Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
Thanks Karen. They replaced the vouchers with new ones. Regards. Khaled Date: Tue, 2 Jul 2013 22:13:31 -0700 From: karen.johnson...@yahoo.ca Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? To: khaled_sah...@hotmail.com; dwar...@epochuniversal.com; ccie_voice@onlinestudylist.com CC: supp...@ipexpert.com; supp...@proctorlabs.com try to email to Wayne and if not post to BBB From: khaled Saholy To: Karen Johnson ; Dane Warner ; "ccie_voice@onlinestudylist.com" Cc: "support (supp...@ipexpert.com)" ; "supp...@proctorlabs.com" Sent: Monday, July 1, 2013 7:09:33 AM Subject: RE: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? It seems nobody cares! It's very disappointing. Date: Sun, 30 Jun 2013 12:49:25 -0700 From: karen.johnson...@yahoo.ca Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? To: dwar...@epochuniversal.com; khaled_sah...@hotmail.com; ccie_voice@onlinestudylist.com CC: supp...@ipexpert.com; supp...@proctorlabs.com i can not power up most server and sometimes vpn also failed to work. but when u open ticket , suppprt usually our end is good , please check your side. From: Dane Warner To: khaled Saholy ; "ccie_voice@onlinestudylist.com" Cc: "support (supp...@ipexpert.com)" ; "supp...@proctorlabs.com" Sent: Sunday, June 30, 2013 1:07:41 PM Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? All, I had a very frustrating session this morning. I could not login to the Publisher, even though I could connect with the browser. Didn’t work in IE or Firefox. I could log into the subscriber but saw that there was a configuration already loaded. When I tried to save any changes, just got ‘Connecting’ in the browser, no further. Never could do anything with CallManager. I reverted and loaded two other labs, same issue. It seems the Pod29 was extremely messed up. Saturday’s session loaded a completely different lab from the one I requested. Had to revert and load again, 25 minutes down the drain. Proctorlabs Support, I am requesting two vouchers for the 8 hour session that I couldn’t work on. There are some serious bugs in your lab gear. Regards, Dane Warner, CCVPSr. Network EngineerEpoch Universal, Inc.(909)226-0755dwar...@epochuniversal.comFrom: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy Sent: Sunday, June 30, 2013 11:08 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? Hi All, I don't know what to say or whom to complain to? This's the second day I'm having difficulty in working in my online sessions with Proctorlabs vracks. I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours support but no one answering Yesterday I asked the support if I can extend my current session by booking a new following session but no one answered. I tried booking a new following session hoping it will be linked up automatically but unfortunately it didn't. So after that I had to stop my work after feeling frustrated. Today I booked three consecutive sessions but the same problem happened again but in a different form. I noticed the remaining time is 3 hrs and 40 minutes in the first session and informed the support guys but no one is answering. After finishing my first session, I thought it will be disconnected but the remaining time changed to 24 hours. Okay feeling happy with the new hours but then maybe after about 30 minutes I found my telnet session got disconnected and I can't access them or access the servers and after refreshing my account at Proctorlabs site , I found the pod has changed. So means everything has gone. The sessions were not linked-up as what they told us. I just wonder whom to complain in such cases? BTW,I also schedule sessions in the other competitor company vracks but to say the truth I found their support and response are very good. Not only that but they gave me back my credits and more. Thanks for any help and regards. Khaled Al-Saholy No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
try to email to Wayne and if not post to BBB From: khaled Saholy To: Karen Johnson ; Dane Warner ; "ccie_voice@onlinestudylist.com" Cc: "support (supp...@ipexpert.com)" ; "supp...@proctorlabs.com" Sent: Monday, July 1, 2013 7:09:33 AM Subject: RE: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? It seems nobody cares! It's very disappointing. Date: Sun, 30 Jun 2013 12:49:25 -0700 From: karen.johnson...@yahoo.ca Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? To: dwar...@epochuniversal.com; khaled_sah...@hotmail.com; ccie_voice@onlinestudylist.com CC: supp...@ipexpert.com; supp...@proctorlabs.com i can not power up most server and sometimes vpn also failed to work. but when u open ticket , suppprt usually our end is good , please check your side. From: Dane Warner To: khaled Saholy ; "ccie_voice@onlinestudylist.com" Cc: "support (supp...@ipexpert.com)" ; "supp...@proctorlabs.com" Sent: Sunday, June 30, 2013 1:07:41 PM Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? All, I had a very frustrating session this morning. I could not login to the Publisher, even though I could connect with the browser. Didn’t work in IE or Firefox. I could log into the subscriber but saw that there was a configuration already loaded. When I tried to save any changes, just got ‘Connecting’ in the browser, no further. Never could do anything with CallManager. I reverted and loaded two other labs, same issue. It seems the Pod29 was extremely messed up. Saturday’s session loaded a completely different lab from the one I requested. Had to revert and load again, 25 minutes down the drain. Proctorlabs Support, I am requesting two vouchers for the 8 hour session that I couldn’t work on. There are some serious bugs in your lab gear. Regards, Dane Warner, CCVP Sr. Network Engineer Epoch Universal, Inc. (909)226-0755 dwar...@epochuniversal.com From:ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy Sent: Sunday, June 30, 2013 11:08 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? Hi All, I don't know what to say or whom to complain to? This's the second day I'm having difficulty in working in my online sessions with Proctorlabs vracks. I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours support but no one answering Yesterday I asked the support if I can extend my current session by booking a new following session but no one answered. I tried booking a new following session hoping it will be linked up automatically but unfortunately it didn't. So after that I had to stop my work after feeling frustrated. Today I booked three consecutive sessions but the same problem happened again but in a different form. I noticed the remaining time is 3 hrs and 40 minutes in the first session and informed the support guys but no one is answering. After finishing my first session, I thought it will be disconnected but the remaining time changed to 24 hours. Okay feeling happy with the new hours but then maybe after about 30 minutes I found my telnet session got disconnected and I can't access them or access the servers and after refreshing my account at Proctorlabs site , I found thepod has changed. So means everything has gone. The sessions were not linked-up as what they told us. I just wonder whom to complain in such cases? BTW,I also schedule sessions in the other competitor company vracks but to say the truth I found their support and response are very good. Not only that but they gave me back my credits and more. Thanks for any help and regards. Khaled Al-Saholy No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
Wayne can definitely do something about it I guess. I had very much similar issues last month ... Sent from my iPhone On 1 juil. 2013, at 15:09, khaled Saholy wrote: > It seems nobody cares! > > It's very disappointing. > > > Date: Sun, 30 Jun 2013 12:49:25 -0700 > From: karen.johnson...@yahoo.ca > Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in > weekends? > To: dwar...@epochuniversal.com; khaled_sah...@hotmail.com; > ccie_voice@onlinestudylist.com > CC: supp...@ipexpert.com; supp...@proctorlabs.com > > i can not power up most server and sometimes vpn also failed to work. > but when u open ticket , suppprt usually our end is good , please check your > side. > > > From: Dane Warner > To: khaled Saholy ; > "ccie_voice@onlinestudylist.com" > Cc: "support (supp...@ipexpert.com)" ; > "supp...@proctorlabs.com" > Sent: Sunday, June 30, 2013 1:07:41 PM > Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in > weekends? > > All, > > I had a very frustrating session this morning. I could not login to the > Publisher, even though I could connect with the browser. Didn’t work in IE or > Firefox. I could log into the subscriber but saw that there was a > configuration already loaded. When I tried to save any changes, just got > ‘Connecting’ in the browser, no further. Never could do anything with > CallManager. > > I reverted and loaded two other labs, same issue. It seems the Pod29 was > extremely messed up. > > Saturday’s session loaded a completely different lab from the one I > requested. Had to revert and load again, 25 minutes down the drain. > > Proctorlabs Support, I am requesting two vouchers for the 8 hour session that > I couldn’t work on. There are some serious bugs in your lab gear. > > Regards, > > > > Dane Warner, CCVP > Sr. Network Engineer > Epoch Universal, Inc. > (909)226-0755 > dwar...@epochuniversal.com > > > From: ccie_voice-boun...@onlinestudylist.com > [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy > Sent: Sunday, June 30, 2013 11:08 AM > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in > weekends? > > Hi All, > > I don't know what to say or whom to complain to? > > This's the second day I'm having difficulty in working in my online sessions > with Proctorlabs vracks. > > I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours > support but no one answering > > Yesterday I asked the support if I can extend my current session by booking > a new following session but no one answered. I tried booking a new following > session hoping it will be linked up automatically but unfortunately it didn't. > > So after that I had to stop my work after feeling frustrated. > > Today I booked three consecutive sessions but the same problem happened again > but in a different form. > I noticed the remaining time is 3 hrs and 40 minutes in the first session and > informed the support guys but no one is answering. > After finishing my first session, I thought it will be disconnected but the > remaining time changed to 24 hours. Okay feeling happy with the new hours but > then maybe after about 30 minutes I found my telnet session got disconnected > and I can't access them or access the servers and after refreshing my account > at Proctorlabs site , I found the pod has changed. So means everything has > gone. > > The sessions were not linked-up as what they told us. > > I just wonder whom to complain in such cases? > > BTW,I also schedule sessions in the other competitor company vracks but to > say the truth I found their support and response are very good. Not only that > but they gave me back my credits and more. > > Thanks for any help and regards. > > Khaled Al-Saholy > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13 > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
It seems nobody cares! It's very disappointing. Date: Sun, 30 Jun 2013 12:49:25 -0700 From: karen.johnson...@yahoo.ca Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? To: dwar...@epochuniversal.com; khaled_sah...@hotmail.com; ccie_voice@onlinestudylist.com CC: supp...@ipexpert.com; supp...@proctorlabs.com i can not power up most server and sometimes vpn also failed to work. but when u open ticket , suppprt usually our end is good , please check your side. From: Dane Warner To: khaled Saholy ; "ccie_voice@onlinestudylist.com" Cc: "support (supp...@ipexpert.com)" ; "supp...@proctorlabs.com" Sent: Sunday, June 30, 2013 1:07:41 PM Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? All, I had a very frustrating session this morning. I could not login to the Publisher, even though I could connect with the browser. Didn’t work in IE or Firefox. I could log into the subscriber but saw that there was a configuration already loaded. When I tried to save any changes, just got ‘Connecting’ in the browser, no further. Never could do anything with CallManager. I reverted and loaded two other labs, same issue. It seems the Pod29 was extremely messed up. Saturday’s session loaded a completely different lab from the one I requested. Had to revert and load again, 25 minutes down the drain. Proctorlabs Support, I am requesting two vouchers for the 8 hour session that I couldn’t work on. There are some serious bugs in your lab gear. Regards, Dane Warner, CCVPSr. Network EngineerEpoch Universal, Inc.(909)226-0755dwar...@epochuniversal.comFrom: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy Sent: Sunday, June 30, 2013 11:08 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? Hi All, I don't know what to say or whom to complain to? This's the second day I'm having difficulty in working in my online sessions with Proctorlabs vracks. I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours support but no one answering Yesterday I asked the support if I can extend my current session by booking a new following session but no one answered. I tried booking a new following session hoping it will be linked up automatically but unfortunately it didn't. So after that I had to stop my work after feeling frustrated. Today I booked three consecutive sessions but the same problem happened again but in a different form. I noticed the remaining time is 3 hrs and 40 minutes in the first session and informed the support guys but no one is answering. After finishing my first session, I thought it will be disconnected but the remaining time changed to 24 hours. Okay feeling happy with the new hours but then maybe after about 30 minutes I found my telnet session got disconnected and I can't access them or access the servers and after refreshing my account at Proctorlabs site , I found the pod has changed. So means everything has gone. The sessions were not linked-up as what they told us. I just wonder whom to complain in such cases? BTW,I also schedule sessions in the other competitor company vracks but to say the truth I found their support and response are very good. Not only that but they gave me back my credits and more. Thanks for any help and regards. Khaled Al-Saholy No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
i can not power up most server and sometimes vpn also failed to work. but when u open ticket , suppprt usually our end is good , please check your side. From: Dane Warner To: khaled Saholy ; "ccie_voice@onlinestudylist.com" Cc: "support (supp...@ipexpert.com)" ; "supp...@proctorlabs.com" Sent: Sunday, June 30, 2013 1:07:41 PM Subject: Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? All, I had a very frustrating session this morning. I could not login to the Publisher, even though I could connect with the browser. Didn’t work in IE or Firefox. I could log into the subscriber but saw that there was a configuration already loaded. When I tried to save any changes, just got ‘Connecting’ in the browser, no further. Never could do anything with CallManager. I reverted and loaded two other labs, same issue. It seems the Pod29 was extremely messed up. Saturday’s session loaded a completely different lab from the one I requested. Had to revert and load again, 25 minutes down the drain. Proctorlabs Support, I am requesting two vouchers for the 8 hour session that I couldn’t work on. There are some serious bugs in your lab gear. Regards, Dane Warner, CCVP Sr. Network Engineer Epoch Universal, Inc. (909)226-0755 dwar...@epochuniversal.com From:ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy Sent: Sunday, June 30, 2013 11:08 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? Hi All, I don't know what to say or whom to complain to? This's the second day I'm having difficulty in working in my online sessions with Proctorlabs vracks. I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours support but no one answering Yesterday I asked the support if I can extend my current session by booking a new following session but no one answered. I tried booking a new following session hoping it will be linked up automatically but unfortunately it didn't. So after that I had to stop my work after feeling frustrated. Today I booked three consecutive sessions but the same problem happened again but in a different form. I noticed the remaining time is 3 hrs and 40 minutes in the first session and informed the support guys but no one is answering. After finishing my first session, I thought it will be disconnected but the remaining time changed to 24 hours. Okay feeling happy with the new hours but then maybe after about 30 minutes I found my telnet session got disconnected and I can't access them or access the servers and after refreshing my account at Proctorlabs site , I found thepod has changed. So means everything has gone. The sessions were not linked-up as what they told us. I just wonder whom to complain in such cases? BTW,I also schedule sessions in the other competitor company vracks but to say the truth I found their support and response are very good. Not only that but they gave me back my credits and more. Thanks for any help and regards. Khaled Al-Saholy No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
hi khaled, you are not alone, i have 3 session with them this week, all of them issue and i can not open the ticket , looks like they disable it so frustrate K From: khaled Saholy To: "ccie_voice@onlinestudylist.com" Sent: Sunday, June 30, 2013 12:07:50 PM Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? Hi All, I don't know what to say or whom to complain to? This's the second day I'm having difficulty in working in my online sessions with Proctorlabs vracks. I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours support but no one answering Yesterday I asked the support if I can extend my current session by booking a new following session but no one answered. I tried booking a new following session hoping it will be linked up automatically but unfortunately it didn't. So after that I had to stop my work after feeling frustrated. Today I booked three consecutive sessions but the same problem happened again but in a different form. I noticed the remaining time is 3 hrs and 40 minutes in the first session and informed the support guys but no one is answering. After finishing my first session, I thought it will be disconnected but the remaining time changed to 24 hours. Okay feeling happy with the new hours but then maybe after about 30 minutes I found my telnet session got disconnected and I can't access them or access the servers and after refreshing my account at Proctorlabs site , I found thepod has changed. So means everything has gone. The sessions were not linked-up as what they told us. I just wonder whom to complain in such cases? BTW,I also schedule sessions in the other competitor company vracks but to say the truth I found their support and response are very good. Not only that but they gave me back my credits and more. Thanks for any help and regards. Khaled Al-Saholy ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
All, I had a very frustrating session this morning. I could not login to the Publisher, even though I could connect with the browser. Didn't work in IE or Firefox. I could log into the subscriber but saw that there was a configuration already loaded. When I tried to save any changes, just got 'Connecting' in the browser, no further. Never could do anything with CallManager. I reverted and loaded two other labs, same issue. It seems the Pod29 was extremely messed up. Saturday's session loaded a completely different lab from the one I requested. Had to revert and load again, 25 minutes down the drain. Proctorlabs Support, I am requesting two vouchers for the 8 hour session that I couldn't work on. There are some serious bugs in your lab gear. Regards, Dane Warner, CCVP Sr. Network Engineer Epoch Universal, Inc. (909)226-0755 dwar...@epochuniversal.com<mailto:dwar...@epochuniversal.com> [cid:image001.png@01CE7588.7983B5C0] From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of khaled Saholy Sent: Sunday, June 30, 2013 11:08 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends? Hi All, I don't know what to say or whom to complain to? This's the second day I'm having difficulty in working in my online sessions with Proctorlabs vracks. I contacted supp...@ipexpert.com<mailto:supp...@ipexpert.com> and supp...@proctorlabs.com<mailto:supp...@proctorlabs.com> and afterhours support but no one answering Yesterday I asked the support if I can extend my current session by booking a new following session but no one answered. I tried booking a new following session hoping it will be linked up automatically but unfortunately it didn't. So after that I had to stop my work after feeling frustrated. Today I booked three consecutive sessions but the same problem happened again but in a different form. I noticed the remaining time is 3 hrs and 40 minutes in the first session and informed the support guys but no one is answering. After finishing my first session, I thought it will be disconnected but the remaining time changed to 24 hours. Okay feeling happy with the new hours but then maybe after about 30 minutes I found my telnet session got disconnected and I can't access them or access the servers and after refreshing my account at Proctorlabs site , I found the pod has changed. So means everything has gone. The sessions were not linked-up as what they told us. I just wonder whom to complain in such cases? BTW,I also schedule sessions in the other competitor company vracks but to say the truth I found their support and response are very good. Not only that but they gave me back my credits and more. Thanks for any help and regards. Khaled Al-Saholy No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2013.0.3345 / Virus Database: 3204/6445 - Release Date: 06/27/13 <>___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] Is there anyone working in Proctorlabs in weekends?
Hi All, I don't know what to say or whom to complain to? This's the second day I'm having difficulty in working in my online sessions with Proctorlabs vracks. I contacted supp...@ipexpert.com and supp...@proctorlabs.com and afterhours support but no one answering Yesterday I asked the support if I can extend my current session by booking a new following session but no one answered. I tried booking a new following session hoping it will be linked up automatically but unfortunately it didn't. So after that I had to stop my work after feeling frustrated. Today I booked three consecutive sessions but the same problem happened again but in a different form. I noticed the remaining time is 3 hrs and 40 minutes in the first session and informed the support guys but no one is answering. After finishing my first session, I thought it will be disconnected but the remaining time changed to 24 hours. Okay feeling happy with the new hours but then maybe after about 30 minutes I found my telnet session got disconnected and I can't access them or access the servers and after refreshing my account at Proctorlabs site , I found the pod has changed. So means everything has gone. The sessions were not linked-up as what they told us. I just wonder whom to complain in such cases? BTW,I also schedule sessions in the other competitor company vracks but to say the truth I found their support and response are very good. Not only that but they gave me back my credits and more. Thanks for any help and regards. Khaled Al-Saholy ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
