Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse
Hi Claiton, Was this an upgrade or a fresh install of the UCCX 10.6? Also, did you confirm before the Finesse activation that the licenses did show up? Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Claiton Campos claitoncam...@gmail.commailto:claitoncam...@gmail.com Date: Monday, 30 March 2015 2:36 am To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse Hello, After installing UCCX 10.6 with demo licenses did the activation of Finesse and restarted the server to execute the configuration. But when I logged in UCCX server I came up with the following message: cisco unified ccx license package is none . Someone had a problem like this? Because of this I can not perform any configuration in UCCX . I've tried reinstalling the licenses but a message appears saying that this license doubled. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5
Hi All Thanks for your responses, I should have been more clear, I was referring to a virtualised install on UCS servers already. I have always followed the compatibility matrix and recently upgraded a 8.5.1 on UCS to 10.5 using an interim step of 9.1.2, however my colleague then claimed he had tested in a lab upgrade direct from 8.5 to 10.5.2 SU1 and pointed me to the second section in my original email Version and Description which is taken from the 10.5.2 SU1 release notes. Now looking at the PCD notes that Dan has put in the link, I can see it states the following Upgrading from Releases 6.1(5), 7.1(3), 7.1(5), 8.0(1-3), 8.5(1), 8.6(1-2), 9.0(1), 9.1(1-2) 1. If you currently have Releases 6.1(5), 7.1(3), 7.1(5), 8.0(1–3), 8.5(1), 8.6(1–2), 9.0(1), 9.1(1–2) installed, you do not need to upgrade to an intermediate release. Complete the migration in the following stages: So I guess the question is this also supported on a traditional style upgrade already on UCS or just when using PCD? Obviously with changing OVA specs etc, prior to upgrade. On 27 March 2015 at 15:39, Daniel Pagan dpa...@fidelus.com wrote: Adding to Neal’s comments, you might find the following documentation helpful: *Cisco Live: Best Practices for Migrating to CUCM 10.5* https://clnv.s3.amazonaws.com/2014%2Fusa%2Fpdf%2FBRKUCC-2011.pdf?Expires=1427481707AWSAccessKeyId=AKIAJO3XQSJMRXKWDHZQSignature=ZqJonKRBn4Tlw9mXHoxg7d9RUUY%3D *The first few sections in this doc might be helpful as well.* http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/ucmapMigrate/10_5_1/CUCM_BK_M24251C0_00_migrate-procedure-for-cucm_1051/CUCM_BK_M24251C0_00_migrate-procedure-for-cucm_1051_chapter_01.html As Neal mentioned, you have to keep in mind that 10.5 is VM only and, while a direct RU upgrade from 8.5 to 10.5 is possible, you also need to consider the hardware requirements of 10.5 as well. Check out the 10.5 OVA specifications here: http://www.cisco.com/web/software/283088407/112975/cucm.ova.README.txt *But to the steps mentioned below, this description sounds more like a Jump Upgrade procedure, which I understand is only required when upgrading from CUCM 6.x/7.1(5), not CUCM 8.5.* So for the 8.5 to 10.5 upgrade – It seems the most straight forward method, assuming you’re on an MCS server, would be to 1) DRS restore your 8.5 cluster to a virtualized environment built out on a v8.5 OVA template. ++ I’ve read that 8.5 won’t install on a v10 OVA template. Have I tried this myself? No. Should easy enough to test though. If it doesn’t, I’d imagine it’s due to disk sizing requirements for the user node specs. 2) Use LCU to gather your license information pre-upgrade 3) Refresh Upgrade from virtual 8.5 on UCS directly to 10.5 manually without PCD – requires the keys.cop and refresh_upgrade files. Last I checked you cannot upgrade from 8.5 to 10.5 via PCD. ++ I’d suggest reviewing the v10 OVA readme file and make sure you’re virtual machine specs and reservations are sufficient for the upgrade. Update if necessary – careful with disk resizing – there’s a recent thread on this topic alone. 4) Submit a license request gathered from PLM – you’ll have a 60 day grace period. ++ At this point you should be on 10.5 with proper CPU and memory specifications and reservations, but your virtual disks will still be the 8.5 provisioned specs. Having 2x80GB drives on CUCM 10.5 is supported and it runs just fine. My suggestion would be to review all the migration and upgrade documentation you can find and review it. This might also help: *MCS to UCS – Slides 70 and higher might be most helpful:* http://stor.balios.net/Live2012/BRKUCC-2011.pdf Also keep in mind that live MOH audio sources via USB are not supported in 10.5 – you’ll need an alternate, IOS based solution for this. Another caveat to keep in mind is Unity Connection and AXL synchronization – this will break unless you’re on Unity Connection 8.6 SU5 or a higher ES. If you patch to 8.6SU5 then be aware of CSCuq63776 – it’s pretty critical and you’re pretty much guaranteed to hit this after a SU5 patch. The latest CUC ES is 163 and includes a fix for this defect in addition to the BASH vulnerability patch and the fix for AXL. I hope someone corrects any mistakes I made above and hope this helps. - Dan *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Haas, Neal *Sent:* Friday, March 27, 2015 10:41 AM *To:* 'Andrew Grech'; Nick *Cc:* Cisco VoIP Group *Subject:* Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 10.5 is VM only, 8.6.1 usually was MCS hardware. To upgrade you will need to 8.6.1 upgrade to 9.1 on MCS. Then 9.1 MCS to VM, the upgrade 9.1 to 10.5(2)SU1. Neal Haas *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *Andrew Grech *Sent:* Friday, March 27,
Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5
Just a note on this. I have just completed a direct Hardware 8.5 to VM 10.5 with network changes using Prime collaboration deployment. No Cop files need to be installed, No jump upgrades, No restoring from backup. Really was a simple process. If you haven’t used PCD I would strongly suggest taking a look next time you upgrade or install a new build. Regards Matthew Collins From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Haas, Neal Sent: 27 March 2015 14:41 To: 'Andrew Grech'; Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 10.5 is VM only, 8.6.1 usually was MCS hardware. To upgrade you will need to 8.6.1 upgrade to 9.1 on MCS. Then 9.1 MCS to VM, the upgrade 9.1 to 10.5(2)SU1. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net]mailto:[mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Andrew Grech Sent: Friday, March 27, 2015 7:30 AM To: Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 Supported vs the system will upgrade are two different things. On 27/03/2015 1:51 AM, Nick csv...@googlemail.commailto:csv...@googlemail.com wrote: Hi All Just checking through documentation for CUCM 10.5 for an upgrade, the compatibility guide states that a direct upgrade is from 8.6.1 onwards as shown below. Upgrade Paths for Cisco Unified Communications Manager Release 10.5(2)SU1 [http://www.cisco.com/c/dam/en/us/td/i/templates/note.gif] Note If your release is not listed in the following table, find the upgrade path from your current release to a listed release in Cisco Unified Communications Manager Software Compatibility Matrix for Release 9.X and Earlier at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdfhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf. Table 15 Export Restricted Supported Cisco Unified Communications Manager Upgrades for Release 10.5(2)SU1 10.5(2)SU1 10.5.2.11900-3 Active February 24, 2015 Direct Upgrade: 10.5(2), 10.5(1)SU1a, 10.5(1)SU1, 10.5(1), 10.0(1)SU2, 10.0(1)SU1, 10.0(1), 9.1(2)SU2a, 9.1(2)SU2, 9.1(2)SU1, 9.1(2), 9.1(1a), 9.1(1), 9.0(1), 8.6(2a)SU5, 8.6(2a)SU4a, 8.6(2a)SU4, 8.6(2a)SU3, 8.6(2a)SU2, 8.6(2a)SU1, 8.6(2a), 8.6(2), 8.6(1a), 8.6(1) Supported: (Consult the Cisco Unified Communications Manager Upgrade Guide for details) 8.5.(1)SU7, 8.5.(1)SU6, 8.5(1)SU5, 8.5(1)SU4, 8.5(1)SU3, 8.5(1)SU2, 8.5(1)SU1, 8.5(1), 8.0(3a)SU3, 8.0(3a)SU2, 8.0(3a)SU1, 8.0(3a), 8.0(3), 8.0(2c)SU1, 8.0(2c), 8.0(2b), 8.0(2a), 8.0(2), 8.0(1), 7.1(5b)SU6(restricted), 7.1(5b)SU5(restricted), 7.1(5b)SU4(restricted), 7.1(5b)SU3(restricted), 7.1(5b)SU2(restricted), 7.1(5b)(restricted), 7.1(5a)(restricted), 7.1(5)SU1a(restricted), 7.1(5)SU1(restricted), 7.1(5)(restricted), 7.1(3b)SU2, 7.1(3b)SU1, 7.1(3b), 7.1(3a)SU1a, 7.1(3a)SU1, 7.1(3a), 7.1(3), 6.1(5)SU3, 6.1(5)SU2, 6.1(5)SU1, 6.1(5), 6.1(4a)SU2, 6.1(4a), 6.1(4)SU1, 6.1(4) However in the Read Me notes for 10.5.2 Su1 it states the following Version and Description This SU is a cumulative update that incorporates all of the fixes and changes from Cisco Unified Communications Manager 10.5(2) along with additional changes that are specific to this SU. Note You can only install this SU on Cisco Unified Communications Manager Release 6.1(4x), 6.1(5x), 7.1(3x), 7.1(5x), 8.0(x), 8.5(1x), 8.6(x), 9.0(x), 9.1(x), 10.0(1), 10.5(1), or 10.5(2) This SU will not install over any 10.5(2)ES’s. Upgrades from 6x, 7x, 8.x, and 9.x need to be requested via PUT (www.cisco.com/upgradehttp://www.cisco.com/upgrade) to obtain the necessary license. This SU should not be installed on a Business Edition 3000 server. I would normally always go with what is says in the compatibility matrix, however my colleague has just done an upgrade albeit in a lab from 8.5.1 direct to 10.5.2 SU1. Anyone know if he just got lucky or if that is now supported? Regards Nick ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5
PCD is a great tool for single-site installs or upgrades in a lab environment. Biggest limitation of PCD when multisites are involved, since it pushes all ISOs from the PCD server. Maybe an ability to leverage ISOs on VMWare datastores instead of from the PCD server. Dennis Heim | Emerging Technology Architect (Collaboration) World Wide Technology, Inc. | +1 314-212-1814 [twitter]https://twitter.com/CollabSensei [chat]xmpp:dennis.h...@wwt.com[Phone]tel:+13142121814[video]sip:dennis.h...@wwt.com Innovation happens on project squared -- http://www.projectsquared.comhttp://www.projectsquared.com/ Click here to join me in my Collaboration Meeting Roomhttps://wwt.webex.com/meet/dennis.heim From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Collins Sent: Monday, March 30, 2015 6:08 AM To: Haas, Neal; 'Andrew Grech'; Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 Just a note on this. I have just completed a direct Hardware 8.5 to VM 10.5 with network changes using Prime collaboration deployment. No Cop files need to be installed, No jump upgrades, No restoring from backup. Really was a simple process. If you haven’t used PCD I would strongly suggest taking a look next time you upgrade or install a new build. Regards Matthew Collins From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Haas, Neal Sent: 27 March 2015 14:41 To: 'Andrew Grech'; Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 10.5 is VM only, 8.6.1 usually was MCS hardware. To upgrade you will need to 8.6.1 upgrade to 9.1 on MCS. Then 9.1 MCS to VM, the upgrade 9.1 to 10.5(2)SU1. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net]mailto:[mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Andrew Grech Sent: Friday, March 27, 2015 7:30 AM To: Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 Supported vs the system will upgrade are two different things. On 27/03/2015 1:51 AM, Nick csv...@googlemail.commailto:csv...@googlemail.com wrote: Hi All Just checking through documentation for CUCM 10.5 for an upgrade, the compatibility guide states that a direct upgrade is from 8.6.1 onwards as shown below. Upgrade Paths for Cisco Unified Communications Manager Release 10.5(2)SU1 [http://www.cisco.com/c/dam/en/us/td/i/templates/note.gif] Note If your release is not listed in the following table, find the upgrade path from your current release to a listed release in Cisco Unified Communications Manager Software Compatibility Matrix for Release 9.X and Earlier at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdfhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf. Table 15 Export Restricted Supported Cisco Unified Communications Manager Upgrades for Release 10.5(2)SU1 10.5(2)SU1 10.5.2.11900-3 Active February 24, 2015 Direct Upgrade: 10.5(2), 10.5(1)SU1a, 10.5(1)SU1, 10.5(1), 10.0(1)SU2, 10.0(1)SU1, 10.0(1), 9.1(2)SU2a, 9.1(2)SU2, 9.1(2)SU1, 9.1(2), 9.1(1a), 9.1(1), 9.0(1), 8.6(2a)SU5, 8.6(2a)SU4a, 8.6(2a)SU4, 8.6(2a)SU3, 8.6(2a)SU2, 8.6(2a)SU1, 8.6(2a), 8.6(2), 8.6(1a), 8.6(1) Supported: (Consult the Cisco Unified Communications Manager Upgrade Guide for details) 8.5.(1)SU7, 8.5.(1)SU6, 8.5(1)SU5, 8.5(1)SU4, 8.5(1)SU3, 8.5(1)SU2, 8.5(1)SU1, 8.5(1), 8.0(3a)SU3, 8.0(3a)SU2, 8.0(3a)SU1, 8.0(3a), 8.0(3), 8.0(2c)SU1, 8.0(2c), 8.0(2b), 8.0(2a), 8.0(2), 8.0(1), 7.1(5b)SU6(restricted), 7.1(5b)SU5(restricted), 7.1(5b)SU4(restricted), 7.1(5b)SU3(restricted), 7.1(5b)SU2(restricted), 7.1(5b)(restricted), 7.1(5a)(restricted), 7.1(5)SU1a(restricted), 7.1(5)SU1(restricted), 7.1(5)(restricted), 7.1(3b)SU2, 7.1(3b)SU1, 7.1(3b), 7.1(3a)SU1a, 7.1(3a)SU1, 7.1(3a), 7.1(3), 6.1(5)SU3, 6.1(5)SU2, 6.1(5)SU1, 6.1(5), 6.1(4a)SU2, 6.1(4a), 6.1(4)SU1, 6.1(4) However in the Read Me notes for 10.5.2 Su1 it states the following Version and Description This SU is a cumulative update that incorporates all of the fixes and changes from Cisco Unified Communications Manager 10.5(2) along with additional changes that are specific to this SU. Note You can only install this SU on Cisco Unified Communications Manager Release 6.1(4x), 6.1(5x), 7.1(3x), 7.1(5x), 8.0(x), 8.5(1x), 8.6(x), 9.0(x), 9.1(x), 10.0(1), 10.5(1), or 10.5(2) This SU will not install over any 10.5(2)ES’s. Upgrades from 6x, 7x, 8.x, and 9.x need to be requested via PUT (www.cisco.com/upgradehttp://www.cisco.com/upgrade) to obtain the necessary license. This SU should not be installed on a Business Edition 3000 server. I would normally always go with what is says in the compatibility matrix, however my colleague has just done an upgrade albeit in a lab from 8.5.1 direct to 10.5.2 SU1. Anyone know if he just got lucky or if that is now
Re: [cisco-voip] ParkingLotD and SNR | Leaked Calls on StationD
Folks: Wrapping up on this thread. BU created three new defects for this issue: CSCut60329 Misconfigured Mobile Connect-SNR causes call leak in StationD CSCut60376 Misconfigured Mobile Connect-SNR causes call leak in StationD part2 CSCut60641 Race condition at LBM Interface between LBM res and Cc signals Some more detail on this issue in my previous messages. - Dan From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Daniel Pagan Sent: Tuesday, January 13, 2015 12:10 PM To: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] ParkingLotD and SNR | Leaked Calls on StationD I set this up in a lab and it looks like the issue can be recreated in CUCM 10.x as well... 1. Enable and setup SNR for a user 2. Configure the Remote Destination to an invalid number - force DA for SNRD to fail. 3. Configure the Remote Destination for User Control voicemail policy 4. Call the user's DN x number of times, where x equals your busy trigger value. Can't seem to find a matching, publicly available defect for this so I opened a TAC case. The problem cannot be recreated when the Remote Destination's voicemail policy is Timer Control instead of User Control, and I fail to see ParkingLotD or ParkingLotCdpc when I'm not using User Control so it must be related. The original call sends CcSetup to SNRD which results in a DA request. Although the request fails, we still invoke ParkingLotD/Cdpc and perform another DA request but to the user's DN instead of the Remote Destination. This seems to create another set of CIs and extends another CcSetup to StationD. Run this call flow a few times till the busy trigger is hit and the user-facing symptoms are: 1. Inbound calls route immediately to VM since the busy trigger is reached 2. Potentially user sees Error Pass Limit if Max Calls are reached - user cannot activate the line or place a call. Resetting the phone associated to the StationD process leaking the call appears to be a workaround. Permanent solution is correct the Remote Destination so DA is successful or set the voicemail policy to Timer Control. - Dan From: Daniel Pagan Sent: Tuesday, January 13, 2015 11:53 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: ParkingLotD and SNR | Leaked Calls on StationD Folks: Hoping someone can tell me if and how ParkingLotD and ParkingLotCdpc are related to outbound SNR calls. I'm looking at an SNR call and in SDL traces I'm seeing DA for CellProxy followed by a InitiateCallWithFeatureReq from Cc to ParkingLotD. I'm wondering what this event is for because I suspect it's related to a series of stuck/stale CI's. Both processes seem to be related to SNR when User Control is enabled at the Remote Destination. I'm familiar with CSCub55072 and it doesn't appear to be related. There's an issue where calls seem to be leaking in the following call flow: 1. Inbound call to DN over SIP trunk 2. DN associated to Remote Destination 3. CcSetup to the associated SNRD results in a rejection due to the remote destination failing on DA - the remote destination itself was configured incorrectly. 4. Even though DA failed for SNRD, we have a 2nd successful DA to the called DN which appears to be related to ParkingLotCdpc. StationD receives this 2nd CcSetup while stating it's a VMA call. The user answers the inbound call and eventually disconnects. Later, another call arrives to his DN, LineControl reports ZERO active calls, but the StationD process reports ONE active call. Later, StationD will report TWO active calls while LineControl accurately reports ZERO. I'm familiar with CSCub55072 and it doesn't appear to be related. Should we expect to see ParkingLotD and ParkingLotCdpc involved when DA fails to the remote destination? I'm setting this up in a lab environment now and fairly certain the call shouldn't extend this far when SNRD's DA fails, causing a 2nd DA to the called DN for no reason, which might explain the call leakage to StationD since CCM is sending it a 2nd VMA call for a failed SNR. - Dan ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Sip design question
I have a pair of cubes on 4000 series ISRs. I want to do cube-ha on the ccm facing side and the itsp facing side. 1.) Am I better off just doing HSRP on both sides (which is 70% of cube-ha anyway) or is it practical to do the connected call failover portion? 2.) If I include the connected call failover, which side would I do that one, 1 or both (ccm facing side or itsp facing side)? Thanks, Ryan___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse
Hi Abhiram, It is a fresh install. Yes, before the Finesse activation, the demo licenses were activated , could create all CSQ structure , applications upload prompts etc. Em seg, 30 de mar de 2015 às 06:16, Abhiram Kramadhati (akramadh) akram...@cisco.com escreveu: Hi Claiton, Was this an upgrade or a fresh install of the UCCX 10.6? Also, did you confirm before the Finesse activation that the licenses did show up? Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Claiton Campos claitoncam...@gmail.com Date: Monday, 30 March 2015 2:36 am To: cisco-voip@puck.nether.net cisco-voip@puck.nether.net Subject: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse Hello, After installing UCCX 10.6 with demo licenses did the activation of Finesse and restarted the server to execute the configuration. But when I logged in UCCX server I came up with the following message: cisco unified ccx license package is none . Someone had a problem like this? Because of this I can not perform any configuration in UCCX . I've tried reinstalling the licenses but a message appears saying that this license doubled. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX and CUIC
That is a bug you are hitting I believe. CSCup16883. There is a workaround of running an SQL command to grant users correct perms, but it doesn't stick: Identify users: run sql select * from Cuic_data:cuicuser Set user with admin perms: run sql update cuic_data:cuicuser set cuicroles ='127' where id=' () Then restart the CUIC services. You need to update to SU1 or 10.6 for Fix. Matthew G. Loraditch - CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 [Email_Sig_Template_H_shortcopy_UPDATED] Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Michele Russo (AM) Sent: Monday, March 30, 2015 10:55 AM To: cisco-voip@puck.nether.net Cc: Jeremy Rogers (AM) Subject: [cisco-voip] UCCX and CUIC All, Question - hopefully an easy one. We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing. When I try to add a user to the Historical Reporting Capability View I get the below pop up message. Also in CUIC I can log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages? I am hoping I just missed a step along the way. [cid:image004.png@01D06ADB.39769840] Secondly - In RTMT I see two applications that are not resetting the statistics at the end of the night. So the numbers are just cumulative from the go live date. I am curious why this is only happening for 2 apps and not the rest. Thoughts?? Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.commailto:michele.ru...@dimensiondata.com ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] UCCX and CUIC
All, Question - hopefully an easy one. We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing. When I try to add a user to the Historical Reporting Capability View I get the below pop up message. Also in CUIC I can log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages? I am hoping I just missed a step along the way. [cid:image001.png@01D06AD6.DAA73080] Secondly - In RTMT I see two applications that are not resetting the statistics at the end of the night. So the numbers are just cumulative from the go live date. I am curious why this is only happening for 2 apps and not the rest. Thoughts?? Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Hardware for UC
What hardware is everyone using to upgrade there UC enviroment to? We have UCS Blades with netapp storage, but have had some limitations on IO (prior to the upgraded controllers) that I'm a little concerned about. I like the idea of vmotion. But I'm thinking if it's my back side on the line with my UC environment, Maybe the rack mount UCS might be a better bet? We (UC Team) have also been thinking about the UCS mini with storage blade. What our others doing? What is Cisco suggesting these days? Thanks Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUBE and LTI for MTPs
Oooo, good question Brian. It's my understanding that in order for the below specific call flow to work, an MTP is required for DTMF inter-working of inband to out-of-band. PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB Is that not the case? On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote: What are you trying to accomplish with the MTP that can't already be accomplished with media flow-through and dtmf-relay? On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: All, I know the name itself, LTI, includes the word transcoding, but I'm just double checking that this will or will not work for registering an MTP on the CUBE. All roads are leading me to the answer, but it just seems like a huge miss on Cisco's part to not allow us to register MTPs as well as XCODE via the LTI method. This works for me: dspfarm profile 1 transcode codec g711ulaw codec g729ar8 max sessions 1 assoc app cube no shut ! This does not work for me (it hangs on associating to cube app): dapfarm profile 2 mtp codec g711ulaw max sessions software 1 assoc app cube no shut ! I have the required dspfarm and mode border-element commands, and rebooted after as well. Seems like with the standard requirement of rfc2833 on SIP trunks to the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a large role in the success of SIP trunking for customers, and yet I cannot even register them locally with the LTI. I do have a fallback plan, so I'm not stuck. I'm just looking for the optimal design scenario. In my order of preference I would like to go: 1. LTI 2. SCCP via Telephony Service 3. SCCP via CUCM Would you rank them differently? Thanks for your input in advance. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] CUBE and LTI for MTPs
All, I know the name itself, LTI, includes the word transcoding, but I'm just double checking that this will or will not work for registering an MTP on the CUBE. All roads are leading me to the answer, but it just seems like a huge miss on Cisco's part to not allow us to register MTPs as well as XCODE via the LTI method. This works for me: dspfarm profile 1 transcode codec g711ulaw codec g729ar8 max sessions 1 assoc app cube no shut ! This does not work for me (it hangs on associating to cube app): dapfarm profile 2 mtp codec g711ulaw max sessions software 1 assoc app cube no shut ! I have the required dspfarm and mode border-element commands, and rebooted after as well. Seems like with the standard requirement of rfc2833 on SIP trunks to the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a large role in the success of SIP trunking for customers, and yet I cannot even register them locally with the LTI. I do have a fallback plan, so I'm not stuck. I'm just looking for the optimal design scenario. In my order of preference I would like to go: 1. LTI 2. SCCP via Telephony Service 3. SCCP via CUCM Would you rank them differently? Thanks for your input in advance. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUBE and LTI for MTPs
What are you trying to accomplish with the MTP that can't already be accomplished with media flow-through and dtmf-relay? On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: All, I know the name itself, LTI, includes the word transcoding, but I'm just double checking that this will or will not work for registering an MTP on the CUBE. All roads are leading me to the answer, but it just seems like a huge miss on Cisco's part to not allow us to register MTPs as well as XCODE via the LTI method. This works for me: dspfarm profile 1 transcode codec g711ulaw codec g729ar8 max sessions 1 assoc app cube no shut ! This does not work for me (it hangs on associating to cube app): dapfarm profile 2 mtp codec g711ulaw max sessions software 1 assoc app cube no shut ! I have the required dspfarm and mode border-element commands, and rebooted after as well. Seems like with the standard requirement of rfc2833 on SIP trunks to the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a large role in the success of SIP trunking for customers, and yet I cannot even register them locally with the LTI. I do have a fallback plan, so I'm not stuck. I'm just looking for the optimal design scenario. In my order of preference I would like to go: 1. LTI 2. SCCP via Telephony Service 3. SCCP via CUCM Would you rank them differently? Thanks for your input in advance. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUBE and LTI for MTPs
dtmf-relay I believe should handle that find for you without the MTP. On Mon, Mar 30, 2015 at 1:21 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: Oooo, good question Brian. It's my understanding that in order for the below specific call flow to work, an MTP is required for DTMF inter-working of inband to out-of-band. PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB Is that not the case? On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote: What are you trying to accomplish with the MTP that can't already be accomplished with media flow-through and dtmf-relay? On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: All, I know the name itself, LTI, includes the word transcoding, but I'm just double checking that this will or will not work for registering an MTP on the CUBE. All roads are leading me to the answer, but it just seems like a huge miss on Cisco's part to not allow us to register MTPs as well as XCODE via the LTI method. This works for me: dspfarm profile 1 transcode codec g711ulaw codec g729ar8 max sessions 1 assoc app cube no shut ! This does not work for me (it hangs on associating to cube app): dapfarm profile 2 mtp codec g711ulaw max sessions software 1 assoc app cube no shut ! I have the required dspfarm and mode border-element commands, and rebooted after as well. Seems like with the standard requirement of rfc2833 on SIP trunks to the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a large role in the success of SIP trunking for customers, and yet I cannot even register them locally with the LTI. I do have a fallback plan, so I'm not stuck. I'm just looking for the optimal design scenario. In my order of preference I would like to go: 1. LTI 2. SCCP via Telephony Service 3. SCCP via CUCM Would you rank them differently? Thanks for your input in advance. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] OT: 911 App for mobile phones...
Interesting. http://mic.com/articles/114046/you-probably-didn-t-know-calling-911-is-a-problem-but-it-is-these-guys-are-fixing-it --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUBE and LTI for MTPs
Ok, time to take a step back and appreciate the situation I just found myself in. You were absolutely correct. I lab'd this up just now and my mouth is a gape. I've been doing and teaching the MTP method for UCCX for like 4 years now, and not once have I ever had anyone correct me. Not in the countless conversations I've had, TAC cases, etc. It's like I've been in the Truman show and everyone knew but me, but didn't want to tell me. This is what it looked like when I had RTP-NTE on both ITSP and CUCM facing DP's. Note the 10.U.C.M address is because the MTP is software on CUCM. CUBE#sh voip rtp conn | in 10\. 2 20591 20590 1643430492 10.U.B.E 10.U.C.M CUBE#sh call active voice | in Dtmf tx_DtmfRelay=rtp-nte tx_DtmfRelay=rtp-nte I changed my CUCM facing DP's to sip-kpml and then it changes to this. Note the change to 10.C.C.X because no MTP is needed. And I pushed buttons to validate, and it worked. CUBE#sh voip rtp conn | in 10\. 2 20579 20578 1643026404 10.U.B.E 10.C.C.X CUBE#sh call active voice | in Dtmf tx_DtmfRelay=rtp-nte tx_DtmfRelay=sip-kpml Damn. I'm happy I posted the question, even though it wasn't the answer I was expecting. Thanks Brian, I owe you a beer. On Mon, Mar 30, 2015 at 1:29 PM Brian Meade bmead...@vt.edu wrote: dtmf-relay I believe should handle that find for you without the MTP. On Mon, Mar 30, 2015 at 1:21 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: Oooo, good question Brian. It's my understanding that in order for the below specific call flow to work, an MTP is required for DTMF inter-working of inband to out-of-band. PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB Is that not the case? On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote: What are you trying to accomplish with the MTP that can't already be accomplished with media flow-through and dtmf-relay? On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: All, I know the name itself, LTI, includes the word transcoding, but I'm just double checking that this will or will not work for registering an MTP on the CUBE. All roads are leading me to the answer, but it just seems like a huge miss on Cisco's part to not allow us to register MTPs as well as XCODE via the LTI method. This works for me: dspfarm profile 1 transcode codec g711ulaw codec g729ar8 max sessions 1 assoc app cube no shut ! This does not work for me (it hangs on associating to cube app): dapfarm profile 2 mtp codec g711ulaw max sessions software 1 assoc app cube no shut ! I have the required dspfarm and mode border-element commands, and rebooted after as well. Seems like with the standard requirement of rfc2833 on SIP trunks to the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a large role in the success of SIP trunking for customers, and yet I cannot even register them locally with the LTI. I do have a fallback plan, so I'm not stuck. I'm just looking for the optimal design scenario. In my order of preference I would like to go: 1. LTI 2. SCCP via Telephony Service 3. SCCP via CUCM Would you rank them differently? Thanks for your input in advance. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUBE and LTI for MTPs
This chart has all the interoperability that can be handled by dtmf-relay natively on CUBE- http://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/dtmf-relay.html#concept_264617919921874995299551391601561 Brian On Mon, Mar 30, 2015 at 2:29 PM, Brian Meade bmead...@vt.edu wrote: dtmf-relay I believe should handle that find for you without the MTP. On Mon, Mar 30, 2015 at 1:21 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: Oooo, good question Brian. It's my understanding that in order for the below specific call flow to work, an MTP is required for DTMF inter-working of inband to out-of-band. PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB Is that not the case? On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote: What are you trying to accomplish with the MTP that can't already be accomplished with media flow-through and dtmf-relay? On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: All, I know the name itself, LTI, includes the word transcoding, but I'm just double checking that this will or will not work for registering an MTP on the CUBE. All roads are leading me to the answer, but it just seems like a huge miss on Cisco's part to not allow us to register MTPs as well as XCODE via the LTI method. This works for me: dspfarm profile 1 transcode codec g711ulaw codec g729ar8 max sessions 1 assoc app cube no shut ! This does not work for me (it hangs on associating to cube app): dapfarm profile 2 mtp codec g711ulaw max sessions software 1 assoc app cube no shut ! I have the required dspfarm and mode border-element commands, and rebooted after as well. Seems like with the standard requirement of rfc2833 on SIP trunks to the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a large role in the success of SIP trunking for customers, and yet I cannot even register them locally with the LTI. I do have a fallback plan, so I'm not stuck. I'm just looking for the optimal design scenario. In my order of preference I would like to go: 1. LTI 2. SCCP via Telephony Service 3. SCCP via CUCM Would you rank them differently? Thanks for your input in advance. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] OT: 911 App for mobile phones...
Just an FYI, there may be some NSFW content on that page . . . thankfully no one from HR was walking by when I scrolled down and saw the breateses ☺ Rob From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, March 30, 2015 3:12 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] OT: 911 App for mobile phones... Interesting. http://mic.com/articles/114046/you-probably-didn-t-know-calling-911-is-a-problem-but-it-is-these-guys-are-fixing-it --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUBE and LTI for MTPs
According to the table in that document, what I just did is not supported. Great! On Mon, Mar 30, 2015 at 1:52 PM Anthony Holloway avholloway+cisco-v...@gmail.com wrote: Ok, time to take a step back and appreciate the situation I just found myself in. You were absolutely correct. I lab'd this up just now and my mouth is a gape. I've been doing and teaching the MTP method for UCCX for like 4 years now, and not once have I ever had anyone correct me. Not in the countless conversations I've had, TAC cases, etc. It's like I've been in the Truman show and everyone knew but me, but didn't want to tell me. This is what it looked like when I had RTP-NTE on both ITSP and CUCM facing DP's. Note the 10.U.C.M address is because the MTP is software on CUCM. CUBE#sh voip rtp conn | in 10\. 2 20591 20590 1643430492 10.U.B.E 10.U.C.M CUBE#sh call active voice | in Dtmf tx_DtmfRelay=rtp-nte tx_DtmfRelay=rtp-nte I changed my CUCM facing DP's to sip-kpml and then it changes to this. Note the change to 10.C.C.X because no MTP is needed. And I pushed buttons to validate, and it worked. CUBE#sh voip rtp conn | in 10\. 2 20579 20578 1643026404 10.U.B.E 10.C.C.X CUBE#sh call active voice | in Dtmf tx_DtmfRelay=rtp-nte tx_DtmfRelay=sip-kpml Damn. I'm happy I posted the question, even though it wasn't the answer I was expecting. Thanks Brian, I owe you a beer. On Mon, Mar 30, 2015 at 1:29 PM Brian Meade bmead...@vt.edu wrote: dtmf-relay I believe should handle that find for you without the MTP. On Mon, Mar 30, 2015 at 1:21 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: Oooo, good question Brian. It's my understanding that in order for the below specific call flow to work, an MTP is required for DTMF inter-working of inband to out-of-band. PSTN Caller Pushes DTMF --- ITSP Delivers RFC2833 --- CUBE Delivers OOB --- CUCM Devlier OOB --- UCCX CTI Port Receives OOB Is that not the case? On Mon, Mar 30, 2015 at 12:01 PM Brian Meade bmead...@vt.edu wrote: What are you trying to accomplish with the MTP that can't already be accomplished with media flow-through and dtmf-relay? On Mon, Mar 30, 2015 at 12:38 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: All, I know the name itself, LTI, includes the word transcoding, but I'm just double checking that this will or will not work for registering an MTP on the CUBE. All roads are leading me to the answer, but it just seems like a huge miss on Cisco's part to not allow us to register MTPs as well as XCODE via the LTI method. This works for me: dspfarm profile 1 transcode codec g711ulaw codec g729ar8 max sessions 1 assoc app cube no shut ! This does not work for me (it hangs on associating to cube app): dapfarm profile 2 mtp codec g711ulaw max sessions software 1 assoc app cube no shut ! I have the required dspfarm and mode border-element commands, and rebooted after as well. Seems like with the standard requirement of rfc2833 on SIP trunks to the ITPS, and CTI apps in the network (I'm looking at you UCCX), MTPs play a large role in the success of SIP trunking for customers, and yet I cannot even register them locally with the LTI. I do have a fallback plan, so I'm not stuck. I'm just looking for the optimal design scenario. In my order of preference I would like to go: 1. LTI 2. SCCP via Telephony Service 3. SCCP via CUCM Would you rank them differently? Thanks for your input in advance. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] OT: 911 App for mobile phones...
omg. my apologies. i just noticed that the page scrolls into other stories. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Rob Dawson rdaw...@force3.com To: Lelio Fulgenzi le...@uoguelph.ca, cisco-voip@puck.nether.net Sent: Monday, March 30, 2015 3:51:26 PM Subject: RE: [cisco-voip] OT: 911 App for mobile phones... Just an FYI, there may be some NSFW content on that page . . . thankfully no one from HR was walking by when I scrolled down and saw the breateses J Rob From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, March 30, 2015 3:12 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] OT: 911 App for mobile phones... Interesting. http://mic.com/articles/114046/you-probably-didn-t-know-calling-911-is-a-problem-but-it-is-these-guys-are-fixing-it --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] SRST
It's been a while, but last time I looked (and this is how our SRST routers are configured) you have to use COR lists. It was confusing at first when I started reading them, but I just looked at them as search spaces and partitions. The whole subset matching diagram confused me too. :) --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: norm nicholson norm.nichol...@kitchener.ca To: cisco-voip@puck.nether.net Sent: Monday, March 30, 2015 4:21:06 PM Subject: [cisco-voip] SRST Are there ways to restrict phones or DN’s from calling out when one of our remote 2900’s is in SRST mode. We have a PSTN that we route 911 and 9911 calls to provide ANI and ALI but I am assuming anyone can seize that line by dialing 9 while we are in SRST mode . Thanks Norm Nicholson Telecom Analyst City of Kitchener (519) 741-2200 x 7000 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Temp Fail since upgrade
Lisa, SIP or TDM/PRI? Have you gandered into RTMT and taken a look at any active / recent alerts? Thanks, Ryan Original Message From: Lisa Notarianni lisa.notaria...@scranton.edu Sent: Monday, March 30, 2015 04:48 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Temp Fail since upgrade !-- /* Font Definitions */ @font-face {font-family:Cambria Math; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal{margin:0in;margin-bottom:.0001pt; font-size:12.0pt; font-family:Times New Roman,serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph {mso-style-priority:34; margin-top:0in; margin-right:0in; margin-bottom:0in; margin-left:.5in; margin-bottom:.0001pt; font-size:12.0pt; font-family:Times New Roman,serif;} span.EmailStyle17 {mso-style-type:personal-reply; font-family:Calibri,sans-serif; color:#1F497D;} .MsoChpDefault {mso-style-type:export-only;font-family:Calibri,sans-serif;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.WordSection1 {page:WordSection1;} /* List Definitions */ @list l0 {mso-list-id:976649086; mso-list-type:hybrid; mso-list-template-ids:-1355784104 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;} @list l0:level1 {mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in;} @list l0:level2{mso-level-number-format:alpha-lower; mso-level-tab-stop:none;mso-level-number-position:left; text-indent:-.25in;} @list l0:level3{mso-level-number-format:roman-lower; mso-level-tab-stop:none;mso-level-number-position:right; text-indent:-9.0pt;} @list l0:level4{mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in;} @list l0:level5 {mso-level-number-format:alpha-lower; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in;} @list l0:level6 {mso-level-number-format:roman-lower; mso-level-tab-stop:none; mso-level-number-position:right;text-indent:-9.0pt;} @list l0:level7 {mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in;} @list l0:level8{mso-level-number-format:alpha-lower; mso-level-tab-stop:none;mso-level-number-position:left; text-indent:-.25in;} @list l0:level9{mso-level-number-format:roman-lower; mso-level-tab-stop:none;mso-level-number-position:right; text-indent:-9.0pt;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} -- A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 10.5.1. We have experienced 2 intermittent outbound calling issues: 1. “Temp Fail” shows on phone display and only option on phone button is “End Call” 2. Outbound callers dial a number and hear nothing but notice the phone display says “Connected”. Caller cannot hear anything. Person they called cannot hear anything. ***These issues are only intermittent.*** We had no issues before the upgrade. Is anyone experiencing the similar issues? Thank you in advance.  ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse
Interesting. Could you grab the MCVD logs from the time of the demo license activation and the finesse activation when it got invalidated? Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Claiton Campos claitoncam...@gmail.commailto:claitoncam...@gmail.com Date: Monday, 30 March 2015 10:52 pm To: akramadh akram...@cisco.commailto:akram...@cisco.com, cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse Hi Abhiram, It is a fresh install. Yes, before the Finesse activation, the demo licenses were activated , could create all CSQ structure , applications upload prompts etc. Em seg, 30 de mar de 2015 às 06:16, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com escreveu: Hi Claiton, Was this an upgrade or a fresh install of the UCCX 10.6? Also, did you confirm before the Finesse activation that the licenses did show up? Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Claiton Campos claitoncam...@gmail.commailto:claitoncam...@gmail.com Date: Monday, 30 March 2015 2:36 am To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse Hello, After installing UCCX 10.6 with demo licenses did the activation of Finesse and restarted the server to execute the configuration. But when I logged in UCCX server I came up with the following message: cisco unified ccx license package is none . Someone had a problem like this? Because of this I can not perform any configuration in UCCX . I've tried reinstalling the licenses but a message appears saying that this license doubled. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Temp Fail since upgrade
A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 10.5.1. We have experienced 2 intermittent outbound calling issues: 1. “Temp Fail” shows on phone display and only option on phone button is “End Call” 2. Outbound callers dial a number and hear nothing but notice the phone display says “Connected”. Caller cannot hear anything. Person they called cannot hear anything. ***These issues are only intermittent.*** We had no issues before the upgrade. Is anyone experiencing the similar issues? Thank you in advance. [LNsignatureFile] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Temp Fail since upgrade
2 PRIs one each Communication Media Module– MGCP gateways. 2 Call Managers set up as redundant. Cisco TAC looked at RTMT with me today. They want us to set up packet captures and try to duplicate the problem tomorrow. I am just wondering if this is an upgrade issue that anyone else may be experiencing since we had no problems before the upgrade. From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Monday, March 30, 2015 4:52 PM To: Lisa Notarianni; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Temp Fail since upgrade Lisa, SIP or TDM/PRI? Have you gandered into RTMT and taken a look at any active / recent alerts? Thanks, Ryan Original Message From: Lisa Notarianni lisa.notaria...@scranton.edumailto:lisa.notaria...@scranton.edu Sent: Monday, March 30, 2015 04:48 PM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Temp Fail since upgrade A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 10.5.1. We have experienced 2 intermittent outbound calling issues: 1. “Temp Fail” shows on phone display and only option on phone button is “End Call” 2. Outbound callers dial a number and hear nothing but notice the phone display says “Connected”. Caller cannot hear anything. Person they called cannot hear anything. ***These issues are only intermittent.*** We had no issues before the upgrade. Is anyone experiencing the similar issues? Thank you in advance. [LNsignatureFile] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Temp Fail since upgrade
Do you have any SDL Links going out of services? Are you clustering over a WAN? Temp Fail could be the result of two devices registered to different nodes on an active call when the SDL Link (tcp 8002) between those nodes goes down. file view activelog syslog/CiscoSyslog HTH, — Adam From: Lisa Notarianni lisa.notaria...@scranton.edumailto:lisa.notaria...@scranton.edu Date: Monday, March 30, 2015 at 4:48 PM To: Cisco List cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Temp Fail since upgrade A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 10.5.1. We have experienced 2 intermittent outbound calling issues: 1. “Temp Fail” shows on phone display and only option on phone button is “End Call” 2. Outbound callers dial a number and hear nothing but notice the phone display says “Connected”. Caller cannot hear anything. Person they called cannot hear anything. ***These issues are only intermittent.*** We had no issues before the upgrade. Is anyone experiencing the similar issues? Thank you in advance. [LNsignatureFile] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Temp Fail since upgrade
Are the mgcp gateways on a supported IOS for 10.5? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lisa Notarianni Sent: Monday, March 30, 2015 5:02 PM To: Ryan Huff; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Temp Fail since upgrade 2 PRIs one each Communication Media Module– MGCP gateways. 2 Call Managers set up as redundant. Cisco TAC looked at RTMT with me today. They want us to set up packet captures and try to duplicate the problem tomorrow. I am just wondering if this is an upgrade issue that anyone else may be experiencing since we had no problems before the upgrade. From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Monday, March 30, 2015 4:52 PM To: Lisa Notarianni; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Temp Fail since upgrade Lisa, SIP or TDM/PRI? Have you gandered into RTMT and taken a look at any active / recent alerts? Thanks, Ryan Original Message From: Lisa Notarianni lisa.notaria...@scranton.edumailto:lisa.notaria...@scranton.edu Sent: Monday, March 30, 2015 04:48 PM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Temp Fail since upgrade A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 10.5.1. We have experienced 2 intermittent outbound calling issues: 1. “Temp Fail” shows on phone display and only option on phone button is “End Call” 2. Outbound callers dial a number and hear nothing but notice the phone display says “Connected”. Caller cannot hear anything. Person they called cannot hear anything. ***These issues are only intermittent.*** We had no issues before the upgrade. Is anyone experiencing the similar issues? Thank you in advance. [LNsignatureFile] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] SRST
Indeed. You can assign incoming COR lists to ranges of DNs (priviledge assignment) and outgoing COR lists to dial-peers (priviledge checking). call-manager-fallback cor incoming emergencyOnly 1 1000 - 1100 or something like that. -Carlos Lelio Fulgenzi @ 30/03/2015 17:29 -0300 dixit: It's been a while, but last time I looked (and this is how our SRST routers are configured) you have to use COR lists. It was confusing at first when I started reading them, but I just looked at them as search spaces and partitions. The whole subset matching diagram confused me too. :) --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 *From: *norm nicholson norm.nichol...@kitchener.ca *To: *cisco-voip@puck.nether.net *Sent: *Monday, March 30, 2015 4:21:06 PM *Subject: *[cisco-voip] SRST Are there ways to restrict phones or DN’s from calling out when one of our remote 2900’s is in SRST mode. We have a PSTN that we route 911 and 9911 calls to provide ANI and ALI but I am assuming anyone can seize that line by dialing 9 while we are in SRST mode . Thanks *Norm Nicholson* *Telecom Analyst* *City of Kitchener* *(519) 741-2200 x 7000* ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- Carlos G Mendioroz t...@huapi.ba.ar LW7 EQI Argentina ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Temp Fail since upgrade
I'm not aware of any known caveats of that nature regarding that upgrade path. Any recent network changes between ccm and the gateways since the upgrade? I have seen situations with MGCP where the ccm side of the gateway config had to be rebuilt after a CCM upgrade. Are you running an ED code version on the gateway? Check for caveats in your gateway code version with ccm 10.5.1 Have you restarted the MGCP process on the gateways (inside a maintenance window)? In a more drastic approach, you could try and reintegrate the gateways as h.323 and see if the issue persists. Thanks, Ryan Original Message From: Lisa Notarianni lisa.notaria...@scranton.edu Sent: Monday, March 30, 2015 05:01 PM To: Ryan Huff ryanh...@outlook.com,cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Temp Fail since upgrade 2 PRIs one each Communication Media Module– MGCP gateways. 2 Call Managers set up as redundant. Cisco TAC looked at RTMT with me today. They want us to set up packet captures and try to duplicate the problem tomorrow. I am just wondering if this is an upgrade issue that anyone else may be experiencing since we had no problems before the upgrade. From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Monday, March 30, 2015 4:52 PM To: Lisa Notarianni; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Temp Fail since upgrade Lisa, SIP or TDM/PRI? Have you gandered into RTMT and taken a look at any active / recent alerts? Thanks, Ryan Original Message From: Lisa Notarianni lisa.notaria...@scranton.edumailto:lisa.notaria...@scranton.edu Sent: Monday, March 30, 2015 04:48 PM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Temp Fail since upgrade A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 10.5.1. We have experienced 2 intermittent outbound calling issues: 1. “Temp Fail” shows on phone display and only option on phone button is “End Call” 2. Outbound callers dial a number and hear nothing but notice the phone display says “Connected”. Caller cannot hear anything. Person they called cannot hear anything. ***These issues are only intermittent.*** We had no issues before the upgrade. Is anyone experiencing the similar issues? Thank you in advance. [LNsignatureFile] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUBE High Availability Configuration Question
In CUBE HA the sccp subsystem is in a standby mode on the backup router. I had the same thought as you at first trying to use the extra DSPs in the standby. The sccp system needs to be bound to the inside interface and the DSP profiles need to use the same names on both routers. On Mar 26, 2015 9:57 AM, Steve Siltman steve.silt...@assurant.com wrote: In a CUBE HA configuration, would it be wise to use a different local router for DSPFarm Profiles? I would like to know what others are doing. It looks like I need a loopback address on each of the CUBEs so that Call Manager can talk to them directly without using the virtual ip interface. Otherwise the SCCP Media Resources will only register with Call Manager on the active side. I'm going to test this but was wondering if the calls will fail over successfully between the CUBEs if using an MTP from another local router? Also wondering if putting CFB's on the CUBEs using loopbacks is possible. Knowing that conference calls will drop during a cube failure. My problem is that I don't have extra hardware DSP's on other routers but can find a router for software mtp profiles. Anyone else playing with this? Thanks, Steve ** This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Hardware for UC
I can tell you it is a lot easier to get through A2Q when you aren’t dealing with network attached storage. The costs will be higher for a ucs C series chassis because it is an all in one server unlike the blades. I prefer UCS-C series typically because I don’t have to depend on a network team that might or might not know what they are doing. On the other hand if you already have a SAN setup and running the old environment it could be more cost effective to upgrade that than put in a new C series setup. In the B environments I have worked with I usually have a lot more communication going on between the various teams that support it as in many cases the network storage is used for all kinds of things within an environment. This can go either way ultimately it is about requirements. Thank you, Brian From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Scott Voll Sent: Monday, March 30, 2015 11:43 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Hardware for UC What hardware is everyone using to upgrade there UC enviroment to? We have UCS Blades with netapp storage, but have had some limitations on IO (prior to the upgraded controllers) that I'm a little concerned about. I like the idea of vmotion. But I'm thinking if it's my back side on the line with my UC environment, Maybe the rack mount UCS might be a better bet? We (UC Team) have also been thinking about the UCS mini with storage blade. What our others doing? What is Cisco suggesting these days? Thanks Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Anyone has experience with captions for the Hearing Impaired / Hard of Hearing (HoH)
We are about to deploy Cisco IP phones for one of our remote offices and they are asking that we provide some type of caption or any other type of service for a staff member that is hearing impair/hard of hearing. It seems like there are few companies that can provide these services, NexTalk, ClearCaptions and/or AcccesaPhone. Anyone has experience with any of these. Appreciate any help or input you can provide. Regards, Edgardo (Ed) Perez Assistant Director Network Services Southwest Research Institute, Information Technology Center, 6220 Culebra Rd., P.O. Drawer 28510, San Antonio, TX 78228-0510 voice: (210) 522-2880, fax: (210) 522-3424 e-mail: edgardo.pe...@swri.orgmailto:edgardo.pe...@swri.org ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Hardware for UC
I'm going to be suggesting rack mount C series to my manager at this time, for a number of reasons. We have two data centres, so I have to split the equipment over two locations. Putting a full fledged B series solution would be cost prohibitive. Plus, I like that the C series has local storage. At the last CiscoLive I heard quite a few issues getting remote storage working properly and keeping it working properly. The calculations they presented to ensure it would work was like a first year calculus class. What I was hoping was that the UCSExpress module would be TRC approved at some point so we could run a few of those, but after finding out about how each server in the cluster has to be the same specs (still not sure why) not sure if that will fly in our environment. Lelio P.S. I'm not sure vMotion is fully supported within UC on UCS. I've read a few things on the list that seem to point to shutdown/copy/move only. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Scott Voll svoll.v...@gmail.com To: cisco-voip@puck.nether.net Sent: Monday, March 30, 2015 11:42:49 AM Subject: [cisco-voip] Hardware for UC What hardware is everyone using to upgrade there UC enviroment to? We have UCS Blades with netapp storage, but have had some limitations on IO (prior to the upgraded controllers) that I'm a little concerned about. I like the idea of vmotion. But I'm thinking if it's my back side on the line with my UC environment, Maybe the rack mount UCS might be a better bet? We (UC Team) have also been thinking about the UCS mini with storage blade. What our others doing? What is Cisco suggesting these days? Thanks Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Hardware for UC
C series with local storage is definitely the most popular for UC. If you still want enterprise storage features, Nutanix has a nice solution for utilizing your local storage- http://urns.com/blog/2014/12/nutanix-and-uc-part-1-introduction-and-overview/ On Mon, Mar 30, 2015 at 11:42 AM, Scott Voll svoll.v...@gmail.com wrote: What hardware is everyone using to upgrade there UC enviroment to? We have UCS Blades with netapp storage, but have had some limitations on IO (prior to the upgraded controllers) that I'm a little concerned about. I like the idea of vmotion. But I'm thinking if it's my back side on the line with my UC environment, Maybe the rack mount UCS might be a better bet? We (UC Team) have also been thinking about the UCS mini with storage blade. What our others doing? What is Cisco suggesting these days? Thanks Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip