46 PM > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > For the list, > > > > Mike received a partial order shipped 15-Dec, SN ending 4CD8. > > > > Mike received email replies on 3-Dec and 17-Dec advising him > > on his order. > > > > Mike ack'd those emails. > > > > This is the first time we have heard anything (phone calls or email) > > from Mike since 17-Dec. Our CDR and SMTP logs show no inbound packets > > or calls. > > > > Mike has been sent a private email and has been advised that > > we will be issuing him a refund on product not received. > > > > I can only say that there is a human that answers the phones > > at Chagres M-F 9-5 MDT (GMT-7). > > > > I think I'll change the Auto-Attendent so that it says > > "For a Human press 0", instead of "To reach an operator > > press 0". Most people don't seem to press 0 > > > > for order status: orders AT chagres dot net, > > > > or call +1 505 830 1200 and please do leave good > > information (name, phone number, what you ordered) > > we don't always receive enough info to respond back > > (missing phone numbers or complete names are common) > > > > If you have any issue you can call my direct number at > > +1 505 998 0567. Thats my desk, ring it. > > > > cheers, > > > > john > > > > On Sat, Jan 10, 2004 at 12:08:14PM -0600, mikeu wrote: > > > My experience has been one of unresponsiveness to my e-mails. I have > > > ordered and received devices from other providers in the time I have > been > > > waiting for Chagres. As of now, based on my experiences and those of > others > > > that I have heard from I would highly recommend avoiding Chagres and Mr. > > > Brown. All I want now is a refund. > > > > > > Mike > > > > > > > > > -Original Message- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of Olle E. > > > Johansson > > > Sent: Saturday, January 10, 2004 3:22 AM > > > To: [EMAIL PROTECTED] > > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > > > Mail John Brown at Chagres. [EMAIL PROTECTED] > > > > > > He usually responds quickly and I get information about where my > products > > > are. > > > Yes, I also have rest orders, but I have acceptable responses on why and > > > when > > > they are expected to arrive in this snowy winterland... > > > > > > /O > > > > > > ___ > > > Asterisk-Users mailing list > > > [EMAIL PROTECTED] > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > ___ > > > Asterisk-Users mailing list > > > [EMAIL PROTECTED] > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > >http://lists.digium.com/mailman/listinfo/asterisk-users > > ___ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Chagres Technologies, Inc
I would feel sympathetic to Chagres Technologies but I have read many many posts to the same effect. If you are going to take someone's money then follow through on your service or product in a timely manner. If you cannot, close your business and stop taking people's money. - Original Message - From: " John Brown (CV)" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, January 10, 2004 2:56 PM Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > Hi List, > > Matt hasn't contacted us directly about this. I've > responded to his previous statement that he hasn't > recevied the last 20 units, and never heard back from > him. > > Matt, again, if this is an issue please do contact us. > Our CDR and SMTP logs show no such attempt. > > Our inventory records show 100 Grandstream Serial Numbers > have been shipped to you, along with tracking numbers. > > +1 505 830 1200 Office Number, Auto Attendent answers > Pressing 0 takes you to a operator > M-F 9-5 MDT (GMT-7) > > orders at chagres dot net gets email into the order admin >which replies within 1 biz day >and you should get a auto reply. > > our email system now auto replys to help verify that your > email did reach us. If you don't get an auto reply to > the sales or order role accounts then our SMTP box didn't > get your email. > > > > On Sat, Jan 10, 2004 at 12:57:43AM -0500, mattf wrote: > > > As I've said several times on this list[insert usual apology here], I still > > haven't received the last 20 of 100 phones I ordered over 2 months ago. If > > you get a hold of them please let me know > > > > MATT--- > > > > > > -Original Message- > > From: mikeu [mailto:[EMAIL PROTECTED] > > Sent: Saturday, January 10, 2004 12:41 AM > > To: [EMAIL PROTECTED] > > Subject: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > > Anyone else having problems getting product from Chagres? They took my > > payment almost two months ago and I still have not seen hardware. They have > > been horribly unresponsive to my e-mails. > > > > ___ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > > ___ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Chagres Technologies, Inc
Just refund the guy his money... - Original Message - From: " John Brown (CV)" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, January 10, 2004 2:46 PM Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > For the list, > > Mike received a partial order shipped 15-Dec, SN ending 4CD8. > > Mike received email replies on 3-Dec and 17-Dec advising him > on his order. > > Mike ack'd those emails. > > This is the first time we have heard anything (phone calls or email) > from Mike since 17-Dec. Our CDR and SMTP logs show no inbound packets > or calls. > > Mike has been sent a private email and has been advised that > we will be issuing him a refund on product not received. > > I can only say that there is a human that answers the phones > at Chagres M-F 9-5 MDT (GMT-7). > > I think I'll change the Auto-Attendent so that it says > "For a Human press 0", instead of "To reach an operator > press 0". Most people don't seem to press 0 > > for order status: orders AT chagres dot net, > > or call +1 505 830 1200 and please do leave good > information (name, phone number, what you ordered) > we don't always receive enough info to respond back > (missing phone numbers or complete names are common) > > If you have any issue you can call my direct number at > +1 505 998 0567. Thats my desk, ring it. > > cheers, > > john > > On Sat, Jan 10, 2004 at 12:08:14PM -0600, mikeu wrote: > > My experience has been one of unresponsiveness to my e-mails. I have > > ordered and received devices from other providers in the time I have been > > waiting for Chagres. As of now, based on my experiences and those of others > > that I have heard from I would highly recommend avoiding Chagres and Mr. > > Brown. All I want now is a refund. > > > > Mike > > > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Olle E. > > Johansson > > Sent: Saturday, January 10, 2004 3:22 AM > > To: [EMAIL PROTECTED] > > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > Mail John Brown at Chagres. [EMAIL PROTECTED] > > > > He usually responds quickly and I get information about where my products > > are. > > Yes, I also have rest orders, but I have acceptable responses on why and > > when > > they are expected to arrive in this snowy winterland... > > > > /O > > > > ___ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > > ___ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Chagres Technologies, Inc
Hi List, Matt hasn't contacted us directly about this. I've responded to his previous statement that he hasn't recevied the last 20 units, and never heard back from him. Matt, again, if this is an issue please do contact us. Our CDR and SMTP logs show no such attempt. Our inventory records show 100 Grandstream Serial Numbers have been shipped to you, along with tracking numbers. +1 505 830 1200 Office Number, Auto Attendent answers Pressing 0 takes you to a operator M-F 9-5 MDT (GMT-7) orders at chagres dot net gets email into the order admin which replies within 1 biz day and you should get a auto reply. our email system now auto replys to help verify that your email did reach us. If you don't get an auto reply to the sales or order role accounts then our SMTP box didn't get your email. On Sat, Jan 10, 2004 at 12:57:43AM -0500, mattf wrote: > As I've said several times on this list[insert usual apology here], I still > haven't received the last 20 of 100 phones I ordered over 2 months ago. If > you get a hold of them please let me know > > MATT--- > > > -Original Message- > From: mikeu [mailto:[EMAIL PROTECTED] > Sent: Saturday, January 10, 2004 12:41 AM > To: [EMAIL PROTECTED] > Subject: [Asterisk-Users] Chagres Technologies, Inc > > > > Anyone else having problems getting product from Chagres? They took my > payment almost two months ago and I still have not seen hardware. They have > been horribly unresponsive to my e-mails. > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Chagres Technologies, Inc
For the list, Mike received a partial order shipped 15-Dec, SN ending 4CD8. Mike received email replies on 3-Dec and 17-Dec advising him on his order. Mike ack'd those emails. This is the first time we have heard anything (phone calls or email) from Mike since 17-Dec. Our CDR and SMTP logs show no inbound packets or calls. Mike has been sent a private email and has been advised that we will be issuing him a refund on product not received. I can only say that there is a human that answers the phones at Chagres M-F 9-5 MDT (GMT-7). I think I'll change the Auto-Attendent so that it says "For a Human press 0", instead of "To reach an operator press 0". Most people don't seem to press 0 for order status: orders AT chagres dot net, or call +1 505 830 1200 and please do leave good information (name, phone number, what you ordered) we don't always receive enough info to respond back (missing phone numbers or complete names are common) If you have any issue you can call my direct number at +1 505 998 0567. Thats my desk, ring it. cheers, john On Sat, Jan 10, 2004 at 12:08:14PM -0600, mikeu wrote: > My experience has been one of unresponsiveness to my e-mails. I have > ordered and received devices from other providers in the time I have been > waiting for Chagres. As of now, based on my experiences and those of others > that I have heard from I would highly recommend avoiding Chagres and Mr. > Brown. All I want now is a refund. > > Mike > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Olle E. > Johansson > Sent: Saturday, January 10, 2004 3:22 AM > To: [EMAIL PROTECTED] > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > Mail John Brown at Chagres. [EMAIL PROTECTED] > > He usually responds quickly and I get information about where my products > are. > Yes, I also have rest orders, but I have acceptable responses on why and > when > they are expected to arrive in this snowy winterland... > > /O > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Chagres Technologies, Inc
My experience has been one of unresponsiveness to my e-mails. I have ordered and received devices from other providers in the time I have been waiting for Chagres. As of now, based on my experiences and those of others that I have heard from I would highly recommend avoiding Chagres and Mr. Brown. All I want now is a refund. Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Olle E. Johansson Sent: Saturday, January 10, 2004 3:22 AM To: [EMAIL PROTECTED] Subject: Re: [Asterisk-Users] Chagres Technologies, Inc Mail John Brown at Chagres. [EMAIL PROTECTED] He usually responds quickly and I get information about where my products are. Yes, I also have rest orders, but I have acceptable responses on why and when they are expected to arrive in this snowy winterland... /O ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Chagres Technologies, Inc
Mail John Brown at Chagres. [EMAIL PROTECTED] He usually responds quickly and I get information about where my products are. Yes, I also have rest orders, but I have acceptable responses on why and when they are expected to arrive in this snowy winterland... /O ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Chagres Technologies, Inc
As I've said several times on this list[insert usual apology here], I still haven't received the last 20 of 100 phones I ordered over 2 months ago. If you get a hold of them please let me know MATT--- -Original Message- From: mikeu [mailto:[EMAIL PROTECTED] Sent: Saturday, January 10, 2004 12:41 AM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Chagres Technologies, Inc Anyone else having problems getting product from Chagres? They took my payment almost two months ago and I still have not seen hardware. They have been horribly unresponsive to my e-mails. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
