HMS Down?

2007-03-02 Thread Jim Wright
Is anyone else having problems with HMS sites?  The two of mine that I 
can get to have JRun errors, and have for a while, where usually they 
are on top of those.  And their main site is unreachable from my location.

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Re: HMS Down?

2007-03-02 Thread Joshua Cyr
whoa, just went to one of my HMS client sites and got this error:

Error starting thread: Not enough storage is available to process this
command. null

On 3/2/07, Jim Wright [EMAIL PROTECTED] wrote:
 Is anyone else having problems with HMS sites?  The two of mine that I
 can get to have JRun errors, and have for a while, where usually they
 are on top of those.  And their main site is unreachable from my location.

 

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Re: HMS Down?

2007-03-02 Thread Les Mizzell
Jim Wright wrote:
 Is anyone else having problems with HMS sites?  The two of mine that I 
 can get to have JRun errors, and have for a while, where usually they 
 are on top of those.  And their main site is unreachable from my location.


Whoop - me too ... bunch of stuff down ...
Calling them now...

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Re: HMS Down?

2007-03-02 Thread Casey Dougall
Time to go dedicated kids!

On 3/2/07, Les Mizzell [EMAIL PROTECTED] wrote:

 Jim Wright wrote:
  Is anyone else having problems with HMS sites?  The two of mine that I
  can get to have JRun errors, and have for a while, where usually they
  are on top of those.  And their main site is unreachable from my
 location.


 Whoop - me too ... bunch of stuff down ...
 Calling them now...

 

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Re: HMS Down?

2007-03-02 Thread Jim Wright
Les Mizzell wrote:
   Whoop - me too ... bunch of stuff down ...
 Calling them now...
 

The tech that I just talked to said they were having networking problems 
in one of their data centers.  They are in the process of replacing some 
equipment.  So apparently no cable cut this time...but it appears not 
enough redundancy, also.

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Re: HMS Down?

2007-03-02 Thread Casey Dougall
ah crap. I spoke too soon. We're down.


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Re: HMS Down?

2007-03-02 Thread Jamie Price
ah crap. I spoke too soon. We're down.

The tech was right - there's some kind of hardware problem at the 2nd 
datacenter I believe, and our infrastructure team, along with the CEO and COO, 
are working on it as I type.

Once I have definitive information I'll post it here.

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Re: HMS Down?

2007-03-02 Thread Jamie Price
PS

For those of you that don't know I'm one of the senior employees at HMS; 
formerly the postmaster but now I'm in the Dedicated Server Sales department.

Update: Looks like the areas being most affected are our nameservers, some 
shared sites, and of course our own website, but I expect a resolution within 
the hour given the caliber of the techs (and owners) we have working on this.


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RE: HMS Down?

2007-03-02 Thread Scott Stewart
My site is DOA also...


sas

-Original Message-
From: Jim Wright [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 02, 2007 8:41 AM
To: CF-Talk
Subject: HMS Down?

Is anyone else having problems with HMS sites?  The two of mine that I 
can get to have JRun errors, and have for a while, where usually they 
are on top of those.  And their main site is unreachable from my location.



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RE: HMS Down?

2007-03-02 Thread Scott Stewart
Jamie, 

Thanks for taking the time to post here..

sas

-Original Message-
From: Jamie Price [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 02, 2007 8:29 AM
To: CF-Talk
Subject: Re: HMS Down?

ah crap. I spoke too soon. We're down.

The tech was right - there's some kind of hardware problem at the 2nd
datacenter I believe, and our infrastructure team, along with the CEO and
COO, are working on it as I type.

Once I have definitive information I'll post it here.



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Re: HMS Down?

2007-03-02 Thread Jamie Price
UPDATE:

Problem should be resolved now - there was a bad load balancer on the DC2 
network that was flooding one of our core switches, which primarily affected 
our shared customers, secondary DNS servers, and our own website.  After some 
troubleshooting to determine the cause of the problem (including shutting off 
the shared part of our network for short time) we were able to isolate the load 
balancer as the cause of the problem.

The problem begain shortly before the first post here (around 8 am EST) and was 
confirmed resolved at about 9:30 am.  Total clients affected is hard to judge, 
but I would have to say it would be less than 15-20% of our customers, 
depending on how the secondary dns servers were acting.  The last statement is 
sheer guesswork, so please don't quote me on it!

If you have any further questions about this you can contact me at 
jamie(at)hostmysite.com.

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