Re: [cisco-voip] can you pass a variable to the URL of agent browser in CAD?

[Andrew Grech]

Go to
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-implementation-design-guides-list.html
and grab Cisco Unified Contact Center Express Script Repository 9.0(2)


In there is a doc called baselineHTTPTrigger\Cisco Script HTTP Trigger.doc"
should have all you need


On Wed, Jan 14, 2015 at 1:26 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> Yes you can.
>
> "HTTP actions enable an agent to use call-based data to interact with a
> website or a web application in the Integrated Browser window.
>
> For example, an HTTP action can be set up so the enterprise data of an
> incoming call is used to retrieve a customer record and display it in the
> Integrated Browser. "
>
> Source: CAD Admin Guide (
> http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/cadx106-desktop-admin-user-guide.pdf
> )
>
> On Tue Jan 13 2015 at 7:09:24 PM Ryan Huff  wrote:
>
>> Using CAD's agent browser, can you pass variables to the url? This would
>> be variables that were passed to CAD from a script.
>>
>> Thanks,
>>
>> Ryan
>>  ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Register SWSS?

[Matthew Loraditch]

No need to activate SWSS. It is UCSS and ESW combined with all the behaviors 
and attributes of Smartnet/ESW. I can't recall trying PUT with an ECMU yet, but 
if it doesn't work you can submit a manual case and also ask why it's not 
working for you.

Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA
Network Engineer

We understand and solve your
technology challengers so
you can sell and service cars.

Facebook | Twitter | LinkedIn | G+


From: cisco-voip [cisco-voip-boun...@puck.nether.net] on behalf of James 
Andrewartha [jandrewar...@ccgs.wa.edu.au]
Sent: Tuesday, January 13, 2015 6:09 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Register SWSS?

Hi all,

We recently renewed our UCSS, although it came through as SWSS (ECMU). I added 
the contract numbers to our account, which appear in some places (SAMT), but 
not in ours (CCO account, CSCC). I'm trying to use the PUT, but when I enter 
the ECMU contract number, I get "105 - This Service Contract nnn is not in 
an ACTIVE status. It is either in SIGNED, EXPIRED or TERMINATED status." Now 
with UCSS there was a PAK to register, but I haven't got one this time. Is this 
something I need to chase up my reseller for or is there a different process to 
activate SWSS?

Thanks,

James Andrewartha
Network & Projects Engineer
Christ Church Grammar School
Claremont, Western Australia
Ph. (08) 9442 1757
Mob. 0424 160 877
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Need some direction on a UCCX script task

[Anthony Holloway]

I'm confused as to what you are asking for Ryan.  Is this a duplicate
question of the one you asked earlier, just worded differently?

On Tue Jan 13 2015 at 8:38:06 PM Ryan Huff  wrote:

> I'm trying a scenario where I have a variable with text content
> (previously populated from a data dip). I want to take that var content and
> pass it to a PHP script file on a website on the Internet (doing a data
> POST). Specifically, I want a browser window to open for the user as the
> data POST will generate a response I want the user to see.
>
> I have the website script worked out and on the UCCX side, my data dip
> works and the variable is populated. Where I scratch my head is sending the
> var content to a website script and a data POST.  Are the Http Contact
> steps what I need to be looking at?
>
> Thanks,
>
> Ryan Huff
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] can you pass a variable to the URL of agent browser in CAD?

[Anthony Holloway]

Yes you can.

"HTTP actions enable an agent to use call-based data to interact with a
website or a web application in the Integrated Browser window.

For example, an HTTP action can be set up so the enterprise data of an
incoming call is used to retrieve a customer record and display it in the
Integrated Browser. "

Source: CAD Admin Guide (
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/cadx106-desktop-admin-user-guide.pdf
)

On Tue Jan 13 2015 at 7:09:24 PM Ryan Huff  wrote:

> Using CAD's agent browser, can you pass variables to the url? This would
> be variables that were passed to CAD from a script.
>
> Thanks,
>
> Ryan
>  ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Need some direction on a UCCX script task

[Ryan Huff]

I'm trying a scenario where I have a variable with text content 
(previously populated from a data dip). I want to take that var content 
and pass it to a PHP script file on a website on the Internet (doing a data 
POST). Specifically, I want a browser window to open for the user as the
 data POST will generate a response I want the user to see.

I 
have the website script worked out and on the UCCX side, my data dip 
works and the variable is populated. Where I scratch my head is sending 
the var content to a website script and a data POST.  Are the Http 
Contact steps what I need to be looking at?

Thanks,

Ryan Huff ___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] e164-pattern-map file handling

[Josh Warcop]

Anyone have some creative suggestions to centralizing e164 pattern map file 
downloads?
 
Hosting it on CUCM via TFTP seems like a viable option since it's a light file 
download. However I'm curious what happens if this file URL is unavailable and 
the router reloads. Does it cache in any way or if it fails to load the file 
does the dial peer go offline?
  ___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Mac SoftPhone Headset Call-Control w/ Jabra

[Ryan Burtch]

Ok people. I created the petition. Please share this on social media and
get people to sign this. It's a shot in the dark, but maybe we can force
Cisco's Hand.

https://www.change.org/p/cisco-systems-release-the-accessory-manager-api-for-jabber-for-mac?recruiter=210972906&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive





Sincerely,

Ryan Burtch

On Tue, Jan 13, 2015 at 1:33 PM, Jason Aarons (AM) <
jason.aar...@dimensiondata.com> wrote:

>  Perhaps gofundme might be better -jason
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Ryan Burtch
> *Sent:* Tuesday, January 13, 2015 12:50 PM
> *To:* Walenta, Philip
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Mac SoftPhone Headset Call-Control w/ Jabra
>
>
>
>
>
> I say we start a 'Change.org' campaign/petition and then send it to Cisco.
> I bet we can get at least 500k signatures. Who's with me?
>
>
>
>
>
>
>
>
> Sincerely,
>
>
>
> Ryan Burtch
>
>
>
> On Tue, Jan 13, 2015 at 8:07 AM, Walenta, Philip <
> philip.wale...@polycom.com> wrote:
>
> I find it odd that Cisco hasn't fixed this yet as they have tons of Mac
> users.
>
> Sent from my iPhone
>
>
> > On Jan 13, 2015, at 2:41 AM, Gary Parker  wrote:
> >
> >
> >> On 9 Jan 2015, at 15:19, Ryan Burtch  wrote:
> >>
> >> According to Jabra, the only soft phones supported w/ call-ctrl are
> Avaya, IBM, and Skype. Any other takers?
> >
> > I’ve been nagging our SE and various product managers about this for
> years now. Cisco *still* haven’t included the Accessory Manager API in the
> Jabber For Mac client so there is no way for headsets, speakerphones, etc.
> to directly interact with the client. I find this very frustrating as we
> have a lot of Mac users on campus.
> >
> >
> > ---
> > /-Gary Parker--f--\
> > | Unified Communications Service Manager  |
> > n   Loughborough University IT Services   |
> > | Tel: +441509635635  Mob: +447989172258  o
> > | http://delphium.lboro.ac.uk/pubkey.txt  |
> > \r--d-/
> >
>
> > 
>
> > ___
> > cisco-voip mailing list
> > cisco-voip@puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
> itevomcid
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] can you pass a variable to the URL of agent browser in CAD?

[Ryan Huff]

Using CAD's agent browser, can you pass variables to the url? This would be 
variables that were passed to CAD from a script.

Thanks,

Ryan
  ___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Register SWSS?

[James Andrewartha]

Hi all,

We recently renewed our UCSS, although it came through as SWSS (ECMU). I added 
the contract numbers to our account, which appear in some places (SAMT), but 
not in ours (CCO account, CSCC). I'm trying to use the PUT, but when I enter 
the ECMU contract number, I get "105 - This Service Contract nnn is not in 
an ACTIVE status. It is either in SIGNED, EXPIRED or TERMINATED status." Now 
with UCSS there was a PAK to register, but I haven't got one this time. Is this 
something I need to chase up my reseller for or is there a different process to 
activate SWSS?

Thanks,

James Andrewartha
Network & Projects Engineer
Christ Church Grammar School
Claremont, Western Australia
Ph. (08) 9442 1757
Mob. 0424 160 877
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Mac SoftPhone Headset Call-Control w/ Jabra

[Jason Aarons (AM)]

Perhaps gofundme might be better -jason

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Burtch
Sent: Tuesday, January 13, 2015 12:50 PM
To: Walenta, Philip
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Mac SoftPhone Headset Call-Control w/ Jabra


I say we start a 'Change.org' campaign/petition and then send it to Cisco. I 
bet we can get at least 500k signatures. Who's with me?




Sincerely,

Ryan Burtch

On Tue, Jan 13, 2015 at 8:07 AM, Walenta, Philip 
mailto:philip.wale...@polycom.com>> wrote:
I find it odd that Cisco hasn't fixed this yet as they have tons of Mac users.

Sent from my iPhone

> On Jan 13, 2015, at 2:41 AM, Gary Parker 
> mailto:g.j.par...@lboro.ac.uk>> wrote:
>
>
>> On 9 Jan 2015, at 15:19, Ryan Burtch 
>> mailto:rburt...@gmail.com>> wrote:
>>
>> According to Jabra, the only soft phones supported w/ call-ctrl are Avaya, 
>> IBM, and Skype. Any other takers?
>
> I’ve been nagging our SE and various product managers about this for years 
> now. Cisco *still* haven’t included the Accessory Manager API in the Jabber 
> For Mac client so there is no way for headsets, speakerphones, etc. to 
> directly interact with the client. I find this very frustrating as we have a 
> lot of Mac users on campus.
>
>
> ---
> /-Gary Parker--f--\
> | Unified Communications Service Manager  |
> n   Loughborough University IT Services   |
> | Tel: +441509635635  Mob: 
> +447989172258  o
> | http://delphium.lboro.ac.uk/pubkey.txt  |
> \r--d-/
>
> 
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip



itevomcid
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Mac SoftPhone Headset Call-Control w/ Jabra

[Ryan Burtch]

I say we start a 'Change.org' campaign/petition and then send it to Cisco.
I bet we can get at least 500k signatures. Who's with me?




Sincerely,

Ryan Burtch

On Tue, Jan 13, 2015 at 8:07 AM, Walenta, Philip  wrote:

> I find it odd that Cisco hasn't fixed this yet as they have tons of Mac
> users.
>
> Sent from my iPhone
>
> > On Jan 13, 2015, at 2:41 AM, Gary Parker  wrote:
> >
> >
> >> On 9 Jan 2015, at 15:19, Ryan Burtch  wrote:
> >>
> >> According to Jabra, the only soft phones supported w/ call-ctrl are
> Avaya, IBM, and Skype. Any other takers?
> >
> > I’ve been nagging our SE and various product managers about this for
> years now. Cisco *still* haven’t included the Accessory Manager API in the
> Jabber For Mac client so there is no way for headsets, speakerphones, etc.
> to directly interact with the client. I find this very frustrating as we
> have a lot of Mac users on campus.
> >
> >
> > ---
> > /-Gary Parker--f--\
> > | Unified Communications Service Manager  |
> > n   Loughborough University IT Services   |
> > | Tel: +441509635635  Mob: +447989172258  o
> > | http://delphium.lboro.ac.uk/pubkey.txt  |
> > \r--d-/
> >
> > 
> > ___
> > cisco-voip mailing list
> > cisco-voip@puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] ParkingLotD and SNR | Leaked Calls on StationD

[Daniel Pagan]

I set this up in a lab and it looks like the issue can be recreated in CUCM 
10.x as well...


1.   Enable and setup SNR for a user

2.   Configure the Remote Destination to an invalid number - force DA for 
SNRD to fail.

3.   Configure the Remote Destination for "User Control" voicemail policy

4.   Call the user's DN x number of times, where x equals your busy trigger 
value.

Can't seem to find a matching, publicly available defect for this so I opened a 
TAC case. The problem cannot be recreated when the Remote Destination's 
voicemail policy is "Timer Control" instead of "User Control", and I fail to 
see ParkingLotD or ParkingLotCdpc when I'm not using "User Control" so it must 
be related.

The original call sends CcSetup to SNRD which results in a DA request. Although 
the request fails, we still invoke ParkingLotD/Cdpc and perform another DA 
request but to the user's DN instead of the Remote Destination. This seems to 
create another set of CIs and extends another CcSetup to StationD. Run this 
call flow a few times till the busy trigger is hit and the user-facing symptoms 
are:


1.   Inbound calls route immediately to VM since the busy trigger is reached

2.   Potentially user sees "Error Pass Limit" if Max Calls are reached - 
user cannot activate the line or place a call.

Resetting the phone associated to the StationD process leaking the call appears 
to be a workaround. Permanent solution is correct the Remote Destination so DA 
is successful or set the voicemail policy to Timer Control.

- Dan


From: Daniel Pagan
Sent: Tuesday, January 13, 2015 11:53 AM
To: cisco-voip@puck.nether.net
Subject: ParkingLotD and SNR | Leaked Calls on StationD

Folks:

Hoping someone can tell me if and how ParkingLotD and ParkingLotCdpc are 
related to outbound SNR calls. I'm looking at an SNR call and in SDL traces I'm 
seeing DA for CellProxy followed by a "InitiateCallWithFeatureReq" from Cc to 
ParkingLotD. I'm wondering what this event is for because I suspect it's 
related to a series of stuck/stale CI's. Both processes seem to be related to 
SNR when "User Control" is enabled at the Remote Destination. I'm familiar with 
CSCub55072 and it doesn't appear to be related.

There's an issue where calls seem to be leaking in the following call flow:


1.   Inbound call to DN over SIP trunk

2.   DN associated to Remote Destination

3.   CcSetup to the associated SNRD results in a rejection due to the 
remote destination failing on DA - the remote destination itself was configured 
incorrectly.

4.   Even though DA failed for SNRD, we have a 2nd successful DA to the 
called DN which appears to be related to ParkingLotCdpc. StationD receives this 
2nd CcSetup while stating it's a VMA call.

The user answers the inbound call and eventually disconnects. Later, another 
call arrives to his DN, LineControl reports ZERO active calls, but the StationD 
process reports ONE active call. Later, StationD will report TWO active calls 
while LineControl accurately reports ZERO. I'm familiar with CSCub55072 and it 
doesn't appear to be related.
Should we expect to see ParkingLotD and ParkingLotCdpc involved when DA fails 
to the remote destination? I'm setting this up in a lab environment now and 
fairly certain the call shouldn't extend this far when SNRD's DA fails, causing 
a 2nd DA to the called DN for no reason, which might explain the call leakage 
to StationD since CCM is sending it a 2nd "VMA call" for a failed SNR.

- Dan


___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Licenses upgrade issues

[Tanya Sayen (tkupchik)]

The best practices is to open a Pre-Migration request for any CUWL customers.  
The BU team will do additional research and can work with the partner and 
customer to reconcile the CUWL licensing before actual migration.

Following is a link to recently updated Partner Quick Tips:  
https://communities.cisco.com/docs/DOC-55870

Let me know if you have additional questions.
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] ParkingLotD and SNR | Leaked Calls on StationD

[Daniel Pagan]

Folks:

Hoping someone can tell me if and how ParkingLotD and ParkingLotCdpc are 
related to outbound SNR calls. I'm looking at an SNR call and in SDL traces I'm 
seeing DA for CellProxy followed by a "InitiateCallWithFeatureReq" from Cc to 
ParkingLotD. I'm wondering what this event is for because I suspect it's 
related to a series of stuck/stale CI's. Both processes seem to be related to 
SNR when "User Control" is enabled at the Remote Destination. I'm familiar with 
CSCub55072 and it doesn't appear to be related.

There's an issue where calls seem to be leaking in the following call flow:


1.   Inbound call to DN over SIP trunk

2.   DN associated to Remote Destination

3.   CcSetup to the associated SNRD results in a rejection due to the 
remote destination failing on DA - the remote destination itself was configured 
incorrectly.

4.   Even though DA failed for SNRD, we have a 2nd successful DA to the 
called DN which appears to be related to ParkingLotCdpc. StationD receives this 
2nd CcSetup while stating it's a VMA call.

The user answers the inbound call and eventually disconnects. Later, another 
call arrives to his DN, LineControl reports ZERO active calls, but the StationD 
process reports ONE active call. Later, StationD will report TWO active calls 
while LineControl accurately reports ZERO. I'm familiar with CSCub55072 and it 
doesn't appear to be related.
Should we expect to see ParkingLotD and ParkingLotCdpc involved when DA fails 
to the remote destination? I'm setting this up in a lab environment now and 
fairly certain the call shouldn't extend this far when SNRD's DA fails, causing 
a 2nd DA to the called DN for no reason, which might explain the call leakage 
to StationD since CCM is sending it a 2nd "VMA call" for a failed SNR.

- Dan


___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Software and headset for VoIP/POTS/Radio

[Mike King]

Never used it, but remember this from about 5 years ago:
http://web.cistera.com/c3/products/product_briefs/Product_Brief_LMRConnect.pdf

I know that there are other companies,

Cisco has Cisco IPICS
http://www.cisco.com/c/en/us/products/physical-security/interoperability-systems/index.html

Mike


> On Tue, Jan 13, 2015 at 10:48 AM, Lisa Notarianni <
> lisa.notaria...@scranton.edu> wrote:
>
>>  We are currently at Call Manager version 8.6 (upgrading this week to
>> 10.5).
>>
>>
>>
>> Our Public Safety department has 24 hour dispatch and they would like to
>> make their dispatchers jobs hands free.  They currently manage calls on
>> Cisco VoIP, Centrex and Radio.
>>
>>
>>
>> Does anyone know of any software that will accommodate all three so they
>> can manage their calls on their computer and a headset?
>>
>>
>>
>> Thank you in advance.
>>
>>  [image: LNsignatureFile]
>>
>>
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Software and headset for VoIP/POTS/Radio

[Lisa Notarianni]

We are currently at Call Manager version 8.6 (upgrading this week to 10.5).



Our Public Safety department has 24 hour dispatch and they would like to make 
their dispatchers jobs hands free.  They currently manage calls on Cisco VoIP, 
Centrex and Radio.



Does anyone know of any software that will accommodate all three so they can 
manage their calls on their computer and a headset?



Thank you in advance.
[LNsignatureFile]


___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Licenses upgrade issues

[Anthony Holloway]

That's fantastic news Dana.  I'm sure you are glad to have this behind you.

We cannot reasonably expect Cliff to come rescue all of us. So Cliff, what
wisdom can you share with us all, that will make our license migrations a
little quicker, and a little smoother?  Please address Dana's scenario as
well, where the customer had CUWL, but the migration process only resulted
in UCL.

Dana wrote: "Global Licensing provided the customer with a mix of UCL
Enhanced and Enhanced Plus licenses at the time of upgrade to get the
system operational. (They didn't have their Owner ID's set and it was an
8-10 upgrade.)"

Thanks Cliff.

On Tue Jan 13 2015 at 5:33:01 AM Dana Tong 
wrote:

>  FYI,
>
>  Clif was a tremendous help here. He was able to escalate to one of the
> teams who was able to pull all of the customers entitlement for the past 8
> years from the archives. The outcome was that the duty manager was able to
> authorize the customers CUWL licenses.
>
>  It was really quite amazing stuff.
>
>
>  Regards,
> Dana Tong
>
> - Reply message -
> From: "Clif Perry (cperry)" 
> To: "cisco-voip@puck.nether.net" 
> Subject: [cisco-voip] Licenses upgrade issues
> Date: Fri, Jan 9, 2015 6:31 PM
>
>   Dana – Please send me an email at cpe...@cisco.com with the GLO case
> number and I’ll get this sorted out for you.
>
>  Charles – Looks like you may also need some help.  Feel free to email me
> as well.
>
>  Clif
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUCILYNC Voicemail login issues

[Ryan Huff]

You can have it either way (depending on your configuration), whatever is being 
advertised to your client for directory auth is what your client is trying to 
contact. I would fire up wireshark as suggested and see what is going on in 
packet land, could just be a silly network issue.

Thanks,

Ryan


From: george.hend...@l-3com.com
To: ryanh...@outlook.com; jason.aar...@dimensiondata.com; 
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues
Date: Tue, 13 Jan 2015 14:54:12 +









Does the CUCILYNC client go straight to LDAP server (the one set in the 
registry) for Voicemail authentication or to the voicemail server?
 
Service account for Unity Connection in AD is fine. 

 


From: Ryan Huff [mailto:ryanh...@outlook.com]


Sent: Tuesday, January 13, 2015 9:51 AM

To: Jason Aarons AM; Hendrix, George (Bill) @ NSS; cisco-voip@puck.nether.net

Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues


 

Another thing to look at / consider is client DNS issues (if the client is 
trying to resolve the directory server by hostname). Which, should be evident 
in the
 p-caps.



Thanks,



Ryan








From:
jason.aar...@dimensiondata.com

To: ryanh...@outlook.com; 
george.hend...@l-3com.com; cisco-voip@puck.nether.net

Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues

Date: Tue, 13 Jan 2015 14:46:50 +

Capture the packets via Wireshark/network.
 


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net]
On Behalf Of Ryan Huff

Sent: Tuesday, January 13, 2015 9:19 AM

To: george.hend...@l-3com.com;
cisco-voip@puck.nether.net

Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues


 
 

Have you reconfirmed all your integration credentials? You might not get a 
directory error because the bind request might not even be making it to your 
directory server.



Did anything change about the directory server (ip address, bind account 
credentials, password expire ... etc)? Can the clients still talk to the 
directory server over the required ports?



Thanks,



Ryan




From: 
george.hend...@l-3com.com

To: cisco-voip@puck.nether.net

Date: Tue, 13 Jan 2015 14:03:18 +

Subject: [cisco-voip] CUCILYNC Voicemail login issues

Hey Guys,
 
  I’m seeing an issue where I am getting “invalid username or password” when 
trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for 
the Directory services.  However,
 I can login to the Cisco PCA page just fine with my credentials.  Nothing has 
changed with the voicemail system and all the registry entries are correct for 
pointing to the voicemail system for CUCILYNC.  Any ideas what could cause this?
 
Thanks,
Bill



___ cisco-voip mailing list 
cisco-voip@puck.nether.net 
https://puck.nether.net/mailman/listinfo/cisco-voip






itevomcid 



  ___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUCILYNC Voicemail login issues

[george.hendrix]

Does the CUCILYNC client go straight to LDAP server (the one set in the 
registry) for Voicemail authentication or to the voicemail server?

Service account for Unity Connection in AD is fine.

From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Tuesday, January 13, 2015 9:51 AM
To: Jason Aarons AM; Hendrix, George (Bill) @ NSS; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues

Another thing to look at / consider is client DNS issues (if the client is 
trying to resolve the directory server by hostname). Which, should be evident 
in the p-caps.

Thanks,

Ryan


From: jason.aar...@dimensiondata.com
To: ryanh...@outlook.com; 
george.hend...@l-3com.com; 
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues
Date: Tue, 13 Jan 2015 14:46:50 +
Capture the packets via Wireshark/network.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: Tuesday, January 13, 2015 9:19 AM
To: george.hend...@l-3com.com; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues


Have you reconfirmed all your integration credentials? You might not get a 
directory error because the bind request might not even be making it to your 
directory server.

Did anything change about the directory server (ip address, bind account 
credentials, password expire ... etc)? Can the clients still talk to the 
directory server over the required ports?

Thanks,

Ryan

From: george.hend...@l-3com.com
To: cisco-voip@puck.nether.net
Date: Tue, 13 Jan 2015 14:03:18 +
Subject: [cisco-voip] CUCILYNC Voicemail login issues
Hey Guys,

  I'm seeing an issue where I am getting "invalid username or password" when 
trying to authenticate in CUCILYNC for Voicemail, but I don't get an error for 
the Directory services.  However, I can login to the Cisco PCA page just fine 
with my credentials.  Nothing has changed with the voicemail system and all the 
registry entries are correct for pointing to the voicemail system for CUCILYNC. 
 Any ideas what could cause this?

Thanks,
Bill

___ cisco-voip mailing list 
cisco-voip@puck.nether.net 
https://puck.nether.net/mailman/listinfo/cisco-voip


itevomcid
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUCILYNC Voicemail login issues

[Ryan Huff]

Another thing to look at / consider is client DNS issues (if the client is 
trying to resolve the directory server by hostname). Which, should be evident 
in the p-caps.

Thanks,

Ryan


From: jason.aar...@dimensiondata.com
To: ryanh...@outlook.com; george.hend...@l-3com.com; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues
Date: Tue, 13 Jan 2015 14:46:50 +









Capture the packets via Wireshark/network.
 


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net]
On Behalf Of Ryan Huff

Sent: Tuesday, January 13, 2015 9:19 AM

To: george.hend...@l-3com.com; cisco-voip@puck.nether.net

Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues


 
 

Have you reconfirmed all your integration credentials? You might not get a 
directory error because the bind request might not even be making it to your 
directory server.



Did anything change about the directory server (ip address, bind account 
credentials, password expire ... etc)? Can the clients still talk to the 
directory server over the required ports?



Thanks,



Ryan




From: 
george.hend...@l-3com.com

To: cisco-voip@puck.nether.net

Date: Tue, 13 Jan 2015 14:03:18 +

Subject: [cisco-voip] CUCILYNC Voicemail login issues

Hey Guys,
 
  I’m seeing an issue where I am getting “invalid username or password” when 
trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for 
the Directory services.  However, I can login to the Cisco PCA page just fine
 with my credentials.  Nothing has changed with the voicemail system and all 
the registry entries are correct for pointing to the voicemail system for 
CUCILYNC.  Any ideas what could cause this?
 
Thanks,
Bill



___ cisco-voip mailing list 
cisco-voip@puck.nether.net 
https://puck.nether.net/mailman/listinfo/cisco-voip






itevomcid 
  ___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUCILYNC Voicemail login issues

[Jason Aarons (AM)]

Capture the packets via Wireshark/network.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: Tuesday, January 13, 2015 9:19 AM
To: george.hend...@l-3com.com; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues


Have you reconfirmed all your integration credentials? You might not get a 
directory error because the bind request might not even be making it to your 
directory server.

Did anything change about the directory server (ip address, bind account 
credentials, password expire ... etc)? Can the clients still talk to the 
directory server over the required ports?

Thanks,

Ryan

From: george.hend...@l-3com.com
To: cisco-voip@puck.nether.net
Date: Tue, 13 Jan 2015 14:03:18 +
Subject: [cisco-voip] CUCILYNC Voicemail login issues

Hey Guys,



  I’m seeing an issue where I am getting “invalid username or password” when 
trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for 
the Directory services.  However, I can login to the Cisco PCA page just fine 
with my credentials.  Nothing has changed with the voicemail system and all the 
registry entries are correct for pointing to the voicemail system for CUCILYNC. 
 Any ideas what could cause this?



Thanks,

Bill

___ cisco-voip mailing list 
cisco-voip@puck.nether.net 
https://puck.nether.net/mailman/listinfo/cisco-voip


itevomcid
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUCILYNC Voicemail login issues

[Ryan Huff]

Have you reconfirmed all your integration credentials? You might not get a 
directory error because the bind request might not even be making it to your 
directory server.

Did anything change about the directory server (ip address, bind account 
credentials, password expire ... etc)? Can the clients still talk to the 
directory server over the required ports?

Thanks,

Ryan

From: george.hend...@l-3com.com
To: cisco-voip@puck.nether.net
Date: Tue, 13 Jan 2015 14:03:18 +
Subject: [cisco-voip] CUCILYNC Voicemail login issues









Hey Guys,
 
  I’m seeing an issue where I am getting “invalid username or password” when 
trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for 
the Directory services.  However, I can login to the Cisco PCA page just fine 
with
 my credentials.  Nothing has changed with the voicemail system and all the 
registry entries are correct for pointing to the voicemail system for CUCILYNC. 
 Any ideas what could cause this?
 
Thanks,
Bill




___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip 
  ___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] CUCILYNC Voicemail login issues

[george.hendrix]

Hey Guys,

  I'm seeing an issue where I am getting "invalid username or password" when 
trying to authenticate in CUCILYNC for Voicemail, but I don't get an error for 
the Directory services.  However, I can login to the Cisco PCA page just fine 
with my credentials.  Nothing has changed with the voicemail system and all the 
registry entries are correct for pointing to the voicemail system for CUCILYNC. 
 Any ideas what could cause this?

Thanks,
Bill
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Mac SoftPhone Headset Call-Control w/ Jabra

[Walenta, Philip]

I find it odd that Cisco hasn't fixed this yet as they have tons of Mac users.

Sent from my iPhone

> On Jan 13, 2015, at 2:41 AM, Gary Parker  wrote:
> 
> 
>> On 9 Jan 2015, at 15:19, Ryan Burtch  wrote:
>> 
>> According to Jabra, the only soft phones supported w/ call-ctrl are Avaya, 
>> IBM, and Skype. Any other takers?
> 
> I’ve been nagging our SE and various product managers about this for years 
> now. Cisco *still* haven’t included the Accessory Manager API in the Jabber 
> For Mac client so there is no way for headsets, speakerphones, etc. to 
> directly interact with the client. I find this very frustrating as we have a 
> lot of Mac users on campus.
> 
> 
> ---
> /-Gary Parker--f--\
> | Unified Communications Service Manager  |
> n   Loughborough University IT Services   |
> | Tel: +441509635635  Mob: +447989172258  o
> | http://delphium.lboro.ac.uk/pubkey.txt  |
> \r--d-/
> 
> 
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Licenses upgrade issues

[Dana Tong]

FYI,

Clif was a tremendous help here. He was able to escalate to one of the teams 
who was able to pull all of the customers entitlement for the past 8 years from 
the archives. The outcome was that the duty manager was able to authorize the 
customers CUWL licenses.

It was really quite amazing stuff.


Regards,
Dana Tong

- Reply message -
From: "Clif Perry (cperry)" 
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] Licenses upgrade issues
Date: Fri, Jan 9, 2015 6:31 PM

Dana – Please send me an email at cpe...@cisco.com 
with the GLO case number and I’ll get this sorted out for you.

Charles – Looks like you may also need some help.  Feel free to email me as 
well.

Clif
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Mac SoftPhone Headset Call-Control w/ Jabra

[Gary Parker]

> On 9 Jan 2015, at 15:19, Ryan Burtch  wrote:
> 
> According to Jabra, the only soft phones supported w/ call-ctrl are Avaya, 
> IBM, and Skype. Any other takers?

I’ve been nagging our SE and various product managers about this for years now. 
Cisco *still* haven’t included the Accessory Manager API in the Jabber For Mac 
client so there is no way for headsets, speakerphones, etc. to directly 
interact with the client. I find this very frustrating as we have a lot of Mac 
users on campus.


---
/-Gary Parker--f--\
| Unified Communications Service Manager  |
n   Loughborough University IT Services   |
| Tel: +441509635635  Mob: +447989172258  o
| http://delphium.lboro.ac.uk/pubkey.txt  |
\r--d-/



signature.asc
Description: Message signed with OpenPGP using GPGMail
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip