Hi All,
I have a problem facing with IP SoftPhone. Let me explain
about the IP Telephone Network setup
This is for one of the customer who has got an IP Telephone
Setup. The network is having a CCM 3.1(4) Version. Around 4
numbers of IP Phones (7960 & 7910) has been installed on
this network and all the phones are working perfectly.
The customer has got one Cisco SoftPhone (v1.3). This
SoftPhone is installed on the one of the client Machine
which is having Windows XP as OS.
Below is the problem which I am facing.
After installing & opening the Soft Phone, I am not able to
see any lines (extension) for the particular soft phone and
its coming as blank. I have configured the CTI Port, and i
have associated the device to the particular user. Inspite
of the same i am not able get any lines for the SoftPhone.
I have gone through the Cisco Documentation Cisco IP
SoftPhone Administration v 1.3. As per the documentation I
did the troubleshooting to find out what is the problem,
but not able to get a breakthrough.
On the call manager I checked the event viewer and provides
follwoing error message.
2/4/20031:15:03 PM Cisco CTIManagerError None3 N/A
CALLMGR Error: kCtiIncompatibleProtocolVersion -
Incompatible protocol version.
UNKNOWN_PARAMTYPE:Message Version: 196608
UNKNOWN_PARAMTYPE:Minimum Version: 131072
UNKNOWN_PARAMTYPE:Current Version: 131072
App ID: Cisco CTIManager
Cluster ID: CALLMGR-Cluster
Node ID: CALLMGR
Application ID: Cisco Telephony Call Dispatcher
Process ID: 0
Process Name: CtiHandler
Provider Name: CTI Framework
Explanation: The JTAPI/TAPI application version is not
compatible with this version of CTIManager, so received
message has been rejected.
Recommended Action: Verify correct version of application
is being used; otherwise, contact TAC..
I installed the same software on another machine, tested it
and its working without any problem and I am able to place
the calls from the softphone to other IP Phones.
Has anyone faced this porblem before?
Can any one give idea / solution for this?
Regards...Anil
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