Re: [Asterisk-Users] Unbelievable...
As only one individual, I thought their statements were very straight- forward and clear. Having worked as a senior manager in a technical organization, a large number of tehcnical people simply do not comprehend some words (or read other words into whatever they happen to be reading), or, jump to conclusions based on their technical knowledge that are unreasonable (contractually or otherwise). The wording is very obviously oriented toward those types, and I'd bet a fair amount they _still_ receive calls that are clearly answered on their web site. Regardless of what their web site says, they've provided me with the best service of the half dozen itsp's that I've worked with directly. And, I don't work for them or represent them. It's safe to assume that this particular company is pretty much functionally illiterate given the tone and tact of the rest of their comms. They won't be around long. On Apr 17, 2005, at 2:58 PM, Rusty Shackleford wrote: Unbelieavable, and utterly disgraceful. Anyone found responsible for establishing such a policy would quickly find their ass on the street in any organization that understands the first thing about customer service. One doesn't build or protect a business by threatening and bullying one's customers. If one is worried about the bad impression that complainers are giving about the operation, figure out WHY they are driven to such extremes and DO SOMETHING ABOUT IT. It isn't rocket surgery. The principles of running an effective customer service organization are well known and readily available to anyone. The mind boggles... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of snacktime Sent: Sunday, April 17, 2005 2:38 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Unbelievable... Sure sounds like a veiled threat to me. Post something they don't like and find your support ticket ignored or possibly your account closed? Oh well guess I won't be getting any support from livevoip anytime soon:) Straight from the network status page on their website... If you are working a trouble ticket with LiveVoip support and start posting to mailing lists or newsgroups you are just wasting your time. LiveVoip LLC will not respond to such postings which in many cases are done to push support teams. If anything it will slow your ticket or cause the case to be closed. Our techs work hard for you! They are not going to take abuse in any form. Posting to these lists is done by some as a way of trying to obtain faster support or vent frustrations. LiveVoip has a Zero interest in these actions and will respond per our Terms Conditions if required. Let our people help you. That is what they get paid for. Are they busy? Of course. Do they work long hours? Duh. Treat them nice and Say Thanks. You will get further by being part of solutions, not part of the problems. -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.9.15 - Release Date: 04/16/2005 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ---End of Original Message- ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Unbelievable...
-Original Message- [mailto:[EMAIL PROTECTED] On Behalf Of Rich Adamson To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Unbelievable... Having worked as a senior manager in a technical organization, a large number of tehcnical people simply do not comprehend some words (or read other words into whatever they happen to be reading), or, jump to conclusions based on their technical knowledge that are unreasonable (contractually or otherwise). The wording is very obviously oriented toward those types, and I'd bet a fair amount they _still_ receive calls that are clearly answered on their web site. I'm sure this is true. Users, which is to say CUSTOMERS can be maddeningly clueless at times. However that is still no excuse for bullying and threatening. Qwest and others have learned over the last several years, and much to their dismay, that even simple indifference to customer concerns will result in a wholesale exodus as soon as other alternatives become available. Treating customers with the outright contempt that LiveVoIP displays with the statement in question is, again, staggering in it's short-sightedness. Regardless of what their web site says, they've provided me with the best service of the half dozen itsp's that I've worked with directly. And, I don't work for them or represent them. My experience with them has been likewise positive, which proves that they are at least capable of providing good service, on occasion. The fact that some users are frustrated to the point of posting here in this list in order to get the attention of the company's principals, SHOULD strike those principals as a clanging alarm that something in their customer service system is broken. Sadly, the lessons of Customer Service 101 appear to have been lost on them. And that's a shame, because as we both know, they are doing a largely good job, and it is in everyone's interest (theirs and their cusomters', at least) that they continue to do so. -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.9.16 - Release Date: 04/18/2005 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Unbelievable...
On Mon, 2005-04-18 at 12:49, Rusty Shackleford wrote: -Original Message- [mailto:[EMAIL PROTECTED] On Behalf Of Rich Adamson To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Unbelievable... Having worked as a senior manager in a technical organization, a large number of tehcnical people simply do not comprehend some words (or read other words into whatever they happen to be reading), or, jump to conclusions based on their technical knowledge that are unreasonable (contractually or otherwise). The wording is very obviously oriented toward those types, and I'd bet a fair amount they _still_ receive calls that are clearly answered on their web site. I'm sure this is true. Users, which is to say CUSTOMERS can be maddeningly clueless at times. However that is still no excuse for bullying and threatening. Qwest and others have learned over the last several years, and much to their dismay, that even simple indifference to customer concerns will result in a wholesale exodus as soon as other alternatives become available. Treating customers with the outright contempt that LiveVoIP displays with the statement in question is, again, staggering in it's short-sightedness. Companies like livevoip that can't / will not provide good customer service need to go away bottom line. It give the whole VoIP industry a bad name. Regardless of what their web site says, they've provided me with the best service of the half dozen itsp's that I've worked with directly. And, I don't work for them or represent them. My experience with them has been likewise positive, which proves that they are at least capable of providing good service, on occasion. The fact that some users are frustrated to the point of posting here in this list in order to get the attention of the company's principals, SHOULD strike those principals as a clanging alarm that something in their customer service system is broken. Sadly, the lessons of Customer Service 101 appear to have been lost on them. And that's a shame, because as we both know, they are doing a largely good job, and it is in everyone's interest (theirs and their cusomters', at least) that they continue to do so. Glad to here someone has had a positive experience with them. My experience with livevoip as a resell has been less than positive. Their service does not work. Their DID's don't work right. (caller ID, DTMF, ringback, etc...) They have NO customer service. On top of that they called my customers that had DID's though them. Trying to recruit them. Just my 2cents... ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Unbelievable...
snacktime wrote: Sure sounds like a veiled threat to me. Veiled? Looks pretty overt to me. Why do these folks always think they can treat their customers like , when this is a market that really does have competition? They're not the incumbents, for God's sake, who get to do whatever they want. Thanks for the useful warning. . . B. Post something they don't like and find your support ticket ignored or possibly your account closed? Oh well guess I won't be getting any support from livevoip anytime soon:) Straight from the network status page on their website... If you are working a trouble ticket with LiveVoip support and start posting to mailing lists or newsgroups you are just wasting your time. LiveVoip LLC will not respond to such postings which in many cases are done to push support teams. If anything it will slow your ticket or cause the case to be closed. Our techs work hard for you! They are not going to take abuse in any form. Posting to these lists is done by some as a way of trying to obtain faster support or vent frustrations. LiveVoip has a Zero interest in these actions and will respond per our Terms Conditions if required. Let our people help you. That is what they get paid for. Are they busy? Of course. Do they work long hours? Duh. Treat them nice and Say Thanks. You will get further by being part of solutions, not part of the problems. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Unbelievable...
Unbelieavable, and utterly disgraceful. Anyone found responsible for establishing such a policy would quickly find their ass on the street in any organization that understands the first thing about customer service. One doesn't build or protect a business by threatening and bullying one's customers. If one is worried about the bad impression that complainers are giving about the operation, figure out WHY they are driven to such extremes and DO SOMETHING ABOUT IT. It isn't rocket surgery. The principles of running an effective customer service organization are well known and readily available to anyone. The mind boggles... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of snacktime Sent: Sunday, April 17, 2005 2:38 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Unbelievable... Sure sounds like a veiled threat to me. Post something they don't like and find your support ticket ignored or possibly your account closed? Oh well guess I won't be getting any support from livevoip anytime soon:) Straight from the network status page on their website... If you are working a trouble ticket with LiveVoip support and start posting to mailing lists or newsgroups you are just wasting your time. LiveVoip LLC will not respond to such postings which in many cases are done to push support teams. If anything it will slow your ticket or cause the case to be closed. Our techs work hard for you! They are not going to take abuse in any form. Posting to these lists is done by some as a way of trying to obtain faster support or vent frustrations. LiveVoip has a Zero interest in these actions and will respond per our Terms Conditions if required. Let our people help you. That is what they get paid for. Are they busy? Of course. Do they work long hours? Duh. Treat them nice and Say Thanks. You will get further by being part of solutions, not part of the problems. -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.9.15 - Release Date: 04/16/2005 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Unbelievable...
It's safe to assume that this particular company is pretty much functionally illiterate given the tone and tact of the rest of their comms. They won't be around long. On Apr 17, 2005, at 2:58 PM, Rusty Shackleford wrote: Unbelieavable, and utterly disgraceful. Anyone found responsible for establishing such a policy would quickly find their ass on the street in any organization that understands the first thing about customer service. One doesn't build or protect a business by threatening and bullying one's customers. If one is worried about the bad impression that complainers are giving about the operation, figure out WHY they are driven to such extremes and DO SOMETHING ABOUT IT. It isn't rocket surgery. The principles of running an effective customer service organization are well known and readily available to anyone. The mind boggles... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of snacktime Sent: Sunday, April 17, 2005 2:38 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Unbelievable... Sure sounds like a veiled threat to me. Post something they don't like and find your support ticket ignored or possibly your account closed? Oh well guess I won't be getting any support from livevoip anytime soon:) Straight from the network status page on their website... If you are working a trouble ticket with LiveVoip support and start posting to mailing lists or newsgroups you are just wasting your time. LiveVoip LLC will not respond to such postings which in many cases are done to push support teams. If anything it will slow your ticket or cause the case to be closed. Our techs work hard for you! They are not going to take abuse in any form. Posting to these lists is done by some as a way of trying to obtain faster support or vent frustrations. LiveVoip has a Zero interest in these actions and will respond per our Terms Conditions if required. Let our people help you. That is what they get paid for. Are they busy? Of course. Do they work long hours? Duh. Treat them nice and Say Thanks. You will get further by being part of solutions, not part of the problems. -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.9.15 - Release Date: 04/16/2005 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
