Re: What's the deal with this "programming error"?

2010-06-10 Thread Graham Percival
On Thu, Jun 10, 2010 at 4:38 PM, David Kastrup  wrote:
> Graham Percival  writes:
>
>> On Thu, Jun 10, 2010 at 2:37 PM, David Kastrup  wrote:
>>
>>> And of course, adding more information is done _automatically_ when
>>> someone responds to the tracked report.  So adding to the tracker
>>> with a canned phrase "Small example, and error symptom still missing"
>>> might well be a safe choice in any case.
>>
>> I don't know what you mean by "error symptom still missing".  If [...]
>> the user explains why the output is incorrect,
>
> That's the error symptom.  Probably "error syndrome" would have been a
> more proper term.  Sorry.

I had to look up "syndrome" on wikipedia, but I see what you mean.  I
disagree, though -- I would prefer to put the onus on the bug
reporter.  Once the issue is in the tracker, there's no urgency for
the initial reporter to add more info.

The key is to respond to the issue quickly.  This works quite well; I
did it for a year or two.  As long as there's a reply and an actual
discussion happens, users are happy to provide more information,
explanations, and the rest.  It's when they don't hear anything for
days, weeks, or months that they get (justifiably) upset.

That's why I keep on harping on the "find a reason to reject the
report" idea -- if there's a clear-cut policy reason to "reject" a
report, then the Squad member can reply immediately, or within 30
seconds, or something.  But the key is to *reply*, instead of letting
reports pass them by.


On this point I'm going to use whatever veto power you give me.  I'm
convinced it will work; I did it this way for months and it worked
just fine.  If the Bug Squad adopts this method and it's failing over
the course of 3-4 months, I'll be wiling to re-open the discussion,
but not until then.

Cheers,
- Graham

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Re: What's the deal with this "programming error"?

2010-06-10 Thread David Kastrup
Graham Percival  writes:

> On Thu, Jun 10, 2010 at 2:37 PM, David Kastrup  wrote:
>
>> And of course, adding more information is done _automatically_ when
>> someone responds to the tracked report.  So adding to the tracker
>> with a canned phrase "Small example, and error symptom still missing"
>> might well be a safe choice in any case.
>
> I don't know what you mean by "error symptom still missing".  If [...]
> the user explains why the output is incorrect,

That's the error symptom.  Probably "error syndrome" would have been a
more proper term.  Sorry.

-- 
David Kastrup

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Re: What's the deal with this "programming error"?

2010-06-10 Thread Graham Percival
On Thu, Jun 10, 2010 at 2:37 PM, David Kastrup  wrote:
> Graham Percival  writes:
>
>> If you
>> can't reject the report for having no Tiny example, no version number,
>> not being able to reproduce it, etc., then you MUST move on to the
>> final point, namely adding it to the tracker.
>
> I should think that asking for the missing information (with copy on the
> bug list so that other members of the squad might be aware of the
> response) should be a valid option as well.

That's already point 5 on the list:
http://kainhofer.com/~lilypond/Documentation/contributor/bug-squad-checklists.html

(using kainhofer temporarily because that change isn't in the official
docs until 2.13.24)

> For the sake of not eventually getting swamped by leftovers, "add it to
> the tracker" would likely be a better choice over "make a mental note to
> ask for more information Real Soon Now (TM)".

Yes.

> And of course, adding more information is done _automatically_ when
> someone responds to the tracked report.  So adding to the tracker with a
> canned phrase "Small example, and error symptom still missing" might
> well be a safe choice in any case.

I don't know what you mean by "error symptom still missing".  If
there's a Tiny example and the user explains why the output is
incorrect, it goes into the tracker and the Bug Squad should forget
about about that issue.  They're not programmers, they're not supposed
to be programmers.  They should ignore that issue until a programmer
marks it "fixed" and the next release is made; at that point, they
verify that the fix worked (or not).

If there isn't a Tiny example, or if the user didn't clearly explain
why the output was bad, or any of the other points in the checklist,
then they reject the report.  By "reject", I mean "write back to the
user, cc'd to the list, asking for more information".  But then it's
no longer the responsibility of the Bug Squad; it's the respnosibility
of the user to come back with a better example / more info / whatever.

Cheers,
- Graham

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Re: What's the deal with this "programming error"?

2010-06-10 Thread David Kastrup
Graham Percival  writes:

> PS note that the "new email checklist" does *not* contain an item for
> "ignore the email and hope that somebody else handles it".  If you
> can't reject the report for having no Tiny example, no version number,
> not being able to reproduce it, etc., then you MUST move on to the
> final point, namely adding it to the tracker.

I should think that asking for the missing information (with copy on the
bug list so that other members of the squad might be aware of the
response) should be a valid option as well.

For the sake of not eventually getting swamped by leftovers, "add it to
the tracker" would likely be a better choice over "make a mental note to
ask for more information Real Soon Now (TM)".

And of course, adding more information is done _automatically_ when
someone responds to the tracked report.  So adding to the tracker with a
canned phrase "Small example, and error symptom still missing" might
well be a safe choice in any case.

-- 
David Kastrup

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Re: What's the deal with this "programming error"?

2010-06-10 Thread Graham Percival
On Thu, Jun 10, 2010 at 03:32:46PM +0200, Valentin Villenave wrote:
> I have (sorta) planned to do this as soon as I have a bit more time
> (several dozen hours are easily required), aka later this month.

If it takes you longer than 10 minutes to process a single email,
you're doing something wrong.  My initial guess is that you're not
rejecting the report when you *should* be rejecting it.

I handled over 90% of reports in less than 2 minutes.


If the user hasn't said why the output isn't correct, write back
to them.  You don't need to know anything about Hebrew lyrics or
whatever; keep on rejecting the reports until the user writes "the
third symbol from the left should look like an upside-down rabbit,
but it currently looks like a sideways raddish".  If you're not
familiar with violin parts, force the user to say "the upside-down
square bucket on the c4\downbow note should be rotated 180
degrees".  Whatever.

The target is to handle **every** report within **24 hours**.
Rejecting is a completely acceptable means of handling it.  Look
for any excuse you can find to reject the report -- but *find*
one, and *write back* to the user.  Pretending that you didn't see
the email, or letting it rot in your "todo" folder for 3 months,
is *not* an acceptable means of handling it.

Cheers,
- Graham

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Re: What's the deal with this "programming error"?

2010-06-10 Thread Valentin Villenave
On Thu, Jun 10, 2010 at 3:23 PM, Graham Percival
 wrote:
> Focus on processing other old reports that haven't been dealt with
> yet.

I have (sorta) planned to do this as soon as I have a bit more time
(several dozen hours are easily required), aka later this month.

As for David's bug, it does remind me of something... Perhaps #781?

Dmytro: thanks for having added this!

Cheers,
Valentin

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Re: What's the deal with this "programming error"?

2010-06-10 Thread Graham Percival
On Thu, Jun 10, 2010 at 09:46:49AM +0300, Dmytro O. Redchuk wrote:
> I didn't know that all "programming errors" should be considered as unexpected
> and therefore should be recorded. I'll try to figure out why i didn't.

Don't waste your time; that's something for the CG to state, and
as you know I'm already in the middle of revamping that chapter.
Focus on processing other old reports that haven't been dealt with
yet.

Especially stuff that Phil Holmes finds -- he's searching through
the archives for lost stuff; please PLEASE don't ignore the emails
this time around.


PS note that the "new email checklist" does *not* contain an item
for "ignore the email and hope that somebody else handles it".  If
you can't reject the report for having no Tiny example, no version
number, not being able to reproduce it, etc., then you MUST move
on to the final point, namely adding it to the tracker.

Cheers,
- Graham

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Re: What's the deal with this "programming error"?

2010-06-09 Thread Dmytro O. Redchuk
On Fri 04 Jun 2010, 17:52 David Kastrup wrote:
> David Kastrup  writes:
[...]

> \new Voice \with {\consists "Ambitus_engraver"} { s4*0 \new Voice { c''4 }  }
> 
> creates the above errors.
Thank you, added as 1113:
http://code.google.com/p/lilypond/issues/detail?id=1113

> 
> -- 
> David Kastrup


On Wed 09 Jun 2010, 17:02 Graham Percival wrote:
> On Wed, Jun 9, 2010 at 4:55 PM, James Bailey
>  wrote:
> > Am I to understand that a programming error should have a bug report?
> 
> Yes; current policy is to record all warnings (even "false warnings",
> which produce good output but include an unexpected error/warning
[...]

_unexpected_

I didn't know that all "programming errors" should be considered as unexpected
and therefore should be recorded. I'll try to figure out why i didn't.

> 
> Cheers,
> - Graham

-- 
  Dmytro O. Redchuk

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Re: What's the deal with this "programming error"?

2010-06-09 Thread David Kastrup
Graham Percival  writes:

> On Wed, Jun 9, 2010 at 4:55 PM, James Bailey
>  wrote:
>> Am I to understand that a programming error should have a bug report?
>
> Yes; current policy is to record all warnings (even "false warnings",
> which produce good output but include an unexpected error/warning
> message on the console).  This is a change from a few years ago, and
> will probably add 100-200 extra issues, but there was strong feelings
> towards adding them.

"programming error" basically means that something happened that should
never happen.  If there had been no programming involved on part of the
user, it is a problem in the existing Lilypond code.  "programming
error" also implies that the action taken (if it is not a straight
abort) is just a best shot at dealing with a case that has been deemed
impossible.

It is probably a bit too optimistic to assume that such a best shot will
always lead to correct results.

-- 
David Kastrup


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Re: What's the deal with this "programming error"?

2010-06-09 Thread Graham Percival
On Wed, Jun 9, 2010 at 4:55 PM, James Bailey
 wrote:
> Am I to understand that a programming error should have a bug report?

Yes; current policy is to record all warnings (even "false warnings",
which produce good output but include an unexpected error/warning
message on the console).  This is a change from a few years ago, and
will probably add 100-200 extra issues, but there was strong feelings
towards adding them.
(if nothing else, it was suggested that fixing these could be a good
task for frogs)

Cheers,
- Graham

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Re: What's the deal with this "programming error"?

2010-06-09 Thread James Bailey


On 09.06.2010, at 17:28, Graham Percival wrote:


On Wed, Jun 9, 2010 at 4:14 PM, Reinhold Kainhofer
 wrote:
But in this case, it is probably because hardly anyone is really  
using the
Ambitus_engraver. In my case, I have no particular knowledge, so I  
can't help

you in any way and thus cannot answer.


That's no excuse for the Bug Squad, though -- somebody should have
tried compiling his example, seen the same "programming error", and
added it to the tracker.  Absolutely no understanding necessary.
Takes 5 minutes at most.

and YES, I've been considering how to best explain that in the cg, and
YES, I've been thinking about how to organize the squad so that this
is less likely to happen in the future, and YES, the situation was
under control.



Am I to understand that a programming error should have a bug report?  
I, like dmytro, was simply confused as to what the problem was, and  
what the expected should have been. Something on this level gets  
filed (in my brain) as "programmer stuff" which I just accept as "too  
difficult for me to understand".


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Re: What's the deal with this "programming error"?

2010-06-09 Thread David Kastrup
Reinhold Kainhofer  writes:

> Am Mittwoch, 9. Juni 2010, 16:52:58 schrieb David Kastrup:
>> Uh, am I by now in everybody's killfile, or do people just enjoy having
>> me throw a fit for every contribution?  
>
> To be honest, I can imagine that some people might really choose to ignore 
> your posts (sometimes, they can really make your blood boil when reading 
> them...).
>
> But in this case, it is probably because hardly anyone is really using
> the Ambitus_engraver. In my case, I have no particular knowledge, so I
> can't help you in any way and thus cannot answer.

I was not having an issue with nobody providing a solution right away.
I was bothered about the problem not getting registered at all, even
after I provided a set of simplified relevant test cases.

I was not successful tracking this to the respective C++ code paths in
the involved class functions.  So I reported how far I got.

> There are so many corners in LilyPond, where you are basically on your
> own when you encounter some strange issue...

How nice or not nice someone is might very well direct the resources
people are willing to spend on fixing a particular bug.  But merely
registering the bug should not count towards being pleasant to me in
particular.  In fact, it might eventually save someone nicer
encountering the same problem the work of boiling it down to relevant
minimal test cases with differing behavior.

All the best

-- 
David Kastrup


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Re: What's the deal with this "programming error"?

2010-06-09 Thread Graham Percival
On Wed, Jun 9, 2010 at 4:14 PM, Reinhold Kainhofer
 wrote:
> But in this case, it is probably because hardly anyone is really using the
> Ambitus_engraver. In my case, I have no particular knowledge, so I can't help
> you in any way and thus cannot answer.

That's no excuse for the Bug Squad, though -- somebody should have
tried compiling his example, seen the same "programming error", and
added it to the tracker.  Absolutely no understanding necessary.
Takes 5 minutes at most.

and YES, I've been considering how to best explain that in the cg, and
YES, I've been thinking about how to organize the squad so that this
is less likely to happen in the future, and YES, the situation was
under control.


Want it to happen faster?  Well, it _would_ have happened faster if I
wasn't reviewing patches.  But I think that patch-reviewing should
have *top* priority, so I pushed the CG and Bug Squad organization
onto the top of my "todo" pile, instead of the active task.

Cheers,
- Graham

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Re: What's the deal with this "programming error"?

2010-06-09 Thread David Kastrup
"Dmytro O. Redchuk"  writes:

> On Wed 09 Jun 2010, 16:52 David Kastrup wrote:
>
>> Anyway, I should think that this bug description including a list of
>> relevant examples should warrant being recorded by the bug squad.
> i simply can not understand (tm) what's the problem (tm):

The error messages?

> On Thu 03 Jun 2010, 14:34 David Kastrup wrote:
>> When compiling
>> 
>> \new Voice \with {\consists "Ambitus_engraver"}
>> {<<\new Voice { c } s>> { c } }
>> 
>> I get the following two "programming error"s.  What's up?
>> 
>
>> programming error: note column without heads and stem
> note column is _really_ without heads and stem...

At the point of time that the "bug" is reported.  But that time is
premature since respective ambitus data arrives later.

>> continuing, cross fingers
>> /tmp/junk.ly:2:26: programming error: note-column has no direction
>> {<<\new Voice { c } s>> { 
>>   c } }
> ... well, i can easily believe it _really_ has no direction.

See above.

> Sorry, i _really_ could not catch the idea. So i waited (as usually)
> for some discussion of the topic. And still waiting, be sure .)

The problem is that the ambitus engraver barfs because of a lack of data
that is going to arrive later.

It appears that there are some measures in the engraver that avoid those
messages for some of the simplest cases (see in particular the examples
I gave that _don't_ throw errors), but they don't seem to do the job
properly.

The ambitus engraver tries evaluating something at a time when it does
not work.  Whether or not that is convenient or the only way to do it,
it should not be able to cause errors until the voice actually ends.

And then the error should not be something utterly bewildering, but
clearly pointing to the lack of collected ambitus data.

Does this make the problem clearer?

-- 
David Kastrup

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Re: What's the deal with this "programming error"?

2010-06-09 Thread Graham Percival
David,

I wrote to you privately to say that I was aware of your report, and
would send an "ungently public reminder to the Bug Squad if they
hadn't dealt with it in a few days".

Now, you could argue that it had been more than "a few days", but I
wanted to give them a few days to catch up without having the
distraction of a new draft of the Issues CG chapter.  You may have
noticed that I hadn't sent any request to review the third draft of
this chapter, despite me making some significant changes to the
version in git.  In fact, earlier today Valentin seemed to be catching
up on old issues, so there's some evidence that my hope wasn't
completely in vain.

Please trust me a bit more.  If you disagreed with my waiting, I would
have hoped that you would have asked me privately why I wasn't yelling
at them yet, since I specifically wrote to you privately to explain
the situation, and said that I was quite prepared to yell at them.

Herding cats is not easy; please don't make my job harder.

- Graham


On Wed, Jun 9, 2010 at 3:52 PM, David Kastrup  wrote:
>
> Uh, am I by now in everybody's killfile, or do people just enjoy having
> me throw a fit for every contribution?  If it is the latter, I am afraid
> that I am currently hospitalized because of my blood pressure and I sort
> of think that my doctors would disapprove.  Tough luck.  Maybe next
> time.
>
> Anyway, I should think that this bug description including a list of
> relevant examples should warrant being recorded by the bug squad.
>
> All the best.
>
> David Kastrup  writes:
>
>> David Kastrup  writes:
>>>
>>> I get the following two "programming error"s.  What's up?
>>
>> A simpler test case is
>>
>> \new Voice \with {\consists "Ambitus_engraver"} { \new Voice { c'' } }
>>
>> The key point appears to be that the music written in the inner voice
>> apparently is sufficient for triggering some processing that would
>> require the c'' to be actually in the voice with the Ambitus_engraver.
>>
>> The error occurs even if there are any notes after the inner voice.  It
>> does not occur when any music (including just s) is placed before the
>> inner voice.  This seems to depend on both timing as well as notes:
>>
>> \new Voice \with {\consists "Ambitus_engraver"} { s4 \new Voice { c''4 }  }
>>
>> creates no error.
>>
>> \new Voice \with {\consists "Ambitus_engraver"} { c4*0 \new Voice { c''4 }  }
>>
>> creates no error.
>>
>> \new Voice \with {\consists "Ambitus_engraver"} { s4*0 \new Voice { c''4 }  }
>>
>> creates the above errors.
>
> --
> David Kastrup
>
>
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Re: What's the deal with this "programming error"?

2010-06-09 Thread Reinhold Kainhofer
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Am Mittwoch, 9. Juni 2010, 16:52:58 schrieb David Kastrup:
> Uh, am I by now in everybody's killfile, or do people just enjoy having
> me throw a fit for every contribution?  

To be honest, I can imagine that some people might really choose to ignore 
your posts (sometimes, they can really make your blood boil when reading 
them...).

But in this case, it is probably because hardly anyone is really using the 
Ambitus_engraver. In my case, I have no particular knowledge, so I can't help 
you in any way and thus cannot answer.
There are so many corners in LilyPond, where you are basically on your own 
when you encounter some strange issue...

Cheers,
Reinhold

- -- 
- --
Reinhold Kainhofer, reinh...@kainhofer.com, http://reinhold.kainhofer.com/
 * Financial & Actuarial Math., Vienna Univ. of Technology, Austria
 * http://www.fam.tuwien.ac.at/, DVR: 0005886
 * LilyPond, Music typesetting, http://www.lilypond.org
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Re: What's the deal with this "programming error"?

2010-06-09 Thread Dmytro O. Redchuk
On Wed 09 Jun 2010, 16:52 David Kastrup wrote:
> Uh, am I by now in everybody's killfile
Not at all, be sure,

> Anyway, I should think that this bug description including a list of
> relevant examples should warrant being recorded by the bug squad.
i simply can not understand (tm) what's the problem (tm):

On Thu 03 Jun 2010, 14:34 David Kastrup wrote:
> When compiling
> 
> \new Voice \with {\consists "Ambitus_engraver"}
> {<<\new Voice { c } s>> { c } }
> 
> I get the following two "programming error"s.  What's up?
> 

> programming error: note column without heads and stem
note column is _really_ without heads and stem...

> continuing, cross fingers
> /tmp/junk.ly:2:26: programming error: note-column has no direction
> {<<\new Voice { c } s>> { 
>   c } }
... well, i can easily believe it _really_ has no direction.

Sorry, i _really_ could not catch the idea. So i waited (as usually) for some
discussion of the topic. And still waiting, be sure .)

> 
> -- 
> David Kastrup

-- 
  Dmytro O. Redchuk

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Re: What's the deal with this "programming error"?

2010-06-09 Thread David Kastrup

Uh, am I by now in everybody's killfile, or do people just enjoy having
me throw a fit for every contribution?  If it is the latter, I am afraid
that I am currently hospitalized because of my blood pressure and I sort
of think that my doctors would disapprove.  Tough luck.  Maybe next
time.

Anyway, I should think that this bug description including a list of
relevant examples should warrant being recorded by the bug squad.

All the best.

David Kastrup  writes:

> David Kastrup  writes:
>>
>> I get the following two "programming error"s.  What's up?
>
> A simpler test case is
>
> \new Voice \with {\consists "Ambitus_engraver"} { \new Voice { c'' } }
>
> The key point appears to be that the music written in the inner voice
> apparently is sufficient for triggering some processing that would
> require the c'' to be actually in the voice with the Ambitus_engraver.
>
> The error occurs even if there are any notes after the inner voice.  It
> does not occur when any music (including just s) is placed before the
> inner voice.  This seems to depend on both timing as well as notes:
>
> \new Voice \with {\consists "Ambitus_engraver"} { s4 \new Voice { c''4 }  }
>
> creates no error.
>
> \new Voice \with {\consists "Ambitus_engraver"} { c4*0 \new Voice { c''4 }  }
>
> creates no error.
>
> \new Voice \with {\consists "Ambitus_engraver"} { s4*0 \new Voice { c''4 }  }
>
> creates the above errors.

-- 
David Kastrup


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Re: What's the deal with this "programming error"?

2010-06-04 Thread David Kastrup
David Kastrup  writes:

> When compiling
>
> \new Voice \with {\consists "Ambitus_engraver"}
> {<<\new Voice { c } s>> { c } }
>
> I get the following two "programming error"s.  What's up?

A simpler test case is

\new Voice \with {\consists "Ambitus_engraver"} { \new Voice { c'' } }

The key point appears to be that the music written in the inner voice
apparently is sufficient for triggering some processing that would
require the c'' to be actually in the voice with the Ambitus_engraver.

The error occurs even if there are any notes after the inner voice.  It
does not occur when any music (including just s) is placed before the
inner voice.  This seems to depend on both timing as well as notes:

\new Voice \with {\consists "Ambitus_engraver"} { s4 \new Voice { c''4 }  }

creates no error.

\new Voice \with {\consists "Ambitus_engraver"} { c4*0 \new Voice { c''4 }  }

creates no error.

\new Voice \with {\consists "Ambitus_engraver"} { s4*0 \new Voice { c''4 }  }

creates the above errors.

-- 
David Kastrup


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What's the deal with this "programming error"?

2010-06-03 Thread David Kastrup

When compiling

\new Voice \with {\consists "Ambitus_engraver"}
{<<\new Voice { c } s>> { c } }

I get the following two "programming error"s.  What's up?

lilypond /tmp/junk.ly
GNU LilyPond 2.13.23
Processing `/tmp/junk.ly'
Parsing...
/tmp/junk.ly:0: warning: no \version statement found, please add

\version "2.13.23"

for future compatibility
Interpreting music... 
Preprocessing graphical objects...
programming error: note column without heads and stem
continuing, cross fingers
/tmp/junk.ly:2:26: programming error: note-column has no direction
{<<\new Voice { c } s>> { 
  c } }



-- 
David Kastrup


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