[cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version *7.1.3.1-11* and UCCX cluster running *7.0(2) Build254*. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
Ashwani, At this point, I question why you don't upgrade to 10.5. Coming off 7.1, you're in for a major jump/upgrade path, you might as well go the last two versions and be current. Also, you didn't make clear if you're going to 9.0, or 9.1. They will have different EOS dates. Cisco has not made public any EOS/EOL statements about CUCM9.x, but based off this chart: http://www.voicecerts.com/2011/05/cisco-unified-communications-manager.html (Not on the chart, 8.6, which was EOS January 2014) I wouldn't be surprised to see an EOL statement in the next calendar year for 9.0. I personally think we'll see it in January. If you have a Cisco Account Manager, and have signed an NDA, you might be able to get the EOS date from him. I wouldn't guess what 9.1 EOS date would be. As for Merging two clusters together, I don't think with that big a jump, you'll be able to keep the historical data. I believe UCCX 7 still ran on Windows, and UCCX 9 is on Linux, I don't think this data is carried over. Perhaps someone with more experience with these types of upgrades will comment. I recommend practicing your upgrade several times. With this big of a jump practicing several times (Looking at you Leilo and your Saga) will expose upgrade issues in the lab, not in production. Mike On Thu, Dec 18, 2014 at 8:36 AM, Ashwani R ashw...@ranpise.com wrote: Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version *7.1.3.1-11* and UCCX cluster running *7.0(2) Build254*. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
Ashwani, Since you’re taking 2 separate CCX servers, and migrating to 1 there is no way to bring over Historical data from the older version as part of the upgrade. As this is Historical data, I would advise the supervisors to generate all the reports they’ll need the week before the cutover and then do a clean cut on the new version. How big is the call center as far as applications/skills/scripts/etc? If small enough, you will save yourself lots of heartache and time if you treat the new cluster as new and manually migrate the 2 call centers over. This task is fairly easy if old and new are both online. I would also agree with Mike and suggest you bring it up to 10.5, just note that HRC is no longer used and the Reporting users will have to be trained on CUIC if you do that. Kevin P. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike King Sent: Thursday, December 18, 2014 9:40 AM To: Cisco VoIPoE List Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Ashwani, At this point, I question why you don't upgrade to 10.5. Coming off 7.1, you're in for a major jump/upgrade path, you might as well go the last two versions and be current. Also, you didn't make clear if you're going to 9.0, or 9.1. They will have different EOS dates. Cisco has not made public any EOS/EOL statements about CUCM9.x, but based off this chart: http://www.voicecerts.com/2011/05/cisco-unified-communications-manager.html (Not on the chart, 8.6, which was EOS January 2014) I wouldn't be surprised to see an EOL statement in the next calendar year for 9.0. I personally think we'll see it in January. If you have a Cisco Account Manager, and have signed an NDA, you might be able to get the EOS date from him. I wouldn't guess what 9.1 EOS date would be. As for Merging two clusters together, I don't think with that big a jump, you'll be able to keep the historical data. I believe UCCX 7 still ran on Windows, and UCCX 9 is on Linux, I don't think this data is carried over. Perhaps someone with more experience with these types of upgrades will comment. I recommend practicing your upgrade several times. With this big of a jump practicing several times (Looking at you Leilo and your Saga) will expose upgrade issues in the lab, not in production. Mike On Thu, Dec 18, 2014 at 8:36 AM, Ashwani R ashw...@ranpise.commailto:ashw...@ranpise.com wrote: Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version 7.1.3.1-11 and UCCX cluster running 7.0(2) Build254. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani Rmailto:ashw...@ranpise.com Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version *7.1.3.1-11* and UCCX cluster running *7.0(2) Build254*. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
Wow, 10.6 snuck in there… looks like they got e-mail support for finesse in there which is a great help. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Josh Warcop Sent: Thursday, December 18, 2014 2:18 PM To: Ashwani R; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani Rmailto:ashw...@ranpise.com Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version 7.1.3.1-11 and UCCX cluster running 7.0(2) Build254. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. Sent from my iPhone On Dec 18, 2014, at 3:17 PM, Josh Warcop j...@warcop.com wrote: First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani R Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version 7.1.3.1-11 and UCCX cluster running 7.0(2) Build254. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
The future is Finesse only. Might as well start planning now. Sent from my Windows Phone From: Mikemailto:mik...@msn.com Sent: 12/18/2014 6:23 PM To: Josh Warcopmailto:j...@warcop.com Cc: Ashwani Rmailto:ashw...@ranpise.com; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. Sent from my iPhone On Dec 18, 2014, at 3:17 PM, Josh Warcop j...@warcop.com wrote: First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani R Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version 7.1.3.1-11 and UCCX cluster running 7.0(2) Build254. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
CAD and Finesse can't be active at the same time unless you are on version 10.6 Sent from my iPhone On Dec 18, 2014, at 9:02 PM, Kevin Przybylowski kev...@advancedtsg.com wrote: Do you mean the last version? They’ve been together the last few revisions. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike Sent: Thursday, December 18, 2014 6:22 PM To: Josh Warcop Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. Sent from my iPhone On Dec 18, 2014, at 3:17 PM, Josh Warcop j...@warcop.com wrote: First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani R Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version 7.1.3.1-11 and UCCX cluster running 7.0(2) Build254. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
They have both existed since 10 but you were stuck with one or the other, with 10.6 you will be allowed to have both in production, there is a white paper coming with details. Matthew G. Loraditch - CCNP-V, CCNA-RS, CCDA Network Engineer We understand and solve your technology challengers so you can sell and service cars. Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [cisco-voip-boun...@puck.nether.net] on behalf of Kevin Przybylowski [kev...@advancedtsg.com] Sent: Thursday, December 18, 2014 8:02 PM To: Mike; Josh Warcop Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Do you mean the last version? They’ve been together the last few revisions. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike Sent: Thursday, December 18, 2014 6:22 PM To: Josh Warcop Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. Sent from my iPhone On Dec 18, 2014, at 3:17 PM, Josh Warcop j...@warcop.commailto:j...@warcop.com wrote: First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani Rmailto:ashw...@ranpise.com Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version 7.1.3.1-11 and UCCX cluster running 7.0(2) Build254. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
That’s great, will help get people off CAD and into Finesse if you can easily show them in their own environment. You’d think they would put this in the release notes as it’s a pretty big deal in the CCX world. From: NateCCIE [mailto:natec...@gmail.com] Sent: Thursday, December 18, 2014 8:14 PM To: Charles Goldsmith Cc: Kevin Przybylowski; Mike; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x 10.6 is the first last and only version that allows both to be run on the same server. Sent from my iPhone +1 801 718 2308 On Dec 18, 2014, at 6:05 PM, Charles Goldsmith wo...@justfamily.orgmailto:wo...@justfamily.org wrote: Kevin, not supported to run them both at the same time, unless 10.6 has indeed changed that, I haven't perused the docs yet. On Thu, Dec 18, 2014 at 5:02 PM, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com wrote: Do you mean the last version? They’ve been together the last few revisions. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike Sent: Thursday, December 18, 2014 6:22 PM To: Josh Warcop Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. Sent from my iPhone On Dec 18, 2014, at 3:17 PM, Josh Warcop j...@warcop.commailto:j...@warcop.com wrote: First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani Rmailto:ashw...@ranpise.com Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version 7.1.3.1-11 and UCCX cluster running 7.0(2) Build254. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
Wait and see, probably after the holidays Matthew G. Loraditch - CCNP-V, CCNA-RS, CCDA Network Engineer We understand and solve your technology challengers so you can sell and service cars. Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [cisco-voip-boun...@puck.nether.net] on behalf of Kevin Przybylowski [kev...@advancedtsg.com] Sent: Thursday, December 18, 2014 8:24 PM To: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Yep, I don’t see anything that supports the concurrent use of them in 10.6 either. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Thursday, December 18, 2014 8:17 PM To: Kevin Przybylowski Cc: NateCCIE; Mike; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x From the 10.6 docs: Unified CCX does not support concurrent use of Cisco Finesse Desktop and Cisco Agent or Supervisor Desktop http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_chapter_011.html#UCCX_CN_D10F6AEF_00 Thought it was too good to be true, it would be handy for migrating customers over to Finesse On Thu, Dec 18, 2014 at 6:15 PM, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com wrote: That’s great, will help get people off CAD and into Finesse if you can easily show them in their own environment. You’d think they would put this in the release notes as it’s a pretty big deal in the CCX world. From: NateCCIE [mailto:natec...@gmail.commailto:natec...@gmail.com] Sent: Thursday, December 18, 2014 8:14 PM To: Charles Goldsmith Cc: Kevin Przybylowski; Mike; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x 10.6 is the first last and only version that allows both to be run on the same server. Sent from my iPhone +1 801 718 2308tel:%2B1%20801%20718%202308 On Dec 18, 2014, at 6:05 PM, Charles Goldsmith wo...@justfamily.orgmailto:wo...@justfamily.org wrote: Kevin, not supported to run them both at the same time, unless 10.6 has indeed changed that, I haven't perused the docs yet. On Thu, Dec 18, 2014 at 5:02 PM, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com wrote: Do you mean the last version? They’ve been together the last few revisions. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike Sent: Thursday, December 18, 2014 6:22 PM To: Josh Warcop Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. Sent from my iPhone On Dec 18, 2014, at 3:17 PM, Josh Warcop j...@warcop.commailto:j...@warcop.com wrote: First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani Rmailto:ashw...@ranpise.com Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version 7.1.3.1-11 and UCCX cluster running 7.0(2) Build254. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with new set of IP addresses with blank configurations. Any help will be appreciated. Thanks, Ashwani ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
Hello, The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends. Regards, Abhiram Kramadhati CCIE Voice # 40065 Contact Center TAC Cisco Systems From: Matthew Loraditch mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com Date: Friday, 19 December 2014 7:22 am To: Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com, cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Wait and see, probably after the holidays Matthew G. Loraditch - CCNP-V, CCNA-RS, CCDA Network Engineer We understand and solve your technology challengers so you can sell and service cars. Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] on behalf of Kevin Przybylowski [kev...@advancedtsg.commailto:kev...@advancedtsg.com] Sent: Thursday, December 18, 2014 8:24 PM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Yep, I don’t see anything that supports the concurrent use of them in 10.6 either. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Thursday, December 18, 2014 8:17 PM To: Kevin Przybylowski Cc: NateCCIE; Mike; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x From the 10.6 docs: Unified CCX does not support concurrent use of Cisco Finesse Desktop and Cisco Agent or Supervisor Desktop http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_chapter_011.html#UCCX_CN_D10F6AEF_00 Thought it was too good to be true, it would be handy for migrating customers over to Finesse On Thu, Dec 18, 2014 at 6:15 PM, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com wrote: That’s great, will help get people off CAD and into Finesse if you can easily show them in their own environment. You’d think they would put this in the release notes as it’s a pretty big deal in the CCX world. From: NateCCIE [mailto:natec...@gmail.commailto:natec...@gmail.com] Sent: Thursday, December 18, 2014 8:14 PM To: Charles Goldsmith Cc: Kevin Przybylowski; Mike; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x 10.6 is the first last and only version that allows both to be run on the same server. Sent from my iPhone +1 801 718 2308tel:%2B1%20801%20718%202308 On Dec 18, 2014, at 6:05 PM, Charles Goldsmith wo...@justfamily.orgmailto:wo...@justfamily.org wrote: Kevin, not supported to run them both at the same time, unless 10.6 has indeed changed that, I haven't perused the docs yet. On Thu, Dec 18, 2014 at 5:02 PM, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com wrote: Do you mean the last version? They’ve been together the last few revisions. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike Sent: Thursday, December 18, 2014 6:22 PM To: Josh Warcop Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. Sent from my iPhone On Dec 18, 2014, at 3:17 PM, Josh Warcop j...@warcop.commailto:j...@warcop.com wrote: First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge. In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application. Sent from my Windows Phone From: Ashwani Rmailto:ashw...@ranpise.com Sent: 12/18/2014 8:39 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Consolidate two separate UCCX cluster and migrate
