Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Anthony Holloway
Not too mention, Cisco doesn't consistently apply the bootable VS
non-bootable policy to their apps.  E.g., IM&P and UCCX ISOs from CCO are
bootable.

On Thu, Feb 6, 2020 at 12:30 PM Charles Goldsmith  wrote:

> I'm 100% beside you, I've yet to see them look at it, just not something
> I'm willing to risk though.
>
> With the way licensing is these days, the restrictions of bootable ISO
> downloads is kinda silly.   I see no reason why they restrict it, since if
> we really wanted to, we can download the publicly available ISO, add the
> bootrom, boot it up, change root login, and do what we want.  Restricting
> the bootables only slows down our support for the customer.
>
>
> On Thu, Feb 6, 2020 at 12:26 PM Ryan Huff  wrote:
>
>> Totally see your point.
>>
>> While I guess it may be a possibility, TAC has never, in my experience,
>> come close to digging that deep to look for an exit from a support request
>> (which is conceivably why they would look that deep since it poses no
>> functional risk). In my 20+ years of experience with TAC and Cisco, as long
>> as the “thing” is under a support contract, TAC is far more willing to
>> assist you than to look for an exit.
>>
>> Sent from my iPhone
>>
>> On Feb 6, 2020, at 12:42, Charles Goldsmith  wrote:
>>
>> 
>> Agreed, but I've never done this for a customer, and here is my
>> reasoning.  From my understanding, when you install/upgrade, the md5 of the
>> iso used is written into the logs or a file on the system.  If TAC were so
>> inclined, they could tell if you installed from valid media or not.
>>
>> Granted, I've had TAC supplied bootable media fail the media test and not
>> match md5, but was cleared in writing to use it.
>>
>> I've never had TAC check my files before, but there is always the
>> possibility.
>>
>> PUT can be a bit delayed (at least it has been for me), but never more
>> than about 24 hours.  Seems we get most orders in within 12 - 18 hours.
>>
>>
>> On Thu, Feb 6, 2020 at 11:17 AM Ryan Huff  wrote:
>>
>>> I can handle the bootable issue far faster and more efficiently than the
>>> PUT process can, which is one of the reasons why I’ve found PUT to not be
>>> super useful to me.
>>>
>>> Sent from my iPhone
>>>
>>> On Feb 6, 2020, at 11:33, Pawlowski, Adam  wrote:
>>>
>>> 
>>>
>>> As far as I know, ordering from PUT creates a sales order number that is
>>> used for entitlement when migrating your licenses. It also gives you a
>>> bootable ISO or should.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* cisco-voip  *On Behalf Of *Nick
>>> via cisco-voip
>>> *Sent:* Thursday, February 6, 2020 11:20 AM
>>> *To:* cisco-voip@puck.nether.net
>>> *Subject:* [cisco-voip] 12.5 Upgrade files posted on CCO
>>>
>>>
>>>
>>> The upgrade files for CUCM 12.5 both SU1 and SU2 both state the
>>> following
>>>
>>>
>>>
>>> For upgrades from 12.x only. Upgrades from 11.x or earlier are requested
>>> via PUT
>>>
>>>
>>>
>>> Is this just incorrect wording as far as i am aware there has never been
>>> any different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1
>>> from PUT and the upgrade file is identical to the one you can download from
>>> CCO supposedly for 12 only?
>>>
>>>
>>>
>>> Anyone able to confirm these are the same files?
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>>
>>> https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7Ce8ead415b0184407467f08d7ab2240bd%7C84df9e7fe9f640afb435%7C1%7C0%7C637166035922535203&sdata=XxLnfHbAA5ShezR82O0U%2BZQy%2B2XpZowwZ%2BZ5QDtsacc%3D&reserved=0
>>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7C3b05623a7e6548c6112508d7ab2be0d2%7C84df9e7fe9f640afb435%7C1%7C0%7C637166077248718633&sdata=ZIlMYNREw5lOrTLV49aUedbFRZ15Nnj14PNZ745gwO4%3D&reserved=0>
>>>
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>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7C3b05623a7e6548c6112508d7ab2be0d2%7C84df9e7fe9f640afb435%7C1%7C0%7C637166077248728637&sdata=sbYrnAkK%2BFhL5FXCGHStfpbG9EZ1Z10ATKwYnP6iWYc%3D&reserved=0>
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Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Charles Goldsmith
I'm 100% beside you, I've yet to see them look at it, just not something
I'm willing to risk though.

With the way licensing is these days, the restrictions of bootable ISO
downloads is kinda silly.   I see no reason why they restrict it, since if
we really wanted to, we can download the publicly available ISO, add the
bootrom, boot it up, change root login, and do what we want.  Restricting
the bootables only slows down our support for the customer.


On Thu, Feb 6, 2020 at 12:26 PM Ryan Huff  wrote:

> Totally see your point.
>
> While I guess it may be a possibility, TAC has never, in my experience,
> come close to digging that deep to look for an exit from a support request
> (which is conceivably why they would look that deep since it poses no
> functional risk). In my 20+ years of experience with TAC and Cisco, as long
> as the “thing” is under a support contract, TAC is far more willing to
> assist you than to look for an exit.
>
> Sent from my iPhone
>
> On Feb 6, 2020, at 12:42, Charles Goldsmith  wrote:
>
> 
> Agreed, but I've never done this for a customer, and here is my
> reasoning.  From my understanding, when you install/upgrade, the md5 of the
> iso used is written into the logs or a file on the system.  If TAC were so
> inclined, they could tell if you installed from valid media or not.
>
> Granted, I've had TAC supplied bootable media fail the media test and not
> match md5, but was cleared in writing to use it.
>
> I've never had TAC check my files before, but there is always the
> possibility.
>
> PUT can be a bit delayed (at least it has been for me), but never more
> than about 24 hours.  Seems we get most orders in within 12 - 18 hours.
>
>
> On Thu, Feb 6, 2020 at 11:17 AM Ryan Huff  wrote:
>
>> I can handle the bootable issue far faster and more efficiently than the
>> PUT process can, which is one of the reasons why I’ve found PUT to not be
>> super useful to me.
>>
>> Sent from my iPhone
>>
>> On Feb 6, 2020, at 11:33, Pawlowski, Adam  wrote:
>>
>> 
>>
>> As far as I know, ordering from PUT creates a sales order number that is
>> used for entitlement when migrating your licenses. It also gives you a
>> bootable ISO or should.
>>
>>
>>
>>
>>
>>
>>
>> *From:* cisco-voip  *On Behalf Of *Nick
>> via cisco-voip
>> *Sent:* Thursday, February 6, 2020 11:20 AM
>> *To:* cisco-voip@puck.nether.net
>> *Subject:* [cisco-voip] 12.5 Upgrade files posted on CCO
>>
>>
>>
>> The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following
>>
>>
>>
>> For upgrades from 12.x only. Upgrades from 11.x or earlier are requested
>> via PUT
>>
>>
>>
>> Is this just incorrect wording as far as i am aware there has never been
>> any different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1
>> from PUT and the upgrade file is identical to the one you can download from
>> CCO supposedly for 12 only?
>>
>>
>>
>> Anyone able to confirm these are the same files?
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>>
>> https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7Ce8ead415b0184407467f08d7ab2240bd%7C84df9e7fe9f640afb435%7C1%7C0%7C637166035922535203&sdata=XxLnfHbAA5ShezR82O0U%2BZQy%2B2XpZowwZ%2BZ5QDtsacc%3D&reserved=0
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7C3b05623a7e6548c6112508d7ab2be0d2%7C84df9e7fe9f640afb435%7C1%7C0%7C637166077248718633&sdata=ZIlMYNREw5lOrTLV49aUedbFRZ15Nnj14PNZ745gwO4%3D&reserved=0>
>>
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>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7C3b05623a7e6548c6112508d7ab2be0d2%7C84df9e7fe9f640afb435%7C1%7C0%7C637166077248728637&sdata=sbYrnAkK%2BFhL5FXCGHStfpbG9EZ1Z10ATKwYnP6iWYc%3D&reserved=0>
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Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Ryan Huff
Totally see your point.

While I guess it may be a possibility, TAC has never, in my experience, come 
close to digging that deep to look for an exit from a support request (which is 
conceivably why they would look that deep since it poses no functional risk). 
In my 20+ years of experience with TAC and Cisco, as long as the “thing” is 
under a support contract, TAC is far more willing to assist you than to look 
for an exit.

Sent from my iPhone

On Feb 6, 2020, at 12:42, Charles Goldsmith  wrote:


Agreed, but I've never done this for a customer, and here is my reasoning.  
From my understanding, when you install/upgrade, the md5 of the iso used is 
written into the logs or a file on the system.  If TAC were so inclined, they 
could tell if you installed from valid media or not.

Granted, I've had TAC supplied bootable media fail the media test and not match 
md5, but was cleared in writing to use it.

I've never had TAC check my files before, but there is always the possibility.

PUT can be a bit delayed (at least it has been for me), but never more than 
about 24 hours.  Seems we get most orders in within 12 - 18 hours.


On Thu, Feb 6, 2020 at 11:17 AM Ryan Huff 
mailto:ryanh...@outlook.com>> wrote:
I can handle the bootable issue far faster and more efficiently than the PUT 
process can, which is one of the reasons why I’ve found PUT to not be super 
useful to me.

Sent from my iPhone

On Feb 6, 2020, at 11:33, Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:


As far as I know, ordering from PUT creates a sales order number that is used 
for entitlement when migrating your licenses. It also gives you a bootable ISO 
or should.



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Nick via cisco-voip
Sent: Thursday, February 6, 2020 11:20 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] 12.5 Upgrade files posted on CCO

The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following

For upgrades from 12.x only. Upgrades from 11.x or earlier are requested via PUT

Is this just incorrect wording as far as i am aware there has never been any 
different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1 from PUT 
and the upgrade file is identical to the one you can download from CCO 
supposedly for 12 only?

Anyone able to confirm these are the same files?
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Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Ryan Huff
Perhaps, less inefficiencies of the tool and rather my disposition. I have 
every ISO since 7.5.x. It’s far easier for me to address offline and go, than 
to download from eDelivery (which isn’t PUT, but rather a result of the PUT 
process), so perhaps misplaced blame..

Sent from my iPhone

On Feb 6, 2020, at 12:39, Wes Sisk (wsisk)  wrote:

 When last I looked PUT fulfillment was by electronic posting and download in 
countries where that is legal. Some geo’s require physical media and the 
creates a shipping limitation.

What inefficiency do you experience with PUT?

Thanks,
Wes

On Feb 6, 2020, at 12:17 PM, Ryan Huff 
mailto:ryanh...@outlook.com>> wrote:

I can handle the bootable issue far faster and more efficiently than the PUT 
process can, which is one of the reasons why I’ve found PUT to not be super 
useful to me.

Sent from my iPhone

On Feb 6, 2020, at 11:33, Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:


As far as I know, ordering from PUT creates a sales order number that is used 
for entitlement when migrating your licenses. It also gives you a bootable ISO 
or should.



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Nick via cisco-voip
Sent: Thursday, February 6, 2020 11:20 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] 12.5 Upgrade files posted on CCO

The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following

For upgrades from 12.x only. Upgrades from 11.x or earlier are requested via PUT

Is this just incorrect wording as far as i am aware there has never been any 
different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1 from PUT 
and the upgrade file is identical to the one you can download from CCO 
supposedly for 12 only?

Anyone able to confirm these are the same files?
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Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Charles Goldsmith
Agreed, but I've never done this for a customer, and here is my reasoning.
>From my understanding, when you install/upgrade, the md5 of the iso used is
written into the logs or a file on the system.  If TAC were so inclined,
they could tell if you installed from valid media or not.

Granted, I've had TAC supplied bootable media fail the media test and not
match md5, but was cleared in writing to use it.

I've never had TAC check my files before, but there is always the
possibility.

PUT can be a bit delayed (at least it has been for me), but never more than
about 24 hours.  Seems we get most orders in within 12 - 18 hours.


On Thu, Feb 6, 2020 at 11:17 AM Ryan Huff  wrote:

> I can handle the bootable issue far faster and more efficiently than the
> PUT process can, which is one of the reasons why I’ve found PUT to not be
> super useful to me.
>
> Sent from my iPhone
>
> On Feb 6, 2020, at 11:33, Pawlowski, Adam  wrote:
>
> 
>
> As far as I know, ordering from PUT creates a sales order number that is
> used for entitlement when migrating your licenses. It also gives you a
> bootable ISO or should.
>
>
>
>
>
>
>
> *From:* cisco-voip  *On Behalf Of *Nick
> via cisco-voip
> *Sent:* Thursday, February 6, 2020 11:20 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] 12.5 Upgrade files posted on CCO
>
>
>
> The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following
>
>
>
> For upgrades from 12.x only. Upgrades from 11.x or earlier are requested
> via PUT
>
>
>
> Is this just incorrect wording as far as i am aware there has never been
> any different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1
> from PUT and the upgrade file is identical to the one you can download from
> CCO supposedly for 12 only?
>
>
>
> Anyone able to confirm these are the same files?
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
>
> https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7Ce8ead415b0184407467f08d7ab2240bd%7C84df9e7fe9f640afb435%7C1%7C0%7C637166035922535203&sdata=XxLnfHbAA5ShezR82O0U%2BZQy%2B2XpZowwZ%2BZ5QDtsacc%3D&reserved=0
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Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Wes Sisk (wsisk) via cisco-voip
When last I looked PUT fulfillment was by electronic posting and download in 
countries where that is legal. Some geo’s require physical media and the 
creates a shipping limitation.

What inefficiency do you experience with PUT?

Thanks,
Wes

On Feb 6, 2020, at 12:17 PM, Ryan Huff 
mailto:ryanh...@outlook.com>> wrote:

I can handle the bootable issue far faster and more efficiently than the PUT 
process can, which is one of the reasons why I’ve found PUT to not be super 
useful to me.

Sent from my iPhone

On Feb 6, 2020, at 11:33, Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:


As far as I know, ordering from PUT creates a sales order number that is used 
for entitlement when migrating your licenses. It also gives you a bootable ISO 
or should.



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Nick via cisco-voip
Sent: Thursday, February 6, 2020 11:20 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] 12.5 Upgrade files posted on CCO

The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following

For upgrades from 12.x only. Upgrades from 11.x or earlier are requested via PUT

Is this just incorrect wording as far as i am aware there has never been any 
different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1 from PUT 
and the upgrade file is identical to the one you can download from CCO 
supposedly for 12 only?

Anyone able to confirm these are the same files?
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Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Wes Sisk (wsisk) via cisco-voip
this.

When last I looked:
PUT does create a sales order which helps address any licensing questions, 
re-issues, etc.
‘Upgrade’ media isn’t always the same as install media. PUT gets bootable 
install media in case of reinstall or disaster.

And PUT doesn’t get the latest SU. PUT gets latest Maintenance Release.

Thanks,
Wes

On Feb 6, 2020, at 11:32 AM, Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:

As far as I know, ordering from PUT creates a sales order number that is used 
for entitlement when migrating your licenses. It also gives you a bootable ISO 
or should.



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Nick via cisco-voip
Sent: Thursday, February 6, 2020 11:20 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] 12.5 Upgrade files posted on CCO

The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following

For upgrades from 12.x only. Upgrades from 11.x or earlier are requested via PUT

Is this just incorrect wording as far as i am aware there has never been any 
different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1 from PUT 
and the upgrade file is identical to the one you can download from CCO 
supposedly for 12 only?

Anyone able to confirm these are the same files?
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Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Ryan Huff
I can handle the bootable issue far faster and more efficiently than the PUT 
process can, which is one of the reasons why I’ve found PUT to not be super 
useful to me.

Sent from my iPhone

On Feb 6, 2020, at 11:33, Pawlowski, Adam  wrote:


As far as I know, ordering from PUT creates a sales order number that is used 
for entitlement when migrating your licenses. It also gives you a bootable ISO 
or should.



From: cisco-voip  On Behalf Of Nick via 
cisco-voip
Sent: Thursday, February 6, 2020 11:20 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 12.5 Upgrade files posted on CCO

The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following

For upgrades from 12.x only. Upgrades from 11.x or earlier are requested via PUT

Is this just incorrect wording as far as i am aware there has never been any 
different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1 from PUT 
and the upgrade file is identical to the one you can download from CCO 
supposedly for 12 only?

Anyone able to confirm these are the same files?
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Re: [cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Pawlowski, Adam
As far as I know, ordering from PUT creates a sales order number that is used 
for entitlement when migrating your licenses. It also gives you a bootable ISO 
or should.



From: cisco-voip  On Behalf Of Nick via 
cisco-voip
Sent: Thursday, February 6, 2020 11:20 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 12.5 Upgrade files posted on CCO

The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following

For upgrades from 12.x only. Upgrades from 11.x or earlier are requested via PUT

Is this just incorrect wording as far as i am aware there has never been any 
different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1 from PUT 
and the upgrade file is identical to the one you can download from CCO 
supposedly for 12 only?

Anyone able to confirm these are the same files?
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[cisco-voip] 12.5 Upgrade files posted on CCO

2020-02-06 Thread Nick via cisco-voip
The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following

For upgrades from 12.x only. Upgrades from 11.x or earlier are requested
via PUT

Is this just incorrect wording as far as i am aware there has never been
any different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1
from PUT and the upgrade file is identical to the one you can download from
CCO supposedly for 12 only?

Anyone able to confirm these are the same files?
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