Re: [cisco-voip] Adding custom entries to the Unity directory?
That’s perfect, Derek. Somehow I’ve never had to use that section before. Thanks. Ben Amick Unified Communications Analyst From: Derek Andrew [mailto:derek.and...@usask.ca] Sent: Tuesday, October 3, 2017 11:22 AM To: Ben Amick <bam...@humanarc.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Adding custom entries to the Unity directory? Add the help desk name and phone number to Contacts>Contacts. Refresh the Tools>"Grammar Statistics" On Wed, Sep 27, 2017 at 7:42 AM, Ben Amick <bam...@humanarc.com<mailto:bam...@humanarc.com>> wrote: Hey, running 9.1 here, I was recently asked if we could add our helpdesk number into the search by name directory in Unity – We do have a box in there for helpdesk, but the actual line for our helpdesk extension is tied to a call handler for the prompt. Is there any way we can add an entry into the unity directory to allow this to be searched for? Ben Amick Unified Communications Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you -- Copyright 2017 Derek Andrew (excluding quotations) +1 306 966 4808 Communication and Network Services Information and Communications Technology Infrastructure Services University of Saskatchewan Peterson 120; 54 Innovation Boulevard Saskatoon,Saskatchewan,Canada. S7N 2V3 Timezone GMT-6 Typed but not read. [http://homepage.usask.ca/dfa878/uofs.gif] Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Adding custom entries to the Unity directory?
Add the help desk name and phone number to Contacts>Contacts. Refresh the Tools>"Grammar Statistics" On Wed, Sep 27, 2017 at 7:42 AM, Ben Amickwrote: > Hey, running 9.1 here, I was recently asked if we could add our helpdesk > number into the search by name directory in Unity – We do have a box in > there for helpdesk, but the actual line for our helpdesk extension is tied > to a call handler for the prompt. Is there any way we can add an entry into > the unity directory to allow this to be searched for? > > > > Ben Amick > > Unified Communications Analyst > > > > Confidentiality Note: This message is intended for use only by the > individual or entity to which it is addressed and may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. If the reader of this message is not the intended recipient > or the employee or agent responsible for delivering the message to the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please contact the sender > immediately and destroy the material in its entirety, whether electronic or > hard copy. Thank you > -- Copyright 2017 Derek Andrew (excluding quotations) +1 306 966 4808 Communication and Network Services Information and Communications Technology Infrastructure Services *University of Saskatchewan*Peterson 120; 54 Innovation Boulevard Saskatoon,Saskatchewan,Canada. S7N 2V3 Timezone GMT-6 Typed but not read. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Adding custom entries to the Unity directory?
If you already have a mailbox in there for Helpdesk, can't you just change the Standard Transfer Rule on that mailbox, to whatever number you need the caller transferred to? On Wed, Sep 27, 2017 at 8:44 AM Ben Amickwrote: > Hey, running 9.1 here, I was recently asked if we could add our helpdesk > number into the search by name directory in Unity – We do have a box in > there for helpdesk, but the actual line for our helpdesk extension is tied > to a call handler for the prompt. Is there any way we can add an entry into > the unity directory to allow this to be searched for? > > > > Ben Amick > > Unified Communications Analyst > > > > Confidentiality Note: This message is intended for use only by the > individual or entity to which it is addressed and may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. If the reader of this message is not the intended recipient > or the employee or agent responsible for delivering the message to the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please contact the sender > immediately and destroy the material in its entirety, whether electronic or > hard copy. Thank you ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Adding custom entries to the Unity directory?
Hey, running 9.1 here, I was recently asked if we could add our helpdesk number into the search by name directory in Unity - We do have a box in there for helpdesk, but the actual line for our helpdesk extension is tied to a call handler for the prompt. Is there any way we can add an entry into the unity directory to allow this to be searched for? Ben Amick Unified Communications Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip