Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
On Thu, Dec 18, 2008 at 8:21 PM, Benoit maver...@maverick.eu.org wrote:
I'm having a question with asterisk queue system, is it a fifo or a lifo
or random ?
Sometimes when we have people waiting in the queue and new agents are
connected to handle the load the first call that is handled is not the
one which
is already waiting for 4min, but the new one which has just arrived.
However this doesn't happens everytimes
Is it normal ?
Calls are distributed in Priority+FIFO. Do you set ${QUEUE_PRIO}
before sending call to queue? Perhaps you're forgetting it in some
part of dialplan.
Regards,
Atis
--
Atis Lezdins,
VoIP Project Manager / Developer,
IQ Labs Inc,
a...@iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
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Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
Benoit schrieb: I'm having a question with asterisk queue system, is it a fifo or a lifo or random ? Depends on the strategy. http://www.voip-info.org/wiki-Asterisk+call+queues Philipp Kempgen -- http://www.das-asterisk-buch.de - http://www.the-asterisk-book.com Amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Geschäftsführer: Stefan Wintermeyer, Handelsregister: Neuwied B14998 -- ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
On Thu, Dec 18, 2008 at 8:39 PM, Philipp Kempgen philipp.kemp...@amooma.de wrote: Benoit schrieb: I'm having a question with asterisk queue system, is it a fifo or a lifo or random ? Depends on the strategy. http://www.voip-info.org/wiki-Asterisk+call+queues Strategy affects which agent will be next to get call, but not which call will be sent to next agent (if i understood OP correctly) Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, IQ Labs Inc, a...@iq-labs.net Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
I believe you are correct Atis. Philipp within your queue setup do you have any announcements? If so read the posting on queues.conf(http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf), announcements will have an effect on the order that calls are picked up. Cheers, Darrin Henshaw | IT Administrator | MCTS: Exchange 2007 | MCSE 2003 | LPIC Ignition Support Center | www.ignition.bm Bermuda (441) 496-4319 | Cayman (345) 947-4357 | Halifax (902) 482-1288 Atlanta | Bermuda | Cayman | Halifax -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Atis Lezdins Sent: Thursday, December 18, 2008 14:45 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?) On Thu, Dec 18, 2008 at 8:39 PM, Philipp Kempgen philipp.kemp...@amooma.de wrote: Benoit schrieb: I'm having a question with asterisk queue system, is it a fifo or a lifo or random ? Depends on the strategy. http://www.voip-info.org/wiki-Asterisk+call+queues Strategy affects which agent will be next to get call, but not which call will be sent to next agent (if i understood OP correctly) Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, IQ Labs Inc, a...@iq-labs.net Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users This email and its attachments may be confidential and are intended solely for the use of the individual or parties' to whom it is addressed. All comments are solely those of the author and do not necessarily represent those of Ignition. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Thanks for considering the environmental impact before printing this email. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
Atis Lezdins a écrit :
Calls are distributed in Priority+FIFO. Do you set ${QUEUE_PRIO}
before sending call to queue? Perhaps you're forgetting it in some
part of dialplan.
Thanks for the hint, could be usefull, however i'm not using it anywhere
right now
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Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
Philipp Kempgen a écrit : Benoit schrieb: I'm having a question with asterisk queue system, is it a fifo or a lifo or random ? Depends on the strategy. http://www.voip-info.org/wiki-Asterisk+call+queues Philipp Kempgen ? The strategy is for call distribution to member IIRC, not distribution between calls. Anyway i'm using rrmemory as a strategy. I have a little precision to make, it seem to happen mostly when then regular agent are on the phone and the manager logs in the queue to handle the extra calls that are waiting for a long time, however he gets the brand new one instead. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
On Thu, Dec 18, 2008 at 8:50 PM, Darrin Henshaw dhens...@ignition.bm wrote: I believe you are correct Atis. Philipp within your queue setup do you have any announcements? If so read the posting on queues.conf(http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf), announcements will have an effect on the order that calls are picked up. Yes, announcments could also affect this. If announcement is being played to caller, he won't get connected at that point, and other call could jump in front of him. Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, IQ Labs Inc, a...@iq-labs.net Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
Atis Lezdins a écrit : On Thu, Dec 18, 2008 at 8:50 PM, Darrin Henshaw dhens...@ignition.bm wrote: I believe you are correct Atis. Philipp within your queue setup do you have any announcements? If so read the posting on queues.conf(http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf), announcements will have an effect on the order that calls are picked up. Yes, announcments could also affect this. If announcement is being played to caller, he won't get connected at that point, and other call could jump in front of him. Regards, Atis No, no announcments whatsoever, only a music on hold of a directory type with two files. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
On Thu, Dec 18, 2008 at 9:44 PM, Benoit maver...@maverick.eu.org wrote: Atis Lezdins a écrit : On Thu, Dec 18, 2008 at 8:50 PM, Darrin Henshaw dhens...@ignition.bm wrote: I believe you are correct Atis. Philipp within your queue setup do you have any announcements? If so read the posting on queues.conf(http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf), announcements will have an effect on the order that calls are picked up. Yes, announcments could also affect this. If announcement is being played to caller, he won't get connected at that point, and other call could jump in front of him. Regards, Atis No, no announcments whatsoever, only a music on hold of a directory type with two files. You could enable core set verbose 3 and core set debug 1, and then post corresponding log when you see this happens. Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, IQ Labs Inc, a...@iq-labs.net Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.4.22 Queues problems (Fifo or not ?)
Atis Lezdins a écrit : You could enable core set verbose 3 and core set debug 1, and then post corresponding log when you see this happens. Ok so, what you are saying is that this shouldn't happens ? (in normal conditions the queue should be a fifo) Anyway, i had the idea this was caused by the login of a new member that other calls hadn't have time to 'register' or sometime like that, and the new call has already taken the full list in action. So i've investigated the *real* need behind this, and reprogrammed the queue and fixed the penalty system to allow for a multi-level agent system, which answer the need better than connecting/disconnecting at needs. However if this still happen i'll try the debug, but the core is already at verbose 3 and it's a pain in the arse to follow and even work with the console ... By the way do someone know a way using AEL/conf to obtain the queue(s) an agent is a member of ? i can't seem to find a way to 'browse' the astdb key /Queue/PersistentMembers/* nor is there a key referencing every queues actives ... ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
