Re: [AusNOG] Telstra Gateway Pro DSL modem issues?
These are based off of Netgear hardware if I remember correctly and are absolute garbage. On Thu, 20 Dec 2018 at 17:54, Narelle Clark wrote: > LOL I wish. They're barely up to remove the cable and power cycle. To > top it all off the customer is in remote NSW. > > I may be asking for remote hands tomorrow... > > I'll take that as a yes, you've seen this before? It's one with fail > over to a dongle and the dongle is working fine. All other cisterns > flushing nicely. > > > Narelel > > On Thu, Dec 20, 2018 at 5:49 PM Paul Wilkins > wrote: > > > > 1 - Does customer know how to save config to non volatile storage? > > 2 - Update firmware (shellshock etc.) & change credentials / disable > remote access > > 3 - Replace hardware (failed flash storage) > > > > Kind regards > > > > Paul Wilkins > > > > On Thu, 20 Dec 2018 at 16:39, Narelle Clark wrote: > >> > >> Hi folks > >> I've got a customer with a Telstra Gateway Pro DSL modem that is > >> repeatedly losing its credentials and Telstra's advice are to do a > >> factory reset. > >> > >> Has anyone else seen this problem? > >> > >> > >> -- > >> > >> Narelle Clark > >> narel...@gmail.com > >> ___ > >> AusNOG mailing list > >> AusNOG@lists.ausnog.net > >> http://lists.ausnog.net/mailman/listinfo/ausnog > > > > -- > > > Narelle > narel...@gmail.com > ___ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog > ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Telstra Gateway Pro DSL modem issues?
I should have also said this is supposed to be a business grade service... I am also being told that the 4G fail over shouldn't be working (which thank the goats it is) as the DSL link is up - PPoE is not - so that makes sense to me to invoke a fail over condition. Service was working fine until recently... Narelle On Thu, Dec 20, 2018 at 5:54 PM Narelle Clark wrote: > > LOL I wish. They're barely up to remove the cable and power cycle. To > top it all off the customer is in remote NSW. > > I may be asking for remote hands tomorrow... > > I'll take that as a yes, you've seen this before? It's one with fail > over to a dongle and the dongle is working fine. All other cisterns > flushing nicely. > > > Narelel > > On Thu, Dec 20, 2018 at 5:49 PM Paul Wilkins wrote: > > > > 1 - Does customer know how to save config to non volatile storage? > > 2 - Update firmware (shellshock etc.) & change credentials / disable remote > > access > > 3 - Replace hardware (failed flash storage) > > > > Kind regards > > > > Paul Wilkins > > > > On Thu, 20 Dec 2018 at 16:39, Narelle Clark wrote: > >> > >> Hi folks > >> I've got a customer with a Telstra Gateway Pro DSL modem that is > >> repeatedly losing its credentials and Telstra's advice are to do a > >> factory reset. > >> > >> Has anyone else seen this problem? > >> > >> > >> -- > >> > >> Narelle Clark > >> narel...@gmail.com > >> ___ > >> AusNOG mailing list > >> AusNOG@lists.ausnog.net > >> http://lists.ausnog.net/mailman/listinfo/ausnog > > > > -- > > > Narelle > narel...@gmail.com -- Narelle narel...@gmail.com ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Telstra Gateway Pro DSL modem issues?
LOL I wish. They're barely up to remove the cable and power cycle. To top it all off the customer is in remote NSW. I may be asking for remote hands tomorrow... I'll take that as a yes, you've seen this before? It's one with fail over to a dongle and the dongle is working fine. All other cisterns flushing nicely. Narelel On Thu, Dec 20, 2018 at 5:49 PM Paul Wilkins wrote: > > 1 - Does customer know how to save config to non volatile storage? > 2 - Update firmware (shellshock etc.) & change credentials / disable remote > access > 3 - Replace hardware (failed flash storage) > > Kind regards > > Paul Wilkins > > On Thu, 20 Dec 2018 at 16:39, Narelle Clark wrote: >> >> Hi folks >> I've got a customer with a Telstra Gateway Pro DSL modem that is >> repeatedly losing its credentials and Telstra's advice are to do a >> factory reset. >> >> Has anyone else seen this problem? >> >> >> -- >> >> Narelle Clark >> narel...@gmail.com >> ___ >> AusNOG mailing list >> AusNOG@lists.ausnog.net >> http://lists.ausnog.net/mailman/listinfo/ausnog -- Narelle narel...@gmail.com ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Telstra Gateway Pro DSL modem issues?
1 - Does customer know how to save config to non volatile storage? 2 - Update firmware (shellshock etc.) & change credentials / disable remote access 3 - Replace hardware (failed flash storage) Kind regards Paul Wilkins On Thu, 20 Dec 2018 at 16:39, Narelle Clark wrote: > Hi folks > I've got a customer with a Telstra Gateway Pro DSL modem that is > repeatedly losing its credentials and Telstra's advice are to do a > factory reset. > > Has anyone else seen this problem? > > > -- > > Narelle Clark > narel...@gmail.com > ___ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog > ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
[AusNOG] Telstra Gateway Pro DSL modem issues?
Hi folks I've got a customer with a Telstra Gateway Pro DSL modem that is repeatedly losing its credentials and Telstra's advice are to do a factory reset. Has anyone else seen this problem? -- Narelle Clark narel...@gmail.com ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
