Re: [Blind-Computing] Window Eyes Dilemma
Your best course of action would be to decide which of the two screen readers you want to keep, and get rid of the other one. Why do you need both JAWS and Window Eyes on the same system? I am surprised that a state rehab agency would spend almost $2000 of taxpayer money on two screen readers for the same system, when one would be perfectly adequate. No wonder there's an economic crisis in this country. If you need a back-up screen reader to either JAWS or Window Eyes, you might consider NVDA, which is free and pretty usable. Gerald - Original Message - From: Mauricio Molina mauriciohmol...@gmail.com To: blind-computing@jaws-users.com Sent: Wednesday, February 18, 2009 10:43 PM Subject: [Blind-Computing] Window Eyes Dilemma Hello To All, Obviously, I was hoping someone on this list might be able to assist me. I am currently setting up a brand new Dell Optiplex Desktop system. It is a Vista Home Premium 32 bit system and as of yet, there is no antivirus installed. I have also disabled UAC until I get all the software installed. And therein lies the rub: I've successfully installed JAWS 10, MAGic 11, and ZoomText 9.4, but when I tried installing Window Eyes 7.01, there is some sort of conflict. By the way, this is not my system, the State rehabilitation agency purchased it for one of their consumers and I am simply expected to set it up. I admit I am a JAWS user so I enlisted Window Eyes tech support to assist me in the installation. One of their agents, whose name I prefer not to mention, helped me make the correct choices during the installation process. Yet after the installation was complete and the system was rebooted, all there was on the screen was black with the white mouse pointer in the center of the screen. I've already stated that I am a JAWS user so to say that I am visually impaired would be redundant. Still, I have enough remaining vision to make the previous observation. When I asked the GW Micro tech support to comment on the problem, the only thing he had to offer was that it may be a video driver issue and the drivers may need to be updated. I do not understand how this could be the case as the system is brand spanking new with an upgraded ATI HD 2400 Pro Graphics card. I asked whether there were any known issues with having so many other assistive technologies installed on one computer or if there was a particular order in which they needed to be installed. The answer was no to both questions. Fortunately, before installing any software, I create System Restore points. So, with sighted assistance, I booted into safe mode and put the system back to before the Window Eyes installation and all was well. I then called GW Micro tech support again and spoke with another tech. I told him of my experience and all he had to add was that there was a conflict. Duh! Unfortunately, they offered no further assistance. So, what I would like to know is, does anyone have any ideas of which course of action I should follow next. I may, just for the heck of it, update the graphics card driver, but if that does not work, what then? In fact, I have never yet had to update a video card driver so I am not even sure of the process though I imagine I can figure that one out. But if anyone would like to provide some advice, I would be very grateful. Sorry for the long post. Thanks in advance, Mauricio Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws-users.com Use the following address in order to contact the management team blind-computing-ow...@jaws-users.com If you wish to join the JAWS Users List send a blank email to the following address: jaws-users-list-j...@jaws-users.com Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws-users.com Use the following address in order to contact the management team blind-computing-ow...@jaws-users.com If you wish to join the JAWS Users List send a blank email to the following address: jaws-users-list-j...@jaws-users.com
Re: [Blind-Computing] Window Eyes Dilemma
Another option would be to buy the program Omnipage. I don't have it, but a friend does. It costs around $150. Still not cheap, but cheaper than the nearly $1,000 for Open book. And Omnipage uses Jaws key commands, so there nothing new to learn. Jack - Original Message - From: Gerald Levy bwaylimi...@verizon.net To: blind-computing@jaws-users.com Sent: Thursday, February 19, 2009 7:16 AM Subject: Re: [Blind-Computing] Window Eyes Dilemma Your best course of action would be to decide which of the two screen readers you want to keep, and get rid of the other one. Why do you need both JAWS and Window Eyes on the same system? I am surprised that a state rehab agency would spend almost $2000 of taxpayer money on two screen readers for the same system, when one would be perfectly adequate. No wonder there's an economic crisis in this country. If you need a back-up screen reader to either JAWS or Window Eyes, you might consider NVDA, which is free and pretty usable. Gerald - Original Message - From: Mauricio Molina mauriciohmol...@gmail.com To: blind-computing@jaws-users.com Sent: Wednesday, February 18, 2009 10:43 PM Subject: [Blind-Computing] Window Eyes Dilemma Hello To All, Obviously, I was hoping someone on this list might be able to assist me. I am currently setting up a brand new Dell Optiplex Desktop system. It is a Vista Home Premium 32 bit system and as of yet, there is no antivirus installed. I have also disabled UAC until I get all the software installed. And therein lies the rub: I've successfully installed JAWS 10, MAGic 11, and ZoomText 9.4, but when I tried installing Window Eyes 7.01, there is some sort of conflict. By the way, this is not my system, the State rehabilitation agency purchased it for one of their consumers and I am simply expected to set it up. I admit I am a JAWS user so I enlisted Window Eyes tech support to assist me in the installation. One of their agents, whose name I prefer not to mention, helped me make the correct choices during the installation process. Yet after the installation was complete and the system was rebooted, all there was on the screen was black with the white mouse pointer in the center of the screen. I've already stated that I am a JAWS user so to say that I am visually impaired would be redundant. Still, I have enough remaining vision to make the previous observation. When I asked the GW Micro tech support to comment on the problem, the only thing he had to offer was that it may be a video driver issue and the drivers may need to be updated. I do not understand how this could be the case as the system is brand spanking new with an upgraded ATI HD 2400 Pro Graphics card. I asked whether there were any known issues with having so many other assistive technologies installed on one computer or if there was a particular order in which they needed to be installed. The answer was no to both questions. Fortunately, before installing any software, I create System Restore points. So, with sighted assistance, I booted into safe mode and put the system back to before the Window Eyes installation and all was well. I then called GW Micro tech support again and spoke with another tech. I told him of my experience and all he had to add was that there was a conflict. Duh! Unfortunately, they offered no further assistance. So, what I would like to know is, does anyone have any ideas of which course of action I should follow next. I may, just for the heck of it, update the graphics card driver, but if that does not work, what then? In fact, I have never yet had to update a video card driver so I am not even sure of the process though I imagine I can figure that one out. But if anyone would like to provide some advice, I would be very grateful. Sorry for the long post. Thanks in advance, Mauricio Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws-users.com Use the following address in order to contact the management team blind-computing-ow...@jaws-users.com If you wish to join the JAWS Users List send a blank email to the following address: jaws-users-list-j...@jaws-users.com Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from
Re: [Blind-Computing] Window Eyes Dilemma
Hi, It is still possible that after removing JFW, that WE won't work with that driver anyway. The DCM technology is supposed to make the drivers play nice and usually does. I'd first (as previously suggested) go to the manufacturer's site and get the latest greatest driver and see if that solves the problem. If not, trying a compatible driver through the update driver aplet may be the ticket. Jon -Original Message- From: blind-computing-boun...@jaws-users.com [mailto:blind-computing-boun...@jaws-users.com] On Behalf Of Gerald Levy Sent: Thursday, February 19, 2009 4:16 AM To: blind-computing@jaws-users.com Subject: Re: [Blind-Computing] Window Eyes Dilemma Your best course of action would be to decide which of the two screen readers you want to keep, and get rid of the other one. Why do you need both JAWS and Window Eyes on the same system? I am surprised that a state rehab agency would spend almost $2000 of taxpayer money on two screen readers for the same system, when one would be perfectly adequate. No wonder there's an economic crisis in this country. If you need a back-up screen reader to either JAWS or Window Eyes, you might consider NVDA, which is free and pretty usable. Gerald - Original Message - From: Mauricio Molina mauriciohmol...@gmail.com To: blind-computing@jaws-users.com Sent: Wednesday, February 18, 2009 10:43 PM Subject: [Blind-Computing] Window Eyes Dilemma Hello To All, Obviously, I was hoping someone on this list might be able to assist me. I am currently setting up a brand new Dell Optiplex Desktop system. It is a Vista Home Premium 32 bit system and as of yet, there is no antivirus installed. I have also disabled UAC until I get all the software installed. And therein lies the rub: I've successfully installed JAWS 10, MAGic 11, and ZoomText 9.4, but when I tried installing Window Eyes 7.01, there is some sort of conflict. By the way, this is not my system, the State rehabilitation agency purchased it for one of their consumers and I am simply expected to set it up. I admit I am a JAWS user so I enlisted Window Eyes tech support to assist me in the installation. One of their agents, whose name I prefer not to mention, helped me make the correct choices during the installation process. Yet after the installation was complete and the system was rebooted, all there was on the screen was black with the white mouse pointer in the center of the screen. I've already stated that I am a JAWS user so to say that I am visually impaired would be redundant. Still, I have enough remaining vision to make the previous observation. When I asked the GW Micro tech support to comment on the problem, the only thing he had to offer was that it may be a video driver issue and the drivers may need to be updated. I do not understand how this could be the case as the system is brand spanking new with an upgraded ATI HD 2400 Pro Graphics card. I asked whether there were any known issues with having so many other assistive technologies installed on one computer or if there was a particular order in which they needed to be installed. The answer was no to both questions. Fortunately, before installing any software, I create System Restore points. So, with sighted assistance, I booted into safe mode and put the system back to before the Window Eyes installation and all was well. I then called GW Micro tech support again and spoke with another tech. I told him of my experience and all he had to add was that there was a conflict. Duh! Unfortunately, they offered no further assistance. So, what I would like to know is, does anyone have any ideas of which course of action I should follow next. I may, just for the heck of it, update the graphics card driver, but if that does not work, what then? In fact, I have never yet had to update a video card driver so I am not even sure of the process though I imagine I can figure that one out. But if anyone would like to provide some advice, I would be very grateful. Sorry for the long post. Thanks in advance, Mauricio Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws-users.com Use the following address in order to contact the management team blind-computing-ow...@jaws-users.com If you wish to join the JAWS Users List send a blank email to the following address: jaws-users-list-j...@jaws-users.com Visit the JAWS Users List home page at: http://www.jaws-users.com
Re: [Blind-Computing] Window Eyes Dilemma
wow? you get jaws etc free? I'm obviously in the wrong country as over here, in the UK, we have to purchase our own computers and accessible software. Unless you wish to go cap in hand to a charity that is. Some people really are lucky. Elaine - Original Message - From: Gerald Levy bwaylimi...@verizon.net To: blind-computing@jaws-users.com Sent: Thursday, February 19, 2009 12:16 PM Subject: Re: [Blind-Computing] Window Eyes Dilemma Your best course of action would be to decide which of the two screen readers you want to keep, and get rid of the other one. Why do you need both JAWS and Window Eyes on the same system? I am surprised that a state rehab agency would spend almost $2000 of taxpayer money on two screen readers for the same system, when one would be perfectly adequate. No wonder there's an economic crisis in this country. If you need a back-up screen reader to either JAWS or Window Eyes, you might consider NVDA, which is free and pretty usable. Gerald - Original Message - From: Mauricio Molina mauriciohmol...@gmail.com To: blind-computing@jaws-users.com Sent: Wednesday, February 18, 2009 10:43 PM Subject: [Blind-Computing] Window Eyes Dilemma Hello To All, Obviously, I was hoping someone on this list might be able to assist me. I am currently setting up a brand new Dell Optiplex Desktop system. It is a Vista Home Premium 32 bit system and as of yet, there is no antivirus installed. I have also disabled UAC until I get all the software installed. And therein lies the rub: I've successfully installed JAWS 10, MAGic 11, and ZoomText 9.4, but when I tried installing Window Eyes 7.01, there is some sort of conflict. By the way, this is not my system, the State rehabilitation agency purchased it for one of their consumers and I am simply expected to set it up. I admit I am a JAWS user so I enlisted Window Eyes tech support to assist me in the installation. One of their agents, whose name I prefer not to mention, helped me make the correct choices during the installation process. Yet after the installation was complete and the system was rebooted, all there was on the screen was black with the white mouse pointer in the center of the screen. I've already stated that I am a JAWS user so to say that I am visually impaired would be redundant. Still, I have enough remaining vision to make the previous observation. When I asked the GW Micro tech support to comment on the problem, the only thing he had to offer was that it may be a video driver issue and the drivers may need to be updated. I do not understand how this could be the case as the system is brand spanking new with an upgraded ATI HD 2400 Pro Graphics card. I asked whether there were any known issues with having so many other assistive technologies installed on one computer or if there was a particular order in which they needed to be installed. The answer was no to both questions. Fortunately, before installing any software, I create System Restore points. So, with sighted assistance, I booted into safe mode and put the system back to before the Window Eyes installation and all was well. I then called GW Micro tech support again and spoke with another tech. I told him of my experience and all he had to add was that there was a conflict. Duh! Unfortunately, they offered no further assistance. So, what I would like to know is, does anyone have any ideas of which course of action I should follow next. I may, just for the heck of it, update the graphics card driver, but if that does not work, what then? In fact, I have never yet had to update a video card driver so I am not even sure of the process though I imagine I can figure that one out. But if anyone would like to provide some advice, I would be very grateful. Sorry for the long post. Thanks in advance, Mauricio Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws-users.com Use the following address in order to contact the management team blind-computing-ow...@jaws-users.com If you wish to join the JAWS Users List send a blank email to the following address: jaws-users-list-j...@jaws-users.com Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email
Re: [Blind-Computing] Window Eyes Dilemma
Really? I thought you blokes in the UK were so much more progressive than us here in the states. But, yes, state rehab agencies will cover the cost of talking computers and other adaptive equipment if an eligible blind person needs it to pursue educational or vocational goals. It varies from state to state, and not everyone qualifies for such government largesse. Gerald - Original Message - From: Elaine elaine.d...@gmail.com To: blind-computing@jaws-users.com Sent: Thursday, February 19, 2009 1:35 PM Subject: Re: [Blind-Computing] Window Eyes Dilemma wow? you get jaws etc free? I'm obviously in the wrong country as over here, in the UK, we have to purchase our own computers and accessible software. Unless you wish to go cap in hand to a charity that is. Some people really are lucky. Elaine - Original Message - From: Gerald Levy bwaylimi...@verizon.net To: blind-computing@jaws-users.com Sent: Thursday, February 19, 2009 12:16 PM Subject: Re: [Blind-Computing] Window Eyes Dilemma Your best course of action would be to decide which of the two screen readers you want to keep, and get rid of the other one. Why do you need both JAWS and Window Eyes on the same system? I am surprised that a state rehab agency would spend almost $2000 of taxpayer money on two screen readers for the same system, when one would be perfectly adequate. No wonder there's an economic crisis in this country. If you need a back-up screen reader to either JAWS or Window Eyes, you might consider NVDA, which is free and pretty usable. Gerald - Original Message - From: Mauricio Molina mauriciohmol...@gmail.com To: blind-computing@jaws-users.com Sent: Wednesday, February 18, 2009 10:43 PM Subject: [Blind-Computing] Window Eyes Dilemma Hello To All, Obviously, I was hoping someone on this list might be able to assist me. I am currently setting up a brand new Dell Optiplex Desktop system. It is a Vista Home Premium 32 bit system and as of yet, there is no antivirus installed. I have also disabled UAC until I get all the software installed. And therein lies the rub: I've successfully installed JAWS 10, MAGic 11, and ZoomText 9.4, but when I tried installing Window Eyes 7.01, there is some sort of conflict. By the way, this is not my system, the State rehabilitation agency purchased it for one of their consumers and I am simply expected to set it up. I admit I am a JAWS user so I enlisted Window Eyes tech support to assist me in the installation. One of their agents, whose name I prefer not to mention, helped me make the correct choices during the installation process. Yet after the installation was complete and the system was rebooted, all there was on the screen was black with the white mouse pointer in the center of the screen. I've already stated that I am a JAWS user so to say that I am visually impaired would be redundant. Still, I have enough remaining vision to make the previous observation. When I asked the GW Micro tech support to comment on the problem, the only thing he had to offer was that it may be a video driver issue and the drivers may need to be updated. I do not understand how this could be the case as the system is brand spanking new with an upgraded ATI HD 2400 Pro Graphics card. I asked whether there were any known issues with having so many other assistive technologies installed on one computer or if there was a particular order in which they needed to be installed. The answer was no to both questions. Fortunately, before installing any software, I create System Restore points. So, with sighted assistance, I booted into safe mode and put the system back to before the Window Eyes installation and all was well. I then called GW Micro tech support again and spoke with another tech. I told him of my experience and all he had to add was that there was a conflict. Duh! Unfortunately, they offered no further assistance. So, what I would like to know is, does anyone have any ideas of which course of action I should follow next. I may, just for the heck of it, update the graphics card driver, but if that does not work, what then? In fact, I have never yet had to update a video card driver so I am not even sure of the process though I imagine I can figure that one out. But if anyone would like to provide some advice, I would be very grateful. Sorry for the long post. Thanks in advance, Mauricio Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws
Re: [Blind-Computing] Window Eyes Dilemma
Elaine, Don't believe it. For an agency to by anyone screen reading software is a very rare thing. 99 times out of 100, you buy everything yourself with your own money. - Original Message - From: Elaine elaine.d...@gmail.com To: blind-computing@jaws-users.com Sent: Thursday, February 19, 2009 1:35 PM Subject: Re: [Blind-Computing] Window Eyes Dilemma wow? you get jaws etc free? I'm obviously in the wrong country as over here, in the UK, we have to purchase our own computers and accessible software. Unless you wish to go cap in hand to a charity that is. Some people really are lucky. Elaine - Original Message - From: Gerald Levy bwaylimi...@verizon.net To: blind-computing@jaws-users.com Sent: Thursday, February 19, 2009 12:16 PM Subject: Re: [Blind-Computing] Window Eyes Dilemma Your best course of action would be to decide which of the two screen readers you want to keep, and get rid of the other one. Why do you need both JAWS and Window Eyes on the same system? I am surprised that a state rehab agency would spend almost $2000 of taxpayer money on two screen readers for the same system, when one would be perfectly adequate. No wonder there's an economic crisis in this country. If you need a back-up screen reader to either JAWS or Window Eyes, you might consider NVDA, which is free and pretty usable. Gerald - Original Message - From: Mauricio Molina mauriciohmol...@gmail.com To: blind-computing@jaws-users.com Sent: Wednesday, February 18, 2009 10:43 PM Subject: [Blind-Computing] Window Eyes Dilemma Hello To All, Obviously, I was hoping someone on this list might be able to assist me. I am currently setting up a brand new Dell Optiplex Desktop system. It is a Vista Home Premium 32 bit system and as of yet, there is no antivirus installed. I have also disabled UAC until I get all the software installed. And therein lies the rub: I've successfully installed JAWS 10, MAGic 11, and ZoomText 9.4, but when I tried installing Window Eyes 7.01, there is some sort of conflict. By the way, this is not my system, the State rehabilitation agency purchased it for one of their consumers and I am simply expected to set it up. I admit I am a JAWS user so I enlisted Window Eyes tech support to assist me in the installation. One of their agents, whose name I prefer not to mention, helped me make the correct choices during the installation process. Yet after the installation was complete and the system was rebooted, all there was on the screen was black with the white mouse pointer in the center of the screen. I've already stated that I am a JAWS user so to say that I am visually impaired would be redundant. Still, I have enough remaining vision to make the previous observation. When I asked the GW Micro tech support to comment on the problem, the only thing he had to offer was that it may be a video driver issue and the drivers may need to be updated. I do not understand how this could be the case as the system is brand spanking new with an upgraded ATI HD 2400 Pro Graphics card. I asked whether there were any known issues with having so many other assistive technologies installed on one computer or if there was a particular order in which they needed to be installed. The answer was no to both questions. Fortunately, before installing any software, I create System Restore points. So, with sighted assistance, I booted into safe mode and put the system back to before the Window Eyes installation and all was well. I then called GW Micro tech support again and spoke with another tech. I told him of my experience and all he had to add was that there was a conflict. Duh! Unfortunately, they offered no further assistance. So, what I would like to know is, does anyone have any ideas of which course of action I should follow next. I may, just for the heck of it, update the graphics card driver, but if that does not work, what then? In fact, I have never yet had to update a video card driver so I am not even sure of the process though I imagine I can figure that one out. But if anyone would like to provide some advice, I would be very grateful. Sorry for the long post. Thanks in advance, Mauricio Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws-users.com Use the following address in order to contact the management team blind-computing-ow...@jaws-users.com If you wish to join the JAWS Users List send a blank email to the following
[Blind-Computing] Window Eyes Dilemma
Hello To All, Obviously, I was hoping someone on this list might be able to assist me. I am currently setting up a brand new Dell Optiplex Desktop system. It is a Vista Home Premium 32 bit system and as of yet, there is no antivirus installed. I have also disabled UAC until I get all the software installed. And therein lies the rub: I've successfully installed JAWS 10, MAGic 11, and ZoomText 9.4, but when I tried installing Window Eyes 7.01, there is some sort of conflict. By the way, this is not my system, the State rehabilitation agency purchased it for one of their consumers and I am simply expected to set it up. I admit I am a JAWS user so I enlisted Window Eyes tech support to assist me in the installation. One of their agents, whose name I prefer not to mention, helped me make the correct choices during the installation process. Yet after the installation was complete and the system was rebooted, all there was on the screen was black with the white mouse pointer in the center of the screen. I've already stated that I am a JAWS user so to say that I am visually impaired would be redundant. Still, I have enough remaining vision to make the previous observation. When I asked the GW Micro tech support to comment on the problem, the only thing he had to offer was that it may be a video driver issue and the drivers may need to be updated. I do not understand how this could be the case as the system is brand spanking new with an upgraded ATI HD 2400 Pro Graphics card. I asked whether there were any known issues with having so many other assistive technologies installed on one computer or if there was a particular order in which they needed to be installed. The answer was no to both questions. Fortunately, before installing any software, I create System Restore points. So, with sighted assistance, I booted into safe mode and put the system back to before the Window Eyes installation and all was well. I then called GW Micro tech support again and spoke with another tech. I told him of my experience and all he had to add was that there was a conflict. Duh! Unfortunately, they offered no further assistance. So, what I would like to know is, does anyone have any ideas of which course of action I should follow next. I may, just for the heck of it, update the graphics card driver, but if that does not work, what then? In fact, I have never yet had to update a video card driver so I am not even sure of the process though I imagine I can figure that one out. But if anyone would like to provide some advice, I would be very grateful. Sorry for the long post. Thanks in advance, Mauricio Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws-users.com Use the following address in order to contact the management team blind-computing-ow...@jaws-users.com If you wish to join the JAWS Users List send a blank email to the following address: jaws-users-list-j...@jaws-users.com
Re: [Blind-Computing] Window Eyes Dilemma
Hi Mauricio, Have you checked the tech bulletins on the Freedom Scientific page and the AI Squared page? Since you said that the screen is black with only the mouse pointer on it, I can only assume that this does have to do with the video, however, it may also have to do with having the two screen readers and the screen magnifiers installed at the same time. Have you confirmed that the two magnifiers aren't starting at the same time? As for updating the video drivers, one only needs to know the model number of the video card, then going to the ATI site and looking for the customer support for that model video card. You may actually get lucky and find an automatic detection system on their page to find out if there are any downloads available for your model card. In any case, it's just like installing any other update, and you will have to restart your computer once the update is done. You may also wish to uninstall the other accessibility software in the hopes of pinpointing which is the one giving you the problem. For example, start by installing Window Eyes first instead of the others, that way you can pin point whether it is the drivers being installed by Window eyes, and also pin point which of the other software titles are not playing nicely with Window Eyes. Let us know how you make out. Victor Co-moderator Blind Movie Buffs List Guidedogs List Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to blind-computing-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: blind-computing-requ...@jaws-users.com Use the following address in order to contact the management team blind-computing-ow...@jaws-users.com If you wish to join the JAWS Users List send a blank email to the following address: jaws-users-list-j...@jaws-users.com
