RE: occasional issue with form fields not being passed.
Hi Steve, That was my first thought, but they claim they are not doing this. I've suggested they disable MacAfee and try again, and haven't heard back yet. Hoping this will work. Will -Original Message- From: DURETTE, STEVEN J (ATTASIAIT) [mailto:sd1...@att.com] Sent: 01 April 2010 14:51 To: cf-talk Subject: RE: occasional issue with form fields not being passed. Will, I've generally found that when this happens it is because the user had a bookmark to the submitted form. I generally have my forms return to the empty form if no data was submitted. Suddenly I was bombarded with log entries about the file that deals with the submission was getting an empty form structure and no referrer. I remoted into one of the user's desktops and watched as they clicked the bookmark... I then had them show me the properties of the bookmark and found the offending entry! Steve -Original Message- From: Will Swain [mailto:w...@hothorse.com] Sent: Wednesday, March 31, 2010 11:34 AM To: cf-talk Subject: occasional issue with form fields not being passed. Hi, Got a form with some hidden fields, that gets passed to an https page. This has been up and running and working for several years. Very very occasionally the form scope that is passed is empty. Does anyone have any ideas how this could happen. I have a user who is insisting they clicked the button (submitted the form). Interestingly, the cgi.referer is blank too. Could MacAfee security centre cause this behaviour? Or a proxy server? Their browser is IE8. I've tried to recreate this behaviour but without any joy. Any ideas? I'm at a loss. Will ~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:332526 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
RE: occasional issue with form fields not being passed.
Will, I've generally found that when this happens it is because the user had a bookmark to the submitted form. I generally have my forms return to the empty form if no data was submitted. Suddenly I was bombarded with log entries about the file that deals with the submission was getting an empty form structure and no referrer. I remoted into one of the user's desktops and watched as they clicked the bookmark... I then had them show me the properties of the bookmark and found the offending entry! Steve -Original Message- From: Will Swain [mailto:w...@hothorse.com] Sent: Wednesday, March 31, 2010 11:34 AM To: cf-talk Subject: occasional issue with form fields not being passed. Hi, Got a form with some hidden fields, that gets passed to an https page. This has been up and running and working for several years. Very very occasionally the form scope that is passed is empty. Does anyone have any ideas how this could happen. I have a user who is insisting they clicked the button (submitted the form). Interestingly, the cgi.referer is blank too. Could MacAfee security centre cause this behaviour? Or a proxy server? Their browser is IE8. I've tried to recreate this behaviour but without any joy. Any ideas? I'm at a loss. Will ~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:332525 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
RE: occasional issue with form fields not being passed.
Thanks Dave. My initial feeling was to get them to try a different browser and switch off MacAfee (yuck). Will try that and see where we get to. Cheers Will -Original Message- From: Dave Watts [mailto:dwa...@figleaf.com] Sent: 31 March 2010 16:42 To: cf-talk Subject: Re: occasional issue with form fields not being passed. > Got a form with some hidden fields, that gets passed to an https page. This > has been up and running and working for several years. Very very > occasionally the form scope that is passed is empty. Does anyone have any > ideas how this could happen. I have a user who is insisting they clicked the > button (submitted the form). Interestingly, the cgi.referer is blank too. > Could MacAfee security centre cause this behaviour? Or a proxy server? Their > browser is IE8. I've tried to recreate this behaviour but without any joy. There are lots of things that could cause problems like these. I'd have the user in question try alternatives - disabling McAfee, using a different browser, etc, and see what data you receive when they attempt these alternatives using the getHttpRequestData function, which will basically capture the raw data being received by CF. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ http://training.figleaf.com/ Fig Leaf Software is a Veteran-Owned Small Business (VOSB) on GSA Schedule, and provides the highest caliber vendor-authorized instruction at our training centers, online, or onsite. ~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:332496 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: occasional issue with form fields not being passed.
> Got a form with some hidden fields, that gets passed to an https page. This > has been up and running and working for several years. Very very > occasionally the form scope that is passed is empty. Does anyone have any > ideas how this could happen. I have a user who is insisting they clicked the > button (submitted the form). Interestingly, the cgi.referer is blank too. > Could MacAfee security centre cause this behaviour? Or a proxy server? Their > browser is IE8. I've tried to recreate this behaviour but without any joy. There are lots of things that could cause problems like these. I'd have the user in question try alternatives - disabling McAfee, using a different browser, etc, and see what data you receive when they attempt these alternatives using the getHttpRequestData function, which will basically capture the raw data being received by CF. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ http://training.figleaf.com/ Fig Leaf Software is a Veteran-Owned Small Business (VOSB) on GSA Schedule, and provides the highest caliber vendor-authorized instruction at our training centers, online, or onsite. ~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:332495 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
