Re: [Asterisk-Users] Attended transfer and queue
On 06/12/06 21:11 Matt said the following: What version of Asterisk are you running, that you are able to dial *2 and the * isn't hanging up like it is for me? because i wrote and applied the patch ? :) -- Regards, /\_/\ "All dogs go to heaven." [EMAIL PROTECTED](0 0) http://www.openmalaysiablog.com/ +==oOO--(_)--OOo==+ | for a in past present future; do| | for b in clients employers associates relatives neighbours pets; do | | echo "The opinions here in no way reflect the opinions of my $a $b." | | done; done | +=+ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
On 06/12/06 20:42 Dinesh Nair said the following: i would think that 1.2.9.1 would also have this patch applied. not it doesnt. my patch was only committed for trunk, though mantis does have the patch that works on 1.2.x as well. -- Regards, /\_/\ "All dogs go to heaven." [EMAIL PROTECTED](0 0) http://www.openmalaysiablog.com/ +==oOO--(_)--OOo==+ | for a in past present future; do| | for b in clients employers associates relatives neighbours pets; do | | echo "The opinions here in no way reflect the opinions of my $a $b." | | done; done | +=+ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
I'm using 1.2.9.1, and it isn't hanging up... (at least THAT seems to be okay, hehe). I wonder how nobody else came across this before, cause I'm not using queues pretty much by the bookthe only thing is that agents stay busy after transfer. Here are part of my configs, if somebody gets any ideas, what could be causing that: That's the sip client (defined in sip.conf): [Agent001]username=Agent001secret=Agent001type=friendhost=dynamiccontext=from-sipdisallow=allallow=alawallow=ulaw - That's the extension with the queue: exten => _995,1,Answer()exten => _995,2,LookupBlacklist(j)exten => _995,3,Set(MONITOR_FILENAME=${CALLERIDNUM}_${UNIQUEID}_${EXTEN}_wav128)exten
=> _995,4,Queue(MainQueue|tT|||14400) - That's the extension where agent gets actually called: exten => _0XXX.,1,Dial(SIP/Agent${EXTEN:1:3},8,tTj) And that's pretty much all. Matt <[EMAIL PROTECTED]> wrote: What version of Asterisk are you running, that you are able to dial *2and the * isn't hanging up like it is for me?On 6/12/06, aston martin <[EMAIL PROTECTED]>wrote:> Are there any patches that would fix the agent staying in 'busy' state> problem as well? I couldn't find any so far..>>> Dinesh Nair <[EMAIL PROTECTED]>wrote:>>> On 06/12/06
20:21 Matt said the following:> > AHHH! We use the Xfer button on our Aastra 9133is to do transfers> > for some reason (see another post I just made) when I hit * queue> > calls disconnect.>> take a look at http://bugs.digium.com/view.php?id=6897> which solves this> problem. also, since this has been committed to 1.2 and trunk, i would> think that 1.2.9.1 would also have this patch applied.>> --> Regards, /\_/\ "All dogs go to heaven."> [EMAIL PROTECTED] (0 0) http://www.openmalaysiablog.com/> +==oOO--(_)--OOo==+> | for a in past present future; do |> | for b in clients employers associates relatives neighbours pets; do |> | echo "The opinions here in no way reflect the opinions of my $a $b." |> | done; done |>
+=+> ___> --Bandwidth and Colocation provided by Easynews.com -->> Asterisk-Users mailing list> To UNSUBSCRIBE or update options visit:> http://lists.digium.com/mailman/listinfo/asterisk-users __> Do You Yahoo!?> Tired of spam? Yahoo! Mail has the best spam protection around> http://mail.yahoo.com> ___> --Bandwidth and Colocation provided by Easynews.com -->> Asterisk-Users mailing list> To UNSUBSCRIBE or update options visit:>> http://lists.digium.com/mailman/listinfo/asterisk-users>>>___--Bandwidth and Colocation provided by Easynews.com
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Re: [Asterisk-Users] Attended transfer and queue
What version of Asterisk are you running, that you are able to dial *2 and the * isn't hanging up like it is for me? On 6/12/06, aston martin <[EMAIL PROTECTED]> wrote: Are there any patches that would fix the agent staying in 'busy' state problem as well? I couldn't find any so far.. Dinesh Nair <[EMAIL PROTECTED]> wrote: On 06/12/06 20:21 Matt said the following: > AHHH! We use the Xfer button on our Aastra 9133is to do transfers > for some reason (see another post I just made) when I hit * queue > calls disconnect. take a look at http://bugs.digium.com/view.php?id=6897 which solves this problem. also, since this has been committed to 1.2 and trunk, i would think that 1.2.9.1 would also have this patch applied. -- Regards, /\_/\ "All dogs go to heaven." [EMAIL PROTECTED] (0 0) http://www.openmalaysiablog.com/ +==oOO--(_)--OOo==+ | for a in past present future; do | | for b in clients employers associates relatives neighbours pets; do | | echo "The opinions here in no way reflect the opinions of my $a $b." | | done; done | +=+ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
On 6/12/06, aston martin <[EMAIL PROTECTED]> wrote: Are there any patches that would fix the agent staying in 'busy' state problem as well? I couldn't find any so far.. That would depend on what's causing this to happen. If you open up a bug at bugs.digium.com with the configs and trace/logs, we'll take a look at what's going on. BJ -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
Are there any patches that would fix the agent staying in 'busy' state problem as well? I couldn't find any so far..Dinesh Nair <[EMAIL PROTECTED]> wrote: On 06/12/06 20:21 Matt said the following:> AHHH! We use the Xfer button on our Aastra 9133is to do transfers> for some reason (see another post I just made) when I hit * queue> calls disconnect.take a look at http://bugs.digium.com/view.php?id=6897 which solves this problem. also, since this has been committed to 1.2 and trunk, i would think that 1.2.9.1 would also have this patch applied.-- Regards, /\_/\ "All dogs go to heaven."[EMAIL PROTECTED] (0 0) http://www.openmalaysiablog.com/+==oOO--(_)--OOo==+| for a in past present future; do || for b in clients employers associates relatives neighbours pets; do || echo "The opinions here in no way reflect the opinions of my $a $b." || done; done |+=+___--Bandwidth and Colocation provided by Easynews.com --Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit:http://lists.digium.com/mailman/listinfo/asterisk-users __Do You Yahoo!?Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
On 6/12/06, Dinesh Nair <[EMAIL PROTECTED]> wrote: On 06/12/06 20:21 Matt said the following: > AHHH! We use the Xfer button on our Aastra 9133is to do transfers > for some reason (see another post I just made) when I hit * queue > calls disconnect. take a look at http://bugs.digium.com/view.php?id=6897 which solves this problem. also, since this has been committed to 1.2 and trunk, i would think that 1.2.9.1 would also have this patch applied. Ahhh I always love a good upgrade :P I'd just as soon change the transfer to #2, however my aastra phones don't seem to let me use #270 in my softkeys.. as soon as it hits # it just dies and stoppes... anyone know a way around this? ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
On 6/12/06, BJ Weschke <[EMAIL PROTECTED]> wrote: On 6/12/06, Matt <[EMAIL PROTECTED]> wrote: > AHHH! We use the Xfer button on our Aastra 9133is to do transfers > for some reason (see another post I just made) when I hit * queue > calls disconnect. > > On 6/12/06, aston martin <[EMAIL PROTECTED]> wrote: > > > > 1. Call comes in the queue (command Queue(...) gets executed) > > 2. Call reaches extension at which agent is registered (I'm using > > AgentCallbackLogin), where Dial(SIP/.,,tT) command gets executed > > 3. Agent answers the call and enters *2 (that's my default for attended > > transfers as set in features.conf) + a number to which the call should be > > transfered > > 4. Agent hangs up > > 5. Agent stays in 'busy' state > > > > With 1.2.X, the * was hardcoded into chan_agent to drop the call. With /trunk and 1.4, this is now a configurable option. Uhhh who's bright idea was that? ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
On 06/12/06 20:21 Matt said the following: AHHH! We use the Xfer button on our Aastra 9133is to do transfers for some reason (see another post I just made) when I hit * queue calls disconnect. take a look at http://bugs.digium.com/view.php?id=6897 which solves this problem. also, since this has been committed to 1.2 and trunk, i would think that 1.2.9.1 would also have this patch applied. -- Regards, /\_/\ "All dogs go to heaven." [EMAIL PROTECTED](0 0) http://www.openmalaysiablog.com/ +==oOO--(_)--OOo==+ | for a in past present future; do| | for b in clients employers associates relatives neighbours pets; do | | echo "The opinions here in no way reflect the opinions of my $a $b." | | done; done | +=+ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
On 6/12/06, Matt <[EMAIL PROTECTED]> wrote: AHHH! We use the Xfer button on our Aastra 9133is to do transfers for some reason (see another post I just made) when I hit * queue calls disconnect. On 6/12/06, aston martin <[EMAIL PROTECTED]> wrote: > > 1. Call comes in the queue (command Queue(...) gets executed) > 2. Call reaches extension at which agent is registered (I'm using > AgentCallbackLogin), where Dial(SIP/.,,tT) command gets executed > 3. Agent answers the call and enters *2 (that's my default for attended > transfers as set in features.conf) + a number to which the call should be > transfered > 4. Agent hangs up > 5. Agent stays in 'busy' state > > With 1.2.X, the * was hardcoded into chan_agent to drop the call. With /trunk and 1.4, this is now a configurable option. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
I think it is. Agent's device is actually a softphone, registered as one of the clients defined in sip.conf. Would it help if I posted the configs?BJ Weschke <[EMAIL PROTECTED]> wrote: On 6/12/06, aston martin <[EMAIL PROTECTED]>wrote:>> 1. Call comes in the queue (command Queue(...) gets executed)> 2. Call reaches extension at which agent is registered (I'm using> AgentCallbackLogin), where Dial(SIP/.,,tT) command gets executed> 3. Agent answers the call and enters *2 (that's my default for attended> transfers as set in features.conf) + a number to which the call should be> transfered> 4. Agent hangs up> 5. Agent stays in 'busy' state>>>Is the agent's device you're dialing on the same server thatapp_queue is operating on? I've seen this happen when it is not on thesame server, and there's a reason behind why it doesn't work at thepresent time in that configuration.-- Bird's The Word Technologies, Inc.http://www.btwtech.com/___--Bandwidth and Colocation provided by Easynews.com --Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit:http://lists.digium.com/mailman/listinfo/asterisk-users __Do You Yahoo!?Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
AHHH! We use the Xfer button on our Aastra 9133is to do transfers for some reason (see another post I just made) when I hit * queue calls disconnect. On 6/12/06, aston martin <[EMAIL PROTECTED]> wrote: 1. Call comes in the queue (command Queue(...) gets executed) 2. Call reaches extension at which agent is registered (I'm using AgentCallbackLogin), where Dial(SIP/.,,tT) command gets executed 3. Agent answers the call and enters *2 (that's my default for attended transfers as set in features.conf) + a number to which the call should be transfered 4. Agent hangs up 5. Agent stays in 'busy' state Matt <[EMAIL PROTECTED]> wrote: I've never seen this happen, and we run almost 300 calls through Asterisk with around 20 agents every day. How are you performing your attended transfer? Step-by-step. On 6/12/06, aston martin wrote: > > It seems that Asterisk does not free up agent after attended transfer. The > agent stays in 'busy' state for as long as the conversation between the > caller and person, to which call was transfered, is active. > > Does anyone know any workarounds for this problem? > > > __ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > ___ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
On 6/12/06, aston martin <[EMAIL PROTECTED]> wrote: 1. Call comes in the queue (command Queue(...) gets executed) 2. Call reaches extension at which agent is registered (I'm using AgentCallbackLogin), where Dial(SIP/.,,tT) command gets executed 3. Agent answers the call and enters *2 (that's my default for attended transfers as set in features.conf) + a number to which the call should be transfered 4. Agent hangs up 5. Agent stays in 'busy' state Is the agent's device you're dialing on the same server that app_queue is operating on? I've seen this happen when it is not on the same server, and there's a reason behind why it doesn't work at the present time in that configuration. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
1. Call comes in the queue (command Queue(...) gets executed) 2. Call reaches extension at which agent is registered (I'm using AgentCallbackLogin), where Dial(SIP/.,,tT) command gets executed 3. Agent answers the call and enters *2 (that's my default for attended transfers as set in features.conf) + a number to which the call should be transfered 4. Agent hangs up 5. Agent stays in 'busy' state Matt <[EMAIL PROTECTED]> wrote: I've never seen this happen, and we run almost 300 calls throughAsterisk with around 20 agents every day. How are you performingyour attended transfer? Step-by-step.On 6/12/06, aston martin <[EMAIL PROTECTED]>wrote:>> It seems that Asterisk does not free up agent after attended transfer. The> agent stays in 'busy' state for as long as the conversation between the> caller and person, to which call was transfered, is active.>> Does anyone know any workarounds for this problem?>>> __> Do You Yahoo!?> Tired of spam? Yahoo! Mail has the best spam protection around> http://mail.yahoo.com> ___> --Bandwidth and Colocation provided by Easynews.com -->> Asterisk-Users mailing list> To UNSUBSCRIBE or update options visit:>> http://lists.digium.com/mailman/listinfo/asterisk-users>>>___--Bandwidth and Colocation provided by Easynews.com --Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit:http://lists.digium.com/mailman/listinfo/asterisk-users __Do You Yahoo!?Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Attended transfer and queue
I've never seen this happen, and we run almost 300 calls through Asterisk with around 20 agents every day. How are you performing your attended transfer? Step-by-step. On 6/12/06, aston martin <[EMAIL PROTECTED]> wrote: It seems that Asterisk does not free up agent after attended transfer. The agent stays in 'busy' state for as long as the conversation between the caller and person, to which call was transfered, is active. Does anyone know any workarounds for this problem? __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
