Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse

2015-03-30 Thread Abhiram Kramadhati (akramadh)
Hi Claiton,

Was this an upgrade or a fresh install of the UCCX 10.6? Also, did you confirm 
before the Finesse activation that the licenses did show up?

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU
CCIE Voice # 40065

From: Claiton Campos claitoncam...@gmail.commailto:claitoncam...@gmail.com
Date: Monday, 30 March 2015 2:36 am
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net 
cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of 
Finesse

Hello,

After installing UCCX 10.6 with demo licenses did the activation of Finesse and 
restarted the server to execute the configuration. But when I logged in UCCX 
server I came up with the following message:

cisco unified ccx license package is none .

Someone had a problem like this? Because of this I can not perform any 
configuration in UCCX . I've tried reinstalling the licenses but a message 
appears saying that this license doubled.
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Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5

2015-03-30 Thread Nick
Hi All

Thanks for your responses, I should have been more clear, I was referring
to a virtualised install on UCS servers already. I have always followed the
compatibility matrix and recently upgraded a 8.5.1 on UCS to 10.5 using an
interim step of 9.1.2, however my colleague then claimed he had tested in a
lab upgrade direct from 8.5 to 10.5.2 SU1 and pointed me to the second
section in my original email Version and Description which is taken from
the 10.5.2 SU1 release notes.

Now looking at the PCD notes that Dan has put in the link, I can see it
states the following

Upgrading from Releases 6.1(5), 7.1(3), 7.1(5), 8.0(1-3), 8.5(1), 8.6(1-2),
9.0(1), 9.1(1-2)

   1. If you currently have Releases 6.1(5), 7.1(3), 7.1(5), 8.0(1–3),
   8.5(1), 8.6(1–2), 9.0(1), 9.1(1–2) installed, you do not need to upgrade to
   an intermediate release. Complete the migration in the following stages:

So I guess the question is this also supported on a traditional style
upgrade already on UCS or just when using PCD?

Obviously with changing OVA specs etc, prior to upgrade.

On 27 March 2015 at 15:39, Daniel Pagan dpa...@fidelus.com wrote:

  Adding to Neal’s comments, you might find the following documentation
 helpful:



 *Cisco Live: Best Practices for Migrating to CUCM 10.5*


 https://clnv.s3.amazonaws.com/2014%2Fusa%2Fpdf%2FBRKUCC-2011.pdf?Expires=1427481707AWSAccessKeyId=AKIAJO3XQSJMRXKWDHZQSignature=ZqJonKRBn4Tlw9mXHoxg7d9RUUY%3D



 *The first few sections in this doc might be helpful as well.*


 http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/ucmapMigrate/10_5_1/CUCM_BK_M24251C0_00_migrate-procedure-for-cucm_1051/CUCM_BK_M24251C0_00_migrate-procedure-for-cucm_1051_chapter_01.html



 As Neal mentioned, you have to keep in mind that 10.5 is VM only and,
 while a direct RU upgrade from 8.5 to 10.5 is possible, you also need to
 consider the hardware requirements of 10.5 as well. Check out the 10.5 OVA
 specifications here:



 http://www.cisco.com/web/software/283088407/112975/cucm.ova.README.txt



 *But to the steps mentioned below, this description sounds more like a
 Jump Upgrade procedure, which I understand is only required when upgrading
 from CUCM 6.x/7.1(5), not CUCM 8.5.*



 So for the 8.5 to 10.5 upgrade – It seems the most straight forward
 method, assuming you’re on an MCS server, would be to



 1)  DRS restore your 8.5 cluster to a virtualized environment built
 out on a v8.5 OVA template.

 ++ I’ve read that 8.5 won’t install on a v10 OVA template. Have I tried
 this myself? No. Should easy enough to test though. If it doesn’t, I’d
 imagine it’s due to disk sizing requirements for the user node specs.

 2)  Use LCU to gather your license information pre-upgrade

 3)  Refresh Upgrade from virtual 8.5 on UCS directly to 10.5 manually
 without PCD – requires the keys.cop and refresh_upgrade files. Last I
 checked you cannot upgrade from 8.5 to 10.5 via PCD.

 ++ I’d suggest reviewing the v10 OVA readme file and make sure you’re
 virtual machine specs and reservations are sufficient for the upgrade.
 Update if necessary – careful with disk resizing – there’s a recent thread
 on this topic alone.

 4)  Submit a license request gathered from PLM – you’ll have a 60 day
 grace period.

 ++ At this point you should be on 10.5 with proper CPU and memory
 specifications and reservations, but your virtual disks will still be the
 8.5 provisioned specs. Having 2x80GB drives on CUCM 10.5 is supported and
 it runs just fine.



 My suggestion would be to review all the migration and upgrade
 documentation you can find and review it. This might also help:



 *MCS to UCS – Slides 70 and higher might be most helpful:*

 http://stor.balios.net/Live2012/BRKUCC-2011.pdf



 Also keep in mind that live MOH audio sources via USB are not supported in
 10.5 – you’ll need an alternate, IOS based solution for this.



 Another caveat to keep in mind is Unity Connection and AXL synchronization
 – this will break unless you’re on Unity Connection 8.6 SU5 or a higher ES.
 If you patch to 8.6SU5 then be aware of CSCuq63776 – it’s pretty critical
 and you’re pretty much guaranteed to hit this after a SU5 patch. The latest
 CUC ES is 163 and includes a fix for this defect in addition to the BASH
 vulnerability patch and the fix for AXL.



 I hope someone corrects any mistakes I made above and hope this helps.



 - Dan







 *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
 Of *Haas, Neal
 *Sent:* Friday, March 27, 2015 10:41 AM
 *To:* 'Andrew Grech'; Nick
 *Cc:* Cisco VoIP Group
 *Subject:* Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5



 10.5 is VM only, 8.6.1 usually was MCS hardware.



 To upgrade you will need to 8.6.1 upgrade to 9.1 on MCS. Then 9.1 MCS to
 VM, the upgrade 9.1 to 10.5(2)SU1.





 Neal Haas



 *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
 cisco-voip-boun...@puck.nether.net] *On Behalf Of *Andrew Grech
 *Sent:* Friday, March 27, 

Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5

2015-03-30 Thread Matthew Collins
Just a note on this.

I have just completed a direct Hardware 8.5 to VM 10.5 with network changes 
using Prime collaboration deployment. No Cop files need to be installed, No 
jump upgrades, No restoring from backup. Really was a simple process.

If you haven’t used PCD I would strongly suggest taking a look next time you 
upgrade or install a new build.

Regards

Matthew Collins


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Haas, 
Neal
Sent: 27 March 2015 14:41
To: 'Andrew Grech'; Nick
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5

10.5 is VM only, 8.6.1 usually was MCS hardware.

To upgrade you will need to 8.6.1 upgrade to 9.1 on MCS. Then 9.1 MCS to VM, 
the upgrade 9.1 to 10.5(2)SU1.


Neal Haas

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net]mailto:[mailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Andrew Grech
Sent: Friday, March 27, 2015 7:30 AM
To: Nick
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5


Supported vs the system will upgrade are two different things.
On 27/03/2015 1:51 AM, Nick 
csv...@googlemail.commailto:csv...@googlemail.com wrote:
Hi All

Just checking through documentation for CUCM 10.5 for an upgrade, the 
compatibility guide states that a direct upgrade is from 8.6.1 onwards as shown 
below.

Upgrade Paths for Cisco Unified Communications Manager Release 10.5(2)SU1

[http://www.cisco.com/c/dam/en/us/td/i/templates/note.gif]
Note



If your release is not listed in the following table, find the upgrade path 
from your current release to a listed release in Cisco Unified Communications 
Manager Software Compatibility Matrix for Release 9.X and Earlier at 
http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​ccmcompmatr1.pdfhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf.



Table 15 Export Restricted Supported Cisco Unified Communications Manager 
Upgrades for Release 10.5(2)SU1


10.5(2)SU1


10.5.2.11900-3


Active


February 24, 2015


Direct Upgrade:

10.5(2), 10.5(1)SU1a, 10.5(1)SU1, 10.5(1), 10.0(1)SU2, 10.0(1)SU1, 10.0(1), 
9.1(2)SU2a, 9.1(2)SU2, 9.1(2)SU1, 9.1(2), 9.1(1a), 9.1(1), 9.0(1),

8.6(2a)SU5, 8.6(2a)SU4a, 8.6(2a)SU4, 8.6(2a)SU3, 8.6(2a)SU2, 8.6(2a)SU1, 
8.6(2a),

8.6(2), 8.6(1a), 8.6(1)


Supported: (Consult the Cisco Unified Communications Manager Upgrade Guide for 
details)

8.5.(1)SU7, 8.5.(1)SU6, 8.5(1)SU5, 8.5(1)SU4, 8.5(1)SU3, 8.5(1)SU2,

8.5(1)SU1, 8.5(1), 8.0(3a)SU3, 8.0(3a)SU2, 8.0(3a)SU1, 8.0(3a),

8.0(3), 8.0(2c)SU1, 8.0(2c), 8.0(2b), 8.0(2a), 8.0(2), 8.0(1),

7.1(5b)SU6(restricted), 7.1(5b)SU5(restricted), 7.1(5b)SU4(restricted),

7.1(5b)SU3(restricted), 7.1(5b)SU2(restricted), 7.1(5b)(restricted),

7.1(5a)(restricted), 7.1(5)SU1a(restricted), 7.1(5)SU1(restricted),

7.1(5)(restricted), 7.1(3b)SU2, 7.1(3b)SU1, 7.1(3b), 7.1(3a)SU1a,

7.1(3a)SU1, 7.1(3a), 7.1(3), 6.1(5)SU3, 6.1(5)SU2, 6.1(5)SU1,

6.1(5), 6.1(4a)SU2, 6.1(4a), 6.1(4)SU1, 6.1(4)


However in the Read Me notes for 10.5.2 Su1 it states the following


 

Version and Description

This SU is a cumulative update that incorporates all of the fixes and changes 
from Cisco Unified Communications Manager 10.5(2) along with additional changes 
that are specific to this SU.

Note

You can only install this SU on Cisco Unified Communications Manager Release 
6.1(4x), 6.1(5x), 7.1(3x), 7.1(5x), 8.0(x), 8.5(1x), 8.6(x), 9.0(x), 9.1(x), 
10.0(1), 10.5(1), or 10.5(2) This SU will not install over any 10.5(2)ES’s. 
Upgrades from 6x, 7x, 8.x, and 9.x need to be requested via PUT 
(www.cisco.com/upgradehttp://www.cisco.com/upgrade) to obtain the necessary 
license. This SU should not be installed on a Business Edition 3000 server.

I would normally always go with what is says in the compatibility matrix, 
however my colleague has just done an upgrade albeit in a lab from 8.5.1 direct 
to 10.5.2 SU1.

Anyone know if he just got lucky or if that is now supported?

Regards

Nick




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Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5

2015-03-30 Thread Heim, Dennis
PCD is a great tool for single-site installs or upgrades in a lab environment. 
Biggest limitation of PCD when multisites are involved, since it pushes all 
ISOs from the PCD server. Maybe an ability to leverage ISOs on VMWare 
datastores instead of from the PCD server.

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814
[twitter]https://twitter.com/CollabSensei
[chat]xmpp:dennis.h...@wwt.com[Phone]tel:+13142121814[video]sip:dennis.h...@wwt.com
Innovation happens on project squared -- 
http://www.projectsquared.comhttp://www.projectsquared.com/

Click here to join me in my Collaboration Meeting 
Roomhttps://wwt.webex.com/meet/dennis.heim



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Collins
Sent: Monday, March 30, 2015 6:08 AM
To: Haas, Neal; 'Andrew Grech'; Nick
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5

Just a note on this.

I have just completed a direct Hardware 8.5 to VM 10.5 with network changes 
using Prime collaboration deployment. No Cop files need to be installed, No 
jump upgrades, No restoring from backup. Really was a simple process.

If you haven’t used PCD I would strongly suggest taking a look next time you 
upgrade or install a new build.

Regards

Matthew Collins


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Haas, 
Neal
Sent: 27 March 2015 14:41
To: 'Andrew Grech'; Nick
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5

10.5 is VM only, 8.6.1 usually was MCS hardware.

To upgrade you will need to 8.6.1 upgrade to 9.1 on MCS. Then 9.1 MCS to VM, 
the upgrade 9.1 to 10.5(2)SU1.


Neal Haas

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net]mailto:[mailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Andrew Grech
Sent: Friday, March 27, 2015 7:30 AM
To: Nick
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5


Supported vs the system will upgrade are two different things.
On 27/03/2015 1:51 AM, Nick 
csv...@googlemail.commailto:csv...@googlemail.com wrote:
Hi All

Just checking through documentation for CUCM 10.5 for an upgrade, the 
compatibility guide states that a direct upgrade is from 8.6.1 onwards as shown 
below.

Upgrade Paths for Cisco Unified Communications Manager Release 10.5(2)SU1

[http://www.cisco.com/c/dam/en/us/td/i/templates/note.gif]
Note



If your release is not listed in the following table, find the upgrade path 
from your current release to a listed release in Cisco Unified Communications 
Manager Software Compatibility Matrix for Release 9.X and Earlier at 
http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​ccmcompmatr1.pdfhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf.




Table 15 Export Restricted Supported Cisco Unified Communications Manager 
Upgrades for Release 10.5(2)SU1


10.5(2)SU1


10.5.2.11900-3


Active


February 24, 2015


Direct Upgrade:

10.5(2), 10.5(1)SU1a, 10.5(1)SU1, 10.5(1), 10.0(1)SU2, 10.0(1)SU1, 10.0(1), 
9.1(2)SU2a, 9.1(2)SU2, 9.1(2)SU1, 9.1(2), 9.1(1a), 9.1(1), 9.0(1),

8.6(2a)SU5, 8.6(2a)SU4a, 8.6(2a)SU4, 8.6(2a)SU3, 8.6(2a)SU2, 8.6(2a)SU1, 
8.6(2a),

8.6(2), 8.6(1a), 8.6(1)


Supported: (Consult the Cisco Unified Communications Manager Upgrade Guide for 
details)

8.5.(1)SU7, 8.5.(1)SU6, 8.5(1)SU5, 8.5(1)SU4, 8.5(1)SU3, 8.5(1)SU2,

8.5(1)SU1, 8.5(1), 8.0(3a)SU3, 8.0(3a)SU2, 8.0(3a)SU1, 8.0(3a),

8.0(3), 8.0(2c)SU1, 8.0(2c), 8.0(2b), 8.0(2a), 8.0(2), 8.0(1),

7.1(5b)SU6(restricted), 7.1(5b)SU5(restricted), 7.1(5b)SU4(restricted),

7.1(5b)SU3(restricted), 7.1(5b)SU2(restricted), 7.1(5b)(restricted),

7.1(5a)(restricted), 7.1(5)SU1a(restricted), 7.1(5)SU1(restricted),

7.1(5)(restricted), 7.1(3b)SU2, 7.1(3b)SU1, 7.1(3b), 7.1(3a)SU1a,

7.1(3a)SU1, 7.1(3a), 7.1(3), 6.1(5)SU3, 6.1(5)SU2, 6.1(5)SU1,

6.1(5), 6.1(4a)SU2, 6.1(4a), 6.1(4)SU1, 6.1(4)


However in the Read Me notes for 10.5.2 Su1 it states the following


 

Version and Description

This SU is a cumulative update that incorporates all of the fixes and changes 
from Cisco Unified Communications Manager 10.5(2) along with additional changes 
that are specific to this SU.

Note

You can only install this SU on Cisco Unified Communications Manager Release 
6.1(4x), 6.1(5x), 7.1(3x), 7.1(5x), 8.0(x), 8.5(1x), 8.6(x), 9.0(x), 9.1(x), 
10.0(1), 10.5(1), or 10.5(2) This SU will not install over any 10.5(2)ES’s. 
Upgrades from 6x, 7x, 8.x, and 9.x need to be requested via PUT 
(www.cisco.com/upgradehttp://www.cisco.com/upgrade) to obtain the necessary 
license. This SU should not be installed on a Business Edition 3000 server.

I would normally always go with what is says in the compatibility matrix, 
however my colleague has just done an upgrade albeit in a lab from 8.5.1 direct 
to 10.5.2 SU1.

Anyone know if he just got lucky or if that is now 

Re: [cisco-voip] ParkingLotD and SNR | Leaked Calls on StationD

2015-03-30 Thread Daniel Pagan
Folks:

Wrapping up on this thread. BU created three new defects for this issue:

CSCut60329
Misconfigured Mobile Connect-SNR causes call leak in StationD

CSCut60376
Misconfigured Mobile Connect-SNR causes call leak in StationD part2

CSCut60641
Race condition at LBM Interface between LBM res and Cc signals

Some more detail on this issue in my previous messages.

- Dan

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Daniel Pagan
Sent: Tuesday, January 13, 2015 12:10 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] ParkingLotD and SNR | Leaked Calls on StationD

I set this up in a lab and it looks like the issue can be recreated in CUCM 
10.x as well...


1.   Enable and setup SNR for a user

2.   Configure the Remote Destination to an invalid number - force DA for 
SNRD to fail.

3.   Configure the Remote Destination for User Control voicemail policy

4.   Call the user's DN x number of times, where x equals your busy trigger 
value.

Can't seem to find a matching, publicly available defect for this so I opened a 
TAC case. The problem cannot be recreated when the Remote Destination's 
voicemail policy is Timer Control instead of User Control, and I fail to 
see ParkingLotD or ParkingLotCdpc when I'm not using User Control so it must 
be related.

The original call sends CcSetup to SNRD which results in a DA request. Although 
the request fails, we still invoke ParkingLotD/Cdpc and perform another DA 
request but to the user's DN instead of the Remote Destination. This seems to 
create another set of CIs and extends another CcSetup to StationD. Run this 
call flow a few times till the busy trigger is hit and the user-facing symptoms 
are:


1.   Inbound calls route immediately to VM since the busy trigger is reached

2.   Potentially user sees Error Pass Limit if Max Calls are reached - 
user cannot activate the line or place a call.

Resetting the phone associated to the StationD process leaking the call appears 
to be a workaround. Permanent solution is correct the Remote Destination so DA 
is successful or set the voicemail policy to Timer Control.

- Dan


From: Daniel Pagan
Sent: Tuesday, January 13, 2015 11:53 AM
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: ParkingLotD and SNR | Leaked Calls on StationD

Folks:

Hoping someone can tell me if and how ParkingLotD and ParkingLotCdpc are 
related to outbound SNR calls. I'm looking at an SNR call and in SDL traces I'm 
seeing DA for CellProxy followed by a InitiateCallWithFeatureReq from Cc to 
ParkingLotD. I'm wondering what this event is for because I suspect it's 
related to a series of stuck/stale CI's. Both processes seem to be related to 
SNR when User Control is enabled at the Remote Destination. I'm familiar with 
CSCub55072 and it doesn't appear to be related.

There's an issue where calls seem to be leaking in the following call flow:


1.   Inbound call to DN over SIP trunk

2.   DN associated to Remote Destination

3.   CcSetup to the associated SNRD results in a rejection due to the 
remote destination failing on DA - the remote destination itself was configured 
incorrectly.

4.   Even though DA failed for SNRD, we have a 2nd successful DA to the 
called DN which appears to be related to ParkingLotCdpc. StationD receives this 
2nd CcSetup while stating it's a VMA call.

The user answers the inbound call and eventually disconnects. Later, another 
call arrives to his DN, LineControl reports ZERO active calls, but the StationD 
process reports ONE active call. Later, StationD will report TWO active calls 
while LineControl accurately reports ZERO. I'm familiar with CSCub55072 and it 
doesn't appear to be related.
Should we expect to see ParkingLotD and ParkingLotCdpc involved when DA fails 
to the remote destination? I'm setting this up in a lab environment now and 
fairly certain the call shouldn't extend this far when SNRD's DA fails, causing 
a 2nd DA to the called DN for no reason, which might explain the call leakage 
to StationD since CCM is sending it a 2nd VMA call for a failed SNR.

- Dan


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[cisco-voip] Sip design question

2015-03-30 Thread Ryan Huff
I have a pair of cubes on 4000 series ISRs. I want to do cube-ha on the ccm 
facing side and the itsp facing side.

1.) Am I better off just doing HSRP on both sides (which is 70% of cube-ha 
anyway) or is it practical to do the connected call failover portion?

2.) If I include the connected call failover,  which side would I do that one, 
1 or both (ccm facing side or itsp facing side)?

Thanks,

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Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse

2015-03-30 Thread Claiton Campos
Hi Abhiram,

It is a fresh install. Yes, before the Finesse activation, the demo
licenses were activated , could create all CSQ structure , applications
upload prompts etc.

Em seg, 30 de mar de 2015 às 06:16, Abhiram Kramadhati (akramadh) 
akram...@cisco.com escreveu:

  Hi Claiton,

  Was this an upgrade or a fresh install of the UCCX 10.6? Also, did you
 confirm before the Finesse activation that the licenses did show up?

   Regards,
 Abhiram Kramadhati
 Technical Solutions Manager, CBABU
 CCIE Voice # 40065

   From: Claiton Campos claitoncam...@gmail.com
 Date: Monday, 30 March 2015 2:36 am
 To: cisco-voip@puck.nether.net cisco-voip@puck.nether.net
 Subject: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after
 activation of Finesse

   Hello,

  After installing UCCX 10.6 with demo licenses did the activation of
 Finesse and restarted the server to execute the configuration. But when I
 logged in UCCX server I came up with the following message:

  cisco unified ccx license package is none .

  Someone had a problem like this? Because of this I can not perform any
 configuration in UCCX . I've tried reinstalling the licenses but a message
 appears saying that this license doubled.

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Re: [cisco-voip] UCCX and CUIC

2015-03-30 Thread Matthew Loraditch
That is a bug you are hitting I believe.  CSCup16883. There is a workaround of 
running an SQL command to grant users correct perms, but it doesn't stick:
Identify users: run sql select * from Cuic_data:cuicuser
Set user with admin perms: run sql update cuic_data:cuicuser set cuicroles 
='127' where id=' ()

Then restart the CUIC services.

You need to update to SU1 or 10.6 for Fix.
Matthew G. Loraditch - CCNP-Voice, CCNA-RS, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Michele Russo (AM)
Sent: Monday, March 30, 2015 10:55 AM
To: cisco-voip@puck.nether.net
Cc: Jeremy Rogers (AM)
Subject: [cisco-voip] UCCX and CUIC

All,

Question - hopefully an easy one.  We just did an upgrade from UCCX 8.5 to UCCX 
10.5, HA, with Premium licensing.  When I try to add a user to the Historical 
Reporting Capability View I get the below pop up message.  Also in CUIC I can 
log in with the System User that was created during the installation however I 
do not have access to add any users or view the reporting packages?

I am hoping I just missed a step along the way.

[cid:image004.png@01D06ADB.39769840]

Secondly - In RTMT I see two applications that are not resetting the statistics 
at the end of the night.  So the numbers are just cumulative from the go live 
date.  I am curious why this is only happening for 2 apps and not the rest.

Thoughts??


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.ru...@dimensiondata.commailto:michele.ru...@dimensiondata.com

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[cisco-voip] UCCX and CUIC

2015-03-30 Thread Michele Russo (AM)
All,

Question - hopefully an easy one.  We just did an upgrade from UCCX 8.5 to UCCX 
10.5, HA, with Premium licensing.  When I try to add a user to the Historical 
Reporting Capability View I get the below pop up message.  Also in CUIC I can 
log in with the System User that was created during the installation however I 
do not have access to add any users or view the reporting packages?

I am hoping I just missed a step along the way.

[cid:image001.png@01D06AD6.DAA73080]

Secondly - In RTMT I see two applications that are not resetting the statistics 
at the end of the night.  So the numbers are just cumulative from the go live 
date.  I am curious why this is only happening for 2 apps and not the rest.

Thoughts??


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.ru...@dimensiondata.com



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[cisco-voip] Hardware for UC

2015-03-30 Thread Scott Voll
What hardware is everyone using to upgrade there UC enviroment to?

We have UCS Blades with netapp storage, but have had some limitations on IO
(prior to the upgraded controllers) that I'm a little concerned about.

I like the idea of vmotion.  But I'm thinking if it's my back side on the
line with my UC environment, Maybe the rack mount UCS might be a better
bet?  We (UC Team) have also been thinking about the UCS mini with storage
blade.

What our others doing?  What is Cisco suggesting these days?

Thanks

Scott
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Re: [cisco-voip] CUBE and LTI for MTPs

2015-03-30 Thread Anthony Holloway
Oooo, good question Brian.  It's my understanding that in order for the
below specific call flow to work, an MTP is required for DTMF inter-working
of inband to out-of-band.

PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB
--- CUCM Devlier OOB --- UCCX CTI Port Receives OOB

Is that not the case?

On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote:

 What are you trying to accomplish with the MTP that can't already be
 accomplished with media flow-through and dtmf-relay?

 On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway 
 avholloway+cisco-v...@gmail.com wrote:

 All,

 I know the name itself, LTI, includes the word transcoding, but I'm just
 double checking that this will or will not work for registering an MTP on
 the CUBE.  All roads are leading me to the answer, but it just seems like a
 huge miss on Cisco's part to not allow us to register MTPs as well as XCODE
 via the LTI method.

 This works for me:
 dspfarm profile 1 transcode
  codec g711ulaw
  codec g729ar8
  max sessions 1
  assoc app cube
  no shut
 !

 This does not work for me (it hangs on associating to cube app):
 dapfarm profile 2 mtp
  codec g711ulaw
  max sessions software 1
  assoc app cube
  no shut
 !

 I have the required dspfarm and mode border-element commands, and
 rebooted after as well.

 Seems like with the standard requirement of rfc2833 on SIP trunks to the
 ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a
 large role in the success of SIP trunking for customers, and yet I cannot
 even register them locally with the LTI.

 I do have a fallback plan, so I'm not stuck.  I'm just looking for the
 optimal design scenario.  In my order of preference I would like to go:

 1. LTI
 2. SCCP via Telephony Service
 3. SCCP via CUCM

 Would you rank them differently?

 Thanks for your input in advance.

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[cisco-voip] CUBE and LTI for MTPs

2015-03-30 Thread Anthony Holloway
All,

I know the name itself, LTI, includes the word transcoding, but I'm just
double checking that this will or will not work for registering an MTP on
the CUBE.  All roads are leading me to the answer, but it just seems like a
huge miss on Cisco's part to not allow us to register MTPs as well as XCODE
via the LTI method.

This works for me:
dspfarm profile 1 transcode
 codec g711ulaw
 codec g729ar8
 max sessions 1
 assoc app cube
 no shut
!

This does not work for me (it hangs on associating to cube app):
dapfarm profile 2 mtp
 codec g711ulaw
 max sessions software 1
 assoc app cube
 no shut
!

I have the required dspfarm and mode border-element commands, and rebooted
after as well.

Seems like with the standard requirement of rfc2833 on SIP trunks to the
ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a
large role in the success of SIP trunking for customers, and yet I cannot
even register them locally with the LTI.

I do have a fallback plan, so I'm not stuck.  I'm just looking for the
optimal design scenario.  In my order of preference I would like to go:

1. LTI
2. SCCP via Telephony Service
3. SCCP via CUCM

Would you rank them differently?

Thanks for your input in advance.
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Re: [cisco-voip] CUBE and LTI for MTPs

2015-03-30 Thread Brian Meade
What are you trying to accomplish with the MTP that can't already be
accomplished with media flow-through and dtmf-relay?

On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway 
avholloway+cisco-v...@gmail.com wrote:

 All,

 I know the name itself, LTI, includes the word transcoding, but I'm just
 double checking that this will or will not work for registering an MTP on
 the CUBE.  All roads are leading me to the answer, but it just seems like a
 huge miss on Cisco's part to not allow us to register MTPs as well as XCODE
 via the LTI method.

 This works for me:
 dspfarm profile 1 transcode
  codec g711ulaw
  codec g729ar8
  max sessions 1
  assoc app cube
  no shut
 !

 This does not work for me (it hangs on associating to cube app):
 dapfarm profile 2 mtp
  codec g711ulaw
  max sessions software 1
  assoc app cube
  no shut
 !

 I have the required dspfarm and mode border-element commands, and rebooted
 after as well.

 Seems like with the standard requirement of rfc2833 on SIP trunks to the
 ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a
 large role in the success of SIP trunking for customers, and yet I cannot
 even register them locally with the LTI.

 I do have a fallback plan, so I'm not stuck.  I'm just looking for the
 optimal design scenario.  In my order of preference I would like to go:

 1. LTI
 2. SCCP via Telephony Service
 3. SCCP via CUCM

 Would you rank them differently?

 Thanks for your input in advance.

 ___
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 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip


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Re: [cisco-voip] CUBE and LTI for MTPs

2015-03-30 Thread Brian Meade
dtmf-relay I believe should handle that find for you without the MTP.

On Mon, Mar 30, 2015 at 1:21 PM, Anthony Holloway 
avholloway+cisco-v...@gmail.com wrote:

 Oooo, good question Brian.  It's my understanding that in order for the
 below specific call flow to work, an MTP is required for DTMF inter-working
 of inband to out-of-band.

 PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB
 --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB

 Is that not the case?

 On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote:

 What are you trying to accomplish with the MTP that can't already be
 accomplished with media flow-through and dtmf-relay?

 On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway 
 avholloway+cisco-v...@gmail.com wrote:

 All,

 I know the name itself, LTI, includes the word transcoding, but I'm just
 double checking that this will or will not work for registering an MTP on
 the CUBE.  All roads are leading me to the answer, but it just seems like a
 huge miss on Cisco's part to not allow us to register MTPs as well as XCODE
 via the LTI method.

 This works for me:
 dspfarm profile 1 transcode
  codec g711ulaw
  codec g729ar8
  max sessions 1
  assoc app cube
  no shut
 !

 This does not work for me (it hangs on associating to cube app):
 dapfarm profile 2 mtp
  codec g711ulaw
  max sessions software 1
  assoc app cube
  no shut
 !

 I have the required dspfarm and mode border-element commands, and
 rebooted after as well.

 Seems like with the standard requirement of rfc2833 on SIP trunks to the
 ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a
 large role in the success of SIP trunking for customers, and yet I cannot
 even register them locally with the LTI.

 I do have a fallback plan, so I'm not stuck.  I'm just looking for the
 optimal design scenario.  In my order of preference I would like to go:

 1. LTI
 2. SCCP via Telephony Service
 3. SCCP via CUCM

 Would you rank them differently?

 Thanks for your input in advance.

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 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip



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[cisco-voip] OT: 911 App for mobile phones...

2015-03-30 Thread Lelio Fulgenzi

Interesting. 
http://mic.com/articles/114046/you-probably-didn-t-know-calling-911-is-a-problem-but-it-is-these-guys-are-fixing-it
 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

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Re: [cisco-voip] CUBE and LTI for MTPs

2015-03-30 Thread Anthony Holloway
Ok, time to take a step back and appreciate the situation I just found
myself in.

You were absolutely correct.  I lab'd this up just now and my mouth is a
gape.  I've been doing and teaching the MTP method for UCCX for like 4
years now, and not once have I ever had anyone correct me.  Not in the
countless conversations I've had, TAC cases, etc.  It's like I've been in
the Truman show and everyone knew but me, but didn't want to tell me.

This is what it looked like when I had RTP-NTE on both ITSP and CUCM facing
DP's.  Note the 10.U.C.M address is because the MTP is software on CUCM.

CUBE#sh voip rtp conn | in 10\.
2 20591  20590  1643430492  10.U.B.E
 10.U.C.M

CUBE#sh call active voice | in Dtmf
tx_DtmfRelay=rtp-nte
tx_DtmfRelay=rtp-nte


I changed my CUCM facing DP's to sip-kpml and then it changes to this.
Note the change to 10.C.C.X because no MTP is needed.  And I pushed buttons
to validate, and it worked.

CUBE#sh voip rtp conn | in 10\.
2 20579  20578  1643026404  10.U.B.E
 10.C.C.X

CUBE#sh call active voice | in Dtmf
tx_DtmfRelay=rtp-nte
tx_DtmfRelay=sip-kpml

Damn.  I'm happy I posted the question, even though it wasn't the answer I
was expecting.  Thanks Brian, I owe you a beer.


On Mon, Mar 30, 2015 at 1:29 PM Brian Meade bmead...@vt.edu wrote:

 dtmf-relay I believe should handle that find for you without the MTP.

 On Mon, Mar 30, 2015 at 1:21 PM, Anthony Holloway 
 avholloway+cisco-v...@gmail.com wrote:

 Oooo, good question Brian.  It's my understanding that in order for the
 below specific call flow to work, an MTP is required for DTMF inter-working
 of inband to out-of-band.

 PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB
 --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB

 Is that not the case?

 On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote:

 What are you trying to accomplish with the MTP that can't already be
 accomplished with media flow-through and dtmf-relay?

 On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway 
 avholloway+cisco-v...@gmail.com wrote:

 All,

 I know the name itself, LTI, includes the word transcoding, but I'm
 just double checking that this will or will not work for registering an MTP
 on the CUBE.  All roads are leading me to the answer, but it just seems
 like a huge miss on Cisco's part to not allow us to register MTPs as well
 as XCODE via the LTI method.

 This works for me:
 dspfarm profile 1 transcode
  codec g711ulaw
  codec g729ar8
  max sessions 1
  assoc app cube
  no shut
 !

 This does not work for me (it hangs on associating to cube app):
 dapfarm profile 2 mtp
  codec g711ulaw
  max sessions software 1
  assoc app cube
  no shut
 !

 I have the required dspfarm and mode border-element commands, and
 rebooted after as well.

 Seems like with the standard requirement of rfc2833 on SIP trunks to
 the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play
 a large role in the success of SIP trunking for customers, and yet I cannot
 even register them locally with the LTI.

 I do have a fallback plan, so I'm not stuck.  I'm just looking for the
 optimal design scenario.  In my order of preference I would like to go:

 1. LTI
 2. SCCP via Telephony Service
 3. SCCP via CUCM

 Would you rank them differently?

 Thanks for your input in advance.

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Re: [cisco-voip] CUBE and LTI for MTPs

2015-03-30 Thread Brian Meade
This chart has all the interoperability that can be handled by dtmf-relay
natively on CUBE-
http://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/dtmf-relay.html#concept_264617919921874995299551391601561

Brian

On Mon, Mar 30, 2015 at 2:29 PM, Brian Meade bmead...@vt.edu wrote:

 dtmf-relay I believe should handle that find for you without the MTP.

 On Mon, Mar 30, 2015 at 1:21 PM, Anthony Holloway 
 avholloway+cisco-v...@gmail.com wrote:

 Oooo, good question Brian.  It's my understanding that in order for the
 below specific call flow to work, an MTP is required for DTMF inter-working
 of inband to out-of-band.

 PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB
 --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB

 Is that not the case?

 On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote:

 What are you trying to accomplish with the MTP that can't already be
 accomplished with media flow-through and dtmf-relay?

 On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway 
 avholloway+cisco-v...@gmail.com wrote:

 All,

 I know the name itself, LTI, includes the word transcoding, but I'm
 just double checking that this will or will not work for registering an MTP
 on the CUBE.  All roads are leading me to the answer, but it just seems
 like a huge miss on Cisco's part to not allow us to register MTPs as well
 as XCODE via the LTI method.

 This works for me:
 dspfarm profile 1 transcode
  codec g711ulaw
  codec g729ar8
  max sessions 1
  assoc app cube
  no shut
 !

 This does not work for me (it hangs on associating to cube app):
 dapfarm profile 2 mtp
  codec g711ulaw
  max sessions software 1
  assoc app cube
  no shut
 !

 I have the required dspfarm and mode border-element commands, and
 rebooted after as well.

 Seems like with the standard requirement of rfc2833 on SIP trunks to
 the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play
 a large role in the success of SIP trunking for customers, and yet I cannot
 even register them locally with the LTI.

 I do have a fallback plan, so I'm not stuck.  I'm just looking for the
 optimal design scenario.  In my order of preference I would like to go:

 1. LTI
 2. SCCP via Telephony Service
 3. SCCP via CUCM

 Would you rank them differently?

 Thanks for your input in advance.

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Re: [cisco-voip] OT: 911 App for mobile phones...

2015-03-30 Thread Rob Dawson
Just an FYI, there may be some NSFW content on that page . . . thankfully no 
one from HR was walking by when I scrolled down and saw the breateses ☺

Rob


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Monday, March 30, 2015 3:12 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] OT: 911 App for mobile phones...

Interesting.

http://mic.com/articles/114046/you-probably-didn-t-know-calling-911-is-a-problem-but-it-is-these-guys-are-fixing-it
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.camailto:le...@uoguelph.ca
www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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Re: [cisco-voip] CUBE and LTI for MTPs

2015-03-30 Thread Anthony Holloway
According to the table in that document, what I just did is not supported.
Great!

On Mon, Mar 30, 2015 at 1:52 PM Anthony Holloway 
avholloway+cisco-v...@gmail.com wrote:

 Ok, time to take a step back and appreciate the situation I just found
 myself in.

 You were absolutely correct.  I lab'd this up just now and my mouth is a
 gape.  I've been doing and teaching the MTP method for UCCX for like 4
 years now, and not once have I ever had anyone correct me.  Not in the
 countless conversations I've had, TAC cases, etc.  It's like I've been in
 the Truman show and everyone knew but me, but didn't want to tell me.

 This is what it looked like when I had RTP-NTE on both ITSP and CUCM
 facing DP's.  Note the 10.U.C.M address is because the MTP is software on
 CUCM.

 CUBE#sh voip rtp conn | in 10\.
 2 20591  20590  1643430492  10.U.B.E
  10.U.C.M

 CUBE#sh call active voice | in Dtmf
 tx_DtmfRelay=rtp-nte
 tx_DtmfRelay=rtp-nte


 I changed my CUCM facing DP's to sip-kpml and then it changes to this.
 Note the change to 10.C.C.X because no MTP is needed.  And I pushed buttons
 to validate, and it worked.

 CUBE#sh voip rtp conn | in 10\.
 2 20579  20578  1643026404  10.U.B.E
  10.C.C.X

 CUBE#sh call active voice | in Dtmf
 tx_DtmfRelay=rtp-nte
 tx_DtmfRelay=sip-kpml

 Damn.  I'm happy I posted the question, even though it wasn't the answer I
 was expecting.  Thanks Brian, I owe you a beer.


 On Mon, Mar 30, 2015 at 1:29 PM Brian Meade bmead...@vt.edu wrote:

 dtmf-relay I believe should handle that find for you without the MTP.

 On Mon, Mar 30, 2015 at 1:21 PM, Anthony Holloway 
 avholloway+cisco-v...@gmail.com wrote:

 Oooo, good question Brian.  It's my understanding that in order for the
 below specific call flow to work, an MTP is required for DTMF inter-working
 of inband to out-of-band.

 PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers
 OOB --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB

 Is that not the case?

 On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote:

 What are you trying to accomplish with the MTP that can't already be
 accomplished with media flow-through and dtmf-relay?

 On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway 
 avholloway+cisco-v...@gmail.com wrote:

 All,

 I know the name itself, LTI, includes the word transcoding, but I'm
 just double checking that this will or will not work for registering an 
 MTP
 on the CUBE.  All roads are leading me to the answer, but it just seems
 like a huge miss on Cisco's part to not allow us to register MTPs as well
 as XCODE via the LTI method.

 This works for me:
 dspfarm profile 1 transcode
  codec g711ulaw
  codec g729ar8
  max sessions 1
  assoc app cube
  no shut
 !

 This does not work for me (it hangs on associating to cube app):
 dapfarm profile 2 mtp
  codec g711ulaw
  max sessions software 1
  assoc app cube
  no shut
 !

 I have the required dspfarm and mode border-element commands, and
 rebooted after as well.

 Seems like with the standard requirement of rfc2833 on SIP trunks to
 the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play
 a large role in the success of SIP trunking for customers, and yet I 
 cannot
 even register them locally with the LTI.

 I do have a fallback plan, so I'm not stuck.  I'm just looking for the
 optimal design scenario.  In my order of preference I would like to go:

 1. LTI
 2. SCCP via Telephony Service
 3. SCCP via CUCM

 Would you rank them differently?

 Thanks for your input in advance.

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 https://puck.nether.net/mailman/listinfo/cisco-voip




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Re: [cisco-voip] OT: 911 App for mobile phones...

2015-03-30 Thread Lelio Fulgenzi

omg. my apologies. 


i just noticed that the page scrolls into other stories. 





--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

- Original Message -

From: Rob Dawson rdaw...@force3.com 
To: Lelio Fulgenzi le...@uoguelph.ca, cisco-voip@puck.nether.net 
Sent: Monday, March 30, 2015 3:51:26 PM 
Subject: RE: [cisco-voip] OT: 911 App for mobile phones... 



Just an FYI, there may be some NSFW content on that page . . . thankfully no 
one from HR was walking by when I scrolled down and saw the breateses J 

Rob 





From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi 
Sent: Monday, March 30, 2015 3:12 PM 
To: cisco-voip@puck.nether.net 
Subject: [cisco-voip] OT: 911 App for mobile phones... 



Interesting. 


http://mic.com/articles/114046/you-probably-didn-t-know-calling-911-is-a-problem-but-it-is-these-guys-are-fixing-it
 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

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Re: [cisco-voip] SRST

2015-03-30 Thread Lelio Fulgenzi


It's been a while, but last time I looked (and this is how our SRST routers are 
configured) you have to use COR lists. 


It was confusing at first when I started reading them, but I just looked at 
them as search spaces and partitions. The whole subset matching diagram 
confused me too. :) 





--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

- Original Message -

From: norm nicholson norm.nichol...@kitchener.ca 
To: cisco-voip@puck.nether.net 
Sent: Monday, March 30, 2015 4:21:06 PM 
Subject: [cisco-voip] SRST 







Are there ways to restrict phones or DN’s from calling out when one of our 
remote 2900’s is in SRST mode. We have a PSTN that we route 911 and 9911 calls 
to provide ANI and ALI but I am assuming anyone can seize that line by dialing 
9 while we are in SRST mode . 



Thanks 





Norm Nicholson 
Telecom Analyst 
City of Kitchener 
(519) 741-2200 x 7000 


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Re: [cisco-voip] Temp Fail since upgrade

2015-03-30 Thread Ryan Huff
Lisa,

SIP or TDM/PRI?

Have you gandered into RTMT and taken a look at any active / recent alerts?

Thanks,

Ryan

 Original Message 
From: Lisa Notarianni lisa.notaria...@scranton.edu
Sent: Monday, March 30, 2015 04:48 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Temp Fail since upgrade

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text-indent:-9.0pt;} ol {margin-bottom:0in;} ul 
{margin-bottom:0in;} -- 

A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 
10.5.1.

 

We have experienced 2 intermittent outbound calling issues:

 

1.   “Temp Fail” shows on phone display and only option on phone button is 
“End Call”

2.   Outbound callers dial a number and hear nothing but notice the phone 
display says “Connected”.  Caller cannot hear anything.  Person they called 
cannot hear anything.

***These issues are only intermittent.***

 

We had no issues before the upgrade.

 

Is anyone experiencing the similar issues?

 

Thank you in advance.

 

 



 

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Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse

2015-03-30 Thread Abhiram Kramadhati (akramadh)
Interesting. Could you grab the MCVD logs from the time of the demo license 
activation and the finesse activation when it got invalidated?

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU
CCIE Voice # 40065

From: Claiton Campos claitoncam...@gmail.commailto:claitoncam...@gmail.com
Date: Monday, 30 March 2015 10:52 pm
To: akramadh akram...@cisco.commailto:akram...@cisco.com, 
cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net 
cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation 
of Finesse

Hi Abhiram,

It is a fresh install. Yes, before the Finesse activation, the demo licenses 
were activated , could create all CSQ structure , applications upload prompts 
etc.

Em seg, 30 de mar de 2015 às 06:16, Abhiram Kramadhati (akramadh) 
akram...@cisco.commailto:akram...@cisco.com escreveu:
Hi Claiton,

Was this an upgrade or a fresh install of the UCCX 10.6? Also, did you confirm 
before the Finesse activation that the licenses did show up?

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU
CCIE Voice # 40065

From: Claiton Campos claitoncam...@gmail.commailto:claitoncam...@gmail.com
Date: Monday, 30 March 2015 2:36 am
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net 
cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of 
Finesse

Hello,

After installing UCCX 10.6 with demo licenses did the activation of Finesse and 
restarted the server to execute the configuration. But when I logged in UCCX 
server I came up with the following message:

cisco unified ccx license package is none .

Someone had a problem like this? Because of this I can not perform any 
configuration in UCCX . I've tried reinstalling the licenses but a message 
appears saying that this license doubled.
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[cisco-voip] Temp Fail since upgrade

2015-03-30 Thread Lisa Notarianni
A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 
10.5.1.

We have experienced 2 intermittent outbound calling issues:


1.   “Temp Fail” shows on phone display and only option on phone button is 
“End Call”

2.   Outbound callers dial a number and hear nothing but notice the phone 
display says “Connected”.  Caller cannot hear anything.  Person they called 
cannot hear anything.
***These issues are only intermittent.***

We had no issues before the upgrade.

Is anyone experiencing the similar issues?

Thank you in advance.


[LNsignatureFile]

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Re: [cisco-voip] Temp Fail since upgrade

2015-03-30 Thread Lisa Notarianni
2 PRIs one each Communication Media Module– MGCP gateways. 2 Call Managers set 
up as redundant.

Cisco TAC looked at RTMT  with me today.  They want us to set up packet 
captures and try to duplicate the problem tomorrow.  I am just wondering if 
this is an upgrade issue that anyone else may be experiencing since we had no 
problems before the upgrade.



From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Monday, March 30, 2015 4:52 PM
To: Lisa Notarianni; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Temp Fail since upgrade


Lisa,

SIP or TDM/PRI?

Have you gandered into RTMT and taken a look at any active / recent alerts?

Thanks,

Ryan


 Original Message 
From: Lisa Notarianni 
lisa.notaria...@scranton.edumailto:lisa.notaria...@scranton.edu
Sent: Monday, March 30, 2015 04:48 PM
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] Temp Fail since upgrade
A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 
10.5.1.

We have experienced 2 intermittent outbound calling issues:


1.   “Temp Fail” shows on phone display and only option on phone button is 
“End Call”

2.   Outbound callers dial a number and hear nothing but notice the phone 
display says “Connected”.  Caller cannot hear anything.  Person they called 
cannot hear anything.
***These issues are only intermittent.***

We had no issues before the upgrade.

Is anyone experiencing the similar issues?

Thank you in advance.


[LNsignatureFile]

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Re: [cisco-voip] Temp Fail since upgrade

2015-03-30 Thread Adam Frankel (afrankel)
Do you have any SDL Links going out of services?  Are you clustering over a WAN?

Temp Fail could be the result of two devices registered to different nodes on 
an active call when the SDL Link (tcp 8002) between those nodes goes down.

file view activelog syslog/CiscoSyslog

HTH,
—
Adam

From: Lisa Notarianni 
lisa.notaria...@scranton.edumailto:lisa.notaria...@scranton.edu
Date: Monday, March 30, 2015 at 4:48 PM
To: Cisco List cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] Temp Fail since upgrade

A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 
10.5.1.

We have experienced 2 intermittent outbound calling issues:


1.   “Temp Fail” shows on phone display and only option on phone button is 
“End Call”

2.   Outbound callers dial a number and hear nothing but notice the phone 
display says “Connected”.  Caller cannot hear anything.  Person they called 
cannot hear anything.
***These issues are only intermittent.***

We had no issues before the upgrade.

Is anyone experiencing the similar issues?

Thank you in advance.


[LNsignatureFile]

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Re: [cisco-voip] Temp Fail since upgrade

2015-03-30 Thread Kevin Przybylowski
Are the mgcp gateways on a supported IOS for 10.5?

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lisa 
Notarianni
Sent: Monday, March 30, 2015 5:02 PM
To: Ryan Huff; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Temp Fail since upgrade

2 PRIs one each Communication Media Module– MGCP gateways. 2 Call Managers set 
up as redundant.

Cisco TAC looked at RTMT  with me today.  They want us to set up packet 
captures and try to duplicate the problem tomorrow.  I am just wondering if 
this is an upgrade issue that anyone else may be experiencing since we had no 
problems before the upgrade.



From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Monday, March 30, 2015 4:52 PM
To: Lisa Notarianni; 
cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Temp Fail since upgrade


Lisa,

SIP or TDM/PRI?

Have you gandered into RTMT and taken a look at any active / recent alerts?

Thanks,

Ryan


 Original Message 
From: Lisa Notarianni 
lisa.notaria...@scranton.edumailto:lisa.notaria...@scranton.edu
Sent: Monday, March 30, 2015 04:48 PM
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] Temp Fail since upgrade
A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 
10.5.1.

We have experienced 2 intermittent outbound calling issues:


1.   “Temp Fail” shows on phone display and only option on phone button is 
“End Call”

2.   Outbound callers dial a number and hear nothing but notice the phone 
display says “Connected”.  Caller cannot hear anything.  Person they called 
cannot hear anything.
***These issues are only intermittent.***

We had no issues before the upgrade.

Is anyone experiencing the similar issues?

Thank you in advance.


[LNsignatureFile]

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Re: [cisco-voip] SRST

2015-03-30 Thread Carlos G Mendioroz

Indeed.
You can assign incoming COR lists to ranges of DNs (priviledge 
assignment) and outgoing COR lists to dial-peers (priviledge checking).


call-manager-fallback
  cor incoming emergencyOnly 1 1000 - 1100

or something like that.

-Carlos

Lelio Fulgenzi @ 30/03/2015 17:29 -0300 dixit:


It's been a while, but last time I looked (and this is how our SRST
routers are configured) you have to use COR lists.

It was confusing at first when I started reading them, but I just looked
at them as search spaces and partitions. The whole subset matching
diagram confused me too. :)



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


*From: *norm nicholson norm.nichol...@kitchener.ca
*To: *cisco-voip@puck.nether.net
*Sent: *Monday, March 30, 2015 4:21:06 PM
*Subject: *[cisco-voip] SRST

Are there ways to restrict phones or DN’s from calling out when one of
our remote 2900’s is in SRST mode. We have a PSTN that we route 911 and
9911 calls to provide ANI and ALI but I am assuming anyone can seize
that line by dialing 9 while we are in SRST mode .

Thanks

*Norm Nicholson*

*Telecom Analyst*

*City of Kitchener*

*(519) 741-2200 x 7000*


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--
Carlos G Mendioroz  t...@huapi.ba.ar  LW7 EQI  Argentina
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Re: [cisco-voip] Temp Fail since upgrade

2015-03-30 Thread Ryan Huff
I'm not aware of any known caveats of that nature regarding that upgrade path.

Any recent network changes between ccm and the gateways since the upgrade?

I have seen situations with MGCP where the ccm side of the gateway config had 
to be rebuilt after a CCM upgrade.

Are you running an ED code version on the gateway? Check for caveats in your 
gateway code version with ccm 10.5.1

Have you restarted the MGCP process on the gateways (inside a maintenance 
window)?

In a more drastic approach, you could try and reintegrate the gateways as h.323 
and see if the issue persists.

Thanks,

Ryan

 Original Message 
From: Lisa Notarianni lisa.notaria...@scranton.edu
Sent: Monday, March 30, 2015 05:01 PM
To: Ryan Huff ryanh...@outlook.com,cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Temp Fail since upgrade

2 PRIs one each Communication Media Module– MGCP gateways. 2 Call Managers set 
up as redundant.

Cisco TAC looked at RTMT  with me today.  They want us to set up packet 
captures and try to duplicate the problem tomorrow.  I am just wondering if 
this is an upgrade issue that anyone else may be experiencing since we had no 
problems before the upgrade.



From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Monday, March 30, 2015 4:52 PM
To: Lisa Notarianni; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Temp Fail since upgrade


Lisa,

SIP or TDM/PRI?

Have you gandered into RTMT and taken a look at any active / recent alerts?

Thanks,

Ryan


 Original Message 
From: Lisa Notarianni 
lisa.notaria...@scranton.edumailto:lisa.notaria...@scranton.edu
Sent: Monday, March 30, 2015 04:48 PM
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] Temp Fail since upgrade
A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 
10.5.1.

We have experienced 2 intermittent outbound calling issues:


1.   “Temp Fail” shows on phone display and only option on phone button is 
“End Call”

2.   Outbound callers dial a number and hear nothing but notice the phone 
display says “Connected”.  Caller cannot hear anything.  Person they called 
cannot hear anything.
***These issues are only intermittent.***

We had no issues before the upgrade.

Is anyone experiencing the similar issues?

Thank you in advance.


[LNsignatureFile]

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Re: [cisco-voip] CUBE High Availability Configuration Question

2015-03-30 Thread Brian V
In CUBE HA the sccp subsystem is in a standby mode on the backup router.  I
had the same thought as you at first trying to use the extra DSPs in the
standby.  The sccp system needs to be bound to the inside interface and the
DSP profiles need to use the same names on both routers.
On Mar 26, 2015 9:57 AM, Steve Siltman steve.silt...@assurant.com wrote:

 In a CUBE HA configuration, would it be wise to use a different local
 router for DSPFarm Profiles?  I would like to know what others are doing.
 It looks like I need a loopback address on each of the CUBEs so that Call
 Manager can talk to them directly without using the virtual ip interface.
 Otherwise the SCCP Media Resources will only register with Call Manager on
 the active side.  I'm going to test this but was wondering if the calls
 will fail over successfully between the CUBEs if using an MTP from another
 local router?

 Also wondering if putting CFB's on the CUBEs using loopbacks is possible.
 Knowing that conference calls will drop during a cube failure.

 My problem is that I don't have extra hardware DSP's on other routers but
 can find a router for software mtp profiles.  Anyone else playing with this?

 Thanks,

 Steve

 **
 This e-mail message and all attachments transmitted with it may contain
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 use of the addressee(s). If the reader of this message is not the intended
 recipient, you are hereby notified that any reading, dissemination,
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Re: [cisco-voip] Hardware for UC

2015-03-30 Thread Brian Palmer
I can tell you it is a lot easier to get through A2Q when you aren’t dealing 
with network attached storage.  The costs will be higher for a ucs C series 
chassis because it is an all in one server unlike the blades.  I prefer UCS-C 
series typically because I don’t have to depend on a network team that might or 
might not know what they are doing.  On the other hand if you already have a 
SAN setup and running the old environment it could be more cost effective to 
upgrade that than put in a  new C series setup.  In the B environments I have 
worked with I usually have a lot more communication going on between the 
various teams that support it as in many cases the network storage is used for 
all kinds of things within an environment.

This can go either way ultimately it is about requirements.




Thank you,
Brian



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Scott 
Voll
Sent: Monday, March 30, 2015 11:43 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Hardware for UC

What hardware is everyone using to upgrade there UC enviroment to?

We have UCS Blades with netapp storage, but have had some limitations on IO 
(prior to the upgraded controllers) that I'm a little concerned about.

I like the idea of vmotion.  But I'm thinking if it's my back side on the line 
with my UC environment, Maybe the rack mount UCS might be a better bet?  We (UC 
Team) have also been thinking about the UCS mini with storage blade.

What our others doing?  What is Cisco suggesting these days?

Thanks

Scott


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[cisco-voip] Anyone has experience with captions for the Hearing Impaired / Hard of Hearing (HoH)

2015-03-30 Thread Perez, Edgardo
We are about to deploy Cisco IP phones for one of our remote offices and they 
are asking that we provide some type of caption or any other type of service 
for a staff member that is hearing impair/hard of hearing.

It seems like there are few companies that can provide these services, NexTalk, 
ClearCaptions and/or AcccesaPhone. Anyone has experience with any of these.

Appreciate any help or input you can provide.

Regards,

Edgardo (Ed) Perez
Assistant Director
Network Services
Southwest Research Institute, Information Technology Center,
6220 Culebra Rd., P.O. Drawer 28510, San Antonio, TX 78228-0510
voice: (210) 522-2880, fax: (210) 522-3424
e-mail: edgardo.pe...@swri.orgmailto:edgardo.pe...@swri.org

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Re: [cisco-voip] Hardware for UC

2015-03-30 Thread Lelio Fulgenzi

I'm going to be suggesting rack mount C series to my manager at this time, for 
a number of reasons. 


We have two data centres, so I have to split the equipment over two locations. 
Putting a full fledged B series solution would be cost prohibitive. 


Plus, I like that the C series has local storage. At the last CiscoLive I heard 
quite a few issues getting remote storage working properly and keeping it 
working properly. The calculations they presented to ensure it would work was 
like a first year calculus class. 


What I was hoping was that the UCSExpress module would be TRC approved at some 
point so we could run a few of those, but after finding out about how each 
server in the cluster has to be the same specs (still not sure why) not sure if 
that will fly in our environment. 


Lelio 


P.S. I'm not sure vMotion is fully supported within UC on UCS. I've read a few 
things on the list that seem to point to shutdown/copy/move only. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

- Original Message -

From: Scott Voll svoll.v...@gmail.com 
To: cisco-voip@puck.nether.net 
Sent: Monday, March 30, 2015 11:42:49 AM 
Subject: [cisco-voip] Hardware for UC 


What hardware is everyone using to upgrade there UC enviroment to? 


We have UCS Blades with netapp storage, but have had some limitations on IO 
(prior to the upgraded controllers) that I'm a little concerned about. 


I like the idea of vmotion. But I'm thinking if it's my back side on the line 
with my UC environment, Maybe the rack mount UCS might be a better bet? We (UC 
Team) have also been thinking about the UCS mini with storage blade. 


What our others doing? What is Cisco suggesting these days? 


Thanks 


Scott 




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Re: [cisco-voip] Hardware for UC

2015-03-30 Thread Brian Meade
C series with local storage is definitely the most popular for UC.  If you
still want enterprise storage features, Nutanix has a nice solution for
utilizing your local storage-
http://urns.com/blog/2014/12/nutanix-and-uc-part-1-introduction-and-overview/

On Mon, Mar 30, 2015 at 11:42 AM, Scott Voll svoll.v...@gmail.com wrote:

 What hardware is everyone using to upgrade there UC enviroment to?

 We have UCS Blades with netapp storage, but have had some limitations on
 IO (prior to the upgraded controllers) that I'm a little concerned about.

 I like the idea of vmotion.  But I'm thinking if it's my back side on the
 line with my UC environment, Maybe the rack mount UCS might be a better
 bet?  We (UC Team) have also been thinking about the UCS mini with storage
 blade.

 What our others doing?  What is Cisco suggesting these days?

 Thanks

 Scott



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