--- In Axapta-Knowledge-Village@yahoogroups.com, Subbu
Hi Subbu,
I am also working at client End using AX 3(sp5). We also faced a lot of problem
from support vendor. From last one half year we are going with without
support. Till now I am managing all queries, report development required
customization
PRASANNA
subbu...@... wrote:
Hi,
I work for an end client who are using AX3.0. We were trying to get rid of
partner and went direct with MS for AX support.
For 'Customer' support, they are asking about 60K+USD/annum for 30 hours.
Here are my thoughts.
1. MS is always tier1 support. I feel they are one of the dumbest people i
ever come across...For example, vendor aging report. Pathetic..
2. MS support sucks for AX4.0 because of DIS.AOD file. They will not tell us
the objects in question for the fix rather they will give the whole AOD file
which will have every fix. It takes ages to extract the fix for some of the
critical issues
3. Honestly, they are bugs in the system. They should be not charging us for
fixing their bugs...
4. Documentation on the issue sucks
5. KB article information on some of the bugs are horrible.
4. I know/dealt with almost all each and every object in axapta...
Do you know if we really need to pay 60K for support from MS?
It feels to me that a lot of money for the services we get from them.
Are there any companies out there that they dont use MS support?
I am interested to know...
Appreciate any help.
Kind regards,
Subbu
