Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

[Reto Gassmann]

Thank you all for your support.
The show all calls on primary line will not solve this.
I am in contact with our Cisco engineer to eventually open a tac case as
well

Have a good day
Reto

Wes Sisk (wsisk)  schrieb am Mi. 20. März 2019 um 18:03:

> Please note at this point the 8851 product manager has elected not to
> address that request. If this feature is important to you then please press
> your account representative more.
>
> Regards,
> Wes
>
> On Mar 20, 2019, at 5:56 AM, James Dust 
> wrote:
>
> Hi Reto,
>
> We also have this issue, and it has been raised via our vendor with Cisco
> TAC
>
> Cisco have raised this with their development team they have told us.
>
> I believe the related bug id is: Bug ID CSCvh30732
>
>
>
>
> Kind Regards
>
> James Dust
> ICT Network Infrastructure & Communications Engineer
>
>
>
> 
>
>
> 55 Bishopsgate, London EC2N 3AS
> 
>
> Telephone: 020 7149 6314 / 07989 491136
> Website  | LinkedIn
>  | Twitter
> 
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
> ] *On Behalf Of *Reto Gassmann
> *Sent:* 20 March 2019 09:54
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] 8851: always use first line for outbound calls
> with multiline
>
> Hello Group
>
> we have some IP Phones (8851) with two lines. For outgoing calls the first
> line is always used.
> However, if the user receives a call on the second line (This is his
> secret privat line), the next outgoing call is initiated from the second
> line and sends the wrong (privat) number.
> Is it possible to configure the phone that allways and automatically the
> first line is used for an outgoing call.
> We have CUCM 10.5 and 8851 IP Phones.
>
> Thanks a lot
> Regards Reto
>
> *Consider the environment - Think before you print*
>
> The contents of this email are confidential to the intended recipient and
> may not be disclosed. Although it is believed that this email and any
> attachments are virus free, it is the responsibility of the recipient to
> confirm this.
>
> You are advised that urgent, time-sensitive communications should not be
> sent by email. We hereby give you notice that a delivery receipt does not
> constitute acknowledgement or receipt by the intended recipient(s).
>
> Details of Charles Stanley group companies and their regulators (where
> applicable), can be found at this URL
> http://www.charles-stanley.co.uk/contact-us/disclosure/
>
> ___
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Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

[James Dust]

Thanks Wes,

We have been doing that and have also been assisting Cisco tac as they are 
still investigating. The tac engineers have also been speaking with the 
development team, or so they have told me.


Kind Regards

James Dust
ICT Network Infrastructure & Communications Engineer





[cid:image005.png@01D17638.0229E040]





55 Bishopsgate, London EC2N 3AS

Telephone: 020 7149 6314 / 07989 491136
Website | 
LinkedIn | 
Twitter


















From: Wes Sisk (wsisk) [mailto:ws...@cisco.com]
Sent: 20 March 2019 17:03
To: James Dust
Cc: Reto Gassmann; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] 8851: always use first line for outbound calls with 
multiline

Please note at this point the 8851 product manager has elected not to address 
that request. If this feature is important to you then please press your 
account representative more.

Regards,
Wes

On Mar 20, 2019, at 5:56 AM, James Dust 
mailto:james.d...@charles-stanley.co.uk>> 
wrote:

Hi Reto,

We also have this issue, and it has been raised via our vendor with Cisco TAC

Cisco have raised this with their development team they have told us.

I believe the related bug id is: Bug ID CSCvh30732




Kind Regards

James Dust
ICT Network Infrastructure & Communications Engineer











55 Bishopsgate, London EC2N 3AS

Telephone: 020 7149 6314 / 07989 491136
Website | 
LinkedIn | 
Twitter


















From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Reto 
Gassmann
Sent: 20 March 2019 09:54
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 8851: always use first line for outbound calls with 
multiline

Hello Group

we have some IP Phones (8851) with two lines. For outgoing calls the first line 
is always used.
However, if the user receives a call on the second line (This is his secret 
privat line), the next outgoing call is initiated from the second line and 
sends the wrong (privat) number.
Is it possible to configure the phone that allways and automatically the first 
line is used for an outgoing call.
We have CUCM 10.5 and 8851 IP Phones.

Thanks a lot
Regards Reto

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may 
not be disclosed. Although it is believed that this email and any attachments 
are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent 
by email. We hereby give you notice that a delivery receipt does not constitute 
acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where 
applicable), can be found at this URL 
http://www.charles-stanley.co.uk/contact-us/disclosure/

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Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may 
not be disclosed. Although it is believed that this email and any attachments 
are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent 
by email. We hereby give you notice that a delivery receipt does not constitute 
acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where 
applicable), can be found at this URL 
http://www.charles-stanley.co.uk/contact-us/disclosure/

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Re: [cisco-voip] anyone have a consumer but paid webex teams/meetings account?

[Matthew Loraditch]

You can use mine

Get Outlook for iOS



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of Lelio 
Fulgenzi 
Sent: Wednesday, March 20, 2019 2:20 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: [cisco-voip] anyone have a consumer but paid webex teams/meetings 
account?


Anyone have access to a consumer/paid webex teams/meetings account? I just want 
to try to see if it passes the email verification process for external 
administrators.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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Re: [cisco-voip] Softphones

[Kent Roberts]

Works well.   VPN or expressway.

> On Mar 20, 2019, at 2:32 PM, Lisa Notarianni  
> wrote:
> 
> We have a few staff who travel and would make good use of a softphone.  We 
> have not implemented them or had anyone use them before.  Call Manager 
> version 11.5.1.13039-1
>  
> Any good or bad experiences or words of wisdom before I begin research?
>  
> Thanks,
> 
> Lisa
> 
>  
>  
> ___
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> 
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[cisco-voip] anyone have a consumer but paid webex teams/meetings account?

[Lelio Fulgenzi]

Anyone have access to a consumer/paid webex teams/meetings account? I just want 
to try to see if it passes the email verification process for external 
administrators.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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Re: [cisco-voip] Softphones

[Parker Pearson - Donoma]

Wow – thanks Charles!  I’ll forward this on to our support team. ☺


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: par...@donomasoftware.com
w: www.donomasoftware.com

The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.
From: Charles Goldsmith 
Date: Wednesday, March 20, 2019 at 5:00 PM
To: Parker Pearson - Donoma 
Cc: Lisa Notarianni , 
"cisco-voip@puck.nether.net" 
Subject: Re: [cisco-voip] Softphones

Jabber multi-line is there, you need 11.5.1su3 or higher and a cop file, IIRC.

And it works nicely.

On Wed, Mar 20, 2019 at 3:55 PM Parker Pearson - Donoma 
mailto:par...@donomasoftware.com>> wrote:
Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]


Parker



Pearson


Vice President, Marketing & Business Development


Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060




t: 540.443.3577

e: par...@donomasoftware.com


w: www.donomasoftware.com




[Facebook]


[Twitter]


[LinkedIn]







The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.​



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Lisa Notarianni 
mailto:lisa.notaria...@scranton.edu>>
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net" 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] Softphones

[Charles Goldsmith]

https://community.cisco.com/t5/collaboration-voice-and-video/jabber-multiline-is-here/ta-p/3643644


On Wed, Mar 20, 2019 at 4:01 PM Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> Jabber multiline has been out since 12.0. FYI
>
> Get Outlook for iOS 
>
>
> Matthew Loraditch​
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com*   |
> e: *mloradi...@heliontechnologies.com* 
> [image: Helion Technologies] 
> [image: Facebook] 
> [image: Twitter] 
> [image: LinkedIn] 
> --
> *From:* cisco-voip  on behalf of
> Parker Pearson - Donoma 
> *Sent:* Wednesday, March 20, 2019 1:55 PM
> *To:* Lisa Notarianni; cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Softphones
>
>
> Speaking as an end user – our geo-diverse team uses Cisco softphone
> functionality *heavily.  *I’d go so far as to say I could not do my job
> without it.  I work from a home office and I travel.  My company did not
> have to buy a handset for me to have in my home office, (Thereby saving a
> decent chunk of change) and when I shut my laptop at night, I don’t have to
> hear it ring.
>
>
>
> I really loved the old Cisco IP Communicator.  It had the familiar phone
> look I could keep open on a second screen, and here’s the kicker… it
> provided multi-line support.  Now I use Jabber as my softphone, and it does
> a decent job… except that missing second line.  Not having that is killin’
> me smalls!  ☺
>
>
>
> Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t
> seen it yet.  Our support staff knows how bad some of us need that second
> line feature – I am confident they would not have kept it a secret if it
> showed up in 12.
>
>
>
> We noticed some weird interoperability on single number reach and running
> Jabber on multiple devices.  If you as the user weren’t super careful about
> close the apps out (hard to remember when you run iOS for example) then
> call functionality went sideways in unpredictable ways.
>
>
>
> Hope that gives you some input from the UX side of things.
>
>
>
> Cheers,
>
> Parker Pearson
>
>
> [image: Donoma Software Web Page] 
> Parker
> Pearson
> Vice President, Marketing & Business Development
> Donoma Software
> 1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
> t: *540.443.3577* <540.443.3577>
> e: *par...@donomasoftware.com* 
> *w: www.donomasoftware.com* 
> [image: Facebook] 
> [image: Twitter] 
> [image: LinkedIn] 
> The information transmitted, including attachments, is intended only for
> the person(s) or entity to which it is addressed and may contain
> confidential and/or privileged material. Any review, retransmission,
> dissemination or other use of, or taking of any action in reliance upon
> this information by persons or entities other than the intended recipient
> is prohibited. If you received this in error, please contact the sender and
> destroy any copies of this information.​
>
> *From: *cisco-voip  on behalf of Lisa
> Notarianni 
> *Date: *Wednesday, March 20, 2019 at 4:36 PM
> *To: *"cisco-voip@puck.nether.net" 
> *Subject: *[cisco-voip] Softphones
>
>
>
> We have a few staff who travel and would make good use of a softphone.  We
> have not implemented them or had anyone use them before.  Call Manager
> version 11.5.1.13039-1
>
>
>
> Any good or bad experiences or words of wisdom before I begin research?
>
>
>
> Thanks,
>
>
> Lisa
>
> [image: Lisa Notarianni Telecom Engineer]
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Re: [cisco-voip] Softphones

[Lelio Fulgenzi]

Can’t recall which did it, but multi-line support is available with at least 
CUCM v11.x and Jabber v12.x.

It works rather well. Except for the voicemail part. Voicemail is not DN 
related, but userID related.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip  On Behalf Of Parker 
Pearson - Donoma
Sent: Wednesday, March 20, 2019 4:54 PM
To: Lisa Notarianni ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Softphones

Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]


Parker



Pearson


Vice President, Marketing & Business Development


Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060




t: 540.443.3577

e: par...@donomasoftware.com


w: www.donomasoftware.com




[Facebook]


[Twitter]


[LinkedIn]







The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.​



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Lisa Notarianni 
mailto:lisa.notaria...@scranton.edu>>
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net" 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] Softphones

[Matthew Loraditch]

Jabber multiline has been out since 12.0. FYI

Get Outlook for iOS



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of Parker 
Pearson - Donoma 
Sent: Wednesday, March 20, 2019 1:55 PM
To: Lisa Notarianni; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Softphones

Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]

Parker
Pearson

Vice President, Marketing & Business Development

Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060




t: 540.443.3577
e: par...@donomasoftware.com

w: www.donomasoftware.com



[Facebook]

[Twitter]

[LinkedIn]






The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.​



From: cisco-voip  on behalf of Lisa 
Notarianni 
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] Softphones

[Charles Goldsmith]

Jabber multi-line is there, you need 11.5.1su3 or higher and a cop file,
IIRC.

And it works nicely.

On Wed, Mar 20, 2019 at 3:55 PM Parker Pearson - Donoma <
par...@donomasoftware.com> wrote:

> Speaking as an end user – our geo-diverse team uses Cisco softphone
> functionality *heavily.  *I’d go so far as to say I could not do my job
> without it.  I work from a home office and I travel.  My company did not
> have to buy a handset for me to have in my home office, (Thereby saving a
> decent chunk of change) and when I shut my laptop at night, I don’t have to
> hear it ring.
>
>
>
> I really loved the old Cisco IP Communicator.  It had the familiar phone
> look I could keep open on a second screen, and here’s the kicker… it
> provided multi-line support.  Now I use Jabber as my softphone, and it does
> a decent job… except that missing second line.  Not having that is killin’
> me smalls!  ☺
>
>
>
> Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t
> seen it yet.  Our support staff knows how bad some of us need that second
> line feature – I am confident they would not have kept it a secret if it
> showed up in 12.
>
>
>
> We noticed some weird interoperability on single number reach and running
> Jabber on multiple devices.  If you as the user weren’t super careful about
> close the apps out (hard to remember when you run iOS for example) then
> call functionality went sideways in unpredictable ways.
>
>
>
> Hope that gives you some input from the UX side of things.
>
>
>
> Cheers,
>
> Parker Pearson
>
>
> [image: Donoma Software Web Page] 
> Parker
> Pearson
> Vice President, Marketing & Business Development
> Donoma Software
> 1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
> t: *540.443.3577* <540.443.3577>
> e: *par...@donomasoftware.com* 
> *w: www.donomasoftware.com* 
> [image: Facebook] 
> [image: Twitter] 
> [image: LinkedIn] 
> The information transmitted, including attachments, is intended only for
> the person(s) or entity to which it is addressed and may contain
> confidential and/or privileged material. Any review, retransmission,
> dissemination or other use of, or taking of any action in reliance upon
> this information by persons or entities other than the intended recipient
> is prohibited. If you received this in error, please contact the sender and
> destroy any copies of this information.​
>
> *From: *cisco-voip  on behalf of Lisa
> Notarianni 
> *Date: *Wednesday, March 20, 2019 at 4:36 PM
> *To: *"cisco-voip@puck.nether.net" 
> *Subject: *[cisco-voip] Softphones
>
>
>
> We have a few staff who travel and would make good use of a softphone.  We
> have not implemented them or had anyone use them before.  Call Manager
> version 11.5.1.13039-1
>
>
>
> Any good or bad experiences or words of wisdom before I begin research?
>
>
>
> Thanks,
>
>
> Lisa
>
> [image: Lisa Notarianni Telecom Engineer]
>
>
>
>
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Re: [cisco-voip] Softphones

[Parker Pearson - Donoma]

Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: par...@donomasoftware.com
w: www.donomasoftware.com

The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.
From: cisco-voip  on behalf of Lisa 
Notarianni 
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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[cisco-voip] Softphones

[Lisa Notarianni]

We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

[Cannizzaro, Vince]

What about the option on the device page “Show All Calls on Primary Line” , 
setting it to Enabled, that could help.

Thanks,
Vince

From: cisco-voip  On Behalf Of Reto Gassmann
Sent: March 20, 2019 5:54 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 8851: always use first line for outbound calls with 
multiline

Hello Group

we have some IP Phones (8851) with two lines. For outgoing calls the first line 
is always used.
However, if the user receives a call on the second line (This is his secret 
privat line), the next outgoing call is initiated from the second line and 
sends the wrong (privat) number.
Is it possible to configure the phone that allways and automatically the first 
line is used for an outgoing call.
We have CUCM 10.5 and 8851 IP Phones.

Thanks a lot
Regards Reto
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Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

[Wes Sisk (wsisk) via cisco-voip]

Please note at this point the 8851 product manager has elected not to address 
that request. If this feature is important to you then please press your 
account representative more.

Regards,
Wes

On Mar 20, 2019, at 5:56 AM, James Dust 
mailto:james.d...@charles-stanley.co.uk>> 
wrote:

Hi Reto,

We also have this issue, and it has been raised via our vendor with Cisco TAC

Cisco have raised this with their development team they have told us.

I believe the related bug id is: Bug ID CSCvh30732




Kind Regards

James Dust
ICT Network Infrastructure & Communications Engineer











55 Bishopsgate, London EC2N 3AS

Telephone: 020 7149 6314 / 07989 491136
Website | 
LinkedIn | 
Twitter


















From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Reto 
Gassmann
Sent: 20 March 2019 09:54
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 8851: always use first line for outbound calls with 
multiline

Hello Group

we have some IP Phones (8851) with two lines. For outgoing calls the first line 
is always used.
However, if the user receives a call on the second line (This is his secret 
privat line), the next outgoing call is initiated from the second line and 
sends the wrong (privat) number.
Is it possible to configure the phone that allways and automatically the first 
line is used for an outgoing call.
We have CUCM 10.5 and 8851 IP Phones.

Thanks a lot
Regards Reto

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may 
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are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent 
by email. We hereby give you notice that a delivery receipt does not constitute 
acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where 
applicable), can be found at this URL 
http://www.charles-stanley.co.uk/contact-us/disclosure/

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Re: [cisco-voip] 8851: always use first line for outbound calls with

[Lelio Fulgenzi]

I've noticed that the selected line key is sticky. If you click to answer/place 
a call, it's focus sticks until you change. 

I'm wondering if this is impacting a whole bunch of behavior and whether there 
is a way to turn this stickiness off.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook



-Original Message-
From: cisco-voip  On Behalf Of Pawlowski, 
Adam
Sent: Wednesday, March 20, 2019 12:32 PM
To: 'cisco-voip@puck.nether.net' 
Subject: Re: [cisco-voip] 8851: always use first line for outbound calls with

I'm assuming this is different than the "always use prime line" settings on the 
device, with that set to ON that it does this?

We've been setting this off on these models as the most common complaint has 
been that users follow the steps from the 7900 to check voicemail, and pressing 
the other line keys then the messages key results in the first line being used 
all the time. 

Adam
SUNYAB


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Re: [cisco-voip] 8851: always use first line for outbound calls with

[Pawlowski, Adam]

I'm assuming this is different than the "always use prime line" settings on the 
device, with that set to ON that it does this?

We've been setting this off on these models as the most common complaint has 
been that users follow the steps from the 7900 to check voicemail, and pressing 
the other line keys then the messages key results in the first line being used 
all the time. 

Adam
SUNYAB


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Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

[James Dust]

Hi Reto,

We also have this issue, and it has been raised via our vendor with Cisco TAC

Cisco have raised this with their development team they have told us.

I believe the related bug id is: Bug ID CSCvh30732




Kind Regards

James Dust
ICT Network Infrastructure & Communications Engineer





[cid:image005.png@01D17638.0229E040]





55 Bishopsgate, London EC2N 3AS

Telephone: 020 7149 6314 / 07989 491136
Website | 
LinkedIn | 
Twitter


















From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Reto 
Gassmann
Sent: 20 March 2019 09:54
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 8851: always use first line for outbound calls with 
multiline

Hello Group

we have some IP Phones (8851) with two lines. For outgoing calls the first line 
is always used.
However, if the user receives a call on the second line (This is his secret 
privat line), the next outgoing call is initiated from the second line and 
sends the wrong (privat) number.
Is it possible to configure the phone that allways and automatically the first 
line is used for an outgoing call.
We have CUCM 10.5 and 8851 IP Phones.

Thanks a lot
Regards Reto

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may 
not be disclosed. Although it is believed that this email and any attachments 
are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent 
by email. We hereby give you notice that a delivery receipt does not constitute 
acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where 
applicable), can be found at this URL 
http://www.charles-stanley.co.uk/contact-us/disclosure/

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[cisco-voip] 8851: always use first line for outbound calls with multiline

[Reto Gassmann]

Hello Group

we have some IP Phones (8851) with two lines. For outgoing calls the first
line is always used.
However, if the user receives a call on the second line (This is his secret
privat line), the next outgoing call is initiated from the second line and
sends the wrong (privat) number.
Is it possible to configure the phone that allways and automatically the
first line is used for an outgoing call.
We have CUCM 10.5 and 8851 IP Phones.

Thanks a lot
Regards Reto
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