Re: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
I don't want free support, I just want to know when the Custom tag I submited to the "Developers Exchange" will be online ? It's suppose to take 48 Hours to be online and now it's been 10 days (80 Hours of working Day (8 Hours by day)) I never received any answer! And I sent 2 messages to the ([EMAIL PROTECTED]) mail box ! Yanik Lupien - Original Message - From: "Steve Pierce" [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Thursday, September 07, 2000 3:11 PM Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ? If you are trying to get free support then I agree, your expectation level is too high. Microsoft doesn't offer free support, neither does Oracle, IBM, Sun or most other database integration companies. Allaire shouldn't be expected to behave any differently. If you can't solve the problem with Allaire Forums or CF_Talk, then pay for the support call and move on. How much lost time and money did you lose waiting nine days? $100 to $200 for a support call is a very good value. Pay it, and move on soldier. g - Steve Steve Pierce, HDL "Co-Location starting $99 per month, no setup fee" (734) 482-9682 | mailto:[EMAIL PROTECTED] | http://HDL.com -Original Message- From: Marcus [mailto:[EMAIL PROTECTED]] Sent: Thursday, September 07, 2000 1:03 PM To: [EMAIL PROTECTED] Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ? Does anyone have tried to contact Allaire Customer support ? I tryed many times, for the past 9 days and I never received any answer form Allaire Company! Am I the only one facing this problem? I have been... When I finally was contacted by someone at Allaire, it wasn't a tech support person trying to fix the problem. It was instead a salesman trying to sell me a $28,000 support package from Allaire. And when I commented that I didn't appreciate someone trying to sell me support when I was still trying to resolve an issue, I was told that Allaire needed to make money. Marcus -- -- -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body. -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body. -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
Does anyone have tried to contact Allaire Customer support ? I tryed many times, for the past 9 days and I never received any answer form Allaire Company! Am I the only one facing this problem? I have been... When I finally was contacted by someone at Allaire, it wasn't a tech support person trying to fix the problem. It was instead a salesman trying to sell me a $28,000 support package from Allaire. And when I commented that I didn't appreciate someone trying to sell me support when I was still trying to resolve an issue, I was told that Allaire needed to make money. Marcus -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
If you are trying to get free support then I agree, your expectation level is too high. Microsoft doesn't offer free support, neither does Oracle, IBM, Sun or most other database integration companies. Allaire shouldn't be expected to behave any differently. If you can't solve the problem with Allaire Forums or CF_Talk, then pay for the support call and move on. How much lost time and money did you lose waiting nine days? $100 to $200 for a support call is a very good value. Pay it, and move on soldier. g - Steve Steve Pierce, HDL "Co-Location starting $99 per month, no setup fee" (734) 482-9682 | mailto:[EMAIL PROTECTED] | http://HDL.com -Original Message- From: Marcus [mailto:[EMAIL PROTECTED]] Sent: Thursday, September 07, 2000 1:03 PM To: [EMAIL PROTECTED] Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ? Does anyone have tried to contact Allaire Customer support ? I tryed many times, for the past 9 days and I never received any answer form Allaire Company! Am I the only one facing this problem? I have been... When I finally was contacted by someone at Allaire, it wasn't a tech support person trying to fix the problem. It was instead a salesman trying to sell me a $28,000 support package from Allaire. And when I commented that I didn't appreciate someone trying to sell me support when I was still trying to resolve an issue, I was told that Allaire needed to make money. Marcus -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body. -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
If you are trying to get free support then I agree, your expectation level is too high. Microsoft doesn't offer free support, neither does Oracle, IBM, Sun or most other database integration companies. Allaire shouldn't be expected to behave any differently. If you can't solve the problem with Allaire Forums or CF_Talk, then pay for the support call and move on. How much lost time and money did you lose waiting nine days? $100 to $200 for a support call is a very good value. Pay it, and move on soldier. g Don't be so quick to assume that we are all asking for free support from Allaire. My personal difficulty was when I had just purchased a new copy of Studio to go on my new Win2000 box. I objected a little when I had to repay for a product I already owned because it didn't work on the latest and greatest OS, but that's sometimes what you have to do. The problem came when it would not run, at all... then Allaire wanted money, up front, to tell me how to fix a brand new program just so it would install and run... and to top it off, even after I DID pay for an incident of support, they STILL didn't fix the problem! I had to work it out myself! They did however have the salesmen call and try and sell me a support package! Marcus -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
Re: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
I have to say that this is bizarre. I've never had anything but great experiences with Allaire support, even when I was working for a company who was too cheap to even buy us CF, and I was using the scaled down free version to get a demo up and running that was going to be done later in Oracle. Now, if you were talking about support for NOF, I would definitely back you up on that. Kevin Langevin wrote: Wow...I've never heard anything like this about Allaire before. Any time I've ever e-mailed Allaire for support, I've had an answer back within 24 hours, but usually within a few hours. I've never used phone support before, but if someone was rude to you, you should definitely contact their manager. One thing I wouldn't do is base your opinion of Allaire on an incident or two of bad support. Base it on the reaction you get when you contact them to tell them that you got bad support. If they're lackadaisical about fixing the problem, THEN get pissed. :) CFUG-SFL Manager -Kev /CFUG-SFL Manager -Original Message- From: Marcus [mailto:[EMAIL PROTECTED]] Sent: Thursday, September 07, 2000 1:03 PM To: [EMAIL PROTECTED] Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ? Does anyone have tried to contact Allaire Customer support ? I tryed many times, for the past 9 days and I never received any answer form Allaire Company! Am I the only one facing this problem? I have been... When I finally was contacted by someone at Allaire, it wasn't a tech support person trying to fix the problem. It was instead a salesman trying to sell me a $28,000 support package from Allaire. And when I commented that I didn't appreciate someone trying to sell me support when I was still trying to resolve an issue, I was told that Allaire needed to make money. Marcus -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf _talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body. -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body. -- - * - p i p p a - * - - * - T h e D o l l s , T h e D i s h , - * - - * - a n d T h e D o l l a r s - * - - * - http://www.dolliedish.com/barbie- * - -- Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=listsbody=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
