Re: [cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Brian Meade]

I'd make sure that PGuser isn't being used for other applications first but
UCCX admin guide says to only associate the device profiles.  I started
doing this and it has resolved many of the types of issues you describe:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_0100.html#UCCX_TK_M4F697CE_00


--
If Enterprise Mobility (EM) is used together with both Cisco Unified
Communications Manager release 8.0 or later and Cisco Unified
Communications Manager, the Resource Manager application user must be
associated with the device profile and not with the device.

On Tue, Dec 22, 2015 at 4:10 PM, Ryan Burtch  wrote:

> hmm. In our environment, only the devices are associated w/ PGuser and
> none of the EM profiles. Thoughts?
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> On Tue, Dec 22, 2015 at 3:02 PM, Brian Meade  wrote:
>
>> Make sure only the EM profiles are added under that PGuser and not the
>> physical devices themselves.  This will sometimes cause these issues.
>>
>> On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch  wrote:
>>
>>> Yes, they use EM w/ SIP 7841.
>>>
>>>
>>>
>>>
>>> Sincerely,
>>>
>>> Ryan Burtch
>>>
>>> On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade  wrote:
>>>
 Are the agents using extension mobility?

 On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch 
 wrote:

> *All,*
>
> My company has an issue where agents can't log into Finesse w/ a
> certain extension.
> Sometimes, removing the agent's phone from PGuser and adding it back,
> but sometimes that doesn't resolve the issue. At that point, we have to
> restart the CTI Manager in CUCM & restart the Agent PG's services and that
> will usually fix our problems.
>
> Does anyone have a way to resolve this type of issue w/o restarting
> CTI Manager or removing a phone from PGuser? I'd really like to streamline
> the resolution.
>
> Hope you can help.
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

>>>
>>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Ryan Burtch]

hmm. In our environment, only the devices are associated w/ PGuser and none
of the EM profiles. Thoughts?




Sincerely,

Ryan Burtch

On Tue, Dec 22, 2015 at 3:02 PM, Brian Meade  wrote:

> Make sure only the EM profiles are added under that PGuser and not the
> physical devices themselves.  This will sometimes cause these issues.
>
> On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch  wrote:
>
>> Yes, they use EM w/ SIP 7841.
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>> On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade  wrote:
>>
>>> Are the agents using extension mobility?
>>>
>>> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch  wrote:
>>>
 *All,*

 My company has an issue where agents can't log into Finesse w/ a
 certain extension.
 Sometimes, removing the agent's phone from PGuser and adding it back,
 but sometimes that doesn't resolve the issue. At that point, we have to
 restart the CTI Manager in CUCM & restart the Agent PG's services and that
 will usually fix our problems.

 Does anyone have a way to resolve this type of issue w/o restarting CTI
 Manager or removing a phone from PGuser? I'd really like to streamline the
 resolution.

 Hope you can help.



 Sincerely,

 Ryan Burtch

 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip


>>>
>>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Brian Meade]

Make sure only the EM profiles are added under that PGuser and not the
physical devices themselves.  This will sometimes cause these issues.

On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch  wrote:

> Yes, they use EM w/ SIP 7841.
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade  wrote:
>
>> Are the agents using extension mobility?
>>
>> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch  wrote:
>>
>>> *All,*
>>>
>>> My company has an issue where agents can't log into Finesse w/ a certain
>>> extension.
>>> Sometimes, removing the agent's phone from PGuser and adding it back,
>>> but sometimes that doesn't resolve the issue. At that point, we have to
>>> restart the CTI Manager in CUCM & restart the Agent PG's services and that
>>> will usually fix our problems.
>>>
>>> Does anyone have a way to resolve this type of issue w/o restarting CTI
>>> Manager or removing a phone from PGuser? I'd really like to streamline the
>>> resolution.
>>>
>>> Hope you can help.
>>>
>>>
>>>
>>> Sincerely,
>>>
>>> Ryan Burtch
>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Brian Meade]

Are the agents using extension mobility?

On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch  wrote:

> *All,*
>
> My company has an issue where agents can't log into Finesse w/ a certain
> extension.
> Sometimes, removing the agent's phone from PGuser and adding it back, but
> sometimes that doesn't resolve the issue. At that point, we have to restart
> the CTI Manager in CUCM & restart the Agent PG's services and that will
> usually fix our problems.
>
> Does anyone have a way to resolve this type of issue w/o restarting CTI
> Manager or removing a phone from PGuser? I'd really like to streamline the
> resolution.
>
> Hope you can help.
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Ryan Burtch]

Yes, they use EM w/ SIP 7841.




Sincerely,

Ryan Burtch

On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade  wrote:

> Are the agents using extension mobility?
>
> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch  wrote:
>
>> *All,*
>>
>> My company has an issue where agents can't log into Finesse w/ a certain
>> extension.
>> Sometimes, removing the agent's phone from PGuser and adding it back, but
>> sometimes that doesn't resolve the issue. At that point, we have to restart
>> the CTI Manager in CUCM & restart the Agent PG's services and that will
>> usually fix our problems.
>>
>> Does anyone have a way to resolve this type of issue w/o restarting CTI
>> Manager or removing a phone from PGuser? I'd really like to streamline the
>> resolution.
>>
>> Hope you can help.
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Click to Call

[Brian Meade]

Using Jabber is more supported but it doesn't work on every application for
Windows.  It works in every application on the MAC version.  I think the
Windows version will have more application support in Jabber 11.5.

On Tue, Dec 22, 2015 at 1:33 PM, David Zhars  wrote:

> Is the Jabber one easier or more supported?
>
> On Tue, Dec 22, 2015 at 1:10 PM, James Buchanan  > wrote:
>
>> Are you using Jabber for click-to-call, or are you using either the TSP
>> or the Click-to-Call Widget?
>>
>> On Tue, Dec 22, 2015 at 1:06 PM, David Zhars  wrote:
>>
>>> I am trying to get Click to Call working with OUtlook 2013 and it's not
>>> going so well.  UCM 8.
>>>
>>> Anyone use any of the other 3rd party ones instead?  Or is there some
>>> little tweak I need to use in OUtlook 2013 to make the Cisco one go?
>>>
>>> Thanks.
>>>
>>> Dave
>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Ryan Burtch]

*All,*

My company has an issue where agents can't log into Finesse w/ a certain
extension.
Sometimes, removing the agent's phone from PGuser and adding it back, but
sometimes that doesn't resolve the issue. At that point, we have to restart
the CTI Manager in CUCM & restart the Agent PG's services and that will
usually fix our problems.

Does anyone have a way to resolve this type of issue w/o restarting CTI
Manager or removing a phone from PGuser? I'd really like to streamline the
resolution.

Hope you can help.



Sincerely,

Ryan Burtch
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Click to Call

[David Zhars]

Is the Jabber one easier or more supported?

On Tue, Dec 22, 2015 at 1:10 PM, James Buchanan 
wrote:

> Are you using Jabber for click-to-call, or are you using either the TSP or
> the Click-to-Call Widget?
>
> On Tue, Dec 22, 2015 at 1:06 PM, David Zhars  wrote:
>
>> I am trying to get Click to Call working with OUtlook 2013 and it's not
>> going so well.  UCM 8.
>>
>> Anyone use any of the other 3rd party ones instead?  Or is there some
>> little tweak I need to use in OUtlook 2013 to make the Cisco one go?
>>
>> Thanks.
>>
>> Dave
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Click to Call

[James Buchanan]

Are you using Jabber for click-to-call, or are you using either the TSP or
the Click-to-Call Widget?

On Tue, Dec 22, 2015 at 1:06 PM, David Zhars  wrote:

> I am trying to get Click to Call working with OUtlook 2013 and it's not
> going so well.  UCM 8.
>
> Anyone use any of the other 3rd party ones instead?  Or is there some
> little tweak I need to use in OUtlook 2013 to make the Cisco one go?
>
> Thanks.
>
> Dave
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Click to Call

[David Zhars]

I am trying to get Click to Call working with OUtlook 2013 and it's not
going so well.  UCM 8.

Anyone use any of the other 3rd party ones instead?  Or is there some
little tweak I need to use in OUtlook 2013 to make the Cisco one go?

Thanks.

Dave
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Filtering out specific number from Jabber

[Matthew Collins]

Thanks Ryan,

Only using UDS so end users get the same experience on premise or working Via 
MRA. UDS is the only supported directory lookup via MRA Unless something has 
changed that I missed.

So I'm working remotely signing in Via MRA, Running Jabber for windows 11.2.

I added the following


   telephoneNumber
   telephoneNumber


into my local jabber-config-user.xml that I use for testing xml settings that's 
stored in .\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config

This should of changed all mobile numbers to the users work numbers.

I reset Jabber and searched for a user that's not a stored user either in my 
address book or a jabber contact but the mobile numbers are still being pulled 
through.


Regards

Matthew Collins


From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: 22 December 2015 13:38
To: Matthew Collins 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Filtering out specific number from Jabber

When using UDS, Jabber doesn't query LDAP. It uses an API on CUCM and is 
limited to data held in the End Use Table of CUCM's database. You should still 
be able to use the config file to redirect field mapping within the Jabber 
client. I seem to recall making this work before.

Let me know your results, if it still doesn't work and you are still married to 
UDS. I do have another, much less elegant solution -but it works. Or, consider 
EDI.

Thanks,

Ryan

On Dec 22, 2015, at 8:20 AM, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:
Hi Ryan,

I was under the impression that you could only manipulate feild mappings when 
using BDI or EDI, I didn't think that you could with UDS.

I'll give it a test.

Regards

Matthew Collins


From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: 22 December 2015 13:02
To: Matthew Collins mailto:mcoll...@block.co.uk>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Filtering out specific number from Jabber

Hey Matthew,

You cannot remove the presence of the field from the Jabber client (i.e hide), 
but you can control the value of the field via jabber-config.xml. So while 
"home phone" displays in the client, you could map it to another (blank) field.

Check out the Jabber xml generator if you have not already,

https://supportforums.cisco.com/document/106926/jabber-config-file-generator

Thanks,

Ryan



Sent from my iPad
On Dec 22, 2015, at 6:54 AM, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:
Hi All,

Is there a way to filter out specify AD fields that the CUCM imports from AD, 
For Example AD contains Home telephone and we want to keep that in there as 
other applications need it but we don't want it to appear in the CUCM end users 
contact from either the phone or Jabber.

I know for Jabber we could use EDS/BDS and map the fields to null but we want 
to stick with UDS for Jabber so the users have the same experience internally 
and via edge.


Thanks in advance Matt
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Filtering out specific number from Jabber

[Ryan Huff]

When using UDS, Jabber doesn't query LDAP. It uses an API on CUCM and is 
limited to data held in the End Use Table of CUCM's database. You should still 
be able to use the config file to redirect field mapping within the Jabber 
client. I seem to recall making this work before.

Let me know your results, if it still doesn't work and you are still married to 
UDS. I do have another, much less elegant solution -but it works. Or, consider 
EDI.

Thanks,

Ryan

On Dec 22, 2015, at 8:20 AM, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:

Hi Ryan,

I was under the impression that you could only manipulate feild mappings when 
using BDI or EDI, I didn't think that you could with UDS.

I'll give it a test.

Regards

Matthew Collins


From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: 22 December 2015 13:02
To: Matthew Collins mailto:mcoll...@block.co.uk>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Filtering out specific number from Jabber

Hey Matthew,

You cannot remove the presence of the field from the Jabber client (i.e hide), 
but you can control the value of the field via jabber-config.xml. So while 
"home phone" displays in the client, you could map it to another (blank) field.

Check out the Jabber xml generator if you have not already,

https://supportforums.cisco.com/document/106926/jabber-config-file-generator

Thanks,

Ryan



Sent from my iPad
On Dec 22, 2015, at 6:54 AM, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:
Hi All,

Is there a way to filter out specify AD fields that the CUCM imports from AD, 
For Example AD contains Home telephone and we want to keep that in there as 
other applications need it but we don't want it to appear in the CUCM end users 
contact from either the phone or Jabber.

I know for Jabber we could use EDS/BDS and map the fields to null but we want 
to stick with UDS for Jabber so the users have the same experience internally 
and via edge.


Thanks in advance Matt
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Filtering out specific number from Jabber

[Matthew Collins]

Hi Ryan,

I was under the impression that you could only manipulate feild mappings when 
using BDI or EDI, I didn't think that you could with UDS.

I'll give it a test.

Regards

Matthew Collins


From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: 22 December 2015 13:02
To: Matthew Collins 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Filtering out specific number from Jabber

Hey Matthew,

You cannot remove the presence of the field from the Jabber client (i.e hide), 
but you can control the value of the field via jabber-config.xml. So while 
"home phone" displays in the client, you could map it to another (blank) field.

Check out the Jabber xml generator if you have not already,

https://supportforums.cisco.com/document/106926/jabber-config-file-generator

Thanks,

Ryan



Sent from my iPad
On Dec 22, 2015, at 6:54 AM, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:
Hi All,

Is there a way to filter out specify AD fields that the CUCM imports from AD, 
For Example AD contains Home telephone and we want to keep that in there as 
other applications need it but we don't want it to appear in the CUCM end users 
contact from either the phone or Jabber.

I know for Jabber we could use EDS/BDS and map the fields to null but we want 
to stick with UDS for Jabber so the users have the same experience internally 
and via edge.


Thanks in advance Matt
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] SNR / RDP without a registered endpoint

[Roger Wiklund]

We are running this on all releases from 6 up to 11, it works fine.

It's very common in Sweden to only have a mobile phone (Mobile
Extension) and dial via the PBX.

On Tue, Dec 8, 2015 at 4:01 PM, Lelio Fulgenzi  wrote:
>
> I did this before in v7. Haven't confirmed in v9.
>
> Worked as expected. Without the registered phone you (obviously) lose the 
> ability to control the flow of calls (mobility soft keys), but you likely 
> don't need that.
>
> The instructions and documentation always have it paired with a hard phone so 
> that's likely the supported way. Which means, something might change in the 
> future that breaks an SNR without a hard phone setup.
>
>
> Sent from my iPhone
>
>> On Dec 8, 2015, at 9:44 AM, joel  wrote:
>>
>> Looking to setup an RDP solution for some users that do not have IP phones 
>> and curious if this could be done without having an actual registered IP 
>> phone.
>>
>>
>>
>> --
>> Joel
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Filtering out specific number from Jabber

[Ryan Huff]

Hey Matthew,

You cannot remove the presence of the field from the Jabber client (i.e hide), 
but you can control the value of the field via jabber-config.xml. So while 
"home phone" displays in the client, you could map it to another (blank) field.

Check out the Jabber xml generator if you have not already,

https://supportforums.cisco.com/document/106926/jabber-config-file-generator

Thanks,

Ryan



Sent from my iPad
On Dec 22, 2015, at 6:54 AM, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:

Hi All,

Is there a way to filter out specify AD fields that the CUCM imports from AD, 
For Example AD contains Home telephone and we want to keep that in there as 
other applications need it but we don't want it to appear in the CUCM end users 
contact from either the phone or Jabber.

I know for Jabber we could use EDS/BDS and map the fields to null but we want 
to stick with UDS for Jabber so the users have the same experience internally 
and via edge.


Thanks in advance Matt
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Filtering out specific number from Jabber

[Matthew Collins]

Hi All,

Is there a way to filter out specify AD fields that the CUCM imports from AD, 
For Example AD contains Home telephone and we want to keep that in there as 
other applications need it but we don’t want it to appear in the CUCM end users 
contact from either the phone or Jabber.

I know for Jabber we could use EDS/BDS and map the fields to null but we want 
to stick with UDS for Jabber so the users have the same experience internally 
and via edge.


Thanks in advance Matt
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip