[OSL | CCIE_Voice] UCCX Agent Automatic Available

[Ken Wyan]

Hi,

We can set Automatic availabe for individual agents or CSQ level.

If we disable Automatic available from CSQ then the settings of individual
agents will be applied.

There's a service parameter also to enable / disable automatic available.

Can anyone tell , how does this parameter affects agent availability. (I
think service parameter should have least priority than agent/CSQ ; but I
want to confirm from somebody major in IPCC)

Thanks.
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Re: [OSL | CCIE_Voice] Router Switch port configurations

[Chris]

Thanks Bill, Good point and as Kevin, I give in too. Option 2 is it then.
Chris

On Tue, Apr 24, 2012 at 2:49 PM, Kevin Spicer wrote:

> Actually Chris Bill's post has me worried.  How many other people have
> seen this behavior?  There's not a lot to choose between the 2, and if one
> is more stable...
>
> On 24 Apr 2012 04:22, "Chris"  wrote:
>
>> Thanks Juan.
>> Hi ST,
>> What you are saying is not quiet correct. Option 2 will normally be okay.
>> However, if we want to be sure, we could include "allowed vlan" keyword.
>> This option must always work at least when you have "allowed VLAN"
>> configured, and vlan pruning is disabled. The "*switchport voice vlan*"
>>  is Cisco's special for Cisco phone. But some other vendors have also taken
>> up this approach. I my opinion if we can use it option 1 we should use it.
>> From responses from Kevin and Juan, it seems like it works fine. I think we
>> can challenge if this doesn't work in lab. I was originally unsure of if
>> this command would be available on piddly little four port switch module.
>> Chris.
>>
>>
>> On Mon, Apr 23, 2012 at 11:45 PM, Seifeddine Tlili <
>> seifeddine.tl...@lvs1.com> wrote:
>>
>>>  But in option 2 you still missing the *switchport voice vlan 11*ortherwise 
>>> you have to specify it manually on each phone, for third party
>>> SIP Phone it`s has to be that way
>>>
>>> ** **
>>>
>>> *Thanks*
>>>
>>> *ST*
>>>
>>> ** **
>>>
>>> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
>>> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Juan Lopez
>>> *Sent:* Monday, April 23, 2012 6:33 AM
>>> *To:* Chris
>>> *Cc:* ccie_voice@onlinestudylist.com
>>>
>>> *Subject:* Re: [OSL | CCIE_Voice] Router Switch port configurations
>>>
>>> ** **
>>>
>>> I always use the second option, never had any issue with it...
>>>
>>> cheers
>>>
>>> Juan
>>>
>>> Op 22 april 2012 15:56 schreef Chris  het
>>> volgende:
>>>
>>> Hi All , 
>>>
>>> ** **
>>>
>>> I don't have a 4-port or 9-port POE switch module to try it on.
>>> Therefore I would like for some one to confirm if both or one of following
>>> port configuration will work on these cards. I do understand the concept,
>>> but don't want to find the actual syntax on lab day :). Thanks in advance.
>>> 
>>>
>>> ** **
>>>
>>> Vlan 10 is DATA
>>>
>>> Vlan 11 is VOICE
>>>
>>> ** **
>>>
>>> *Preference 1- *
>>> interface FastEthernet0/1/0
>>>
>>>  switchport access vlan 10
>>>
>>>  switchport voice vlan 11
>>>
>>>  spanning-tree portfast
>>>
>>> *Preference 2- * 
>>>
>>> interface FastEthernet0/1/0
>>>
>>> switchport trunk native vlan 10
>>>
>>> switchport mode trunk
>>>
>>> ** **
>>>
>>> Best Regards
>>>
>>> Chris
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training,
>>> please visit www.ipexpert.com
>>>
>>> Are you a CCNP or CCIE and looking for a job? Check out
>>> www.PlatinumPlacement.com 
>>>
>>> ** **
>>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>> Are you a CCNP or CCIE and looking for a job? Check out
>> www.PlatinumPlacement.com
>>
>
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Re: [OSL | CCIE_Voice] Router Switch port configurations

[Bill Lake]

My comments are limited to the HWIC cards you will see in the lab running
the IOS version in the lab.

The issue you may encounter is that when using the access version of
configuration, the voice vlan will not come up or will drop after some time
of functionality.  Therefore, in the lab I would recommend using option 2.

As for those saying that spanning-tree portfast is on a trunk port does not
work, well guess what, when you add the command switchport voice vlan xx,
you just created a trunk and to confirm that see below output

HQ-RTR(config)#interface fastEthernet 0/3/1
HQ-RTR(config-if)#switchport mode access
HQ-RTR(config-if)#switchport access vlan 10
% Access VLAN does not exist. Creating vlan 10
HQ-RTR(config-if)#switchport voice vlan 20
% Voice VLAN does not exist. Creating vlan 20
HQ-RTR(config-if)#spanning-tree portf
%Warning: portfast should only be enabled on ports connected to a single
host.
 Connecting hubs, concentrators, switches,  bridges, etc.to this interface
 when portfast is enabled, can cause temporary spanning tree loops.
 Use with CAUTION

%Portfast has been configured on FastEthernet0/3/1 but will only
 have effect when the interface is in a non-trunking mode.
HQ-RTR(config-if)#

So again this only applies to the situation in the lab, it seems to be a
combination of the IOS version and perhaps the HWIC's used but I have not
tried to confirm but I have been able to recreate on my lab repeatedly.
 Sometimes access mode will work and seem to be fine.  Other times it will
not, can not get the voice vlan to come up at all, and finally others it
will work for a day and the next it will not be working.

Good luck if you want to argue this after you take the lab.  The CCIE voice
has no review process and if your phones at a site do not work, I am
guessing you failed.


On Mon, Apr 23, 2012 at 8:38 PM, Chris  wrote:

> Thanks Juan.
> Hi ST,
> What you are saying is not quiet correct. Option 2 will normally be okay.
> However, if we want to be sure, we could include "allowed vlan" keyword.
> This option must always work at least when you have "allowed VLAN"
> configured, and vlan pruning is disabled. The "*switchport voice vlan*"
>  is Cisco's special for Cisco phone. But some other vendors have also taken
> up this approach. I my opinion if we can use it option 1 we should use it.
> From responses from Kevin and Juan, it seems like it works fine. I think we
> can challenge if this doesn't work in lab. I was originally unsure of if
> this command would be available on piddly little four port switch module.
> Chris.
>
>
> On Mon, Apr 23, 2012 at 11:45 PM, Seifeddine Tlili <
> seifeddine.tl...@lvs1.com> wrote:
>
>>  But in option 2 you still missing the *switchport voice vlan 11*ortherwise 
>> you have to specify it manually on each phone, for third party
>> SIP Phone it`s has to be that way
>>
>> ** **
>>
>> *Thanks*
>>
>> *ST*
>>
>> ** **
>>
>> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
>> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Juan Lopez
>> *Sent:* Monday, April 23, 2012 6:33 AM
>> *To:* Chris
>> *Cc:* ccie_voice@onlinestudylist.com
>>
>> *Subject:* Re: [OSL | CCIE_Voice] Router Switch port configurations
>>
>> ** **
>>
>> I always use the second option, never had any issue with it...
>>
>> cheers
>>
>> Juan
>>
>> Op 22 april 2012 15:56 schreef Chris  het volgende:
>> 
>>
>> Hi All , 
>>
>> ** **
>>
>> I don't have a 4-port or 9-port POE switch module to try it on. Therefore
>> I would like for some one to confirm if both or one of following port
>> configuration will work on these cards. I do understand the concept, but
>> don't want to find the actual syntax on lab day :). Thanks in advance.***
>> *
>>
>> ** **
>>
>> Vlan 10 is DATA
>>
>> Vlan 11 is VOICE
>>
>> ** **
>>
>> *Preference 1- *
>> interface FastEthernet0/1/0
>>
>>  switchport access vlan 10
>>
>>  switchport voice vlan 11
>>
>>  spanning-tree portfast
>>
>> *Preference 2- * 
>>
>> interface FastEthernet0/1/0
>>
>> switchport trunk native vlan 10
>>
>> switchport mode trunk
>>
>> ** **
>>
>> Best Regards
>>
>> Chris
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>> Are you a CCNP or CCIE and looking for a job? Check out
>> www.PlatinumPlacement.com 
>>
>> ** **
>>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
___
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Re: [OSL | CCIE_Voice] Unity Connection Services

[Ken Wyan]

Hi,

We can import users without AXL service (that's why I asked this here) from
CUCM to Unity.

Thanks for clarifications.

On Tue, Apr 24, 2012 at 3:28 PM, Juan Lopez
wrote:

> Ken,
> AXL for import users from UCM, serv. reporter to run reports from serv.
> pages, dirsync to import users directly from AD (I believe)
> cheers!
>
> Op 24 april 2012 09:38 schreef Ken Wyan  het volgende:
>
>>  Unity Connection Serviceability has following services.
>>
>> Cisco AXL Web Service
>> Cisco Serviceability Reporter
>> Cisco Dirsync
>>
>> Even if all above services are deactivated , Unity connection seems works
>> fine  (integrated with CUCM / Presence)
>>
>> What above services are for?
>>
>> Ken
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>> Are you a CCNP or CCIE and looking for a job? Check out
>> www.PlatinumPlacement.com 
>>
>
>
___
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Re: [OSL | CCIE_Voice] Router Switch port configurations

[Baktha Muralidharan]

>
> + for switchport trunk on ESW ports. Never had an issue with it.
>
> A related question. On the 3750, unless explicitly indicated, do you leave
> the native VLAN on the trunk port at default (i.e. "1')?
>
> Thanks,
>
> /Baktha
>

>


> --
>
> Message: 1
> Date: Mon, 23 Apr 2012 16:12:48 +1000
> From: Chris 
> To: ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] Router Switch port configurations
> Message-ID:
> >
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi Bill,
> The spanningtree portfast command does nothing for trunk ports, unless one
> of the newer commands with " trunk" keyword is available. I guess there is
> no harm putting it, but not very cool. I would put this if trunk keyword is
> available.
> Chris
>
> On Mon, Apr 23, 2012 at 2:13 PM,  >wrote:
>
> > Send CCIE_Voice mailing list submissions to
> >ccie_voice@onlinestudylist.com
> >
> > To subscribe or unsubscribe via the World Wide Web, visit
> >http://onlinestudylist.com/mailman/listinfo/ccie_voice
> > or, via email, send a message with subject or body 'help' to
> >ccie_voice-requ...@onlinestudylist.com
> >
> > You can reach the person managing the list at
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> >
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of CCIE_Voice digest..."
> >
> >
> > Today's Topics:
> >
> >   1. Re: Router Switch port configurations (Bryan Byrne)
> >   2. Re: Router Switch port configurations (Chris)
> >   3. CUE Messaging and call forwarding (Chris)
> >
> >
> > --
> >
> > Message: 1
> > Date: Sun, 22 Apr 2012 12:12:19 -0400
> > From: Bryan Byrne 
> > To: Bill Lake 
> > Cc: Chris ,   "ccie_voice@onlinestudylist.com"
> >
> > Subject: Re: [OSL | CCIE_Voice] Router Switch port configurations
> > Message-ID: 
> > Content-Type: text/plain; charset="iso-8859-1"
> >
> > I agree with Bill. I've had very spotty behavior not including the
> > switchport mode trunk command.
> >
> > -Bryan
> >
> >
> > On Apr 22, 2012, at 10:53 AM, Bill Lake wrote:
> >
> > > I would recommend #2 but you forgot
> > >
> > > switchport voice vlan 11
> > > Spanning-tree portfast (use depends on requirements)
> > >
> > > Reasoning for the preference is that iOS in lab is not totally reliable
> > with #1.  Might work but then it might stop an hour or 10 hours after you
> > leave but that might cause you to have a very expensive lunch
> > >
> > > On Sunday, April 22, 2012, Chris wrote:
> > > Hi All ,
> > >
> > > I don't have a 4-port or 9-port POE switch module to try it on.
> > Therefore I would like for some one to confirm if both or one of
> following
> > port configuration will work on these cards. I do understand the concept,
> > but don't want to find the actual syntax on lab day :). Thanks in
> advance.
> > >
> > > Vlan 10 is DATA
> > > Vlan 11 is VOICE
> > >
> > > Preference 1-
> > > interface FastEthernet0/1/0
> > >  switchport access vlan 10
> > >  switchport voice vlan 11
> > >  spanning-tree portfast
> > > Preference 2-
> > > interface FastEthernet0/1/0
> > > switchport trunk native vlan 10
> > > switchport mode trunk
> > >
> > > Best Regards
> > > Chris
> > > ___
> > > For more information regarding industry leading CCIE Lab training,
> > please visit www.ipexpert.com
> > >
> > > Are you a CCNP or CCIE and looking for a job? Check out
> > www.PlatinumPlacement.com
> >
> > -- next part --
> > An HTML attachment was scrubbed...
> > URL:
> > 
> >
> > --
> >
> > Message: 2
> > Date: Mon, 23 Apr 2012 12:29:03 +1000
> > From: Chris 
> > To: Bryan Byrne 
> > Cc: "ccie_voice@onlinestudylist.com" 
> > Subject: Re: [OSL | CCIE_Voice] Router Switch port configurations
> > Message-ID:
> > e...@mail.gmail.com
> > >
> > Content-Type: text/plain; charset="iso-8859-1"
> >
> > Thanks, Kevin/Bill/Bryan for you suggestions. Much appreciated.
> >
> > Chris
> >
> >
> > On Mon, Apr 23, 2012 at 2:12 AM, Bryan Byrne 
> wrote:
> >
> > > I agree with Bill. I've had very spotty behavior not including the
> > > switchport mode trunk command.
> > >
> > > -Bryan
> > >
> > >
> > > On Apr 22, 2012, at 10:53 AM, Bill Lake wrote:
> > >
> > > I would recommend #2 but you forgot
> > >
> > > switchport voice vlan 11
> > > Spanning-tree portfast (use depends on requirements)
> > >
> > > Reasoning for the preference is that iOS in lab is not totally reliable
> > > with #1.  Might work but then it might stop an hour or 10 hours after
> you
> > > leave but that might cause you to have a very expensive lunch
> > >
> > > On Sunday, April 22, 2012, Chris wrote:
> > >
> > >> Hi All ,
> > >>
> > >> I don't have a 4-port or 9-port POE switch module to try it on.
> > Therefore
> > >> I would like for some one to confirm if both or one of

Re: [OSL | CCIE_Voice] Unity Connection Services

[Juan Lopez]

Ken,
AXL for import users from UCM, serv. reporter to run reports from serv.
pages, dirsync to import users directly from AD (I believe)
cheers!

Op 24 april 2012 09:38 schreef Ken Wyan  het volgende:

> Unity Connection Serviceability has following services.
>
> Cisco AXL Web Service
> Cisco Serviceability Reporter
> Cisco Dirsync
>
> Even if all above services are deactivated , Unity connection seems works
> fine  (integrated with CUCM / Presence)
>
> What above services are for?
>
> Ken
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com 
>
___
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[OSL | CCIE_Voice] Device Pool of UCCX generated cti devices

[Ken Wyan]

When we integrate UCCX with CUCM ,  cti ports & cti route points are
configured through UCCX GUI & it's automatically propogated to CUCM.

My question is , when we create a new telephony trigger / media group ,
device pool cage is always filled by UCCX. Which  DP is selected by UCCX
for this? (if multiple device pools are configured already in CUCM)

KW
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Re: [OSL | CCIE_Voice] Router Switch port configurations

[Ramy Abdelrahim]

Hi Guys,
 
Just to cut it short .. If you're on HQ-3750 then configure the phone ports as 
access ports and if you're configuring a switch module on a voice gateway then 
make it as trunk port.
 
HQ-3750:

int f1/0/1
 switchport access vlan 10
 switchport mode access
 switchport voice vlan 20
 spanning-tree portfast
 
Switch Module:

int f1/1
 switchport trunk native vlan 100
 switchport mode trunk
 switchport voice vlan 200
 
BRgds,
Ramy
 



Date: Tue, 24 Apr 2012 05:49:41 +0100
From: ke...@kevinspicer.co.uk
To: devsin2...@gmail.com
CC: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] Router Switch port configurations


Actually Chris Bill's post has me worried.  How many other people have seen 
this behavior?  There's not a lot to choose between the 2, and if one is more 
stable...
On 24 Apr 2012 04:22, "Chris"  wrote:


Thanks Juan. 
Hi ST,
What you are saying is not quiet correct. Option 2 will normally be okay. 
However, if we want to be sure, we could include "allowed vlan" keyword. This 
option must always work at least when you have "allowed VLAN" configured, and 
vlan pruning is disabled. The "switchport voice vlan"  is Cisco's special for 
Cisco phone. But some other vendors have also taken up this approach. I my 
opinion if we can use it option 1 we should use it. From responses from Kevin 
and Juan, it seems like it works fine. I think we can challenge if this doesn't 
work in lab. I was originally unsure of if this command would be available on 
piddly little four port switch module.
Chris.



On Mon, Apr 23, 2012 at 11:45 PM, Seifeddine Tlili  
wrote:




But in option 2 you still missing the switchport voice vlan 11 ortherwise you 
have to specify it manually on each phone, for third party SIP Phone it`s has 
to be that way
 
Thanks
ST
 
From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Juan Lopez
Sent: Monday, April 23, 2012 6:33 AM
To: Chris
Cc: ccie_voice@onlinestudylist.com

Subject: Re: [OSL | CCIE_Voice] Router Switch port configurations

 

I always use the second option, never had any issue with it...



cheers

Juan

Op 22 april 2012 15:56 schreef Chris  het volgende:
Hi All , 

 

I don't have a 4-port or 9-port POE switch module to try it on. Therefore I 
would like for some one to confirm if both or one of following port 
configuration will work on these cards. I do understand the concept, but don't 
want to find the actual syntax on lab day :). Thanks in advance.

 


Vlan 10 is DATA

Vlan 11 is VOICE

 


Preference 1- 
interface FastEthernet0/1/0

 switchport access vlan 10

 switchport voice vlan 11

 spanning-tree portfast
Preference 2-  

interface FastEthernet0/1/0

switchport trunk native vlan 10

switchport mode trunk

 

Best Regards

Chris

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___
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___ For more information regarding 
industry leading CCIE Lab training, please visit www.ipexpert.com Are you a 
CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com 
   ___
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www.PlatinumPlacement.com

[OSL | CCIE_Voice] Unity Connection Services

[Ken Wyan]

Unity Connection Serviceability has following services.

Cisco AXL Web Service
Cisco Serviceability Reporter
Cisco Dirsync

Even if all above services are deactivated , Unity connection seems works
fine  (integrated with CUCM / Presence)

What above services are for?

Ken
___
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