All, Question - hopefully an easy one. We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing. When I try to add a user to the Historical Reporting Capability View I get the below pop up message. Also in CUIC I can log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages?
I am hoping I just missed a step along the way. [cid:image001.png@01D06AD6.DAA73080] Secondly - In RTMT I see two applications that are not resetting the statistics at the end of the night. So the numbers are just cumulative from the go live date. I am curious why this is only happening for 2 apps and not the rest. Thoughts?? Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com
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