Re: [Axapta-Knowledge-Village] Re: Axapta CRM vs Dynamics CRM
Hi Steeve, Actually Microsoft has developed tools for integrations of Dynamics AX 2009 and MS CRM 4.0.Not sure whether it is free or charged but heard it's good.--- and I feel MS CRM integartion with Dynamics AX 2009 works well it will be very good as i have working experience on Dynamics AX 2009 and MS CRM 3.0. Regards , Ganesh. On Fri, 4/17/09, Steeve Gilbert steeve.gilb...@boa-franc.com wrote: From: Steeve Gilbert steeve.gilb...@boa-franc.com Subject: [Axapta-Knowledge-Village] Re: Axapta CRM vs Dynamics CRM To: Axapta-Knowledge-Village@yahoogroups.com Date: Friday, April 17, 2009, 6:37 PM Thanks for the info Dan! So you either use AX CRM or MS CRM but not both, right? Can you synchronize data between Ax and MS CRM? If so, how and is it working smoothly? --- In Axapta-Knowledge- vill...@yahoogro ups.com, danfine d...@... wrote: Hi Steeve, We have implemented both AX CRM and MS CRM linked to AX. There is one key advantage of MS CRM, and that is you can use it disconnected. So, Sales folks can place orders remotely, not connected to the system. Also, MS CRM is prettier, and works better with Outlook/Exchange. However, AX CRM is totally integrated, which has its advantages. Dan F Fine Solutions Gold Certified Dynamics AX Partner 877.777.FINE eng...@... --- In Axapta-Knowledge- vill...@yahoogro ups.com, Steeve Gilbert steeve.gilbert@ wrote: Hi, Anyone know where I could find a comparative information about Axapta's CRM vs Dynamics CRM. I know Axapta CRM well but I don't know anything (yet) about Dynamics CRM. What would be the major point positive and negative of using Axapta without it's own CRM and using Dynamics CRM instead. Thanks for your info! Steeve
[Axapta-Knowledge-Village] Re: Axapta CRM vs Dynamics CRM
Thanks for the info Dan! So you either use AX CRM or MS CRM but not both, right? Can you synchronize data between Ax and MS CRM? If so, how and is it working smoothly? --- In Axapta-Knowledge-Village@yahoogroups.com, danfine d...@... wrote: Hi Steeve, We have implemented both AX CRM and MS CRM linked to AX. There is one key advantage of MS CRM, and that is you can use it disconnected. So, Sales folks can place orders remotely, not connected to the system. Also, MS CRM is prettier, and works better with Outlook/Exchange. However, AX CRM is totally integrated, which has its advantages. Dan F Fine Solutions Gold Certified Dynamics AX Partner 877.777.FINE eng...@... --- In Axapta-Knowledge-Village@yahoogroups.com, Steeve Gilbert steeve.gilbert@ wrote: Hi, Anyone know where I could find a comparative information about Axapta's CRM vs Dynamics CRM. I know Axapta CRM well but I don't know anything (yet) about Dynamics CRM. What would be the major point positive and negative of using Axapta without it's own CRM and using Dynamics CRM instead. Thanks for your info! Steeve
[Axapta-Knowledge-Village] Re: Axapta CRM vs Dynamics CRM
Hi Steeve, We have implemented both AX CRM and MS CRM linked to AX. There is one key advantage of MS CRM, and that is you can use it disconnected. So, Sales folks can place orders remotely, not connected to the system. Also, MS CRM is prettier, and works better with Outlook/Exchange. However, AX CRM is totally integrated, which has its advantages. Dan F Fine Solutions Gold Certified Dynamics AX Partner 877.777.FINE eng...@fine.com --- In Axapta-Knowledge-Village@yahoogroups.com, Steeve Gilbert steeve.gilb...@... wrote: Hi, Anyone know where I could find a comparative information about Axapta's CRM vs Dynamics CRM. I know Axapta CRM well but I don't know anything (yet) about Dynamics CRM. What would be the major point positive and negative of using Axapta without it's own CRM and using Dynamics CRM instead. Thanks for your info! Steeve
