[cisco-voip] Jabber as Softphone and Lync for Chat and Presence
Hello Group we run a CUCM 9.1.2 with IMP and RCC to Lync. Now we want to deploy Jabber as a softphone only. So we want to use Lync as IM, Presence and RCC and Jabber as Softphone. How can we install and configure Jabber to coexist with Lync on the same Workstation? I found documentation with install parameters (eg CLICK2X) and Jabber xml configfile, but cannot put that together. Thanks for input Regards Reto ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Possible to force SIP refer transfer from IP phone
Couldn't find a way to add the delay on the dialer side, i'm just not familiar with that system. I ended up moving the extensions that people dial from Route Patterns pointing at the dialer to Unity Connection, where I play a short call handler prompt and then have Unity Connection transfer the call to a new hidden route pattern. As long as the IP phone user completes the supervised transfer during the call handler, the dialer/acd will see the original PSTN caller.The call volume of manual transfers from IP phones to the external dialer/acd is low, so this should work just fine. On Tue, Aug 12, 2014 at 10:39 PM, Brian Meade bmead...@vt.edu wrote: Justin, Since these phones do not support blind transfer, it won't be possible to do something like that. Can you add a delay before checking the number so that it checks the connected number after the transfer is completed? Brian On Tue, Aug 12, 2014 at 7:12 PM, Justin Steinberg jsteinb...@gmail.com wrote: I have a unique requirement between a new 10.5 CUCM and a third party dialer/ACD. CUCM is integrated to PSTN via SIP trunk to 2911 PRI gateway. CUCM is also integrated via SIP trunk to the dialer/ACD via SIP trunk directly between CUCM and the dialer/ACD. CUCM takes inbound call to IP phone. User needs to be able to transfer the external caller to the dialer/ACD. However we need the initial invite sent to the dialer to have the Calling Party Number set to the external PSTN user, so the dialer can properly do a database lookup of the external party and match the caller ID. When we do this transfer via IP phone, it always starts off as a warm transfer so the dialer/ACD gets the internal IP phone number for the DB lookup. Is there anyway for a IP phone (or jabber) to utilize SIP refer to complete the transfer so the dialer/ACD sees the external party number as caller ID on the transferred leg? As a secondary option, I have considered possibly delaying the actual transfer to the dialer/ACD to give the IP phone user enough time to complete the supervised transfer. But not sure if unity connection call handler is the best way or if there is another way, perhaps in CUCM dialplan. Thanks Justin ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Jabber Conversation Logging
Does there exist a web front end developed by well anyone to access the conversation logs? We are pretty much ready to switch from Lync to Jabber, but the lack of client side logging is generating some angst. Lync's conversation history was a great reference. Matthew G. Loraditch - CCNP-Voice, CCNA-RS, CCDA 1965 Greenspring Drive Timonium, MD 21093 direct voice. 443.541.1518 fax. 410.252.9284 Twitterhttp://twitter.com/heliontech | Facebookhttp://www.facebook.com/#!/pages/Helion/252157915296 | Websitehttp://www.heliontechnologies.com/ | Email Supportmailto:supp...@heliontechnologies.com?subject=Technical%20Support%20Request Support Phone. 410.252.8830 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Finesse roadmap?
Hi I'm deploying CUCM 10.5(1) and UCCX 10.5(1) for a new customer. I decided to go with Finesse instead of CAD because CAD is ye olde. So far so good, been playing around with the desktop layout and the sample gadgets etc. However I came across this page and noticed there are a few things missing compared to CAD. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.html Because Unified CCX 10.0 is the first release of Finesse for Unified CCX, some key features in Cisco Agent Desktop are not yet available in Finesse. These features include: ● Direct preview outbound support ● Multiple-line handling ● Agent email ● Localization ● Agent-to-agent chat ● Some workflow events and actions ● Blind transfer ● Recent call list ● On-demand call recording I believe 1,2 and 3 are added to 10.5(1). However agent-to-agent chat, blind transfer and on-demand call recording is a must, and I'm wondering when to expect finesse to be on par with CAD. Also I don't want to use MediaSense just to store recordings, that might be fine with UCCE but not UCCX, it should be able to handle it on the server as it did with CAD. Thanks ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber as Softphone and Lync for Chat and Presence
You could go Jabber Phone Mode + Lync or CUCILync It's basically the same experience, a separate client in both cases. On Fri, Aug 15, 2014 at 9:36 AM, Reto Gassmann v...@mrga.ch wrote: Hello Group we run a CUCM 9.1.2 with IMP and RCC to Lync. Now we want to deploy Jabber as a softphone only. So we want to use Lync as IM, Presence and RCC and Jabber as Softphone. How can we install and configure Jabber to coexist with Lync on the same Workstation? I found documentation with install parameters (eg CLICK2X) and Jabber xml configfile, but cannot put that together. Thanks for input Regards Reto ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
